Jennifer HarmonAromas, CA 95004 ~ 831-247-8447 ~ jen@taylorscentral.com

QUALIFICATIONS PROFILEResults-driven professional with extensive experience in administration, sales, marketing, and customer service. Proven record of delivering strong and sustainable results and successful execution of business operations. Dedicated to customer retention, revenue growth, cost savings, and team training. Adept in streamlining business processes, enhancing efficiency, and introducing process improvements. Core competencies include:

Administrative Management & Business Reporting Process Improvements Sales & Marketing Revenue Growth

Customer Service & Customer Retention Human Resources & Employee Relations

Project Management Scheduling & Calendar Management

PROFESSIONAL EXPERIENCECORSAIR MEMORY (2014 – Present)Webstore LeadSpearheaded efforts to respond to and address customer dispute claims. Resolved PayPal chargebacks.Key Achievements:

Prepared fraud and shipping delay reports for weekly meetings with Vice President, Senior Directors, and e-Commerce Managers.

Monitored fraudulent activity on a daily basis and released orders for fulfillment.         Customer Experience LeadMaintained responsibility for customer relations and customer retention while providing world class customer service. Coordinated schedules for 7 employees. Researched and resolved customer escalations in a timely manner. Assisted with customer RMA/warranty processing. Executed backlog management activities. Served as the primary liaison between local consumer inquiries and headquarters for extended support needs. Managed the 24-hour SLA for all consumer inquiries. Guided consumers through online warranty fulfillment process.Key Achievements:

Delivered superior level of customer service to a diverse clientele. Served as a liaison with channel marketing to fulfill orders. Developed accurate and reliable business reports that aided in decision-making.

        HONEYWELL (2012 – 2014)Technical Support Specialist Participated in trade show management functions. Processed and shipped all repaired units and warranty replacements. Answered technical and non-technical calls on RAE products. Processed credit card payments and purchase orders. Key Achievements:

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Utilized Salesforce to track sales and customer data. Facilitated training and development for new vendors.

       

SELECT STAFFING (2010 – 2012)Purchasing Assistant – E&J Gallo Winery Performed data entry, reporting, and correspondence development. Utilized JD Edwards on a daily basis. Key Achievements:

Led efforts to identify and locate lost items, which reduced inventory shrinkage. Ensured the accuracy and integrity of all transactions.

S.U.D.S., INC. (2010) Human Resources Manager Provided support to various aspects of human resources functions. Fielded a high volume of inbound calls. Prepared and reviewed contracts. Executed data entry functions efficiently.Key Achievements:

Supported talent acquisition responsibilities by conducting interviews and making hiring recommendations.

Early Career:        De Anza College – Admissions and Records Coordinator (2009 – 2010)

EDUCATIONAL BACKGROUNDBachelor of Business Administration (Currently Pursuing)UNIVERSITY OF PHOENIX, San Jose, CA         

College-Level Studies in Business Administration (2011) DE ANZA COLLEGE, Cupertino, CA

TECHNICAL SKILLSMS Office (Word, Excel, PowerPoint, Outlook), Salesforce, Adobe Photoshop, JD Edwards, QuickBooks, MS Project, MS SharePoint