health time spring 2016

HealthTime

Meet our people

SPRING 2016

Mackenzie Vaughan Hospital update

EVERYDAYHEROES

EMERGENCY DEPARTMENT

A publication of Mackenzie Health

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HEALTHTIME EdITorIAL CoNsuLTANTs

Melina Cormier, debora Kelly,

stefanie Kreibe, suset silva

METroLANd MEdIA

PubLIsHEr

dana robbins

rEgIoNAL gENErAL MANAgEr

shaun sauve

AssoCIATE PubLICATIoN MANAgEr

Lee Ann Waterman

CoNTrIbuTors

sheena Campbell, Jim Craigmyle, sue Kanhai,

Joann Macdonald, Christine Morrison

dIrECTor oF AdVErTIsINg

Maureen Christie

AdVErTIsINg MANAgEr

Mara sepe

dIrECTor oF CrEATIVE sErVICEs

Katherine Porcheron

grAPHIC dEsIgNEr

Karen Alexiou

HealthTime is published two times a year by Metroland Media,York region in partnership with Mackenzie Health. Copyright 2016. All rights reserved. No part of this publication may be reproduced without the written permission of the publisher

The material in this publication is intended for general information purposes only and, while every effort is made to ensure the accuracy of the material, it does not constitute advice or carry the specific endorsement of either Metroland Media or Mackenzie Health. readers are encouraged to consult their doctor to discuss health concerns.

MACKENZIE HEALTH 10 Trench st.

richmond Hill, oN L4C 4Z3

(905) 883-1212

Spring 2016

HealthTime

HealthTime • SPRING 2016 1

ON OUR COVERDr. Tom Sull (right) and nurses Barb Helpard and Gregory Lau transport a patient in Mackenzie Health’s emergency department. Photography by Jim Craigmyle

2 Our PeopleAl Itwar: A citizen’s point of view Branka Asari: Dedicated to families Dale Frederick: Bringing comfort to the table Dr. Kar Cheong Lee: Connected to community

6 Cover StoryEmergency Department: Everyday heroes

8 Patient StoryDane Salayka: Back on the ice

12 Future Watch Creating the hospital of the future with innovation

14 Patient StoryBev Morra: Grateful for compassionate, quality cancer care near home

16 Your HealthShould you go gluten-free?

Contents18 Your HealthTrack your fitness: Wearable tech can improve health

20 Meet Our TeamLearning from patient experience

22 New HospitalMackenzie Vaughan Hospital on track to start construction this year

24 What’s New

6

Al Itwar

A CITIZEN’S POINT OF VIEW

R ichmond Hill resident Al Itwar is Chair of Mackenzie Health’s Patient and Family Advisory Council (PFAC). Al is a lawyer,

husband and the father of two children born at Mackenzie Health. As a past patient of the hospital, he was eager to join the council at its outset just over a year ago.

“I appreciated the high level of service, great care and compassion the staff showed me and my family,” he says. “I wanted to make sure that contin-ued and improved.”

Al has a long history of civic duty. He was in the army reserves as a university student and planned to join the air force full time until acceptance to law school intervened. He was at one time both a police officer and a lawyer before giving up policing to practice law exclusively.

PFAC’s 13 members meet at least once a month and council members also participate in working groups to advise staff on specific projects. “Get-ting involved gives me the opportunity to share the patient’s point of view with staff,” Al says. “I look at it from a citizen’s point of view, speaking as an individual with no hospital background.”

The group provides the hospital with valuable insight into a wide range of topics, such as potential changes in visiting hours or patient education and awareness initiatives and the hiring of new staff. “We give them a perspective they may not have so they don’t have to speculate what a patient might think,” Al says. “It’s something every business should do.”

The council has representation from hospital staff and also consults with different departments as needed to provide feedback on how given projects may affect the patient experience. “We are pleased that the hospital is open to change,” Al says. “They constantly seek our opinions and input. They are open to our opinions and ideas.”

He is particularly excited about Mackenzie Health’s initiatives around proactive health education, such as teaching and sharing the signs of stroke so that people will recognize them and know when to get help. “We’ve seen how our opinions are being sought, received and included and we are pleased to be having a positive impact.”

—Joann Macdonald

OurPeople

2 SPRING 2016 • HealthTime

branka Asari

DEDICATED TO FAMILIES

For pediatric nurse Branka Asari, her job is more than treating the patients in her department; she also takes care of their families.

“Sometimes it is hard when you see a mom cry,” Branka says. “When I see something like that, I will place a hand on their shoulder.” A small physical ges-ture often serves to remind parents that their health-care team is there for them and understands.

And she would know. Born with a congenital heart defect, Branka, and her family, spent 5 ½ years travel-ling between hospital and home.

“It was hard for my mother,” she explains. “She would tell me how difficult it was spending nights not knowing if I was going to pull through.”

From her experience, Branka knew she wanted to spend her life helping the children and families impacted by a childhood illness. She recognizes the effects on the whole family unit, including siblings who may not always fully understand what is going on.

“I think that the most important thing we can do is to listen to them,” she says of the families she sees. “I try to think of how it would affect me, if someone were to tell me that about my child.

“So often, we know what tasks need to be performed, but step-ping back…and trying to see things through their eyes can be really powerful,” she adds.

That’s an attitude that Branka, who received a hospital Kudos award for her daily efforts to provide exceptional patient care, sees among her colleagues as well. “Everyone here works hard, everyone here gives of themselves each and every day.”

Since graduating as a nurse more than 26 years ago, Branka has always sought out op-portunities to help others, even as she worked to obtain her recertification after immigrating to Canada. Working at Mackenzie Health, her local hospital, has given Branka the opportunity to pursue a career she loves, while still being a hands-on mom to her five-year-old.

“I am constantly drawn back to frontline to provide nursing care,” she says. “I like the feeling of knowing that what I do every day makes a difference for that child, and their family.”

—Christine Morrison

OurPeople

3HealthTime • SPRING 2016

dale Frederick

BRINGING COMFORT TO THE TABLE

Chef Dale Frederick has worked at many of the GTA’s top establishments, including the CN Tower, the Granite Club, Mövenpick and

Michael Bonacini’s Jump Restaurant—but he says that his role in the kitchen at Mackenzie Health is easily the most rewarding of his esteemed culinary career.

Dale hails from Trinidad. Growing up, his mother was often out of town for work so he cooked for his younger brother every day. When he moved to Canada in 1996, he realized cooking wasn’t just a great skill

to have; it was also a trade that was very much in demand.

The Red Seal certified chef, who has worked at Mackenzie Health for more than five years, says he draws his inspiration from patients.

“Honestly, I’ve worked at a lot of restau-rants and hotels but here we have more of a connection and meaning,” he says. Patients aren’t feeling their best and are away from their homes; he empathizes with this and wants to help.

Every patient should have something they can order from the menu that feels familiar and brings comfort, he says, citing Mexican rice, dahl and aloo gobi as examples typically seen on a patient menu at Mackenzie Health.

In the past, the menu repeated weekly. Now, the greater variety means patients see different menu options

every day for three weeks—a change Dale is proud of. Hospital staff members ask for feedback on

meal rounds every day. “We’re always talking to patients and finding out what they would like as we

are delivering their daily meals,” he says. Patients often say they never expected the food to be so good. “When we go on the floors and someone says the lasagna was amazing, it’s such a good feeling. When patients see you and say thank you, it’s the best.”

Meeting patients’ needs just wouldn’t be possible without an amazing culinary team.

Working with the team is his favourite part of the job. His colleagues, he says, are talented, diverse and committed to working together. “Every other place I’ve worked at, we had a head chef and a sous chef. Here it’s one great team—from the hostesses to the chefs. We work as one and we get everything done.”

—sue Kanhai

OurPeople


dr. Kar Cheong Lee

CONNECTED TO COMMUNITY

Dr. Kar Cheong Lee’s roots in the community— and at his community hospital—run deep. A resident of Richmond Hill since he was 10

years old, Kar Cheong and his family have lived, worked and received care here for more than two decades. That connection has inspired Kar Cheong to take a leadership role at Mackenzie Health—as its new Chief of Medicine and as a member of the foundation’s board of directors.

“I have such strong ties to this community. I was raised here and over the years have received care at Mackenzie Health. This is where my wife and I plan to bring up our own children,” he says. “I think that’s key to why I applied for the role as chief, as a way to continue working to improve patient care and main-tain this deep community connection.”

A general internist, he returned to York Region and to a position at Mackenzie Health to be close to family and friends.

Always active in the organization, Kar Cheong’s role as past-president of the professional staff association provided him with the opportunity to serve on the Mackenzie Health Foundation Board. He has continued in this capacity though he is no longer required to do so.

“I decided to remain on the foundation board to help engage other physicians in supporting the foun-dation (whether with time or financially),” he says. “I hope when physicians see that their physician leaders are actively involved in foundation activities, it will help foster a culture of giving and demonstrate to potential community donors that the physicians at Mackenzie Health are supportive of the foundation.”

Kar Cheong became Chief of Medicine in Novem-ber 2015, when he took over from Dr. Victoria Chan, whom he credits with transforming Mackenzie Health’s medicine program and building the strong clinical foundation that is essential as the organization moves toward operating two full-service hospitals.

He is most inspired by the tremendous opportunity he sees to continue to improve care and the patient experience.

“In terms of leadership, this new role enables me to change and improve things to provide patient-focused care,” Kar Cheong says. “My colleagues and I have the opportunity to make a difference in someone’s life at a time when they are sick and in need of guidance. It’s a privilege.”

— sheena Campbell

OurPeople


Everydayheroes

Emergency Department:

F ive hours into his shift, Dr. David Rauchwerger, Chief of Emergency Medicine in the Nick and Roseanne Cortellucci Family

Emergency Department (ED) at Mackenzie Rich-mond Hill Hospital, has already seen more than 30 patients.

His patients have had conditions ranging from chest and stomach pain to lumps, bumps, bruises, nosebleeds and headaches. It has been a fairly routine day and any downtime has been brief—but the quick pace and constant challenges are what attracted the doctor to emergency medicine.

“We never know what illnesses or injuries will come in the door,” he says. “Each patient and fam-ily situation is different and we work hard to give everyone the best possible emergency care.

“My colleagues and I know we have an opportunity to make a real difference in the lives of others when they need help most. I consider that a real privilege.”

As part of the expert team of emergency care professionals, Dr. Rauchwerger is one of more than 200 staff and physicians who work in the ED. Today, he and the team will care for hundreds of people with various needs ranging from life and death situations to patients who require urgent care only available at the ED.

Visual cues are everywhere in the ED: colour-coded tags clipped to folders indicate which patients are waiting for lab results or to be assigned to a specific doctor, and electronic screens display a bed management system that tells the team, at quick glance, what is happening in the care of each patient.

To a patient or visitor, it may seem like organized chaos, but to the ED team, it is all part of the infrastructure and system of caring for more than 260 patients each day, and more than 95,000 patients annually, including over 17,300 patients who arrive by ambulance.

Taking chargeCharge nurse Claudia Suciu arrives for her 12-

hour shift to find 11 ambulances in the ambu-lance bay and a high volume of walk-in patients waiting to be triaged for care. She enters the de-partment with a smile on her face, greets the team — and quickly gets to work.

After being briefed by the departing charge nurse, Ms. Suciu directs nurses from areas across the department to help triage the new ambulance arrivals and incoming patients in the waiting room. Though soft-spoken, her leadership is evi-dent as she quickly pulls the team together to be-gin treating multiple patients, including a woman having trouble breathing, a middle-aged man with chest pain, and a teen with a broken leg.

“It’s a team effort caring for patients,” she says. “No one can do it all alone. We all work together.”

In her role, Ms. Suciu keeps a running tally of all patients in the ED: Who needs immediate care? How many are waiting to be seen by the triage nurses? Who is waiting for or receiving treatment or diagnostic testing? When can an admitted patient expect a bed upstairs?

Her challenge—the team’s daily challenge—she explains, is to maintain the flow of patients, while ensuring every one receives exceptional care.

“It’s very important for us that patients and families are pleased with the quality of care they receive,” Ms. Suciu adds.

To help manage the constant demand for in-patient services, the hospital holds daily or more frequent “bed meetings” providing an opportu-nity for team members from across the hospital to come together. Decisions are made on who can be admitted for care, who safely can be dis-charged home and how the team can support

this transition to make room for the next patients waiting in the ED for a bed.

In 2015, Mackenzie Health opened an Urgent Care Centre (UCC) to provide medical attention for patients with non-life-threatening illnesses or injuries that do not require emergency care, hos-pitalization or immediate surgery such as x-rays, casts and stitches. Open 365 days a year, the UCC is located at 9401 Jane St., Vaughan and is open Monday to Friday 4 p.m. to 10 p.m. and week-ends and all holidays from 10 a.m. to 4 p.m.

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SPRING 2016 • HealthTime6

CoverStory

Dr. David Rauchwerger, Chief of Emergency Medicine (third from left), and Emergency Department manager Andreea Anton (third from right) lead a team of dedicated health-care professionals, including (from left) orthopedic technologist Alex Carlos and nurses Heather Rehman, Trevor Campbell and Adriana Neaga.

Needs based care“The ED,” explains Ms. Suciu, “is divided into

‘zones’, to care for patients depending on the severity of their illness or injury. Team members are assigned to a specific zone each shift, but are trained and ready to jump in wherever they are most required.”

Patients are assessed by a triage nurse upon ar-rival and based on symptoms are assigned care in one of these designated areas. Patients requiring immediate attention for conditions that threaten

their life or a limb are seen immediately; those with conditions that have the potential to become critical are also flagged for urgent care. All other patients are prioritized and cared for as quickly as possible.

“Patients with life-threatening conditions such as a heart attack or stroke need to be cared for first,” says Ms. Suciu. “No one likes to wait, but patients and families usually understand why they’re wait-ing once they realize the urgency and life-threaten-ing conditions others are experiencing.” »


In the blue zone, an area dedicated to patients needing acute care, nurse Ruth Appiah-Boateng has had a busy morning. Her first patient was a woman with a rapid heart rate—ranging between 120 and 160 beats per minute, which is fast com-pared to a normal heart rate of 60 to 100.

Following pain medication, the patient received a cardioversion, a procedure that successfully returns her heart rate to normal and she was safely discharged with a follow-up appointment at one of the hospital’s cardiac clinics. Her visit was com-plete in less than six hours. Conditions needing this level of care followed by discharge home are quite common, thanks to the expert care of the team.

An urgent call comes in from the emergency services dispatcher. An ambulance is en route with a woman showing signs of a stroke. As the Dis-trict Stroke Centre, Mackenzie Health is the only hospital in York Region that provides a clot bust-ing drug called tPA (tissue plasminogen activator), a medication that can reverse the damaging effects of stroke, if administered within 4-1/2 hours of the first signs of a stroke occurring.

Paramedics bring patients experiencing stroke symptoms from across York Region for assessment and expert stroke care. The team in the blue zone, including Ms. Appiah-Boateng reacts quickly. A neurologist is called to the ED and a bed prepared for initial examination. A CT scan will determine if she has had a stroke and requires tPA.

Luckily, this time, the CT scan reveals the patient has experienced a TiA or mini stroke, and requires a follow-up in the Stroke Prevention Clinic to review medication and lifestyle factors that could help prevent a full stroke in the future.

A few hours later, as they prepare to leave the

ED, her grateful family thanks the team for their quick and professional response. With a family history of stroke, this warning has reminded them to be more aware of potential signs of stroke and things they might do to avoid a stroke.

“We’re more aware now,’ her son says. “This was a wakeup call for all of us.”

With referral to the clinic in hand they leave, thank-ful that follow-up care is available close to home.

All day, the flow of incoming patients continues. The team works as quickly as possible to assess incoming patients. Two car accident victims have arrived on stretchers, followed by an elderly woman. A paramedic details the woman’s symptoms to Ms. Suciu who determines what immediate care is necessary, while the other gets her husband a chair so he can stay close to her.

Over in the green zone, an area for ambulatory patients with less serious illnesses or injuries that require assessment and investigation, manager Andreea Anton gathers nurses for a quick “huddle” to talk about an upcoming process change and to gather feedback from the team. Following a quick discussion, the team is back to their patients.

In all areas of the ED, explains Ms. Anton, nurses use medical directives to order standard tests like blood work, urine test, ECG, x-rays to help streamline the care process. With test results in hand the team has a better picture of what a patient needs before he or she sees the doctor.

“Patients want to spend as little time as neces-sary in the ED,” she says, “We start processes to keep patients moving and to get them on their way as soon as is safely possible.”

When recommended by the ED physicians, staff book follow-up appointments with a variety of hospital outpatient clinics: medical urgent care for patients with mild COPD or deep-vein throm-bosis, for example, pediatric urgent care, stroke prevention, chest pain, fracture and the plastic surgery clinic are some of the more common referrals. When patients leave, Ms. Anton explains, they know what their next steps are—whether that’s recovery at home, a next-day appointment at one of the clinics or follow-up with their family physician or other community care provider.

Supporting the team as flow navigator in the green zone, is nurse Samira Abessi. In this role she streamlines care by acting as one contact and voice between all the nurses and physi-cians and other team members in this area. It’s a busy day for the green zone, so Ms. Abessi, who has the energy to match the fast-paced environment, is also helping with direct patient care where she can.

“Good communication and strong team work are very important to us here,” she says.

Meanwhile, an elderly man has arrived by ambulance after biting a staff member at the long-term care facility where he lives. It’s his second visit to the ED in six months and it is impor-tant to understand what is happening with his medical condition that is leading to this type of behaviour.

Jerry Anim-Ansah, one of two geriatric emer-gency management (GEM) nurses in the ED specializing in caring for older adults cares for him this visit. He first met this patient several months

Emergency Department manager Andreea Anton (right) meets with staff, including nurse Samira Abessi and GEM (geriatric emergency management) nurse Jerry Anim-Ansah.

‘Two years ago, Mackenzie Health made a commitment to create an exceptional care experience for emergency patients. With this goal as our foundation, we have focused on raising the bar on the quality and timeliness of care for patients and are pleased that they have noticed a difference.’

—Altaf Stationwala, Mackenzie Health President and CEO


ago, when his wife brought him to the hospital because she was no longer able to cope with his worsening dementia and associated aggressive behaviour.

During the previous visit, Mr. Anim-Ansah worked with community partners to success-fully locate the patient a bed in long-term care. Today, he shows compassion and patience as he thoroughly reviews the man’s medical history and again accesses hospital and community resources.

“I have a real passion for helping,” says Mr. Anim-Ansah, noting the aging population will mean growing demand for this type of care. “I like being involved in finding the best solution for each patient.”

Pleased to learn Mr. Anim-Ansah is in the ED today, the patient’s wife updates him on her husband’s condition since he was last in the ED and recent changes in his behaviour.

“He was very helpful when we first came and reassured me that we were in good hands,” she say. “He took the time to get to know us and understand my husband’s medical circumstances, as well as my needs,” she added.

“Seniors often need additional support for com-plex or worsening conditions,” says Ms. Suciu. “We are very fortunate to have experts in geriatric care ready to help and make recommendations for community services.”

Over in the red zone, a fast-track area, the healthcare team treats straightforward inju-ries such as cuts, sprains, strains and fractures. Open daily from noon to midnight, this is where Dr. Rauchwerger and orthopedic technologist Alex Carlos are providing a “reduction” for a teen who has dislocated a finger playing basketball.

Alex holds his hand still while the doctor treats the affected finger. The teen winces through the process, but declares it feels a lot better once it’s done. A second x-ray confirms all is well.

Mr. Carlos moves on to a middle-aged man who caught his thumb in the garage door the day before. The patient had hoped the pain and swell-ing would subside, but the thumb is now blue and throbbing. An x-ray shows a small fracture. The doctor drains some blood to relieve the pressure and then splints the thumb.

“I was surprised to learn it was broken,” the patient comments. “Now that I know, I’m glad I came and had it taken care of. They were fast and reassuring, making me feel like it was worth checking,” he added.

Recently honoured with a ‘Kudos Award,’ for his consistently friendly and professional patient care, Mr. Carlos was nominated for the award by colleagues, in recognition of his exceptional care and service.

Mr. Carlos’ nomination included a letter of thanks from a grateful mother who appreciated the care her son received in the ED following an injury.

“He was so engaged and understood our con-cerns. I cannot thank him enough for his role in my son’s care,” the letter reads. “Mackenzie Health served us well…. The medical professionals were competent, compassionate and caring.

At the end of his shift, Dr. Rauchwerger reflects on his day, “we all work together and are focused on providing the best possible care for patients. In the ED, we have made significant changes in recent years to improve the experience for patients and are pleased by the positive response we have received. We know we are making a real difference when patients and families take the time to thank us for providing exemplary care.”

The changes that have been made to Mackenzie Health are impressive and we look forward to seeing even more positive changes.”

Hats off to all of you. Don’t change a thing; you have mastered true customer service in a hospital environment. Wow!”

My family and I noticed a huge change since our last visit to your Emergency Department. As soon as you walk in, you are greeted properly, staff address you in a nice calm manner and make sure that they look after you and check you until you go to the next step. We were also very pleased with the flow of registration and the volunteers and the staff were really helpful.”

I love to see the hospital has changed so much. The staff are not only professional, friendly and caring, but you can tell they are there to help.”

It is great to know that our Emergency Department provides such wonderful and good care to all patients. It means a lot to know you are reliable, caring and compassionate when my family and I need it. Thanks again, everyone!”

Everyone in the Emergency Department, from the volunteer greeter to the triage nurse, registration personnel, technicians, and medical staff treated us in a professional and caring manner. The doctor was terrific—approachable, personable and very thorough. He went well beyond what we had experienced in the past with Emergency Department doctors. Rather than simply relying on test results that indicated no immediate issues and sending us home, he listened, asked probing questions and arranged for follow-up treatment based on information not immediately obvious in the tests. And, he had a sense of humour. The total visit took only three hours—a very welcome surprise.”

I would like to express my greatest thanks and appreciation to the doctors who cared for me for their unmatched level of professionalism, care, attention, devotion and, above all, the friendliness displayed during my six hour stay in the Emergency Department. I was suffering from atrial fibrillation with a heartbeat rate of 130 or more and needed an immediate electric shock to my heart, which was perfectly done with utmost care, precision and a smile. My sincere thanks also go to the entire Emergency Department staff for their determination to have things done so quickly and efficiently.”

What our patients and familes say:

Charge nurse Claudia Suciu Nurse Ruth Appiah-Boateng

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Lea Ray was in Windsor when she got the call. Her 14-year-old son, Dane Salayka, had broken his collarbone during a hockey game

at a Richmond Hill arena on Sunday night of the Thanksgiving weekend.

“As a parent, there is nothing more stressful than when you feel you can’t help your kid,” Ms. Ray says. “I immediately got in the car and headed back to Richmond Hill.”

Given the severity of the break—the bone was almost poking through the skin—the team at Mackenzie Health’s emergency department (ED) referred Dane to a Toronto academic hospital for surgery to realign the bones. A trip downtown determined that he was not a candidate for surgery and the family was sent home.

“My son was in significant pain and was in a con-torted position,” Ms. Ray says. “I couldn’t under-stand how the bone was expected to heal when he was all contorted and there was a two-centimetre gap between the bones.”

With Dane still in his hockey equipment, they returned to Mackenzie Health ED at 4 a.m. Ms. Ray says her conversation with Dr. Paul Gibbons, whom she describes as compassionate, left her feeling bet-ter after an exhausting and stressful night.

Dr. Gibbons advised them to return to the ED during the day when the orthopedic specialists would be there.

On returning the next day, Ms. Ray recalls watch-ing orthopedic technician Alex Carlos at work. She saw him repeatedly check Dane’s x-ray and consult

with colleagues. “I could tell that he cared.”Dr. Arash Gharajeh froze Dane’s shoulder area,

which enabled Mr. Carlos to manually align the shoulder and secure it using a figure-of-eight splint that wraps the shoulders to hold them back, keep-ing the collarbone straight.

Mr. Carlos explained the older technique is not commonly used at all hospitals, Ms. Ray says. “He was so reassuring and kept telling Dane, ‘I’ll look after you.’”

Today, when Dane steps on to the ice, you wouldn’t know that just a few months ago he suffered what could have been a season-ending injury. The soft-spoken forward for the Richmond Hill Stars Bantam AE says he felt pretty good get-ting back on the ice.

by Christine Morrison

Back on the ice after injury

PatientStory

Dane Salayka is back on the ice for the Richmond Hill Stars Bantam AE team following treatment in the Emergency Department.


“I started slow with a couple of practices and played my first game [in early January],” Dane says. “I was a bit nervous for the contact, but it turned out all right.”

“The coach said he played pretty well for just returning,” Ms. Ray says proudly. As it turns out, at his third game back, Dane was named “player of the game,” after scoring two goals and making an assist.

“While it is just one small incident, the incident was important to us. I would like to thank Mack-enzie Health for its commitment to patient care. The team at Mackenzie Health really made me feel heard,” Ms. Ray says. “I am so pleased that we were able to go to our local hospital and they took care of him.”

Jim Craigm

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Mackenzie Health knows that it takes a dedicated healthcare team, supported by an innovative practice setting, to create a positive healing environment and provide exceptional patient care.

With the goal to continually improve patient care, a 34-bed medical unit on the 4th floor of C-Wing at Mackenzie Richmond Hill Hospital, has been transformed into a living, breathing laboratory for healthcare innovation called the Innovation Unit. Here, new ideas and devices are tested and evaluated by the team to assess their benefit to patient care.

Smart beds communicate safety alerts to staff and help prevent adverse events such as falls. Other features include a built-in scale, to allow for more accurate and timely weighing of patients.

In the Innovation Unit Smart stations are installed in every room, to provide patient infor-mation to caregivers where and when they need it. They allow caregivers to respond faster to patients’ needs, and improve patient outcomes.

Smart ID badges identify the location of various staff members on the unit, alert them of any patient calls, enable staff communication and record the response time and direct patient care time.Clean hands are very important in

preventing transmission of illness. A hand hygiene support solution assists team members to practice hand hygiene at key points in time to avoid spreading germs to patients.Mobile phones enable nurses and physicians to

send notifications and communicate securely with one another to expedite patient care. Inquiries about medications, meetings or discharge plans are able to be quickly answered without the need to locate one another.

Special notification lights outside each patient room alert staff from across the unit to safety concerns such as risk of fall or when immediate assistance is needed.

Powered by the organizations’ information, com-munication, and automation technology (ICAT) department, the new on-site state-of-the-art Data Centre provides Mackenzie Health with the IT infrastructure to quickly adopt new and emerging healthcare innovations and technologies as they become available.

Smart Infusion Pumps are used across the hospital. ‘Smart’ patient-controlled infusion pumps deliver medications, fluids, and nutrients to patients at precisely controlled rates. When used properly, these features help prevent I.V. medication errors and reduce patient harm.

Coming SoonMyChartTM – This online health record management system established in partnership with Sunnybrook Health Sciences Centre, will allow our patients to access and share hospital health information with family members and other health care providers.

Wayfinding app – Will help patients and families navigate to and around the hospital through an app they can download on their phone.

Creating the hospital of the future with innovationFutureWatch

Mackenzie Health knows that it takes a dedicated healthcare team, supported by an innovative practice setting, to create a positive healing environment and provide exceptional patient care.

With the goal to continually improve patient care, a 34-bed medical unit on the 4th floor of C-Wing at Mackenzie Richmond Hill Hospital, has been transformed into a living, breathing laboratory for healthcare innovation called the Innovation Unit. Here, new ideas and devices are tested and evaluated by the team to assess their benefit to patient care.

Smart beds communicate safety alerts to staff and help prevent adverse events such as falls. Other features include a built-in scale, to allow for more accurate and timely weighing of patients.

In the Innovation Unit Smart stations are installed in every room, to provide patient infor-mation to caregivers where and when they need it. They allow caregivers to respond faster to patients’ needs, and improve patient outcomes.

Smart ID badges identify the location of various staff members on the unit, alert them of any patient calls, enable staff communication and record the response time and direct patient care time.Clean hands are very important in

preventing transmission of illness. A hand hygiene support solution assists team members to practice hand hygiene at key points in time to avoid spreading germs to patients.Mobile phones enable nurses and physicians to

send notifications and communicate securely with one another to expedite patient care. Inquiries about medications, meetings or discharge plans are able to be quickly answered without the need to locate one another.

Special notification lights outside each patient room alert staff from across the unit to safety concerns such as risk of fall or when immediate assistance is needed.

Powered by the organizations’ information, com-munication, and automation technology (ICAT) department, the new on-site state-of-the-art Data Centre provides Mackenzie Health with the IT infrastructure to quickly adopt new and emerging healthcare innovations and technologies as they become available.

Smart Infusion Pumps are used across the hospital. ‘Smart’ patient-controlled infusion pumps deliver medications, fluids, and nutrients to patients at precisely controlled rates. When used properly, these features help prevent I.V. medication errors and reduce patient harm.

Coming SoonMyChartTM – This online health record management system established in partnership with Sunnybrook Health Sciences Centre, will allow our patients to access and share hospital health information with family members and other health care providers.

Wayfinding app – Will help patients and families navigate to and around the hospital through an app they can download on their phone.

Creating the hospital of the future with innovation


Bev Morra exudes a warmth and positivity that belies the difficulties she has faced on her life’s journey.

In 2000, when Mrs. Morra was 50, her doctor found a lump in her left breast. She was diagnosed with breast cancer.

“It was a shock, but I was also quite realistic because my mom died from breast cancer,” she says.

Her mother had died two years after being diag-nosed at 50.

With many emotions to process, Mrs. Morra was grateful that the lump was caught early and that the

team at Mackenzie Health took quick action. “From the time my doctor found a lump, it was like clock-work,” she says. “That was the really comforting thing. It wasn’t like they told me I had this and didn’t hear from anybody.”

The lump was discovered mid-September and surgery was scheduled for Oct. 30, with a battery of tests taking place over the six weeks in between.

As an ambassador for the Mackenzie Health Foundation Caring Starts Here cancer care appeal, a $2.5-million campaign to invest in diagnostic tools, patient support programs for patients and families

dealing with cancer and more at Mackenzie Health, Mrs. Morra has nothing but kind words to say about the hospital team.

“All the people at the hospital were so compassion-ate,” she says. “I never left anxious. I left feeling all my questions were answered.”

An Oak Ridges resident for 27 years, Mrs. Morra says that having her lumpectomy and chemotherapy treatments close to home at Mackenzie Health, which is about a 10-minute trip from her home, was comfort-ing during a stressful and difficult time.

“I tell people, ‘You don’t know how lucky you are,

Bev Morra grateful for compassionate, quality cancer care near homeby Joann MacDonald

Help on the journey


PatientStory

Thanks to treatment at Mackenzie Health, Bev Morra is back to enjoying motorcycle rides with family and friends.

with the facility and services available right here in our backyard.’”

After being cancer-free for seven years, in 2007, Mrs. Morra found a lump in her right breast and was once again diagnosed with breast cancer. Returning to Mackenzie Health for care, she underwent a double mastectomy, chemotherapy, oral therapy, a hyster-ectomy and surgery to remove a benign tumour in her stomach. Genetic testing revealed she carried the breast cancer gene.

As difficult as chemotherapy treatment is to un-dergo, Mrs. Morra recalls the supportive network of staff, care providers, volunteers and other patients at Mackenzie Health.

“I have to compliment all of the volunteers, they were so concerned,” Mrs. Morra says. “You got to chit-chat with other patients too – I made quite a few friends actually. And the chemo team was just wonderful.”

In 2010, Mrs. Morra’s husband, John, who had been by her side throughout her ordeal, was diagnosed with bladder cancer. He later underwent surgery to remove his bladder, receiving all his treatments at Mackenzie Health.

“We have been very pleased about the quality of care. I have so much confidence in the doctors here,” Mrs. Morra, the mother of three grown sons, says.

After receiving radiation treatment at Sunnybrook Health Sciences Centre in Toronto, she is appreciative she was able to receive the majority of cancer care in

her own community. “We just can’t have enough words of praise for our

hospital. The patient care has been excellent. And that’s what I want people to know. It’s right here and it’s avail-able to our community.”

Grateful for the exceptional care provided at her community hospital, Mrs. Morra is committed to giv-ing back by acting as a Mackenzie Health Foundation volunteer ambassador to help raise funds and aware-ness for Mackenzie Health’s cancer care services.

Every day, 25 people in York Region are told they have cancer. An estimated 200,000 people in the re-gion will, at some point in their lives, rely on Macken-zie Health’s cancer care services.

The physicians and clinical staff provide compre-hensive, highly specialized care to cancer patients in active treatment, remission and the advanced stages of their disease.

Mackenzie Health is one of six central regional hos-pitals in Cancer Care Ontario’s Central Regional Can-cer Program working together to meet the cancer care needs of the region by providing world-class cancer treatment close to home.

Mackenzie Health provides treatment annually to more than 3,000 patients with a variety of cancer types, including breast, prostate, stomach and colorectal.

In addition to cancer screening programs, services at Mackenzie Health range from diagnosis and treatment – including surgery and chemotherapy – to recovery

and, when necessary, palliative care.Today, Bev and John Morra are healthy, vibrant

and active, especially enjoying motorcycle trips with friends.

“Every morning we look up and see the sky, the snow and the rain and we are grateful,” Mrs. Morra says.

For more information or to make a gift to the Caring Starts Here appeal, please call (905) 883-1212, ext. 7809 or visit mackenziehealth.ca/CaringStartsHere/

‘Patient care has been excellent. And that’s what I want people to know. It’s right here and it’s available in our com-munity.’

—Bev Morra


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Should you go gluten-free?

In every grocery store these days, you’ll find more gluten-free options on the shelves than ever before. Thanks to this growing consumer

trend, even products that never contained gluten in the first place—such as vegetable chips and hummus—are jumping on the “now gluten-free” bandwagon.

So what does that mean for you, as you aim to eat well and serve healthy meals to your family? Should you ditch the gluten?

Not necessarily, says Tasha Cortese, a registered dietitian who has worked at Mackenzie Health for nine years.

“A gluten-free diet is specifically prescribed to people with celiac disease,” Ms. Cortese explains. “For anyone not diagnosed with this autoimmune disease, there is no scientific evidence that elimi-nating gluten is healthy.”

Gluten is a protein found in wheat, rye, barley and their derivatives. It acts as an elastic that keeps the shape of bakery items such as bread and is widely used in processed and packaged foods. For people who suffer from celiac disease, gluten damages their small intestines and stops absorption of nutrients. Common symptoms are chronic diarrhea, anemia, bloating and gas, even persistent skin rashes. Untreated, celiac disease can get worse over time and lead to other issues such as osteoporosis and infertility. There is no cure for the disease and the only treatment is to stop eating gluten.

While the terms gluten-sensitive and gluten-intolerant have become popular, and many people believe they feel better when they stop eating products with gluten, Ms. Cortese cautions against self-diagnosis and treatment.

She says anyone experiencing symptoms and who is concerned about how gluten may be affecting them, should make an appointment with their primary care provider. And she emphasizes this should be done before removing gluten from their diet.

“For someone who has celiac disease in particu-lar, it is important that you maintain your regular diet until you are diagnosed by a clinician. If you eliminate the gluten before having your blood

tested, the test result can be falsely negative,” she explains.

Diagnosis includes a blood test for antibodies that point to an issue with gluten, and for many a definitive diagnosis of celiac disease involves a biopsy of the small intestine.

With consumer trends around gluten sensitivity and an increase in the number of people diag-nosed with celiac disease each year (Health Canada estimates as many as 300,000 Canadians could have this chronic illness, with many more remaining undiagnosed), the need for credible information is more important than ever. Nutritional counselling and support is available through registered dietitians—either those in private practice or through many family health teams. No referral is needed and many insurance compa-nies will even cover the cost.

If you’re looking for infor-mation online, the Canadian Celiac Association (celiac.ca) offers reliable facts and helpful resources.

If you simply want to eat right but are wondering if gluten-free is a healthy option, Ms. Cortese’s advice is to stick to the basics.

“The best thing the average person can do is to continue to maintain a healthy diet that is full of fruits and vegetables, lean protein, lower fat dairy items and even multi and whole grain products.”

by Sheena Campbell


YourHealth

As a community-based media group reaching more than 300,000households, we take seriously our responsibility to support communityinitiatives that helpmake York Region a great place to live, work andplay.We support a wide variety of causes including health care and research,social services, education, arts and culture, community festivals, theenvironment, youth initiatives, volunteerism and much more.

Track your fitnessWearable tech can help improve health

by Sue Kanhai

Every year the American College of Sports Medicine

releases an annual fitness trend forecast.

It predicts wearable technology will be No. 1 in 2016.

Fitness trackers can help you improve your health,

be more active or get more sleep. You can track

steps taken, calories burned, resting heart rate and heart rate during exercise, time spent active and asleep, even your posture. Soon they will identify body composition and aerobic capacity.

There’s a wide range of wearable devices to choose from, which you can sport as a clip-on, wristband/bracelet

or watch. There are also a number of helpful

apps.You can even incorporate

philanthropy into your fitness. Charity Miles is a free mobile

app where every mile of exercise earns money for the charity of your

choice. Ten cents are donated for every mile biked and 25 cents for every mile walked or ran.

“Sitting is the new smoking,” warns Ann Briggs, a Saint Elizabeth physiotherapist and co-ordinator of the chronic disease cardiovascular rehabilitation program at Mackenzie Health. She says she wants people to move, “walk every day.”

While the standard recommendation is 10,000 steps daily, she acknowledges patients’ varying fitness levels. If someone is really weakened, 5,000 steps may be good enough.

While Ms. Briggs works primarily with an older population, she does see patients ranging from 19 to 90-something. Her job is to encourage exercise.

“We recommend a really basic pedometer to our patients. You clip it on your waistband and

go,” she says. Her team uses the one-button Piezo StepX. “It’s easy to use and it gives you some feed-back, which is what everybody needs.”

The Fitbit fitness tracker, which Ms. Briggs owns, is also popular with patients. “It too is simple to use, even for those with limited techno-logical ability.”

Most of us, she thinks, need some kind of vi-sual feedback to get a sense of how we’re doing. What does 30 minutes a day of walking, plus a relatively active lifestyle, really look like? For many of her patients, it probably translates to 6,000 to 7,000 steps.

“Honestly, anything you can do to track movement and activity is important,” she says. “Whatever works for you is excellent, even an exercise diary.”

Going to the gym and doing 60 or 90 minute workouts doesn’t do us much good, if we spend the rest of the day sitting, adds Briggs. We still need to be moving all the time and we need to constantly be physically active.

That’s where the benefit of fitness trackers comes in. They let us know exactly how we’re doing. They remind us that no matter how busy we all are, we still need to exercise.

Ms. Briggs’ preference is any mechanism that’s relatively inexpensive and easy to use. “Any-thing that will help us stay on track forever is important because that’s what we all need to do. We start exercising when we’re young and we should never stop. Any tool to help you do that is a good thing.”

Popular fitness apps• Fitbit• Withings Helpmate• Strava • Runtastic Pro• Cyclemeter• MyFitnessPal

• Fitbit Charge HR• Jawbone UP2• Microsoft Band 2• Garmin Vivoactive or Vivosmart• Withings Activité or Activité Pop

Popular fitness trackers

YourHealth


Find this and our otherMagazine editions online at

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Learning from patient experienceHospitals are large and complex and can be

intimidating for patients and their families. People often have questions or comments

about their care which are best answered directly by members of their healthcare team. However, sometimes they need help co-ordinating meetings with the most appropriate individuals or need to better understand why things are done the way they are. It is in these situations that the Patient Relations Department becomes an invaluable re-source to the community and the healthcare team at Mackenzie Health.

“We do more than just deal with complaints,” says James Sweeney, Manager of Patient Advocacy. “We continually strive to improve the patient and family experience at the hospital. We handle inqui-ries, provide support and help patients and their families navigate through the system.”

The Excellent Care for All Act came into effect in Ontario in 2010 and drives continuous improvement of healthcare services across the province. Mackenzie Health is committed to creating a world-class health experience. Part of providing that experience is learning from patients and understanding, and acting on, what works well, while assessing where there is room for improvement.

Trained as a nurse in Scotland, Sweeney says his clinical background is helpful in this role. His colleague, Lorraine Inglis, who has a master’s degree in social work further complements the skill set of the Patient Relations Department.

“Many of the people we see are under a lot of stress and often need someone to help address concerns, clarify questions, or assist in resolving issues,” Ms. Inglis says.

Sweeney acknowledges that some patients and their families are quite upset initially, but he finds it motivating when he is able to work with them to highlight the positives in negative situations.

“The decisions we make are not clinical,” he says of the department’s role in facilitating communica-tion between patients and their healthcare team. “We don’t know the answer to everything, but we do know where and who to get the answers from.”

Both Sweeney and Inglis are passionate about advocating on behalf of patients and their families and committed to responding to any and all questions and concerns.

The department can be contacted by phone, letter, email and even in person.

“Sometimes people come to our office and, some-times we get called to a patient bedside,” Ms. Inglis says. Although they never know what each day will bring, Sweeney and Inglis know how important it is

by Christine Morrison

Manager of Patient Advocacy James Sweeney and Patient Relations Co-ordinator Lorraine Inglis meet with patient Kusum Chopra.

‘We do more than just deal with complaints. We continually strive to improve the patient and family experience at the hospital.’

—James SweeneyManager of Patient Advocacy

for patients and their families to be heard.“We like to act as role models for other staff

and sometimes coach them on different ways of approaching a situation. This assists them in addressing any comment or concern in the future,” Mr. Sweeney says.

“Unless you try to fix problems, you’ll never get good at it,” Mr. Sweeney says. “A lot of people think what we do is difficult, but we love it and it is very satisfying to know we are helping patients, their families, and visitors.”

It helps that they also receive a lot of compliments about hospital care. They happily pass these along to their colleagues to acknowledge a job well done.

The Patient Relations Department at Mackenzie Health is open Monday to Friday from 9 a.m. to 5 p.m. and can be reached at (905) 883-1212, ext. 7494 or at [email protected].

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MeetOurTeam

COMMENT

If you have feedback regarding care received at Mackenzie Health, contact our Patient Relations of� ce at [email protected] or (905) 883-1212, ext. 7494.

SHARE YOUR STORY

If you have a care story to share with HealthTime readers, contact our Public Affairs of� ce at [email protected].

NEWS

For the latest news from Mackenzie Health, visit mackenziehealth.ca.

EMPLOYMENT OPPORTUNITIES

To view current opportunities at Mackenzie Health, visit the Careers section of our website or email your resume quoting the competition number in the subject line of your email to: [email protected].

VOLUNTEER

If you are interested in volunteering at Mackenzie Health, visit the volunteer section of our website for application details or contact us at [email protected] or (905) 883-2057.

GIVE

To support your hospital, call Mackenzie Health Foundation at (905) 883-2032 or visit mackenziehealth.ca/foundation.

FIND A CARE PROVIDER

Visit ontario.ca/healthcareconnect or call 1-800-445-1822 for a local family doctor or nurse practitioner accepting new patients. You will need a pen, paper and your OHIP card when you call.

CONNECT WITH US(905) 883-1212

mackenziehealth.camackenziehealth.ca/foundation

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facebook.com/MackenzieHealthfacebook.com/MackenzieHealthFoundation

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linkedin.com/company/mackenzie-health

pinterest.com/mackenziehealthpinterest.com/mackenziehealth/foundation

We treat theless seriousvery seriouslyVaughan’sUrgent CareCentre

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9401 JANE ST. ACROSS FROM AUTOMALL

STAGE 4 June 2015-Summer 2016 Design development with shortlisted consortia• RFP released (June 2015) • Award of contract (Summer 2016)

4

STAGE 3 May 2013-June 2015Project specifications and bid documents developed• Shortlisted consortia announced (September 2014)

3STAGE 2 February 2012- February 2013Development of functional program confirming required size of all spaces within new hospital

2

STAGE 1Fall 2009-April 2011 Government grant to proceed with planning for future hospital

1“Shovels for the new Mackenzie Vaughan

Hospital will be in the ground later this year,” says Mackenzie Health president and CEO

Altaf Stationwala. “Two local full-service hospitals will help us create a world-class health experience for patients and families.” This is exciting news for the more than half a million residents in the rapid-ly growing community who depend on Mackenzie Health for care.

Municipal infrastructure is currently underway to prepare the land for construction including water mains, roads, sewers and the Jane Street intersection.

The competitive Request for Proposals (RFP) process is on track for Mackenzie Health to be able to award the contract in the summer of 2016. The successful bid team will design, build, finance and

maintain the Mackenzie Vaughan Hospital. Once awarded, construction is expected to begin in the Summer/Fall of 2016.

The new Mackenzie Vaughan Hospital will be located at the northwest corner of Jane Street and Major Mackenzie Drive just north of Canada’s Won-derland. The first new hospital to be built in south-west York Region in more than 50 years, Mackenzie Vaughan Hospital will include:

a state-of-the-art emergency department;•modern surgical services and operating rooms; •access to acute inpatient and intensive care beds; •technologically-advanced diagnostic imaging;•specialized ambulatory clinics; and •a flexible design to permit adaptation over time •as new thinking and best practices emerge.

Mackenzie Vaughan Hospital on track to start construction this year

Mackenzie Health Foundation is spearheading the $250-million Exceptional Care Belongs Here campaign—the largest fundraising drive led by a community hospital in Canada—to help build and equip Mackenzie Vaughan Hospital, as well as to enhance care at Mackenzie Richmond Hill Hospital.

The multi-year campaign is being led by Campaign Cabinet Chair Greg Sorbara and a team of passionate and dedicated volunteers who reflect the community’s enterprises and cultural diversity.

Playing a significant role in helping to build a world-class hospital presents a powerful opportunity to leave a lasting legacy in your own community, he says.

Magna International Inc. has pledged a $10-million gift to help build and equip the future Mackenzie Vaughan Hospital, the largest donation yet to the Exceptional Care Belongs Here campaign. In recognition of this transformational gift, the emergency department at the new hospital will be named Magna Emergency.

For information about ways to give, please visit mackenziehealth.ca/foundation.

Exceptional care belongs here

START OF ConStRUCtion Summer 2016

5Architectural rendering by Zeidler Partnership Architects is conceptual only, based on current project specifications. Final design will be a result of a competitive bid process.



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Mackenzie Health and Philips have partnered to advance medical technology procurement and maintenance programs for the existing Mackenzie Richmond Hill Hospital and the future Macken-zie Vaughan Hospital.

“To bring our ‘smart hospital’ vision to life, we are partnering with industry leaders like Philips who are at the forefront of innovation,” said Al-taf Stationwala, President and CEO of Mackenzie Health at the recent announcement. “The new Mackenzie Vaughan Hospital has the potential to transform the lives of residents in our commu-nity, who are in need of quality care throughout their healthcare journey.”

The collaboration ensures Mackenzie Health has access to state-of-the-art equipment (includ-ing those of other vendors) and maintenance services for an 18-year term. The partnership includes procurement, installation, systems in-tegration, maintenance and timely updates to ensure that both hospitals will be provided with the medical technologies required for the optimal delivery of care.

The largest agreement of its kind in Canada, this managed equipment services agreement aims to transform and improve healthcare for over half a million patients in the area.

Celebrating their new partnership are Altaf Stationwala, President and CEO, Mackenzie Health (from left); Iain Burn, CEO Philips Canada; and Brent Shafer, CEO, Philips North America.

New partnership to improve care

Fitness, fun and fundraising: just three reasons you should register for the 11th annual Richview Manor’s Strides for Stroke on Saturday, May 7.

With more than 1,000 participants, spectators and sponsors taking to the streets around Mackenzie Richmond Hill Hospital, the popular 5K chip timed run/walk has raised more than a $1 million for pa-tient care at Mackenzie Health.

The family-friendly, fun-filled morning, which in-

cludes a 1K race for mini-marathoners under 12, also features nourishing refreshments, interesting exhibi-tors and activities for all ages.

To register, volunteer or sponsor go to StridesFor-Stroke.ca or contact Mackenzie Pitcher, senior coor-dinator of special events at 905-883-1212, ext.7807.

Special promotional price for our HealthTime readers: Enter promo code healthtime for $10 off the registration fee before March 15, 2016.

Strides for Stroke

Get moving for Mackenzie Health

On Sunday, June 26, take the road less travelled and join Mackenzie Health Foundation and cycling enthusiasts as they embark on the second annual Ride for Health presented by CIBC.

Open to cyclists of all levels, this exclusive 50K/100K ride takes cyclists through the back roads of southwest York Region, beginning and ending at Copper Creek Golf Club in Kleinburg.

Proceeds from Ride for Health will support the Exceptional Care Belongs Here campaign to help build and equip Mackenzie Vaughan Hospital and fund equipment and technology at Mackenzie Richmond Hill Hospital.

Space is limited. To register today, go to mhfride.ca or contact Mackenzie Pitcher, senior coordinator of special events, at 905-883-1212, ext.7807.

Ride for Health

Whether you are preparing for a 5K run or 100K ride, the training fundamentals remain the same:

Now is the time to start training. Create a •schedule well in advance of the event and stick to it.Start easy and build the intensity of your •workouts. Stay motivated. Try setting fitness goals •for each step of your training schedule. Ask a friend to join you—you’ll support each other.Wear the right gear—it’s especially impor-•tant for walking, running and cycling to

wear the right shoes to avoid injury.Improve your overall fitness with cross •training. Find tips and inspirations by connecting •with an online community or local club:

York Region Runners Club, yrrc.ca•Runblogger.com•Runner’s World Sweat Science, •runnersworld.com/sweat-scienceYork Region Cycling Coalition, •ontheroadwithrespect.ca Cycling Magazine, •cyclingmagazine.caBicycling, bicycling.com/training•

Race to win

CORRECTIONSThe story 10 years of support for Mackenzie Health, which appeared in our Spring/Summer 2015 issue, contained incorrect information. Eddie Luk had bypass surgery at Sunnybrook Health Sciences Centre.The story It takes a village to fund an MRI, in the same issue, failed to mention that X-Ray Associates pledged $1 million to the Picture This campaign. HealthTime regrets the errors.


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