gwavacon 2013: gain control - zenworks

Gaining Control of your Software with ZENworks Asset Management

Chris Gacesa Senior Product Manager [email protected]

Ian Stimpson Senior Technical Specialist [email protected]

© Novell, Inc. All rights reserved. 2

Agenda

•  Addressing the Business Issues with ZAM

•  What does ZAM do today –  Inventory

–  License Management

–  Software Usage

–  Contract Management

•  What is ZAM going to do in 11.3 –  Inventory Data Pruning

–  Apple Mac enhancements

–  Add Hardware Components

–  Add Remove Programs integration


Novell


You Need Information You Can Use – And You Need It NOW

what licenses you have – diffuse the threat of vendor audits

how assets are allocated – manage costs across the organization

how both web-based and installed applications are used – reduce the expense of unused assets

where your hardware is – answer ITIL Change Management questions about your devices

Know

Know

Know

Know



Reconciliation

License tracking & compliance

Asset inventory/software discovery

Software usage

Contract management

Man

age

acce

ss

Conduct an enterprise-wide inventory with the push of a button

From a single console, ZENworks gives you a clear picture of your environment: down the hall, down the street, across the country, or around the world

Novell® ZENworks® Asset Management


License View vs Inventory View

Microsoft Office Professional Plus 2010


Microsoft Office

Standard

Office 2007

Upgrade to 2010

Office 2010

License Entitlements:

Licensed Product


Catalog Product “Microsoft Office Pro 2010 Full License”

Catalog Product “Office 2010 Professional”

Discovered Product

Microsoft Office Professional 2010

License Entitlement Microsoft Office Professional 2010

(Per-Install)

Purchase Detail: PO#1009 on 12/03/11,

Microsoft Office Pro 2010 Full License,

Purchased 5


Microsoft Office Pro 2010 Full License,

Purchased 10


Office 2010 Professional, Purchased 5

License Quantity 20

Installed Quantity 25

Under licensed by 5

Proof of Ownership Coverage

Consumption from inventory: Microsoft Office Professional 2010

Microsoft Office Professional 2010 SP1 Microsoft Office Professional 2010 SP2


Server

360° View of Software Usage

Office

Data Center

Home

Citrix or Terminal Server

Web Server

Key Metrics: •  Active Time •  Run Time •  # of Users •  # of Workstations •  # of Starts •  Avg. Days Used •  Days with Starts •  Apps Used •  Apps Not Used


Contract Management

•  Manage contracts

–  Maintenance, support, license, initial purchase agreement, lease agreements, etc.

•  Increase visibility

–  Reduce risk of violating terms and conditions

–  Improve vendor negotiating position

–  Improve visibility of maintenance/support entitlements

•  Reduce cost

–  Eliminate late fees on leased equipment returns

–  Reduce costs associated with missed renewals

–  Reduce time to locate/manage contract documents

–  Reduce time to locate assets related to contracts


Maintaining ZAM

Upload Documents

Physical Contracts, EULAs, Purchase

Orders etc.

Import Purchase Data

Connectors ERP Exports

Import Template

Create Contracts

Start & End Dates Set Notifications Associate Docs

Review

Imported Data vs

Inventory Data

Define Licenses

Link Purchase Records to Inventory

Data

Asset Management Futures SP3


Inventory Data Pruning

•  Why is Inventory Data Pruning required ? –  Inventory Data occupies large portion of ZENworks database

–  Based on the Inventory Schedule this data can grow very quickly

–  Impacts database performance and thus ZENworks performance

•  What is pruned ? –  Only unreferenced Inventory records

–  Prunes tables that holds –  Inventory data

–  Inventory history

–  Application / Web / Network Usage


Inventory Data Pruning

•  Feature highlights –  Automated maintenance of Inventory Data

–  Settings to govern age of the Inventory Data to be persisted

–  Ability to override the settings at Folder or Device level

–  Ability to schedule the pruning activity

–  Timeboxing the pruning activity

•  Demo of the Inventory Pruning Settings


Macintosh Inventory Collector

•  Feature highlight –  New Macintosh Inventory Collector built over system_profiler

–  Built using Java, hence the same Collector runs on all Mac platforms

–  Designed using system_profiler grammar, making it easy to support newer Mac platforms

•  Inventory on Mac Managed Device –  The Inventory Collector on Mac currently uses the legacy

native collector which would now move to the new collector


Macintosh Inventory Collector

•  Inventory Only Agent (IOA) for Mac –  The new IOA Agent for Mac will leverage the cross platform

agent infrastructure and will use this new Inventory Collector to report Inventory

–  No more dependency on Rosetta (like Mono in the Mac world). Hence the newer Mac platforms will now be supported


Add Hardware Components

•  Why is this required ? –  If any hardware product has not been reported in the Inventory

Report after the Inventory scan, you can use the Add Hardware feature to manually add a hardware product for a device

–  If any hardware is not connected to the network (e.g. Stock Room), records can be maintained here

•  What can be added ? –  Common hardware components

–  CD/DVD Drives, Disks, USB Devices, Printers etc.

•  Demo of Add Hardware


Add Remove Programs Integration

•  Feature highlights –  Inventory collector on Windows will additionally look into Add

Remove Programs while collecting software Inventory

–  Ability to (optionally) report all the MSIs installed on the device

–  Will help improve the Software Inventory quality for a Windows Managed Device

–  Removes complete dependency on fingerprinting –  Software Inventory today is based on the fingerprint definitions that is

released as part of the Monthly PRU

–  Though 300-500 fingerprints are added in a month, it is not enough to support all the software released around the world



•  How it works –  The Software Inventory collected from a Windows device will

be a reconciled list of software recognized using the fingerprints AND the software reported from the Windows Add Remove Programs

–  Software found only in the Add Remove Programs will be reported as a new Product

–  Reconciliation will be done based on … –  Common attributes. i.e. Manufacturer name, Product name, Version

number etc.

–  Common files between fingerprint and Add Remove Programs



•  Asset Management Integration –  All ZENworks Asset Management features will be supported

over the products recognized from the Add Remove Programs –  License Compliance

–  Usage Tracking

•  Demo of Add Remove Programs integration –  Inventory report (ZCC)

–  Asset Management features over ARP products –  License Compliance

–  Usage Tracking

In Conclusion


Maintain your ZAM Environment and you will Gain Control of your Software

Upload Documents

Physical Contracts, EULAs, Purchase

Orders etc.

Import Purchase Data

Connectors ERP Exports

Import Template

Create Contracts

Start & End Dates Set Notifications Associate Docs

Review

Imported Data vs

Inventory Data

Define Licenses

Link Purchase Records to Inventory

Data

801.861.7000 (Worldwide) 800.453.1267 (Toll-free)

Corporate Headquarters 1800 South, Novell Place Provo, Utah 84606

Join us on: www.novell.com


This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. Novell, Inc. may make improvements in or changes to the software described in this document at any time. Copyright © 2013 Novell, Inc. All rights reserved. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States. All third-party trademarks are the property of their respective owners.

gwavacon 2013: gain control - zenworks

Lifestyle

data vs inventory data

inventory schedule

new inventory collector

newer mac platforms

enterprisewide inventory

license catalog product

license entitlements

license quantity