h e a d q u a r t e r s p h i l i p p i n e a r m y
TRANSCRIPT
THE OESPA PRAYER Almighty God and the Father, Creator of heaven and earth, hal-lowed be Thy name. We submit unto You, Father all that we have and all that we are. For You are our God from whom all power, goodness and wis-dom emanate. We thank You for calling us unto the service of your like-ness and image. Grant us, we beseech Thee O Lord, the wisdom to raise and shape a righteous Armed Forces, founded on the virtues of honor, valor, duty, loyalty and solidarity. Instill in our hearts these values, so that even by mere presence, people may see Your glory; honor, that we may think, speak and act the truth; valor, that we contend with our foes without fear, whether in actual combat or in the struggles we face to uphold our ideals; duty, that as we serve our fellow men, we serve them just as we serve You with all our hearts, confident that our rewards will come from You; loyalty as we ex-press our fidelity to our country, to our leaders, to our fellowmen and to You most of all; solidarity, that we may bound by the strength of our uni-ty in Your spirit. Remind us always that the day of reckoning shall occur anytime, and that on that day, we will come before You to account for all our faults and shortcomings. By the power of Your spirit, endow us with the deep sense of public accountability in everything we do. You may find us faithful in the stewardship of human affairs that You have entrusted to us. Father, make us an Armed Forces of upright men and women dedicated to You, our nation and our people. All these we pray in the most precious name of Your son Jesus Christ, our Lord and Savior, Amen.
A world-class Army that is a source of national pride.
Honor. Patriotism. Duty
A world-class Army that is a source of national pride.
Honor. Patriotism. Duty
(REPUBLIC ACT 11032 AN ACT PROMOTING EASE OF DOING BUSINESS AND EFFICIENT DELIVERY OF GOVERNMENT SERVICES, AMENDING REPUBLIC ACT 9485 OR THE ANTI-RED TAPE ACT OF 2007, AND FOR OTHER PURPOSES)
H E A D Q U A R T E R S P H I L I P P I N E A R M Y
Fort Andres Bonifacio, Metro Manila
OACESPA CITIZEN’S CHARTER Office of the Army Chief Ethical Standards and Public Accountability Headquarters Philippine Army, Fort Andres Bonifacio, Metro Manila Copyright, 2018 Released July 2018 Fourth Edition All rights reserved. No part of this booklet maybe reproduced in any form or by any means without the written permission from the copyright owner.
A world-class Army that is a source of national pride.
Honor. Patriotism. Duty
2
DIRECTORATE
TSg Sergio C Roberto Jr (QMS) PA
Admin & Pers NCO, Admin Br
TSg Jonathan C Mojica (AGS) PA Intel & Inves NCO, IIBr
TSg Elmar M Bajas (QMS) PA
Public Accountability NCO, PABr
Sgt Jose R Laid III (MI) PA Security Aide/Driver/Intel NCO
Cpl Karen Mae A Calceña (MI) PA
Finance NCO
Sgt Edison S Lagundi Cpl Diany Mar P Uban Pfc Dexter D Polido Pfc Dianne T Belo Mrs Neri C Toribio
Mrs Concepcion M Azares OACESPA Personnel
H E A D Q U A R T E R S P H I L I P P I N E A R M Y
OFFICE OF THE ARMY CHIEF ETHICAL STANDARDS AND PUBLIC ACCOUNTABILITY Fort Andres Bonifacio, Metro Manila
A world-class Army that is a source of national pride.
Honor. Patriotism. Duty
23
22
A world-class Army that is a source of national pride.
Honor. Patriotism. Duty
H E A D Q U A R T E R S P H I L I P P I N E A R M Y
OFFICE OF THE ARMY CHIEF ETHICAL STANDARDS AND PUBLIC ACCOUNTABILITY Fort Andres Bonifacio, Metro Manila
DIRECTORATE
MGEN ROBERT M AREVALO AFP Chief
COL VICTOR D TANGGAWOHN JR INF (GSC) PA Deputy Chief
MAJ MARCIAL M LUMANGA (INF) PA Acting Executive Officer & Chief, PAB/Prof & Graft Prev Br
MAJ JACINTA D VERSOZA (AGS) PA Chief, Intel & Inves Br
CPT IMELDA MARJORIE G COBANGCO (AGS) PA Chief, Admin
MSg Arturo D Dela Cruz (CE) PA Chief Clerk
Sgt Mary Jane D Tomines (MI) PA
Prof Standards NCO, P&GP Br/Layout Artist
Table of Contents
Foreword - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
Vision and Mandate - - - - - - - - - - - - - - - - - - - - - - - - - - 5
Performance Pledge - - - - -- - - - - - - - - - - - - - - - - - - - - 6
Frontline Services - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7
1. Issuance of OACESPA Clearance - - - - - - - - - - - - 8 a. Steps in the Issuance of OACESPA Clearance - 9 b. Issuance of OACESPA Clearance Flowchart - - - 10 2. Reproduction of SALN - - - - - - - - - - - - - - - - - - - - - 11
a. Steps in the Reproduction of SALN - - - - - - - - - 12
b. Reproduction of SALN Flowchart - - - - - - - - - - - 13
3. Response to Queries and Disposition of Domestic- Related Offense -- - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-15
a. Steps in the Response to Queries and Disposition of Domestic-Related Offense - - - - - - - - - - - - - - - - - - - - - - 16-17
b. Response to Queries and Disposition of Domestic-Related Offense Flowchart - - - - - - - - - - - - - - 18-19
Feedback Form - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20
Office Directory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21
Directorate - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - 22-23
A world-class Army that is a source of national pride.
Honor. Patriotism. Duty
3
H E A D Q U A R T E R S
P H I L I P P I N E A R M Y OFFICE OF THE ARMY CHIEF ETHICAL STANDARDS & PUBLIC ACCOUNTABILITY
Fort Andres Bonifacio, Metro Manila
Foreword
The Office of the Army Chief Ethical Standards and Pub-
lic Accountability (OACESPA), as the lead office in en-
hancing professionalism, promoting honesty and integri-
ty, instilling ethical standards, and inculcating a strong
sense of public accountability among PA personnel, reit-
erates our commitment towards achieving excellent ser-
vice through the OACESPA Citizen’s Charter. Signifi-
cantly, with the improvement and subsequent institution-
alization of the OACESPA’s Citizen’s Charter, we hope
to provide better and quality services that would display the competence, com-
mitment and dedication of our office’s personnel, contributory towards the at-
tainment of the Army Vision by 2028: A world-class Army that is a source of
national pride.
The OACESPA’s Charter showcases the key frontline services that
this office provides, to include the procedure to obtain a particular service, the
person responsible for each step, the maximum time to conclude the process,
the documents to be presented by the client, and the procedure for filing com-
plaints, aimed at efficient turnaround of the delivery of the office services and
the prevention of graft and corruption in the organization.
We sincerely believe that this Charter will promote ease of doing busi-
ness and efficient delivery of services.
ROBERT M AREVALO Major General, AFP Chief
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4
H E A D Q U A R T E R S P H I L I P P I N E A R M Y
OFFICE OF THE ARMY CHIEF ETHICAL STANDARDS AND PUBLIC ACCOUNTABILITY Fort Andres Bonifacio, Metro Manila
OFFICE DIRECTORY: Any complaint or inquiry regarding Republic Act 11032, amending Republic Act 9485 or the Anti-Red Tape Act (ARTA)? Please contact us at: OACESPA Hotline Nr: 09155344906 - Globe 09298499976 - Smart TRUNKLINE: (02) 845-9555 LOCALS: 6591- PA Branch 6599- Admin Branch 5584- Fax/Deputy EMAIL: [email protected] [email protected]
A world-class Army that is a source of national pride.
Honor. Patriotism. Duty
21
H E A D Q U A R T E R S P H I L I P P I N E A R M Y
OFFICE OF THE ARMY CHIEF ETHICAL STANDARDS AND PUBLIC ACCOUNTABILITY Fort Andres Bonifacio, Metro Manila
FEEDBACK FORM
We value your feedback. Please let us know how well we have served you by completing this form. You may use this form for compliments, complaints or suggestions. Simply check the corresponding box and write on the space provided below. Thank you for your time. (Pinapahalagahan namin ang inyong mga hinaing. Nais naming malaman kung paano namin lalong mapabuti ang paghatid ng aming serbisyo sa pamamagitan ng pagbuo ninyo ng papel na ito. Maaari ninyong gamitin ang papel na ito para sa papuri, reklamo o puna, at suhesti-yon. Guhitan lamang ang kuwadro at sumulat sa nakalaan na espasyo.
___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ Name/Pangalan (optional/maaring ipagpaliban) ____________________________________ Contact Number/Telepono (optional/maaring ipagpaliban) ___________________________ Mailing Address/Tirahan (optional/maaring ipagpaliban) ______________________________ ___________________________________________________________________________ Person/Unit/Office (tao/yunit/opisina na sangkot)___________________________________ Date and Time of Transaction (petsa at oras ng transaksiyon)_________________________ Nature of Transaction/uri ng transaksiyon (Check the choices below/guhitan ang mga pag-pipilian sa ibaba): _______ Issuance of OACESPA Clearance/Certificate _______ Reproduction of SALN _______ Response to Queries,
_______ Counselling, Coaching and Mentoring
THIS FORM IS AVAILABLE FREE OF CHARGE
Compliments (Papuri) Complaints (Reklamo/Puna) Suggestions (Mungkahi)
A world-class Army that is a source of national pride.
Honor. Patriotism. Duty
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VISION
By 2028: A reliable office advocating ethically upright and graft & corrupt free Philippine Army.
MANDATE
The Office of the Army Chief Ethical Standards and Public Accountability is a Personal Staff to the Commanding General, Philippine Army on matters pertaining to the enhancement of pro-fessionalism, promotion of honesty and integrity, instilling ethical standards and inculcating a strong sense of public accountability among PA personnel in the pursuit of a common commitment against graft and corruption.
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Honor. Patriotism. Duty
5
PERFORMANCE PLEDGE
We, the officers, enlisted personnel and civilian employees of the Office
of the Army Chief Ethical Standards and Public Accountability, as the lead office
in the promotion of honesty, integrity and public accountability with the end view
of preventing graft and corruption, sworn to serve with utmost responsibility, du-
ty, and efficiency, to commit ourselves to:
I- INSTITUTIONALIZE efficient service to anyone;
N- NEVER engage in graft and corruption activities;
T- TRACK timeliness of work;
E- EMBRACE excellence as our trademark;
G- Go with GOD-fearing personnel and willing to give their best;
R- RESPECT human rights and rule of law as a guide in our man-
date;
I- INCULCATE awareness to develop an ethically upright Army
personnel;
T- TAKE ACTION to be transparent in all of our official transac-
tions;
Y- YEARN to get the cooperation of the young generation as our
partners in accomplishing our mandate.
We, commit to perform our mandate with I.N.T.E.G.R.I.T.Y., so help
us GOD.
A world-class Army that is a source of national pride.
Honor. Patriotism. Duty
6
8 Dropping and closure of the complaint due to amicable settlement/lack of merit; Imposition of punishment if found liable on the alleged offense after investigation.
9 CG, PA approves /
disapproves
10 Requests OG1, PA for issuance of appropriate order Informs the client/respondent/PAMUs as to the result of final dispo-sition of the complaint (Discharged, Demotion, Reprimand/Dropped and Closed/Dismissal).
6 IIB Personnel
During confrontation, if the parties opt for an amicable settlement, directs them to submit the needed applicable signed and notarized docu-ments
Settlement
7 Proceed
to Investi-
gation
Class “E” Allotment (To be fwd to PAMUs for issuance of order and imple-mentation) DOA & SPA (To be forwarded to PGAB) Affidavit of Desistance (basis to drop the complaint)
Submits required documents for pro-cessing and/or drop-ping of the complaint
19
5
FLOW CHART OF QUERIES AND DISPOSITION OF DOMESTIC RELATED OFFENSE UNDER GHQ, AFP PD2 DTD 09 FEB 09
1 IIB Personnel
Receives/Logs-in com-plaint, stamps with OACESPA seal and
assigns ID Nr
2 IIB personnel
Evaluates the complaint if the concern falls under Domestic Related Offenses Advises the client if the concern/complaint does not fall un-der Domestic Related Offense to file complaint at OAPM or other investigative office/unit of the PA
5 IIB Personnel
Summons the respondent thru OESPA of PAMUs for personal confrontation at OACESPA. Directs client to appear on the scheduled date of confrontation
3 IIB Personnel
Initiates preliminary interview and counselling to the client/complainant relative to the issue/problem
4
IIB Personnel
After counseling, assists the client to fill-up complaint sheet form, if the client insists to file complaint.
Requires the client to submit a notarized complaint-affidavit, family documents & other supporting evidence to make the complaint sufficient in form and in substance
Client Files complaint
Fills up com-plaint sheet and submits notarized complaint-affidavit
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6
FRONTLINE SERVICES
NR SERVICES HOW LONG
TO PROCESS/ TRANSACT
KEY BRANCH
INVOLVED FEE
PAGE NR
1.
Issuance of OACESPA Clear-ance
Not longer than three (3) working days for simple transactions and seven (7) days for com-plex transac-tions
Admin, PAB & IIB
None
8-10
2.
Reproduction of SALN
PAB
11-13
3. Response to Queries Immediately All branch
14-19
4.
Counseling, Set-tlement, Investi-gation & Final Disposition of Domestic Com-plaint
60 days IIB
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ISSUANCE OF OACESPA CLEARANCE Schedule:
Monday - Friday 0800H- 1700H (no noon break)
Who can apply?
All PA Personnel or authorized representatives for the following pur-pose: promotion, confirmation, schooling, Expiration of Term of Enlistment (ETE), Extension of Term of Active Duty (ETAD), Security of Tenure (SOT), separation, retirement and other legal purposes. Requirements:
1. Letter request duly endorsed by Unit Commander/Chief of Office or his authorized representatives; and
2. Certification signed by Chief, OESPA PAMU that the personnel is not deficient in filing his/her SALN for the last ten (10) year. Duration: Not longer than three (3) working days in the case of simple trans-actions and not longer than seven (7) working days in case of complex trans-actions Procedure:
1. The Admin personnel receives the letter request and pre–evaluates it as to the completeness of the required supporting documents. If the requesting party/client has deficient document, the client is immediately informed to complete the requirements in order to proceed with the transac-tion; If complied with the requirements, the duplicate copy of his/her letter re-quest will be stamped with the OACESPA seal and assigned identification number. The duplicate copy will be the proof of receipt by the client which will be used in following up and claiming the requested document.
2. The receiver (Admin Branch) logs in the letter request and provides the PAB and IIB each a photocopy of the request for their action/evaluation.
3. PAB and IIB return to Admin Branch the result of their shop’s findings/evaluation on the request.
4. Admin Branch will consolidate the findings of PAB and IIB which will be reflected in the Certificate being sought by clients; print the certif-icate which will be routed to EX-O and ACESPA for notation and signature respectively.
5. Upon signature, the certificate will be returned to Admin Branch for release.
A world-class Army that is a source of national pride.
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6
Submits required
documents for pro-
cessing and/or dropping of the com-
plaint
During confrontation, if the parties opt for an amicable settle-ment, directs them to submit any of the the following applicable signed and notarized documents:
Deed of Agreement and Special Power of Attorney if the agreement pertains to share of retirement benefits to be submit-ted at PGAB, OAAG, PA upon processing of retirement applica-tion of respondent;
Class “E” Allotment Form if the agreement pertains to Finan-cial Support to be submitted to his unit assignment thru OESPA for issuance of order and subse-quent implementation; and
Affidavit of Desistance as basis for dropping and closure of the complaint
1 day
IIB per-sonnel
None
7
Proceeds to investigation if settlement fails
60 days upon filing of com-
plaint (Auth: P9c GHQ
AFP PD2) to include the final
disposition of the complaint by
ACESPA
IIB per-sonnel
None
8
Recommends the following:
Dropping and closure of the complaint due to amicable settle-ment/lack of merit;
Imposition of punishment if found liable on the alleged of-fense after investigation.
ACESPA
None
9
CG, PA Approves/Disapproves CG, PA None
10
Requests OG1, PA for issu-ance of appropriate order.
Informs the client/respondent/PAMUs as to the result of final disposition of the complaint (Discharged, Demotion, Repri-mand/Dropped and Closed/Dismissal).
IIB/Admin person-
nel
None
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Steps in Response to Queries and Procedure in the Disposition of Domestic Related Offense Pursuant to GHQ, AFP PD2 dtd 09 Feb 09
STEP
CUSTOMER
SERVICE PROVIDED
RESPONSE
TIME
PERSON/s
IN-CHARGE
FEES
1
Files com-plaint
Receives the complaint
Logs-in
Stamps with OACESPA seal
Assigns ID Nr
2 mins
IIB person-nel
None
2
Evaluates the complaint if the concern falls under Domestic Related Offense.
Advises the client if the con-cern/complaint does not fall under Domestic Related Offense to file complaint at OAPM or other investigative office/unit of the PA
15 mins
IIB person-nel
None
3
Initiates preliminary interview and counseling to the client/complainant relative to the is-sue/problem.
2 hrs
IIB person-
nel
None
4
Fills up com-plaint sheet and submits notarized complaint-affidavit
After counseling, assists the client to fill-up complaint sheet form, if the client insists to file complaint.
Requires the client to submit a notarized complaint-affidavit, family documents & other sup-porting evidence to make the complaint sufficient in form and in substance.
1 day
IIB person-nel
None
5
Summons the respondent thru OESPA of PAMUs for personal confrontation at OACESPA.
Directs client to appear on the scheduled date of confrontation.
8 days for Lu-zon based
13 days for Visayas and Mindanao
based
IIB NCO
None
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STEP CUSTOMER SERVICE PROVIDED RESPONSE
TIME
PERSON/S IN-CHARGE
FEES
1
Submits a letter re-quest from his unit/office personally or through his duly au-thorized representa-tive with attached certification from the PAMU, OESPA
Receives the letter request then checks for complete-ness of document. If in-complete, informs the customer of its deficiency and its remedy.
Not more than five
(5) minutes
Admin Br personnel
None
2
The customer gets his/her receipt
If complied with the re-quirements, the duplicate copy of his/her letter re-quest will be stamped with the OACESPA seal and assigned identification number. The duplicate copy will be the proof of receipt by the client which will be used in following up and claiming the requested document.
Not more than three
(3) minutes
Admin Br personnel
None
3
The receiver (Admin Branch) logs in the letter request and provides the PAB and IIB each a photo-copy of the request for their action/evaluation
Not more thirty (30) minutes
Admin, PAB & IIB Personnel
None
4
PAB and IIB return to Ad-min Branch the result of their shop’s findings/evaluation on the request.
Not more than five (5) min
PAB, IIB & Admin
personnel None
5
Admin Branch consoli-dates the findings of PAB and IIB which will be re-flected in the Clearance/Certificate being sought by clients; prints the certifi-cate which will be routed to EX-O and ACESPA for notation and signature respectively.
Not more than thirty
(30) minutes
Admin Personnel
6 Claims and logs out the OACESPA Clear-ance/Certification
Upon signature, the certifi-cate is returned to Admin Branch for release
Not more than 5 mins
Admin Br personnel
None
STEPS IN THE ISSUANCE OF OACESPA CLEARANCE
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Legend:
Arrow 1 – Client submits request; Admin receives, pre-evaluate,
& filters request
Arrow 2 – Admin transmits copy of request to PAB & IIB for veri-
fication & evaluation
Arrow 3 – PAB & IIB submit findings to Admin for consolidation
& printing of certificate
Arrow 4 – Admin routes certificate to EX-O for notation
Arrow 5 – EX-O transmits certificate to ACESPA for signature
Arrow 6 – Signed certificate returns to Admin for release
4
5
Chief For signa-
ture
6
FLOW CHART FOR ISSUANCE OF OACESPA CLEARANCE/CERTIFICATION
ADMIN
Receive
Process/Record/Print
Release
Client
2
EX-O
Notation
PAB Evaluate
IIB Evaluate
1
2
3 3
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4. After counseling, if the client insists to file complaint, she/he is
made to fill-up Complaint Sheet Form. He/she is advised to submit a notarized Affidavit Complaint, family documents & other supporting documents (evidence) to make the complaint sufficient in form and in substance.
5. The respondent will be summoned thru OESPA of PAMUs for per-
sonal confrontation. The client/complainant is required to appear on the sched-uled date of confrontation.
6. During confrontation, if the parties opt for an amicable settlement,
the parties are advised to submit the following signed and notarized docu-ments: Deed of Agreement and Special Power of Attorney if the agreement pertains to Share of retirement benefits to be submitted at PGAB, OAAG, PA upon processing of retirement application of respondent; Class “E” Allotment Form if the agreement pertains to regular financial support to be submitted to his unit assignment thru OESPA for issuance of order and subsequent imple-mentation; and Affidavit of Desistance as basis for dropping and closure of the complaint.
7. Proceed to investigation if settlement fails.
8. OACESPA to recommend the following: Dropping and closure of
the complaint due to amicable settlement/lack of merit; Imposition of punish-ment if found liable on the alleged offense after investigation.
9. The CG, PA either approves or disapproves the recommendation of OACESPA.
10. OACESPA to inform/request OG1, PA for issuance of appropriate order. OACESPA to inform the complainant/respondent/PAMUs as to the re-sult of final disposition of the complaint (Discharged, Demotion, Reprimand/Dropped and Closed/Dismissal).
A world-class Army that is a source of national pride.
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Response to Queries and Disposition of Domestic Related Offense Under GHQ, AFP PD2 dtd 09 Feb 09
Schedule: Monday to Friday 0800H – 1130H
1330H – 1700H
Who can avail? Legal wife/husband and their dependents who are victims of abandon-ment, non-support and insufficient support. Duration: 60 days (Response to Queries, Counseling Settlement and Investi-gation of Complaints on Domestic Related Offense) POLICIES:
1. All complaints shall be referred to PAMUs. The OESPA, PAMU is required to act on the complaint within the period of 30 days upon receipt and to submit its recommendation to OACESPA for final disposition and approval of CG, PA.
2. OACESPA assumes jurisdiction if the complaint is not acted by the respondent’s unit OESPA. PROCEDURE: 1. Complainant files his/her complaint at the Office of Army Ethical Standards and Public Accountability (OACESPA). The complainant goes di-rectly to IIB for recording purpose of his/her complaint or inquiry. He/she is required to submit documents to IIB to be marked received with OACESPA stamp bearing an assigned special identification number for monitoring of his/her complaint or request.
2. The IIB evaluates the complaint if the concern/complaint falls un-
der Domestic Related Offense. If the concern/complaint does not fall under Domestic Related Offense, the client/complainant will be advised to file com-plaint at the Office of the Army Provost Marshal or other investigative office/unit of the PA.
3. IIB initiates preliminary interview and counseling to the client/
complainant relative to the issue/problem.
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REPRODUCTION OF SALN Schedule: Monday – Friday 0800H – 1700H (no noon break) Who can apply? 1. Any PA personnel who filed his/her SALN
2. Authorized representative of the filer/party concern 3. Other person subject to the approval of Chief, OACESPA
Requirements: 1. SALN Request Form (available at the SALN Branch) 2. AFP ID or other Government issued ID (driver’s license, GSIS/SSS, Phil Health ID) 3. Authorization Letter and/or Special Power of Attorney for represent-atives 4. Affidavit of loss if the personal SALN copy is lost Duration: Not longer than three (3) working days Procedure:
1. The requesting personnel fills up the SALN Request Form availa-ble at PAB, OACESPA and files/submits same to PAB, OACESPA.
2. If the requirements are incomplete the receiving personnel in-
forms the customer to complete it in order to proceed with the transaction; If complete, the PAB personnel receives the request, stamps the customer’s copy with OACESPA’s seal, the date and time of receipt and affixes his/her signature.
3. PAB Personnel checks and retrieves (if available) the original
SALN on file, reproduces then attaches to the letter request to be routed for notation and approval.
4. If request is denied, the customer is immediately informed of its
denial and cause. 5. If approved, the requested document is immediately released.
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STEPS IN REPRODUCTION OF SALN
STEP
CUSTOMER
SERVICE PROVIDED
RESPONSE
TIME
PERSON/S IN-
CHARGE
FEES
1
The request-ing personnel fills up the SALN Re-quest Form available at PAB, OACESPA
Provides the customer a SALN Request Form
Not more than five (5)
minutes
PA Br per-sonnel
None
2
Submits the SALN Re-quest Form w/ the re-quired docu-ments to PAB for pro-cessing
Receives the request. (If the requirements are in-complete the receiving personnel informs the customer to complete it in order to proceed with the transaction. If complete, the PAB personnel re-ceives the request, stamps the customer’s copy with OACESPA’s seal, the date and time of receipt and affixes his/her signature)
Not more than five (5)
minutes
None
3
PAB Personnel checks and retrieves (if available) the original SALN on file, reproduces and authenti-cates then attaches to the letter request to be routed for notation and approval.
Not more than thirty
(30) minutes
PA Br personnel,
EX-O & Chief
None
4
If request is denied, the customer is immediately informed of its denial and cause.
Not more
than five (5) minutes
PA Br per-sonnel
None
5
If approved, the requested document is immediately release
Not more than five (5)
minutes
None
6
Claims and logs out the requested document
Releases
Not more than five (5)
minutes
None
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FLOW CHART FOR REPRODUCTION OF SALN
1
Notation/ Approval
Client Fills up a SALN Request Form, attaches neces-sary requirements and submits to PAB
PAB informs the
client on the insuffi-
ciency of the docu-
ment
Release
Yes
No
PAB checks and retrieves (if available) the original
SALN on file, reproduces and authenticates then at-
taches to the letter request to be routed for notation
and approval.
Request is denied, PAB informs the client of its cause and remedy
2
2
3
3
4
PAB Initially filters com-
pleteness of require-
ments
Yes
No
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