Has Your Patient Experience Lost

Its Way?

Meet Elena.

She’s headed to City Hospital for some tests.

This place is huge!

Where do I go?

Where do I park?

Which entrance do I use??

She drives in circles until she gets frustrated and parks in the first place she can find.

Let’s go in.

?Which door?

Which elevator?

Which way do I go?

Where’s the office?

CARDIOLOGY

PHARMACY

LAB

PEDIATRICS

Now I’m late.

AREA UNDERCONSTRUCTION

DETOUR

It doesn’t have tobe this way.

What if Elena had a personal hospital guide, right in her pocket?

What if Elena had a personal hospital guide, right in her pocket?

70% of all U.S. adults have smartphones

109 million tablets in use

Mobile app usage = 50% of all digital media time spent

70% of all U.S. adults have smartphones

109 million tablets in use

Mobile app usage = 50% of all digital media time spent

What if Elena had a personal hospital guide, right in her pocket?

70% of all U.S. adults have smartphones

1

109 million tablets in use2

Mobile app usage = 50% of all digital media time spent

3

1 Mobile Millennials: Over 85% of Generation Y Owns Smartphones, Nielsen.com, September 2014

2 Tablet Ownership is Growing Faster than Ownership of Any Other Connected Device, According to The NPD Group, The NPD Group, December 8. 2015

3 Andrew Lipsman, Major Mobile Milestones in May: Apps Now Drive Half of All Time Spent on Digital, ComScore.com, June 25, 2014

What if Elena had a personal hospital guide, right in her pocket?

Turn-by-turn directions guide patients and visitors from home or office…

…right to the closest parking lot for the appointment

…from the parking lot to the correct entrance

…through the hospital corridors to the appropriate office, clinic or waiting room

…to the pharmacy or lab, if needed

…and back to the parking lot and to their next destinations, smoothly and efficiently.

Branded hospital apps: • Help patients feel more calm, respected and welcome

• Demonstrate both care and efficiency

• Help reduce no-shows and keep schedules on time

• Reaches patients on the platform they prefer

Branded hospital apps: • Help patients feel more calm, respected and welcome

• Demonstrate both care and efficiency

• Help reduce no-shows and keep schedules on time

• Reaches patients on the platform they prefer

Branded hospital apps: • Help patients feel more calm, respected and welcome

• Demonstrate both care and efficiency

• Help reduce no-shows and keep schedules on time

• Reaches patients on the platform they prefer

Branded hospital apps: • Help patients feel more calm, respected and welcome

• Demonstrate both care and efficiency

• Help reduce no-shows and keep schedules on time

• Reach patients on the platform they prefer

And they can do so much more: • Appointment reminders*

• Prescription reminders*

• Productive waiting

• 24/7 access to hospital and health info

• Built-in patient feedback surveys

*Through integration with back-office systems

Phunware can help:

From strategy to fulfillment, Phunware creates category-defining mobile experiences for the

world’s leading brands. For a free consultation, visit phunware.com/healthcaredemo