health care - bkdansoff matrix moderate risky easy moderate new customers existing customers...

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Health CarePerformance Advisory Services – Strategic Planning

Your Strategy Fulfills Your Mission

July 26, 2018

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TO RECEIVE CPE CREDIT• Individuals

Participate in entire webinar

Answer polls when they are provided

• Groups Group leader is the person who registered & logged on to the webinar

Answer polls when they are provided

Complete group attendance form

Group leader sign bottom of form

Submit group attendance form to [email protected] within 24 hours of webinar

• If all eligibility requirements are met, each participant will be emailed their

CPE certificate within 15 business days of webinar

David RodarteDirectorCincinnati | 513.699.8482 [email protected]

John HarnedDirectorOklahoma City | 405.606.2580 [email protected]

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Annual Budgets

Functional Focus

Meet Budget Predict the Future Think Strategically Create the Future

Thorough Situational Analysis

Competitive Assessments

Evaluation of Alternatives

External Planning

Well-Defined Strategic Framework

Strategically Focused Leadership

KPIs Linked toShareholder Goals

Exec Incentive Linked KPIs

Culture Based on Performance

Stakeholder Value Creation

Multiyear Budgets

Gap Analysis

WHAT IS STRATEGIC PLANNING

BEST PRACTICE

WHAT IS STRATEGIC PLANNING

• A process that aligns organizations & creates a culture of empowerment

• Enables decision making/instills confidence

• Forces choices: go, hold, no go

• Communicates purpose & focus

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ACCOMPLISHMENTS OF STRATEGIC PLANNING

• Understand customer, outside forces & operational requirements to succeed

• Optimize use of resources

• Ensure initiatives are understood at all levels of organization

• Organization is structured to accomplish goals

BKD STRATEGIC PLANNING: PROCESS

Strategic Management

Strategic Analysis- Audit

- Stakeholder Objectives

Plan DevelopmentStrategic Plan

Pre-Plan Implementation

Internal Analysis- Organization Profile

- Strategic Survey- Employee Survey

- Key Customer Survey- Business Segmentation

External Analysis- Seven-Factor Analysis

- Competitor Analysis-Market Segment Analysis

Create Vision Framework

Prioritize SWOT & Key Issues- SWOT Analysis

Determine Strategic Choices

Define Critical Success Factors & Smart Goals

- Strategic Summary- Priorities

Develop Scorecards- Change the Business

- Run the Business

Document Action Plans- Action Plan

Communicate & Link to Organization

- Team One-Page- Meeting Calendar

Monthly Reviews- Strategic Process Checklist

Quarterly Assessments- Key Initiatives Updates

Annual Updates- CSF Initiative Review

Training & Development- Best Practices Scorecard

- Internal Strategic Management- Certification Checklist

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Where Are We Now?

Manage/ Communicate

Stakeholder Objectives

PlanAssess Implement

Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices

Critical Success Factors

Key Initiatives

Action Plans

Communicate

Monthly Reviews Quarterly Assessments

Annual Updates

BKD STRATEGIC PLANNING: ASSESS

Stakeholder Objective

Manage/ Communicate



Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices


Key Initiatives

Action Plans

Communicate

Monthly Reviews

Quarterly Assessments

Annual Updates


Mission: Purpose in being

Vision: View & belief of the future state

Values: Core beliefs & norms for the organization

BHAG: Big Huge Awesome Goal to strive for the future

Stakeholder Financial Goals

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Internal Analysis

Employee Survey: Organizational health

Key customer survey

Business segmentation

Services profitability

Pareto segments to ROI


Manage/ Communicate



Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices


Key Initiatives

Action Plans

Communicate

Monthly Reviews


Annual Updates

External Analysis

Market Segmentation Analysis

Porter’s Five Forces*

Seven-factor analysis • Markets, customers, products• Socio-demographic• Competition• Government, legislative• Economy• Factors of production• Technology


Manage/ Communicate



Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices


Key Initiatives

Action Plans

Communicate

Monthly Reviews


Annual Updates

*https://strategiccfo.com/intensity-of-rivalry-one-of-porters-five-forces/

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Group Thinking – Power of Many

Manage/ Communicate



Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices


Key Initiatives

Action Plans

Communicate


Annual Updates

Off site & off the gridTops down, bottoms upMultidisciplined team, influencers & communicatorsCharged with an important mission—the future

BKD STRATEGIC PLANNING: PLAN

Plan – Where Do We Want to Go?

COMMUNICATE:

Shareholder goals

Our purpose, our vision, our culture


Manage/ Communicate



Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices


Key Initiatives

Action Plans

Communicate


Annual Updates

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Plan – Where Do We Want to Go?


What about Wayne?

Manage/ Communicate



Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices


Key Initiatives

Action Plans

Communicate


Annual Updates

SWOT

STRENGTHS1. One2. Two3. Three4. Four 5. Five

OPPORTUNTIES1. One2. Two3. Three4. Four 5. Five

WEAKNESSES1. One2. Two3. Three4. Four 5. Five

THREATS1. One2. Two3. Three4. Four 5. Five

CAPITALIZE INVEST

IMPROVE IDENTIFY

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Plan – Who Are We?

Strengths Opportunities

Weaknesses Threats


Manage/ Communicate



Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices


Key Initiatives

Action Plans

Communicate


Annual Updates

ANSOFF MATRIX

Moderate Risky

Easy Moderate

New Customers

Existing Customers

Existing Services New Services

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Plan – How Do We Achieve Our Vision?

BKD STRATEGIC PLANNING:PLAN

OPPORTUNITIES

Critical to our success… The Critical Few

Offense & defense

Go, hold, no go

Pareto, Ansoff MatrixManage/

Communicate



Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices


Key Initiatives

Action Plans

Communicate


Annual Updates

Execute

Manage/ Communicate



Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices


Key Initiatives

Action Plans

Communicate


Annual Updates

BKD STRATEGIC PLANNING:EXECUTE

Actions created by team

Champions – to lead implementation

Accountability

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Measure



Internal Analysis

External Analysis

Vision Framework

SWOT & Key Issues

Strategic Choices


Key Initiatives

Action Plans

Communicate


Annual Updates

Manage/ Communicate

BKD STRATEGIC PLANNING:MEASURE

S.M.A.R.T. GoalsSpecificMeasurableAttainableResults Time Sensitive

Champion per SMART goal – team accountable

Disciplined monthly meeting

Support, identify obstacles

Change or modify

Key Initiatives (What are the big-picture initiatives to make the priority successful):

What needs to be done? Who will do it? And when? MeasurementSpecific actionable steps Specific time or result Specific actionable steps Specific time or result

Specific actionable steps Specific time or result


Specific actionable steps Specific time or result Specific actionable steps Specific time or result


BKD STRATEGIC PLANNING:EXECUTE

Priority Issue: Product Information Management

Date:

Champion: Revision:

Objectives and Outcome(s): (what does success look like)

SMART GoalsSpecific, Measurable, Attainable, Realistic, Time

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COMMUNICATION PROCESS

Monthly Scorecard

Key Initiative Reporting ChampionAction Step Description Apr-16 May-16 Jun-16

Job Shop GrowthEstablish goals 0% 100% 100%Grow existing SKUImprove communicationPlanning process

10% 15% 15%

Initiative 2Action stepsAction stepsMeasurement of success

Initiative 3Action stepsAction stepsMeasurement of success

EXECUTIVE SCORECARD: SUMMARY

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IN REVIEW

• Strategy starts with mission, vision & values

• Know where you are & where you want to go

• Involve your team = empowerment & performance

• Choose the critical few

• Communicate your plans

• Measure, inspect, clear obstacles

• Repeat the process annually

Questions?

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CONTINUING PROFESSIONAL EDUCATION (CPE) CREDIT

BKD, LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

The information contained in these slides is presented by professionals for your information only & is not to be considered as legal advice. Applying specific information to your situation requires careful consideration of facts & circumstances. Consult your BKD advisor or legal counsel before acting on any matters covered.

CPE CREDIT

• CPE credit may be awarded upon verification of participant attendance

• For questions, concerns or comments regarding CPE credit, please email the BKD Learning & Development Department at [email protected]

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Thank You!

health care - bkdansoff matrix moderate risky easy moderate new customers existing customers...

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