healthy hotel, healthy business · 2020-04-23 · healthy buildings • take care of the building...
TRANSCRIPT
Healthy Hotel, Healthy BusinessPresented by WAYAJ - Earth Friendly TravelApril 22nd 2020
How to prepare your property to rebound after the pandemic by improving the health conditions and sustainability of your facilities
Speakers
Maribel Esparcia Pérez - European Sustainable Hospitality Club Founding Partner, University of Lleida Faculty of Law, Economics and Tourism Professor, Women in Hospitality and Travel-Tech Brand Ambassador.
Maribel Esparcia Pérez is a Change Agent Certified in Environmental, Social and Corporate Governance leadership skills by the International Society of Sustainability Professionals. She has worked in the hospitality industry for more than a decade and she has been a keynote speaker at several international industry conferences.
Logan Cohen – LEED AP, ENV SP, Sustainability Consultant Wayaj
Logan Cohen is the designer of Wayaj’s sustainability rating, which scores the performance of hundreds of hotels in over 90 countries. Logan has experience across several industries in measuring waste and carbon, as well as creating targeted solutions to reduce their impacts.
INTRODUCTION
AIR POLLUTION
RETURN TO "NORMAL"
ONGOING PANDEMIC
CLIMATE CHANGE
Training
1. Scenario planning
2. Post- COVID-19 Reopening checklist
3. How to better prepare our buildings to slow the spread of future viruses
4. Best practices for HSK staff and guest sanitation
5. How can we innovate to achieve healthy buildings in a sustainable way
Webinar Content
LogisticsCommunications
Scenario planning
INDUSTRY OUTBREAK RESPONSE & OPPORTUNITIES
• Improve operational agility and increased partnership between government, private sector, NGOs and civil society.
• A strong business case for sustainable hotel, reducing operational costs through utility savings,
• There are options available for sustainable developments from investors and financial institutions such IFC.
VUCA MODEL
CHANGE MANAGEMENT
We have to be comfortable being uncormfortable
VO L AT I L I T Y U N C E R TA I N T Y C O M P L E X I T Y A M B I G U O U S
Megaforces that will significantly affect industry growth
• Climate emergency response and preparedness cannot be postponed.
• Even if we produce zero emissions, we will continue to feel the impact of climate change –droughts, floods, lack of food, loss of biodiversity, involuntary migrations, amongst others.
RISKS• Regulations
• Water scarcity• Cost and resource availability
• Population growth• Society fast speed changes
• Involuntary migrations• Climate change
• Extreme weather events• Pandemic • Loss of revenue due to poor
reputation
• Loss of revenue from unsustainable products
/services• Missed revenue from
potential sustainable services • Financial opportunities
StrategicDecision-Making
Coronavirus has demonstrated howdependent we are on a tight networkof supply chains
Action on the sustainability agenda.Health and sustainability are interconnected, and both must be achieved together.
Opportunity to implement changes in risk assessment, environmental and social challenges management
Supporting our communities
Connections between three levels of a healthy and energy efficient building concept (IEQ)
Own elaboration based on: Šujanová, P.; Rychtáriková, M.; Sotto Mayor, T.; Hyder, A.
A Healthy, Energy-Efficient and Comfortable Indoor Environment, a Review. Energies 2019, 12, 1414,
https://doi.org/10.3390/en12081414.
Healthy & Sustainable
Building Design & Construction
Indoor Environmental
Quality
GuestBehavior
EmployeeEducation
Areas of Concern
ROOMS
• Allergy-free hotel with
in-room filtration
systems
• HSK protection and
cleaning products
F&B OUTLETS
• Dining with less tables
• Room service
breakfast, no buffet
option
EMPLOYEES
• Employees physical
adaptive actions, e.g.:
change uniforms
frequently
• Altering environment,
e.g.: less staff per shift,
PPE
GUESTS
• Physical and physiological, adaptation (lack F&B offers, RO Rates,)• Behavioral adjustment
(change of habits)
TRUST MATTERS TO CONSUMERS
Health & Safety Protocol Communication about disinfection for guests
TRUST MATTERS TO EMPLOYEES
Health & Safety ManagementSOP's for: HSK , FOH, F&B
TRUST MATTERS TO REGULATORS
Preparing building for audit in
different scenarios
RESILIENCE AGAINST RISK
Get consumer attention by having policies that ensure a healthy building and business environment - ERM
Healthy Buildings
• Take care of the building while is closed
• Staff emphasis on cleanliness above all
• Not returning full time
• For multi-property owners, open gradually
• Treat like a new hotel opening
• In-room maintenance assessment now, without
working around occupied rooms
• Contact suppliers well ahead
• Property Certification of cleanliness
• Moral, empathy and dedication to Staff
• Consumer will likely avoid huge impersonal
hotels and prefer more personalized
accommodation.
POST-COVIDRE-OPENING CHECKLIST
• Optimize human resources management.
• Ensure stability and transparency of supply chains
• Incentives, support and private-public partnerships
• Obtain and/or maintain license to operate.
• Reputation management: avoid negative publicity, lawsuits
OPPORTUNITIES
• Acknowledge that new environments
challenge operations
• Create a contingency plans for future likely
scenarios
• Analysis of your company operations and likely
impacts
• Map all the countries that are involved in your
operations
• Create protocols accordingly
• Training programs for staff
• Private-public partnerships
• Innovation based on tech and science advice
(Instead of FOH team, use technology)
INTANGIBLE ASPECTS
Healthy Hotel Roadmap
Governance
• Human Resources needed• Best practices for preparation• Internal procedures• Training. Educate employees
on case scenarios• Crises committee
Financial Impacts of Healthier Buildings
• Capex / Opex Integration of environmental and social issues into due diligence • Maintenance budget for
renovations, efficiency, design, and protection• Buying protection materials
(PPE, hidrogel, etc...)
KEY ACTIONS FOR SUCCESS
Cooperation
• Risk mitigation with the following indications• Private-public synergies• Global and coordinated
action plan for hotel chains
Transparency
• Internal: Employees• External: How to reassure
guests that the property is using all the best practices at its disposal?
HOD's and Leadership team. FOH, F&B, HSK, BOP
• Identification of a Focal Issue (Pandemic)
• Assessment The focal issue, in this case pandemic, should be used to organize an assessment of the people, institutions, ecosystems, and linkages among them that define a system.
• Identify external changes, either ecological or social, that influence hotel systems
• Identification of Alternatives
• Determine what is known and unknown about the internal and external forces that shape the system’s dynamics.
• Building Scenarios . Expand and challenge current thinking
• The appropriate number of scenarios is either three or four.
• Testing Scenarios for consistency.
SCENARIO PLANNING
Peterson, G. D., Cumming, G. S., & Carpenter, S. R. (2003). Scenario planning: a tool for conservation in an uncertain world. Conservation biology, 17(2), 358-366.
Healthy Hotel Roadmap
• VENTILATION
• AIR QUALITY
• THERMAL HEALTH
• MOISTURE
• DUST AND PESTS
• SAFETY AND SECURITY
• WATER QUALITY
• NOISE
• LIGHTING AND VIEWS
TANGIBLE ASPECTS
HOW VIRUSES SPREAD
SURFACE TO
PERSON
• Door knobs• Light Switch
• Railing• Money
OTHER
• Person to Person• Contaminated
Food or Water
AIR TO
PERSON
• Tiny droplets suspended in
air.
RESPIRATORY
DROPLETS
• Coughing• Sneezing
• Talking• Breathing
StrategiesHOUSEKEEPING
GUESTS AND EDUCATION
VENTILATION &
FILTRATION
TEMPERATURE & HUMIDITY
TECHNOLOGY & SUSTAINABILITY
Guests Perception ofGuestroom Cleanliness
• Guests ranking of bedding is poor
• Guests are often misinformed
• Areas that are actually dirty
Bed SheetsBlanketTV remote controlToilet flush handleInside door handle of bathroomBed spread
Shower headDecorative bed scarf by foot of bedBathroom mirrorInside of guestroom door above peepholeBack of the inside of the chest drawersInside of toilet bowl
ATP21.331412446451.67
7432112380141117
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Source: Park, Haeik, Sheryl Fried Kline, Jooho Kim, Barbara Almanza, and Jing Ma. "Does hotel cleanliness correlate with surfaces guests contact?." International Journal of Contemporary Hospitality Management 31.7 (2019): 2933-2950.
Guests Perception ofPublic Area Cleanliness
• Cleaner than guestrooms
• Guests are often misinformed
• Areas that are actually dirty
Lobby elevator buttonsInside elevator buttonsInside door handle at hotel entrance
Table in the hotel lobbyWater fountain handle in fitness centerKeyboard of guest courtesy computer
ATP1556436
115449126
____________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________
Source: Park, Haeik, Sheryl Fried Kline, Jooho Kim, Barbara Almanza, and Jing Ma. "Does hotel cleanliness correlate with surfaces guests contact?." International Journal of Contemporary Hospitality Management 31.7 (2019): 2933-2950.
90%LESS SPREAD OF VIRUSES
FROM HOUSEKEEPING
70%LESS SPREAD OF VIRUSES
FROM GUESTS
Source: Sifuentes, Laura, David Koenig, Ronnie Phillips, Kelly Reynolds, and Charles Gerba. "Use of Hygiene Protocols to Control the Spread of Viruses in a Hotel." Food and Environmental Virology 6.3 (2014): 175-181.
Contamination from surfaces
85% chance of transfer to room
1 hour 18 hours
60% chance of transfer to guests
33% chance of transfer to guests
• Overall, 30-50% chance of transfer to guests• Wait 24 hours or more before reusing a room
Winther, Birgit, Karen McCue, Kathleen Ashe, Joseph R. Rubino, and J. Owen Hendley."Environmental contamination with rhinovirus and transfer to fingers of
healthy individuals by daily life activity." Journal of Medical Virology 79.10 (2007): 1606-
1610.
HOUSEKEEPING BEST PRACTICES
DISINFECTANTUse proper kind and
follow instructions
CHANGE TOWEL AND GLOVES OFTENChange between rooms
DIRTIEST SURFACESClean last and thoroughly
Source: Sifuentes, Laura, David Koenig, Ronnie Phillips, Kelly Reynolds, and Charles Gerba. "Use of Hygiene Protocols to Control the Spread of Viruses in a Hotel." Food and
Environmental Virology 6.3 (2014): 175-181.
GUESTSBEST
PRACTICES
EDUCATIONAwareness and actions
PUBLIC OPTIONSTissues, towels, hand sanitizer
ROOM OPTIONSTissues, towels, hand sanitizer
Source: Sifuentes, Laura, David Koenig, Ronnie Phillips, Kelly Reynolds, and Charles Gerba. "Use of Hygiene Protocols to Control the Spread of Viruses in a Hotel." Food and
Environmental Virology 6.3 (2014): 175-181.
Hand Washing and Drying
DRYING REMOVE BACTERIA SPREAD BACTERIA
PAPER
HOT AIR
JET DRYER
Huang, Cunrui & Ma, Wen & Stack, Susan. (2012). The Hygienic Efficacy of Different Hand-Drying Methods: A Review of the Evidence. Mayo Clinic proceedings. Mayo Clinic. 87. 791-8. 10.1016/j.mayocp.2012.02.019.
TECHNOLOGY AND SUSTAINABILITY
Occupancy SensorsReduce touch points and energy
consumption
Key CardsEliminate contamination and
plastic
Automatic SinksReduce touch points and water
consumption by 20-80%
Television RemoteRemove single most contaminated
feature of hotel and guest room
Ventilation and Filtration
• Tiny particles in air
• Air Changes Per Hour (ACH)
• MERV Rating >13, and particle size
Temperature and Humidity
• Not enough data on Temperature
• Higher humidity is better. Aim for
30% of higher if possible
Sustainable Recommendations
HOUSEKEEPINGGreen disinfectant, change gloves
and towels.
GUESTS & EDUCATION
VENTILATION &
FILTRATIONDyson, MERV, ACH
TEMPERATURE & HUMIDITY
TECHNOLOGY & SUSTAINABILITY
Hand drying, general safety, make
green sanitary supplies available
More is better for both. 30% humidity
Reduce touch points and resources
THANK YOU!
To list your hotel or your sustainable products/serviceson Wayaj contact [email protected]
• Connect with Maribel Esparcia Perez
linkedin.com/in/maribelesparcia/ linkedin.com/in/logancohen1/
• Connect with Logan Cohen
Let's continue the conversation
Join the Sustainable Hospitality in Progress group on Linkedinhttps://www.linkedin.com/groups/12382944/
And GET THE BADGE FOR YOUR WEBSITE!
THE IMPORTANCE OF A HOLISTIC APPROACH TO
HOSPITALITY FOR POST-COVID19 RECOVERY
Join us again May 20th, 2020, 11 am EDT, for a panel discussion with hotel managers on:
USEFUL LINKS
Reducing Spread of Virus from Housekeeping and Guest Measures (slide 23)https://www.ncbi.nlm.nih.gov/pubmed/25005587
Common Cold Spread in Hotels (slide 24)https://www.ncbi.nlm.nih.gov/pubmed/17705174
Hand drying (slide 26)https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3538484/
Environmental Protection Agency (EPA) list of safe cleaners:
https://www.americanchemistry.com/Novel-Coronavirus-Fighting-Products-List.pdf
Healthy and energy-efficient building concept (IEQ) (slide 9) https://doi.org/10.3390/en12081414
Scenario Planning (slide 16) https://www.researchgate.net/publication/227600228_Scenario_Planning_a_Tool_for_Conservation_in_an_Uncertain_World
Guest Room/Public Space Cleanliness (slides 20-21)https://www.emerald.com/insight/content/doi/10.1108/IJCHM-02-2018-0105/full/html