hacia una logística de datos
TRANSCRIPT
Hacía una logísticade Datos
César TelloChairman, e-logistics WG
eLogistics Working Group
Cambio de Estrategia
De identificar los retos o una involucración activa en desarrollar el mercado
Ecommerce Europe la única asociación de ecommerce activa en CEN / ETSI / UPU.
Barreras: alinear el servicio con la experiencia de cliente
1. Lack of global playing field for service providers
2. Lack of standardized interface specification to exchange data and to harmonize labelling
3. Lack of information on differences in service and standards
4. [In some cases] Lack of track and trace services
5. Lengthy delivery times throughout Europe
6. Customs and VAT administration
7. Reverse logistics [for small volumes]
8. Lack of transparency in pricing
Herramientas para supercar
Barreras
Lack of global playing field for service providers
The market supplies:▪ DOs (Designated Postal Operators) have exclusive access to
the Global Postal Network and IT applications operated by the Universal Postal Union (UPU).
▪ DOs operate under an unfair remuneration system of terminal dues and termination fees that lead to unnecessary over-mobility of goods globally, creating inefficiencies and environmental damage.
The market demands:▪ A global delivery chain network, with comparable
options to choose the most efficient for each case.
Lack of global playing field for service providers – Tools to achieve our goal
Changing the fundamentals:▪ (Only) member of a UPU body representing Ecommerce
retailers / Senders / Customers of DOs▪ Exclusive overview of termination fees▪ Advising UPU members on new products and services for
ecommerce▪ Shaping access to UPU’s IT network for the “wider postal
stakeholder
The market demands:▪ A global delivery chain network, with comparable
options to choose the most efficient for each case.
Lack of standardized interface specification to exchange data and to harmonize labelling
The market supplies:▪ DOs and Private Delivery
Networks (Courier, express and parcel) operating in parallel systems.
The market demands:▪ A harmonized system that
allows merchants to provide timely information to consumers locally and cross-border, from first to last mile of delivery
Lack of standardized interface specification to exchange data & to harmonize labelling - Tools
Changing the fundamentals:▪ Lead (CEN) in harmonizing parcel
and package label standardization▪ Lead (CEN & UPU) in specifying
interfaces for data exchange
The market demands:▪ A harmonized system that
allows merchants to provide timely information to consumers locally and cross-border, from first to last mile of delivery
Lack of information on differences in service and standards
The market supplies:▪ An obsolete postal classification based
on a former world of physical letter communications.
▪ An obsolete classification of courier, express and parcel services that customers don’t understand.
The market demands:▪ The delivery of goods at the customer’s
most convenient location, quickly and inexpensively. No matter if delivered by a DO, a courier, a drone, or a P2P delivery network.
Lack of information on differences in service and standards – Tools to change
Changing the fundamentals:▪ Elimination of product and weight silos,
by creating a seamless 0 – 31.5 kg weight range
▪ Elimination of obsolete classifications of courier, express and parcel services, in line with electronic advanced data, enabling interoperability.
The market demands:▪ The delivery of goods at the customer’s
most convenient location, quickly and inexpensively. No matter if delivered by a DO, a courier, a drone, or a P2P delivery network.
[In some cases] Lack of track and trace services
The market supplies:▪ A high end type of services within the DOs system or within
Global Operators, affordable only at large volumes.▪ Basic services efficient at the local level, but untraceable in
cross-border deliveries.
The market demands:▪ The merchant can provide information on the status of
the purchased good to the customer directly and in all cases in order to maintain the level of customer service expected.
[In some cases] Lack of track and trace services – Tools to change
Changing the fundamentals:▪ Harmonized methods for transit time measurement for cross
border items (documents and goods)▪ Standardized tools for measuring and handling complaints
concerning demanded, delayed of lost shipments
The market demands:▪ The merchant can provide information on the status of
the purchased good to the customer directly and in all cases in order to maintain the level of customer service expected.
Lengthy delivery times throughout Europe
The market supplies:▪ A delivery network incapable of the
interconnectivity required to deploy multi-operator delivery.
The market demands:▪ End to end supply chain services,
including a seamless multi-operator delivery chain network across Europe.
Lengthy delivery times throughout Europe – Tools to achieve our goal
Changing the fundamentals:▪ Requirements to connect, access, participate and
further develop open global networks and systems, for postal operators and the wider postal sector.
The market demands:▪ End to end supply chain services,
including a seamless multi-operator delivery chain network across Europe.
Customs and VAT administration
The market supplies:▪ A single market for goods and services with different tax
treatment for every EU market.
The market demands:▪ A real single market
with an easy-to-comply-with set of rules that boost consumer confidence on cross-border e-commerce.
Customs and VAT administration -Tools to achieve our goal
Changing the fundamentals:▪ A single market for goods and services with different tax
treatment for every EU market.▪ Open requirements for electronic advanced data (EDA) in
postal operations, including the wider postal stakeholders, in particular compliant to security and customs requirements
The market demands:▪ A real single market
with an easy-to-comply-with set of rules that boost consumer confidence on cross-border e-commerce.
Reverse logistics [for small volumes]
The market supplies:▪ An even more complex network for cross border returns, only
affordable for big volume merchants.
The market demands:▪ Consolidation capabilities to provide a key customer
service element on ecommerce: affordable returns also to international customers.
Reverse logistics [for small volumes] -Tools to achieve our goal
Changing the fundamentals:▪ Labeling and exchange of data between e-merchant and
logistic operators for cross border parcels and returns, not only in Europe but globally.
The market demands:▪ Consolidation capabilities to provide a key customer
service element on ecommerce: affordable returns also to international customers.
Lack of transparency in pricing
The market supplies:▪ Delivery prices for commercial post
items set by DOs by a system of multilateral agreements set at the UPU.
▪ Over-payment of DOs network capabilities up to 4 times the national tariff for cross border delivery for small volume merchants.
▪ Sophisticated tender system for SMEs to understand all parallel services offered by non DOs.
The market demands:▪ Transparent costs and comparable
systems for better evaluation of using the different networks operating locally and internationally.
Lack of transparency in pricing - Tools to achieve our goal
Changing the fundamentals:▪ Transparency into termination fees,
including bi- and multilateral agreements between market dominant players in B2C delivery
▪ Extending the market oversight of domestic regulatory and European regulatory authorities to achieve price transparency and comparability
The market demands:▪ Transparent costs and comparable
systems for better evaluation of using the different networks operating locally and internationally.
Superar barreras:
Dificultades
Todo el mundo deberíacomponer sobre la mismapartitura.
Alinear oferta y demanda significa
Pasar de una red internacionalcentrada en B2B…
…a una red B2B2C centrada en el consumidor
Source: www.communication-logistics.com
…pick-up locations
… urban delivery
…new delivery services
