handisolutions 2013 engagement manual

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Garage Storage & Cabinet Systems

www.garagestoragecabinetsystems.com

HandiSOLUTIONS Engagement Manual

An Introduction and Guidance Booklet


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About Us

To: Business Partners

From: Peter Tisbo

Re: Sales Engagement Manual

Accompanying this letter you will find our initial offering of information regarding the various sales engagement programswe offer.

We wanted to first illustrate in a comprehensive collection of documents How to Deal with Handi, so to speak, and get

you started toward a path of creativity and eventual prosperity as one of our business partners.

This booklet covers the basics of doing business with HandiSOLUTIONS, and certainly through continued sales

interaction, newsletters, special promotions and we will continue to forge ahead in becoming the industry leader that all of

you can be proud of.

In advance, thank you for your continued cooperation and support and we hope this is the beginning of a very successful

business opportunity for all of us.

Kindest Regards,

Peter Tisbo

President

HandiSOLUTIONS

Contact Information

Dave Phillips

Executive Sales Manager, Proprietary Sales

[email protected]

P: 847.640.4702

M: 847.858.6874

Laurie Kane

Customer Service Representative

[email protected]: 847.640.4732

*Our regular business hours are Monday through Friday from 8:00 am to 4:30 pm.

**Order Processing [email protected] 847.640.4732


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Table of Contents

Contact Information ............................................................................................................................................. 2Product Line ......................................................................................................................................................... 4HandiWALL Attributes ....................................................................................................................................... 5Purchasing Programs ............................................................................................................................................ 6Sales and Marketing Tools .................................................................................................................................... 7Sales and Marketing Tools Continued .................................................................................................................... 8Product Sales Rankings ......................................................................................................................................... 9HandiSPACES Target Markets ............................................................................................................................ 10Trade Account Credit Authorization...................................................................................................................... 11HandiSOLUTIONS Warranty .............................................................................................................................. 11


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Product Line

Category Includes:

HandiWALL HandiWALL, Screws, Trim Pieces

HandiWALL Kits Starter Kits and Accessory Kits

HandiACCESSORIES Baskets, Hooks, Shelves, HandiNET, Garden Center, Sports Storage, Storage Bins, Tool

Storage

Please visit our website for details on our line of products and kits: www.handisolutions.com


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HandiWALL Attributes

HandiWALL Product Features

Manufactured in the USA with blended Cellular PVC material that is tested and listed with Underwriters Laboratories

Scratch resistant with normal use, surface scratches are less noticeable since material color is throughout the product

4 panels per carton in 8 lengths, 8 panels per carton in 4 lengths = 32 square feet

Color coordinated installation screws and trim available

Smooth satin finish gives high end aesthetic appeal

Compatible with standard slatwall accessories

Water and moisture resistant

Custom lengths available

Strong and durable

Easy to clean

HandiWALL Technical and Quality Attributes

Fire tested by independent laboratory (ASTM E84 Test) ranks HandiWALL in Grade A (index of 15) for flame spread

3 on center slats, 12 high (includes for tongue and groove connection) Meets our ISO Certified manufacturing process and is quality tested to be compliant with the ISO 9001:2008 standard:

o Length, Form, Fit and Function including shape of slats, connection of panels, assembly of slatwall accessories

o Incoming Quality Control for color and materials requirements for lot consistency

o Strength testing every production run via in-house calibrated fixture

o First piece inspection to match control plan specifications

o Product is measured for conformity to requirements:

Final Audit of manufactured product

In Process inspections

Color match

Length

HandiWALL Installation Attributes

Fire tested by independent laboratory (ASTM E84 Test) ranks HandiWALL in Grade A (index of 15) for flame spread

Standard slatwall size configuration, most slatwall accessories will fit HandiWALL

Lightweight W eight per foot is 1.2 lbs, approximately half the weight of standard slatwall

Easy to install Screws into studs or use as a stand alone display

Tongue-and-groove design makes seamless connection from panel to panel

HandiWALL 12 high dimension allows:

o Complete wall coverage without awkward and time-consuming horizontal cuts

o Cutting on standard table and miter saws


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Purchasing Programs

Eligibility

DEALER: For buyers of HandiWALL or HandiACCESSORIES.

MASTER DEALER: Purchase HandiWALL and HandiACCESSORIES.

DISTRIBUTOR: For stocking distributors HandiWALL and HandiACCESSORIES. Cannot perform installation ofproduct.

Pricing

Per the HandiSOLUTIONS applicable price schedule.

Terms & Conditions

DEALER: Minimum purchase of $500.00 for entry, $250.00 thereafter, full carton only.

MASTER DEALER: Minimum purchase of $1,500.00 for entry, $150.00 thereafter. Must maintain calendar year sales

minimum of $25,000.00. Full cartons only.

DISTRIBUTOR: Minimum purchase of $2,400.00 at a time. Lesser purchase amounts revert to master dealer pricing.

Full cartons only.

FREIGHT: F.O.B. Elk Grove Village, Illinois 60007

PAYMENT: All invoices are due Net 30 days, 1.5% finance charge will result with delinquent payments. Payment can

be made also via American Express, MasterCard, or Visa before shipment of order. New accounts require a credit card

on file regardless of payment method, as card will be charged should cash method of pay become delinquent.

ORDERS: All purchase orders must include HandiSOLUTIONS part number, pricing, and PO number; freight carrier

selection is an option of HandiSOLUTIONS unless otherwise specified.

MARKETING TOOLS: Refer to separate Sales and Marketing tools outline.


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Sales and Marketing Tools

The following offerings have been created to assist the launch of a new relationship or enhance an existing one with the

various types of HandiSOLUTIONS customers. It allows the participant to use several sales tools that will help promote

our line of products and hopefully create a beneficial outcome.

Sales Kits

HandiSOLUTIONS has created various sales kits to accommodate the customer regarding sample requests, the

salesperson / distributor, and even a selection of products packaged within a travel-friendly carrying case.

HSSAK1000: ($85) Created for the salesperson and/or distributor, the kit includes several samples of HandiWALL in its

most current color offerings, plus an example of our hook and basket accessory line, as well as the HandiWALL trim

extrusions. It allows the user to leave behind samples at a potential client if need be.

HSSAK3000: ($35) Made to use as a customer introductory package of products. The package is a neat carton that travels

and ships easy, and makes for an impressive presentation.

HSSAK6000: A package that contains 12 pieces of all the colors available for HandiWALL.

The HSSAK3000 is always available upon request to any Master Dealer or Distributor. The HSSAK1000 in consideration of their

expense, should be used in practical fashion; needs for excessive volumes may result in charges for kits and freight, redeemable

against ten times the sales volume. Dealers may request one of any kits initially, and then would be required to purchase them

thereafter, redeemable against ten times the sales volume. All prices are FOB Elk Grove Village, Illinois.

Literature and Product Specifications

HandiSOLUTIONS offers marketing collateral, sales flyers and specification sheets. With mailings to new contacts that

have an interest in our products, the sales brochure is the initial piece that is sent. Thereafter, the specification sheets with

more detailed information about our products, is used as the regular information supplied to an established customer.

Showroom Allowance

When the opportunity arises for a client to place in their facility our HandiSOLUTIONS products as part of showroom

display, we shall offer a 10% account credit to Master Dealers and Distributors of all items purchased for this use as a one-

time, opening order. The credit would be calculated from the applicable price list. To receive the credit, the end user simply

supplies photography of the display as shown within its facility once in place.


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Sales and Marketing Tools Continued

Private Label Opportunity

HandiSOLUTIONS offers a private label opportunity to Master Dealers and Distributors that allows the seller to display

their company name and/or logo on a plastic nameplate that is made for attachment to a majority of the HandiWALL

accessories.

Typical design and tooling costs for creation of the nameplate insert is $295, finalized once we receive the artwork for

review. The purchase of the inserts is separate from the tooling, so noted within the applicable price lists.

Volume Sample Requests

On occasion, customers ask for larger sample and/or products than our current sample kits can accommodate. In these

instances, requests exceeding $150 in product value and freight require a purchase order. A credit shall apply should a

Master Dealer or Distributor place an order ten times the amount of the volume sample request within 90 days of receipt.

Email Marketing

We use industry leading technologies for our marketing campaigns, this is a very effective and secure email service.Providing maximum delivery of our mailing lists and has measuring capabilities allowing us to analyze the performance of

all campaigns. Through these email campaigns we highlight and promote new products, mention special offers and / or

discounts, offering sales, marketing tips and cover general company happenings.

Images

Our DVD contains product images and installation pictures supplied by our various Dealer / Installers throughout the

country.


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Product Sales Rankings

2012 Top Baskets

12x18 Basket

12x24 Basket

8x12 Basket

Narrow Basket

2012 Top Hooks

Snap Hooks

Small Hooks

8" Double Hook

4" Double Hook

2012 Top Trim Extrusions

Large J Molding

Inside/OutsideMolding

DivisionMolding

2012 Top Shelves

14x24 Shelf

14x48 Shelf

Shoe Rack

2012 Top Screws

1 5/8" DrywallScrew

2 1/2" DrywallScrew

2" Square DriveDrywall Screw

Tapcon Screw

2012 Top Colors

HandiWALLGray

HandiWALLWhite

HandiWALLTaupe

HandiWALLMaple


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HandiSPACES Target Markets

Far superior to standard MDF slatwall, HandiWALL is an essential addition to any home or commercial space. With 8 eye

catching color options and enhanced wood grain texture, HandiWALL is the perfect balance of functionality and style.

Laundry Garage Office

Retail Exercise Work Bench

Kids Room Kitchen Medical


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Trade Account Credit Authorization

Custom Plastics, Inc. extends normal trade credit terms of net 30 days from shipment date to credit worthy customers. To

qualify for our credit terms, prospective customers complete and sign a Credit Application that is used by Custom Plastics,

Inc. to investigate and assess the applicants credit history to grant credit terms. Prior completion of a credit assessment,

customers may receive product from Custom Plastics, Inc. under the prepayment terms of cash in advance or purchase by

a credit card.

Credit is a privilege for customers who must maintain the authorization by adherence to the credit terms allowed. To

provide further assurance of compliance to terms by prospective customers, a valid credit card and customer authorization

for use is expected with the credit application. If credit is established for the customer, and subsequently payment is not

made within a reasonable period of terms, the credit card is charged for the purchase amount. Late payment of account

balances will result in a finance charge assessed on any past due balance.

Upon receipt of a prospective customers credit application, a customer credit file is established, and inquiries are made to

credit references and bank contacts that have been provided. A third party credit report may also be obtained from a

credit-reporting agency. The information obtained from the credit investigation is maintained confidentially in the

customers credit file for as long as the business relationship continues between the customer and Custom Plastics, Inc.

On the results of the credit investigation, a credit limit is established, or a plan to establish credit is proposed. This may bea progression to full credit by cash in advance for the first order or two, then half payment in advance with the balance due

in 30 days, and finally, full authorization of credit terms. Credit limits and terms may be modified from time to time based

on the actual payment history that Custom Plastics, Inc. experiences with the customer.

HandiSOLUTIONS Warranty

HandiSOLUTIONS, 1940 Lunt Avenue, Elk Grove Village, IL 60007 (Manufacturer) warrants to the first end-user only that

the enclosed product is free from material and workmanship defects under normal, household use at time of purchase and

for ten years thereafter.

Any claim under this warranty and any obligation of the Manufacturer hereunder are conditioned upon the Manufacturerreceiving written notice from the first end-user of any alleged defect within thirty (30) days after its discovery by the first

end-user and the issuance by the Manufacturer of a return goods authorization.

Defective product or part must be returned, freight prepaid, to the Manufacturers address along with proof of purchase.

Upon receipt of the afore said, the defective product or part will be repaired or replaced at the option of the Manufacturer

without charge to the original purchaser and returned to the customer freight collect.

This limited warranty does not apply to damage resulting from accident, neglect, misuse, commercial use, alteration,

operation not according with instruction or repairs made or attempted by unauthorized persons.

This limited warranty applies only to the product enclosed and does not apply to accessory parts.

THE MANUFACTURERS LIABILITY HEREUNDER IS LIMITED SOLELY TO THE REPAIR OR REPLACEMENT OF THE

DEFECTIVE PRODUCT OR PART AND THE MANUFACTURER SHALL IN NO EVENT BE LIABLE FOR ANY

INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM ANY DEFECT IN MATERIAL OR

WORKMANSHIP OR FROM THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or a limitation of how long an

implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you

may have other rights which may vary from state to state.


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