health communication chapter 10 september 7, 2011 sarah gehlert, phd the brown school washington...
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Clinical Encounter in Health Care A negotiation between two cultural constructions of reality that yields clinical reality Patient Reality + Provider Reality = Clinical Reality Cultural Beliefs Life ExperiencesTRANSCRIPT
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Health Communication
Chapter 10
September 7, 2011 Sarah Gehlert, PhDThe Brown School
Washington University in St. Louis
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Objectives of Session
1. Define the clinical encounter in medicine 2. Distinguish illness from disease 3. Understand what contributes to health beliefs 4. Distinguish immigrants from refugees 5. Understand social work roles on health care teams 6. Understand the role of medical interpreters 7. Understand medical terminology
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Clinical Encounter in Health Care
A negotiation between two cultural constructions of reality that yields clinical reality
Patient Reality + Provider Reality = Clinical Reality
Cultural BeliefsLife Experiences
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Negotiating Clinical Reality
Provider Reality
Medical specialty
Cultural background
Life experiences
Personal health experiences
Medical training
ClinicalReality
Patient Reality
Past experiences with disease Health literacy
Culturalbackground
Gender/age/race biases
Gender/age/race biases
Lifeexperiences
Education
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Potential Outcomes of Clinical Encounters
The interactions between patients and providers that occur during healthcare encounters shape:
The development of treatment plansAdherence to those plans
Health consequencesSocial consequences
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Clinical Reality
• Can be negotiated
• Outcomes (e.g., adherence to plans) rely on how these negotiations between patients and providers go
• The less similar realities are, the more challenging the negotiations will be
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Illness Versus Disease
Disease = malfunctioning or maladaption of biological and psychophysiological processes
Illness = personal, interpersonal, and cultural reactions to disease or discomfort
Source: Kleinman et al., 2006
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Disease Versus Illness
Disease Illness Objective Subjective Patterned by social, psychological, & cultural factors
Patients experience illness, while physicians treat disease
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Negotiations Between Providers and Patients
Challenged by:
• Time constraints on clinical encounters• Lack of training in how to interview• Limited appreciation of non-somatic aspects of
health
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Effect of Challenges
Beckman & Frankel study (1984) - in 69% of visits, physicians interrupted patients within 18 seconds of their beginning to talk and redirected interviews
Frankel (1991) patients rarely list their most troubling complaint first, but instead submerge it in a list of less troubling complaints (3rd complaint usually most troubling)
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Unequal Treatment
“ There are by now literally hundreds of competent studies and the overwhelming majority have found that, overall, African-Americans, Hispanic Americans, and Native Americans receive less care, and less intensive care, than comparable white patients.”
Source: Institute of Medicine, 2003
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The Role of Clinical Discretion in Racial and Ethnic Disparities
Patient External Factors History (Financial incentives, legal environment, etc.)
DIAGNOSIS TREATMENT
Exam& Tests
Stereotypes Prejudice Internal factors
Adapted from Unequal Treatment, 2003, Institute of Medicine
RaciallyDisparateClinical
Decisions
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Origins in Health Belief Differences
1. Cultural differences (geography, ancestry, etc.)2. Level of understanding of biology & health (health literacy, education)3. Religious & philosophical differences4. Bias & discrimination
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Eliciting Patients’ Health Beliefs
Kleinman suggests asking seven questions:
1. What do you think caused your problem?2. How severe do you think it is?3. Will its course be short or long?4. What difficulties is it causing you?5. What are you most concerned about?6. What treatment do you think is warranted?7. What benefits do you expect from the treatment?
Source: Kleinman, 1980
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New Immigrants and Refugees
As with immigrants in the early 20th century:
Wide range of health beliefs Many or most do not speak English The vast majority live in poverty
Acculturation not valued the same way by everyone
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Diversity City of St. Louis (population = 319,284). Source US Census 2010
Category Percent City of SL Percent MO
Foreign born persons, 2005-2009 6.3 3.5
Language other than English spoken at home, 2005-2009 8.8 5.7
White persons 42.2 81.0
Black persons 49.2 11.6
Hispanic/Latino persons 3.5 3.5
Asian persons 2.9 1.6
NH/OPIa & AA/ANb persons 0.3 0.6
Persons reporting 2 or more races 2.4 2.1
aNative Hawaiian/Other Pacific Islander; bNative American/Alaska Native
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Refugees Resettling in City of St. Louis
Country Number Country NumberBosnia 920 Iraq 194
Afghanistan 134 Bhutan 165
Congo 44 Myanmar 84
Somalia 26 Somalia 49
Vietnam 14 Cuba 41
Iraq 14 Ethiopia 34
Serbia 12 Burundi 12
Ethiopia 12
Iran 10
2000 2009
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Origin of Persons Obtaining Legal Resident Status in St. Louis, 2007
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
N = 3,816
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Immigrant Versus Refugee
Immigrant Refugee
Resettlement In new place or can return to own country
From refugee camp to a third country. Usually cannot return to own country
Legal status Proper documentation is required
Defined by United Nations
Reason for relocation Relocate for promise of better conditions
Forced due to fear of persecution or after disaster (i.e., no home)
Definition Move of own volition (because want to relocate)
Move out of fear or necessity (e.g., to flee persecution, or because homes have been destroyed in a natural disaster)
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Ways of Negotiating Clinical Reality
1. Determine the health belief system of patient and family
2. Communicate with a team of healthcare professionals to help bridge the gap between disease and illness
3. Develop a treatment plan that takes both into account
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Eliciting Patients’ Health Beliefs
Kleinman suggests asking seven questions:
1. What do you think caused your problem?2. How severe do you think it is?3. Will its course be short or long?4. What difficulties is it causing you?5. What are you most concerned about?6. What treatment do you think is warranted?7. What benefits do you expect from the treatment?
Source: Kleinman, 1980
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St. Louis Health Services Organizations
Source: Tranel, 2008
Mainstream Specific
Immigrant BJH*; Catholic Charities Family Services; Catholic Immigration Law Project; Christian Friends of New Americans; Community Alternatives; Family Health Centers; Grace Hill Neighborhood Centers; People’ s Health Centers; Legal Services of Eastern Missouri; Preferred Family Healthcare; Queen of Peace Center; Salvation Army; YMCA of Greater SL
African Mutual Assistance Association of MO; Amigos Group; Bi-Lingual International Assistance Services; Chinese Culture & Education Foundation; Interfaith Legal Services for Immigrants; Casa de Salud; La Linea de Ayuda; Language Access Metro Project; Lao Mutual Aid Association; Organization of Chinese Americans; Puerto Rican Society; SL Christian Chinese Community Service Center; Vietnamese Health Center
Refugee Catholic Charities Relief Services Bridging Refugee Youth & Children’s Services; Center for Survivors of Torture & War Trauma; International Crisis Aid; Oasis International
Inclusive Acción Social Communitaria; African Refugee & Immigrant Service; Immigrant & Refugee Woman’s Project; International Institute; Refugee & Immigrant Consortium of American
*Barnes Jewish Hospital
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Social Workers on Healthcare Teams
Work in a variety of settings (primary care, specialty care, inpatient, outpatient, advocacy organizations, federally qualified & other community health & free clinics, health departments, government, industry, hospice, etc.)
Work in clinical, management, and policy roles
Take on a variety of roles: advocate, broker, manager, enabler, mediator, educator, integrator/coordinator, analyst/evaluator
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Social Workers on Healthcare Teams
Less likely than other disciplines to haveroles identified as uniquely their own:
•Overlap with nursing, psychology, etc.•Overlap more likely when less technology (e.g., long-term care vs. ICU or ED)•Overlap less when working with individuals and families living in poverty
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Social Workers on Healthcare Teams
Empirical evidence that interprofessional collaborations with social workers are more effective than those without:
hospital admissions, readmissions, office visits, ED visits self-rated physical, mental, & social functioning
Source: Sommers et al., 2000)
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Monodisciplinarity
Only one discipline is involved in addressing a health problem
Not successful in capturing the multi-faceted and complex nature of illness & disease Ineffective in informing effective interventions
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Multidisciplinary Practice
Professionals from a variety of disciplines work together
Each approaches the issue through her own disciplinary lens, or on the other extreme, forgets her discipline and blends with the team
Fails to create new ways of knowing
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Interdisciplinarity
Goal is to transfer knowledge from one discipline to another
Allows professionals to inform one another’s work and compare their individual findings
Complex interactions between biological, behavioral, and social phenomena are difficult to capture
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Transdisciplinarity
Professionals work entirely outside their disciplines
Goal to understand the world in its complexity, rather than a part of it
Allows them to transcend and operate outside their own disciplines to inform one another’s work and capture complexity
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Monodisciplinarity Limits Our View
“It’s a snake”
“It’s a brick wall” “It’s a whip”
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Interdisciplinary Broadens it a Little
“It’s a snake on a brick wall!”
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Transdisciplinarity Allows a Full View
“Its an elephant!”
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Medical Terminology
Knowing medical terminology levels the playing field among disciplines
Deconstructing medical terms
1. Identify the suffix and determine its meaning2. Identify any prefix and determine its meaning3. Identify the first root and combining vowel and determine their
meanings4. Identify any additional combining forms and determine their meanings5. Read the word from its suffix to its prefix to its combining forms and
roots