handling vip arrivals
DESCRIPTION
FO Training at Aston Marina Ancol Jakarta -by Wenny Saragih-TRANSCRIPT
Handling
ArrivalsVIP
PURPOSE:
To provide the highest level of professional and courteous service
to VIP guests.
PREPARATION:
Check the room
Prepare the room key and the registration
form
WELCOME THE GUEST
Guest Relation or the Assistant Manager or the higher executive
meet and greet the VIP guest when arrived with warmly and addresses guests by name.
VIP CHECK-IN PROCESS:
Registration
Do not ask method of payment.
ESCORTING TO THE GUEST ROOM:
Introduction about the hotel facilities and also about the
room facilities clearly and need to be done in systematic
manner.