hands on customer education-from lectures to learning by doing

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HANDS-ON CUSTOMER EDUCATION: FROM LECTURES TO LEARNING BY DOING

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Page 1: Hands on customer education-from lectures to learning by doing

HANDS-ON CUSTOMER EDUCATION:FROM LECTURES TO LEARNING BY DOING

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2© ServiceRocket

SPEAKERS

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3© ServiceRocket

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ABOUT SERVICEROCKET

Implementations

Support Training

ServiceRocket is a trusted partner that fulfills the whole product imperativeby helping enterprise customers realize the value of their software investments.

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Software Companies Using Learndot

5© ServiceRocket 2015

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6© ServiceRocket

SPECIAL GUEST

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Hands-on Customer EducationFrom Lectures to Learning by DoingWith Seth Payne, Principal Product Manager

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Blended learning is learning that is facilitated by the effective combination of different modes of delivery, models of teaching, and styles of learning and applying them in an interactively meaningful learning environment

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Blended learning enables training managers to draw from the best of both worlds to create programs that offer students interactive, hands-on training wherever and whenever they need it.

Traditional Learning• Instructor-led• Synchronous• Rigid structure• Group-centric

Blended Learning

Online Learning• Self-paced• Asynchronous• Flexible structure• Individual-centric

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StudentPractice

TeacherPresentation

GroupCommunication

Real WorldInteraction

CommunityCollaborationIncre

asing

Pedag

ogical R

ichnes

s

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“Technology is a technique, not a strategy”

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Instructor-Led Training

Enable Hands-on Learning withVirtual Training Labs

Enable Global Learning: Access labs from any device with an internet connection

Maintain Instructor Engagement and Control: Suspend and review any lab, allow homework when needed

Improve Student Engagement: Equip each student with their own virtual sandbox

Self-Paced Training

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QuestionsAre you using hands-on or blended learning?

What technical challenges have you faced?

Are you leveraging the cloud to deliver hands-on exercises?

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Download the White PaperDefining and Administering Modern Blended Learning

https://www.skytap.com/research-center/white-papers-analysis/defining-administering-modern-blended-learning/

Or visit www.skytap.com

https://www.skytap.com/research-center/white-papers-analysis/defining-administering-modern-blended-learning/

https://www.skytap.com/research-center/white-papers-analysis/defining-administering-modern-blended-learning/

https://www.skytap.com/research-center/white-papers-analysis/defining-administering-modern-blended-learning/

https://www.skytap.com/research-center/white-papers-analysis/defining-administering-modern-blended-learning/

https://www.skytap.com/research-center/white-papers-analysis/defining-administering-modern-blended-learning/

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QUESTIONS

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