health & safety report...
TRANSCRIPT
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HealtH & Safety RepoRt2011/12
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Contents Page
1. Introduction 3
2. Health and safety policy 4
3. Health and safety model 4
4. Performance against 2011/12 objectives 5-8
5. Assurance activities 8
6. Health and safety performance 9
7. Crossrail health and safety strategic and tactical objectives 2012/13 11
1. Introductionthe Crossrail programme has now entered the main delivery phase which will see major construction works taking place across London.
Safety is quite simply the number one priority for everyone at Crossrail and
we’re proud of our track record. The number of annual hours worked on
the project has increased from 1.8 million in 2009/10 to 9 million in 2011/12
and our employee numbers are ever increasing. Despite this scaling up of
construction activity, our accident frequency rate has remained low and for
2011/12, is in fact the same as it was in 2009/10. However complacency is
not an option.
Our ‘Target Zero – A State of Mind’ approach to health and safety has been
well received by our supply chain but we all recognise that there is more work
to do to ensure that the founding principles are achieved:
• Weallhavetherighttogohomeunharmed• Webelievethatallharmispreventable• WemustallworktogethertoachievethisI am pleased to be able to report that the health and safety management
system has been certificated by LRQA against the British Standard for
occupational health and safety (OHSAS 18001.) I have challenged the team to
build on this good progress so that Crossrail can be seen as an industry leader
in occupational health and safety practices.
We have successfully completed all of the health, safety and security
improvement objectives contained within the 2011/2012 plan. A commentary
on the key activities undertaken to deliver these objectives, and where
relevant the adjusted objectives, are contained within this report.
Corporate health and safety objectives for the year 2012/13 have been agreed
and are built into everything we do. These corporate objectives will be further
supported with strategic health and safety objectives.
Andrew Wolstenholme
Chief Executive
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2.Healthand safetypolicyIn 2012, Crossrail’s health and safety policy and its environment policy were revised to better reflect the new organisational structure. Transport for London’s health, safety and environment policy has been adopted or simply referenced where a Crossrail-specific approach has been deemed more appropriate.
Both policies are made available to all employees and contractors via the project intranet, Crossrail’s external website and on staff notice boards.
3.Healthand safetymodelA new health and safety model has been developed to better reflect the current stage of the project and the structure of the organisation. At the heart of what we do is supply chain capability. The new model reflects that our contractors are competent, aware of their responsibilities and have health and safety programmes in place that are appropriate for their activities.
With this in mind it is Crossrail’s role to:
• Provide alignment between Crossrail’s vision and the supply chain through the Target Zero programme
• Provide a framework standard for the contractors to work to (via the Crossrail ‘Contractors and Industry Partners Health, Safety and Environment Standard’ and contractual documentation such as ‘Works Information’
• Ensure provisions and arrangements are in place to ensure full compliance with the Construction (Design and Management) Regulations 2007
• Engender a culture of sharing intellectual health and safety property between all Crossrail stakeholders and contractors to raise the level of performance within the UK construction industry
Contractors’ own H&S programmes
Collaboration and sharing best practice
Client/project wide rules, legislative and contractual obligations
Crossrail’s primary objective
TARGET ZERO
Legislative foundation
‘DON’T WALK BY’ ‘ZERO HARM’
‘STEP UP’
‘IIF’
‘BEYOND ZERO’
Best practice implementationcontractual requirements
4.Performanceagainst 2011/2012objectivesIn the 2011/2012 plan, a number of improvement objectives were set. These objectives were largely achieved and a summary is provided below.
4.1. Objective 1 - improve contractor engagementTarget: Develop a contractor engagement plan to supplement the Target Zero delivery plan in consultation with principal contractor organisations.Results: This was achieved by introducing health and safety discussion points at:• The Crossrail industry group’s quarterly review
meeting, a forum for Crossrail contractors’ Managing Directors and Crossrail Directors
• The bi-monthly Project Manager/Project Directors forum
A principal contractor health and safety managers’ forum was also established where issues, trends and best practices were discussed in detail.
4.2. Objective 2 - review our approach to health and safety and refresh our proceduresTarget: Deliver a documented review setting out the new approach to health, safety and security management and any procedures that require refreshing for the newly structured organisation. Update management system procedures and brief individuals on documents that have changed.Results: Following a review of our approach, and the establishment of a new structure that empowers Crossrail’s contractors, the health and safety procedures were updated to reflect the changes.
4.3. Objective 3 - improve near miss reportingTarget: Implement a programme-wide hazard spotting and near miss process. Results:Near miss reporting has been successful using the RIVO Safeguard system, allowing investigation and action close outs to be monitored to a satisfactory level. Lessons learnt from significant near misses and trends have been shared with the supply chain via alerts, tool box talks and forums.
4.4. Objective 4 – Increase site workers’ hazard and risk awareness Target: Organise and conduct awareness campaigns for the ‘Golden Rules’.Results: A campaign and toolbox talks have been developed to remind Crossrail and contractor employees of the significance of the set of safety ‘Golden Rules’ and these have helped to raise awareness throughout the organisation. In addition, specific risks, for example, working at height and vehicle safety, have been highlighted using temporary stops to target specific safety issues, ad-hoc briefings and focus discussions at group meetings. Wherever possible, contractors have been encouraged to incorporate the ‘Golden Rules’ and other pertinent risks into their site level communications campaigns.
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4.5. Objective 5 – Hold best practice workshops with contractorsTarget: Three best practice workshops to be held with attendance from more than 50% of all main Crossrail contractors.Results: Best practice workshops on a number of topics including’ safety in tunnelling’, ‘health in tunnelling’, ‘machine guarding’ and ‘interface with blue light services’ have been held.The principal contractor health and safety managers’ forum includes workshop style discussions covering a wider range of best practices on a more regular and systematic basis. In addition a bi-weekly incident review conference call, chaired by construction managers, has been set up to review lessons learned.
Objective 6 - Improve awareness of the ‘health, safety and environment standard - contractors and industry partners’Target: Deliver two campaigns promoting standard requirements.Results: Crossrail’s standard requirements have been simplified in order to help communicate more effectively with contractors and industry partners. We have developed the ‘Gateway Scheme’ which measures the contractor community‘s implementation of our standards and other requirements. This scheme recognises contractors for achieving ‘Foundation’, ‘Commendation’ and ‘Inspiration’ status levels. The highest level is awarded for going beyond expectations and driving best practice into their works programme. Gateway has facilitated implementation of the standard requirements using a dynamic approach.
4.6. Objective 7 - Safety improvement plansTarget: Ensure that safety improvement plans are being used on all sites.Results: The contractors’ on-going implementation of industry best practice is
encouraged and measured though Crossrail’s Gateway Scheme as outlined in ‘Objective 6’.
4.7. Objective 8 - Increase the number of leadership toursTarget: More than 12 joint leadership tours with Crossrail Directors and contractor or industry partner Directors are carried out.Results: A programme of leadership tours was developed, and in total 136 tours were carried out this year, conducted jointly with senior representatives from contractors or industry partners.
4.8. Objective 9 – Ensure occupational health requirements are embedded throughout the organisation Target:• Every principal contractor to be audited for
occupational health compliance• Four occupational health campaigns
to be included within the Target Zero communications plan
• 100% drug and alcohol testing on site • Full implementation of ‘Constructing Better
Health’ standardsResults:Approximately 95% of contractors have been audited for occupational health compliance. Two campaigns ran covering skin cancer awareness and fatigue in addition to a ‘Health in Tunnelling’ workshop.
All contractors now implement pre-placement drug and alcohol testing. In addition, random and for-cause testing is conducted across the contractor community. 97% of our principal contractors have signed up to ‘Constructing Better Health’ and we are currently working on increasing the percentage of second and third tier contractors’ engagement in this programme.
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4.9. Objective 10 – Improve our external health and safety messageTarget:Include key health and safety messages in appropriate communications material. Results: Crossrail’s OnSite magazine, a key communications channel for reaching all site personnel, contains health and safety features in each edition. Crossrail’s health and safety priority is featured in publications and delivered to the media by spokespeople when appropriate.
4.10. Objective 11 – Engage the supply chain in Target ZeroTarget: Organise and run two briefing events.Results: Crossrail has supported the contractor community in holding events that incorporate the messages outlined in the Target Zero pillars of wisdom.Specific events have covered key Target Zero subject areas such as leadership, hazard spotting, vehicle safety awareness and working at height.
4.11. Objective 11 – Enable robust incident InvestigationTarget: More than 50% of Crossrail’s project managers to be trained in TOPSET investigation. Results: This objective has been achieved by carrying out the training as specified.
4.12. Objective 12 – Develop the level of incident preparedness and business continuity within CrossrailTarget:• Consider the overall threat
assessment and identify priority areas for action
• Establish a clear communication channel for threat activity with the Metropolitan Police
• Provide regular briefings to Crossrail management
• Clarify interpretation of Government threat levels in the context of Crossrail
Results: Monthly briefings now take place with Canary Wharf Group and the City of London Police, with weekly updates from the London Resilience Team.A police liaison officer has been seconded from the Metropolitian Police to strenghten communication.The Government set threat levels and these are monitored by Crossrail’s security team. Threat levels are evaluated and response levels for Crossrail are set in accordance with the programme security procedure, i.e. normal, heightened or exceptional.Two simulation exercises were undertaken in November 2011 and April 2012, to rehearse the procedures as described in the incident management manual. The exercise involved all stakeholders, the London Fire Brigade, the Metropolitan Police, London Underground and Thames Water. A number of learning
points and recommendations were progressed to enhance Crossrail plans and procedures.
5.AssuranceactivitiesThe following is an overview of the assurance programme for the 2011/12 financial year:
5.1. Compliance auditsTwelve compliance audits of Crossrail’s corporate departments were undertaken by the health and safety assurance team during the period 1 April 2011 to 31 March 2012. These audits covered: • CDM arrangements• Site start-up and
mobilisation• Facilities health and safety• PPE management • CDM document control• Leadership tours• Legal and other
requirements register
5.2. Contract auditsA total of 23 audits were conducted of Crossrail contractor departments, during the period 01 April 2011 to 31 March 2012. These audits covered: • Design • Occupational health • Type 1 mobilisation • Type 3 health and safety
management
5.3. Surveillance Twelve surveillance checks were conducted on Crossrail departments, during the period 1 April 2011 to 31 March 2012. Surveillance covered:
• Interface management (with London Underground)
• Safety and security of Crossrail Ltd properties• Business continuity• Risk management• Incident closure• Urban realm• CDM arrangements• Site welfare and First Aid arrangements• Incident reporting
6. HealthandsafetyperformanceThe below table provides a summary of the health and safety performance between 1 April 2009 and 31 March 2012.The number of hours worked has increased each year from 1-8 million to 9 million per year, as have the number of employees, but our accident frequency rate has not increased as a result. This year’s accident frequency rate per 100,000 hours worked is 0.11 which is equivalent to one major incident per 900,000 hours worked. The growing number of leadership tours and improvement in near miss reporting indicate a strenghtening health and safety culture that will continue to improve our overall performance.
DeScRIptIon 2009/10 2010/11 2011/12
Keydata:
Fatalities - Crossrail, Contractors and Industry Partners 0 0 0
Number of RIDDOR* ‘major’ injuries -Crossrail, Contractors and Industry Partners 2 1 4
Number of RIDDOR ‘lost time’ injuries (causing over 3 days absence from work) - Crossrail, Contractors and Industry Partners 0 3 6
Number of hours worked during the year (millions) - Crossrail, Contractors and Industry Partners 1.8 6.2 9
Injuryrates:
Crossrail injury frequency rate for all RIDDOR reportable injuries per 100,000 hours worked (including Industry Partners) 0.11 0.06 0.11
Otherinformation:
Reportable dangerous occurrences (as defined by RIDDOR) 0 0 1
Reported work related illness (as defined by RIDDOR) 0 0 0
Number of improvement notices served 0 0 0
Number of leadership tours completed 65 109 135
* RIDDOR - Reporting of Injuries, Diseases and Dangerous Occurrences Regulations
the 2011/12 accident frequency rate of 0.11 is equivalent to 1 RIDDoR reportable accident every 900,000 work hours (approximate)
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7.Crossrailhealthandsafetystrategicandtacticalobjectives2012/13Below is a list of strategic objectives with associated tactical objectives as developed at the time of publishing this report. These tactical objectives will be monitored, adapted and added to, to reflect the changing priorities of the organisation.
Objective 1 - Promote the Target Zero philosophy and ensure necessary action is taken to maintain its integrity• Ensure project staff and contractors
understand and are aware of Crossrail’s Target Zero aspirations
Objective 2 - Develop a leadership programme for Crossrail to effect positive behavioural change• Establish a mechanism for the measurement,
implementation and effectiveness of a contractors’ behavioural based safety (BBS) programme
• Develop Crossrail BBS awareness programme with targeted workshops for Crossrail staff
• Develop and implement a Crossrail leadership training course
Objective 3 - Achieve world class health and safety standards through innovation and continuous improvement • Develop and implement effective means to
disseminate lessons learnt and best practice via internal and external information portal(s)
• Develop and execute a schedule of internal reviews of Crossrail sites by project managers and construction managers
• Develop ‘Gateway’ to ensure it delivers, cycle on cycle, continuous improvement of contractor performance
• On a quarterly basis, identify areas of innovative improvement and disseminate conclusions
• Benchmark Crossrail against Olympic Delivery Authority achievements
Objective 4 - Develop and execute a stakeholder engagement plan• Develop Crossrail standard for confined space
works in tunnels and shafts• Develop and establish a stakeholder map • Communicate Crossrail expectations and
standards to stakeholder group(s)• Review stakeholder forum and contents• Restart ‘new look’ forums
Objective 5 - Establish and implement the mechanism for comparative reporting on health and safety performance metrics• Review and improve the validity of health and
safety metrics to be analysed and the method in which they are collected
• Review and improve the reporting of health and safety metrics via a dashboard and a contractor performance assurance process
Objective 6 - Improve the health and wellbeing of those involved in the Crossrail programme• Ensure contractors comply with occupational
health requirements embedded within the contractual documentation (‘Works Information’)
• Evaluate Crossrail’s implementation of workplace health standards and expectations at Crossrail
