harrogate data centre brochure
TRANSCRIPT
HARROGATEDATA CENTRESECURITY, RESILIENCE, EFFICIENCY.
You might think “long-running” means it’s getting old, but a complete multi-million pound refresh in 2008/09 brought it up to date. What’s more, it has an unrivalled reliability record. In the many years the data centre has been open,we have not had a single service outage, not even during major maintenance.
This booklet gives an overview of the key technical aspects of the Harrogate facility, including power resilience, security, network and environmental policy. It will explain why the data centre is able to deliver a business-class, industrial-strength service – backed by a 99.95% guaranteed service level agreement.
If you’d like more details on any of our services, support or engineering, please get in touch.
Similarly, if you’d like to hear more about our other data centres, just let us know.
Our data centres are the backbone of our business –so we make sure they have the specification to deliverthe level of service we promise our customers. We have three data centres, located in Reading, London Docklands and Harrogate. Harrogate is our longest-running data centre, and it also serves as our company headquarters.
IN THE MANY YEARS THE DATA CENTRE HAS BEEN OPEN, IT HAS NOT HAD A SINGLE SERVICE OUTAGE – NOT EVEN DURING MAJOR MAINTENANCE.
THE HARROGATE DATA CENTRE
Our data centre has a Tier 4 electrical system, with two distinct electrical paths from substation to cabinet. So if one goes down, there’s a second, completely independent feed available straight away.
As well as the two feeds, there is a 2 MVA UPS backup. In the unlikely case of both power feeds failing simultaneously, battery power will keep the centre running until the generators come online.
Our three backup generators have a combined capacity of 3.75 MVA. This means each generator has enough capacity to run the data centre independently. Therefore, if one fails, there’s another to take its place. Our N+1 mains supply means we can offer true energy resilience, allowing us to give our clients a 99.95% supply commitment.
This extra capacity enables us to take part in the government’s Short Term Operating Reserve (STOR) programme. Our resilience and efficiency means that we can actually put power back into the National Grid, thereby contributing positively to the UK’s overall generation capacity.
We also have N+1 chilling systems to ensure the data centre is kept at a constant temperature. Our chilling facility uses a hybrid combination of chilled water and Denco CRAC units. Each system is independent from the other, and controlled through our building management systems.
Our entire data centre plant is under24 hour surveillance, with an expert,on-site team monitoring hundreds of metrics to make sure the facility isrunning as it should. So if something does go wrong, we can fix it immediately.
N+1 mains supply and N+1 chilling systems
POWER RESILIENCE
If your data is unavailable, your business cannot run.If we lose power, you lose everything. We know this, and that’s why power resilience is a major consideration for our data centres.
InTechnology has a next-generation enhanced MPLS network: true “best-of-breed” technology. Our high speed, high bandwidth network reaches 98% of the UK population, with fully-managed links into Tier 1 carriers. Customer sites can be connected to the core with ADSL, Ethernet or leased-line circuits.
THE NETWORK
Our data centres are at the heart of our network, so our customers can get access to the hosting facilities through our resilient, world-class LANnet MPLS network.
The network is fully optimised and self-healing: in the event of a fibre break, it automatically reroutes traffic.
Like our data centre, our network is a key part of our business. Therefore, we invest heavily in its management and maintenance, and monitor it 24 hours a day, seven days a week.
WE MONITOR IT 24 HOURS A DAY, 7 DAYS A WEEK.
SECURITY
We are ISO 27001 certified and PCI accredited, meaning the Harrogate data centre adheres to strict security measures. Physical access to and throughout the facilities is restricted by job role, with a formal authorisation process for anyone wishing to get further access. All employees also complete annual security training.
Furthermore, we have a security management process, with ongoing reviews and audits.
THE SITE HAS CONTROLLED ACCESS, WITH A FIVE LEVEL SECURITY PROTOCOL.
1. Physical vetting by building security. Access to InTechnology office areas is only possible with staff security passes, through a single access point.
2. There is a separate, dedicated data centre entry point. This is controlled with card and PIN readers.
3. Man traps are in place at the entrance to the data floor. These have physical person verification, to prevent tailgating.
4. Technical space is subdivided, with additional card readers in place in each section.
5. All cabinets are kept locked and secured.
Additionally, CCTV monitors all areas, with footage retained for months afterwards, in compliance with ISO 27001.
REDUCING ENVIRONMENTAL IMPACT
Renewable energy. We purchase all our electricity from renewable sources, to cut down our carbon emissions.
Recycling. All our old equipment is assessed to see if it can be reused. If not, then it is dismantled and used for spares. Only if it can’t be used in either of these ways do we send it for WEEE processing.
Efficiency. We make efficiency a central concern in any new service we develop. Where possible, we introduce server virtualisation and source more efficient equipment. We have also invested in cold aisle containment to cut energy use. This has resulted in a PUE of 1.8; below the average for a traditional data centre.
Short Term Operating Reserve (STOR). InTechnology is a partner in the government’s STOR programme. When there’s a peak in electrical demand, National Grid contacts STOR partners, and asks them to remove their demand from the Grid. By taking part, InTechnology helps reduce the need for new energy generation plants to be built, and cuts emissions by using onsite generators.
Investment in the future. InTechnology’s multi-million pound investment in infrastructure will ensure eco-friendly operations in the long-term.
We take our responsibility towards cutting our carbon emissions and environmental impact seriously. Here are just some of the ways we’re trying to be lean and green.
average for a traditional data centre.
Don’t take our word for it. Come and see for yourself. Contact us to visit our facilities.
CONTACT US
0800 983 2522 [email protected]
CALLEMAILWEB
InTechnology Head OfficeCentral HouseBeckwith KnowleHarrogateHG3 1UG
Tel: +44 (0)1423 850 000Fax: +44 (0)1423 850 [email protected]
InTechnology ReadingCommensus House3-5 Worton DriveReadingRG2 0TG
Tel: +44 (0)118 904 8000Fax: +44 (0)118 904 [email protected]
Certificate No. FS 578568 Certificate No. IS 578569