harald bolbach associate partner for sap ibm integrated ... · ibm sap managed cloud services...

IBM SAP Managed Cloud Services Harald Bolbach – Associate Partner for SAP – IBM Integrated Technology Services D/A/CH

21.05.2014

© 2014 SAP (Schweiz) AG & IBM Switzerland Ltd.. All rights reserved. 2

Agenda

Changes in today‘s IT Landscape lead to different challenges

Common terminology for the Cloud

What are the drivers behind Cloud Computing?

Cloud Characteristics and Service Models provided by IBM

Defining the terms public, private and hybrid Cloud and the various Options

IBM‘s Cloud Solutions

Softlayer

Cloud Managed Infrastructure Services

Cloud Managed SAP Services

Private Cloud Scenario with IBM‘s Solutions and SAP LVM

Considerations and the Path to your Cloud Solution

Changes in today‘s IT

Landscape


The emergence of social, mobile, analytics and cloud are

fundamentally changing how we live, work and interact.

Over 30% of organizations

expect the majority of their

IT capability will be delivered

through public cloud services

within five years3

1McKinsey and Company, A CIO Perspective, by Janaki Akella, Brad Brown, Greg Gilbert and Lawrence Wong; September 2012; 2The Everest Group, Cloud Connect Enterprise Adoption Survey, 2013; 3IDC Cloud Maturity Model, IDC #239772, March 2013; 4Ibid

77% of chief information officers

plan to allow staff to use

personal mobile devices to

access company data and

applications1

are expected to be accessed

through some form of

cloud—public, private or

hybrid—within three years4

45% of IT resources

82% of 493 enterprises surveyed

have migrated or plan to migrate

customer relationship

management (CRM) workloads

to the cloud2

Pervasive

connectivity

Big data

Social

Analytics

Mobile Cloud

Social

Analytics

Mobile Cloud

http://www.mckinsey.com/insights/business_technology/mobility_disruption_a_cio_perspective

http://www1.everestgrp.com/ccevent2013.html

http://www1.everestgrp.com/ccevent2013.html


New technology is playing a critical role in achieving organizational

objectives.

Technology factors

People skills

Market factors

Macro-economic factors

Regulatory concerns

Globalization

1

2004 2006 2008 2010 2012

6

3 3

1

2

For the first time, CEOs identify technology as the most

important external force impacting their organizations.

Source: 2012 IBM Chief Executive Officer (CEO) Study

1

3


Regardless of your role, cloud computing is opening the door to

business transformation.

Managed service

providers • Open new revenue

streams and offer

differentiated higher-

value services

Reduce support costs

Corporate applications

managers

Speed the delivery

of new products

and services

Access new services

that can improve

business processes

Data center managers

Serve up resources

so staff can focus

on higher-value

projects

Manage data center

on flat or decreasing

budgets

Chief information

officers

Transform responsive-

ness of the IT infra-

structure and develop-

ment

Better manage

compliance

Chief marketing officers

Strategically reinvent

customer relationships

Share expertise among

customers, employees

and partners.


Whether you are a new or long-time user of SAP applications, you

face challenges in today’s competitive market.

Long-time users need to do

more with less.

High total cost of ownership and complexity involved in managing traditional

SAP environments

Proliferation of SAP systems, resulting in landscape complexity

and associated service quality issues

Demands from line-of-business

executives are creating

unmanageable growth.

Slow-down of new innovative SAP projects due to inflexibility

of infrastructure and SAP operation resource constraints

Long SAP service delivery times for recurring SAP refreshes or

SAP system copy tasks

New users need a faster way to

get up and running with their

new SAP licenses.

Gap in SAP-skilled staff

Lengthy time to acquire equipment and install software

Mergers and acquisitions can

take 18 to 24 months.

Long time frames to merge SAP environments and data and to eliminate

customization

Difficult to meet regulatory requirement deadlines to complete

the merger

Cloud Classification and IBM‘s

Solutions


Common cloud terminology

Consumer View:

A new form of requirements and usage of IT services over the Internet where the underlying technology is invisible to the user.

Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a

shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and

services) that can be rapidly provisioned and released with minimal management effort or service

provider interaction. This cloud model is composed of five essential characteristics, three service

models, and four deployment models.

Source: NIST Definition of Cloud Computing

Provider View:

A highly automated form of IT services delivery

characterized by (almost) unlimited scalability and

ad-hoc provisioning.


Company

Data Center

Managed by

Client IT

The solution: Cloud and non-cloud offerings grouped according to

their characteristics and service models

Managed Cloud Dedicated Cloud

Private Cloud Public Cloud

On-premise

(Client‘s datacenters)

Off-premise

(IBM´s datacenters)

Multi Tennant Cloud

Company

Data Center

Managed by

IBM

Private

Cloud

Company A Comp. A

Comp. B

Comp C

Comp. D

Comp. E

Public/Private

Cloud

Services

Company

Managed by

IBM

Hosted

Private

Cloud Private/Public

Cloud

Services

Private

Infrastructure

Combination of Private & Public Cloud services = Hybrid Cloud Combination of

dedicated or

virtualized Infra.

HaaS


The different layers of public/private cloud managed services for

SAP

SAP Managed Services -SAP Basis

-DB Administration

-SAP Installation/Monitoring/Operations

-SAP Upgrades/Patching

-SAP HA/DR

Self-Service IaaS Managed PaaS Managed IaaS

Standard IBM offering with SLA’s


-DB Administration



-SAP HA/DR

Infrastructure Services -OS Admin/Patching

-Backup & Recovery

-Network & Security

-Monitoring

Infrastructure -DC-Facilities

-Virtual/BareMetal Servers

-Storage

-Network

Service delivered by the client


-Backup & Recovery

-Network & Security

-Monitoring



-Storage

-Network


-DB Administration



-SAP HA/DR


-Backup & Recovery

-Network & Security

-Monitoring



-Storage

-Network


IBM’s cloud portfolio is delivering flexibility and choice for any

business scenario.

SoftLayer

Bare metal to virtualized to address practically all applications

Private or Public, Dedicated or Shared deployment options

Robust, reliable performance and uptime for demanding born-on-the-cloud

applications

IBM Cloud Managed Services

Fully managed ITIL compliant services delivered by IBM helps drive

business value, competitive advantage, peace of mind

Runs production workloads, including SAP and other applications

Hardware, hypervisor and isolation elements included

IBM Cloud Managed Services for SAP

SAP service catalog including a wide range of predefined SAP managed

services with more transparent, flexible pricing options

Support for SAP Business Suite, SAP Netweaver and SAP Business

Objects products and a large variety of additional SAP middleware and

partner products, including HANA

Secure and scalable cloud managed services platform

Managed Cloud

Services


IBM’s SoftLayer provides a unified architectural platform with

common management and programming interfaces.

Common user interface and API

Web Mobile API

Bare metal servers Visual server instances Private clouds

x86 Data Center Pod x86 Data Center Pod x86 Data Center Pod

Unique triple-network architecture allows seamless communication across distributed environments

Infrastructure management system provides orchestration and automation

Common command and control interface across a unified architecture

Combine bare-metal servers, public cloud instances and private cloud deployments into distributed hybrid architectures and

manage from a single control pane and application programming interface (API)

All deployed on-demand and provisioned in real-time

Ideally suited to big data deployments, high input and output (I/O) and latency-sensitive apps


IBM’s SoftLayer provides a wide range of options for customizing

and building out your SoftLayer environment.

Management portals

Web iPhone and iPad Android Agent

Platform management

API1 Monitoring RescueLayer

DEVELOPMENT

Managed hosting

Flex images Message queue

Network and security

Load balancers

Firewalls IDS and IPS2

Global DNS4 Domain services CDN5

Compute and storage

SAN6 NAS7 Object storage Backup

ADMINISTRATOR

Windows Mobile

Solution sets

Private clouds Big data

Virtual server instances Bare metal servers

Anti-virus/malware SSL3 cert. management

1Application programming Interface (API): 2Intrusion detection system and intrusion protection system; 3Secure socket layer (SSL)

4Domain name server (DNS); 5Content delivery network (CDN); 6Storage area network (SAN); 7Network-attached storage (NAS)


IBM‘s Softlayer global footprint

Amsterdam

CHINA

INDIA

Hong Kong

Singapore

Melbourne

Seattle

San Jose

Tokyo

Los Angeles

Sydney

Montreal

Toronto

Chicago

Denver

New York City Dallas Washington D.C.

Atlanta

Houston

Miami

Mexico City

BRAZIL

London Frankfurt

Paris

DATA CENTER & NETWORK POINT OF PRESENCE NETWORK POINT OF PRESENCE

SoftLayer’s software automates every

aspect of Infrastructure as a Service

(IaaS) – enabling it to deliver one of the

industry’s broadest and highest performing

cloud platforms.

SoftLayer is one of the largest cloud

infrastructure providers in the world, with

more than 100,000 devices under

management for 21,000 customers in 140

countries.

SoftLayer operates a global footprint of 13

integrated data centers and an expansive

network of points-of-presence around the

world, filled with servers, storage, routers,

firewalls and load balancers.


IBM’s SAP services can be combined with IBM’s cloud managed

services infrastructure.

IBM Cloud Managed

Services for SAP

Applications IBM manages the SAP Basis

and database layers with

business-centric service-level

agreements (SLAs).

IBM Cloud

Managed Services IBM provides and manages

the core infrastructure

through

the operating system.

Database (DB) management

Client-retained

Operating system

ITIL-compliant tools and processes Infr

astr

uctu

re a

s a

Se

rvic

e (

IaaS

) P

latf

orm

as a

Se

rvic

e (

Pa

aS

) SAP Basis administration

End-user help desk Application

Insta

llatio

n

Con

fig

ura

tio

n

DB

re

fre

sh

Mo

nito

rin

g

Pa

tch

ing

Pe

rf tu

nin

g

DB

ad

min

Mo

nito

rin

g

Pa

tch

ing

Pe

rf tu

nin

g

Infr

astr

uctu

re

Se

c. p

atc

he

s

Mo

nito

rin

g

Asse

t m

gm

t

Co

nfig

mg

mt

Ch

g m

gm

t

Private

shared cloud IBM-owned and operated

(multitenant)

Cloud services are

delivered through

physical and virtual

separation of tenants.

Enterprise C

Enterprise B

Enterprise A

IBM cloud


IBM Cloud Managed Services is deployed in data centers around

the world for global reach with local control.

IBM Cloud Managed Services site locations

Canada

Markham

USA

Boulder, CO

USA

Raleigh, NC

France

Montpellier Switzerland

Winterthur China*

Beijing

Japan

Makuhari

Australia

Sydney Brazil

Hortolandia, Sao Paulo

Spain

Barcelona

Portugal*

Lisbon

UK

Portsmouth

Germany

Ehningen

*China and Portugal data centers scheduled to be available in second half 2014. Plans are subject to change.


Building your private/hybrid cloud with IBM Solutions and SAP LVM

IBM Infrastructure combined with SAP LVM SAP Automation Use Cases

Unified view at the SAP landscape

Monitoring

Start / Stop LPAR/VM or SAP system

Relocate LPAR/VM or SAP system with

or without downtime

Perform mass operations

Provisioning of HW, VM, Storage, OS,

SAP system, SAP clients

SAP System Cloning, Copy, Refresh

Resource adjustments

Capacity Management

Approval Workflow & Accounting


Integration overview and required components of the IBM solutions

and SAP‘s LVM

IBM SmartCloud Entry Integration

shows how the integration of the

products above is based on plug-

ins and libraries (SAP LVM Plugin

for IBM, SAP HostControl, DB

Library, OS Library and Storage

Library) which are provided by

IBM.


Technical integration of IBM Solutions with SAP‘s LVM

IBM’s SVC

FlashSystem

V7000 Storage

LPARs with AIX, Power Linux

Tivoli Storage

FlashCopy Manager

DB & Storage Cloning

Storage + file systems cloning,

synchronized with DB + OS

Systems Director

Flex System Manager

(upcoming) PowerVC

SAP Landscape

Virtualization Manager

Virtualization Management &

OS Provisioning

Plugin for IBM

Storage library

OS library

DB library

SAPHostControl SAP Processing

Platform-specific SAP code,

developed by IBM@SAP

Steps to your SAP Cloud

Solutions powered by IBM


Considerations for the best Path to the Cloud and your starting

Position

SLAs

Datacenter Locations

Processes & Gouvernance

Architecture

Cost

Compliance

Security

Ressources‘ Availability


The Roadmap to Cloud Managed Services

Architecture 2

Cloud-Plattform

Cloud

Services

User Service

Planning

Service

Definition

Service

Deployment

SLA Mgmt

Service

Reporting OSS

BSS

Service

Catalogue

Monitoring

Infrastructure

Platform

Software

Workload Assessment

3

E-Mail,

Collaboration

Software

Development

Test and

Planning

Big Data /

Analytics

Databases SAP ERP

Implementation 6

E-Mail

BPM7

Info.-

mgmt.

SAP

Sys.-

mgmt.

Web-

Server

Platforms and

Applications

Systems

Network

Storage

Sytems‘

Infrastructure

Return-on-Investment (ROI)

5 Deployment Operations Governance

4

Enterprise

Traditional Private Public

Hybrid

IT-Roadmap

Capex

Private

Cloud

Hybrid- Cloud

Trad.IT Opex Cost

Wo

rklo

ad

C

usto

m.

Sta

ndard

1

Public

Cloud

© 2014 SAP (Schweiz) AG & IBM Switzerland Ltd All rights reserved.

Thank you! Contact information:

Harald Bolbach Dipl.-Verw.Wiss.

Associate Partner for SAP – ITS D/A/CH

IBM Schweiz AG

Global Technology Services

Vulkanstr. 106, Postfach

CH-8010 Zürich

Phone: +41 58 333 53 01/ Mobile: +41 79 403 13 52

E-Mail: [email protected] http://ch.linkedin.com/pub/harald-bolbach/29/540/851

mailto:[email protected]


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