Introduction

Discover how HCL helped a Finland-based minerals processing and flow control technology and services supplier for mining, aggregates and O&G industry, improve and consolidate its technology stack.

BusinessChallenges

The customer predominantly operates in the Europe market to secure its business contracts. However, it's operations are spread globally over 50 countries with 16000 employees

Di�cult to manage the existing single ORG salesforce implementation which includes multiple custom Force.com applications along with SFA, service management, Remedyforce, ServiceMax, FinancialForce etc.

Changes requested by multiple business units done by di�erent teams using di�erent applications resulting in deviation from salesforce best practices a�ecting the maintenance of overall ORG architecture

OurSolution

HCL augmented the existing implementation team to provide a unified team to carry out the changes to the existing Salesforce platform to meet the current and future needs of customer.

We implemented GDPR solution in the Valves org which is operating out of multiple geographies catering to European nationals, so as to ensure privacy & added security. We are also helping with the implementation of similar solution in the Minerals org.

Consultation• Assessed and implemented existing and new solutions to provide recommendations based on salesforce best practices in the sales / service areas

Application Development• Implemented application changes and enhancements based on business requirements and salesforce best practices. Assessed, recommended, and built new applications developments. Recommended and optimized existing implementations to improve overall architecture

• Carry out enhancements for existing communities implementation for distributors and dealers.

• Enhanced and improved existing sales & service management solution over Sales cloud and Service cloud

Integrations• Recommended, designed, and built new/change existing interface with Azure AD, SAP & other legacy systems

BusinessImpact

Improved overall implementation architecture

Agile delivery model with defined phase wise scope for each release

Reduced e�orts on app support and development

Reduced change requests with improved solutions

Better app usability and functionality decisions

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 1,43,000+ Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 44 countries. How can I help you?

Write to us at digitaltransformation@hcl.com

HCL is atDreamforce 2019Scale Digital With HCL: EnablingFuture Ready Agile Enterprises

19th – 22nd November, 2019San Francisco, California, US