heart of england nhs foundation trust solihull division national survey outcomes & staff...
TRANSCRIPT
Heart of England NHS Foundation Trust
Solihull Division National Survey Outcomes
& Staff Engagement, 2012
With comparison where applicable:Heart of England NHS Foundation Trust Overall (plus trend)
During 2012, the Trust undertook the National Staff Survey as a census. The National Survey provides a staff engagement rating and by running a census we are able to provide an engagement rate from this data (which we haven’t been able to do before). ‘Local’ engagement rating was created using employee engagement specialists, Ipsos MORI, some 3 years ago, and therefore, we included those questions into the National Survey to enable us to have benchmark data.
Therefore, you will find in this report: •Your 2012 National Engagement Score for your directorate•Your 2012 Local Engagement Score for your directorate and a comparison to your 2011 Local Engagement Score (if available) The full data set for your directorate, can be found on the HR website under Wellbeing, then Surveys. We would encourage all directorates to look closely at the data provided and consider how they can improve staff engagement within their areas. Improved staff engagement leads to improved patient care. With the publication of the Francis Report, it is more crucial than ever to do everything we can to ensure patient care is of the highest possible quality and standard. For information about staff engagement, please visit NHS Employers website http://www.nhsemployers.org/EmploymentPolicyAndPractice/staff-engagement/Staff-engagement-toolkit You may also wish to read reports by David McLeod
Engagement Scores
Solihull Division National Results 2012 Local Engagement 2012
DIVISION OVERALL 73% 60%
Acute Medicine Sol 72% 51%
Dermatology 72% 56%
Diabetes 72% 64%
Elderly Medicine Sol 68% 52%
ENT 68% 48%
General Surgery Sol 65% 43%
Ophthalmology 71% 52%
Rheumatology 82% 75%
Therapies 73% 62%
Trust Overall Employee Engagement Scores
Solihull Division National Results 2012 Local Engagement 2012
DIVISION OVERALL 73% 60%
Community Overall 77% 66%
CS: Child Health Services 75% 64%
CS: Dental 77% 65%
CS: Health Management 80% 70%
CS: Out of Hospital Services
76% 65%
CS: Planned Care 76% 69%
Trust Overall Employee Engagement Scores
Key FindingsSolihull Division
KF01 - Satisfaction with quality of work and patient care able to deliver
KF02 - Percentage of staff agreeing that their role makes a difference to patients
KF03 - Work pressure felt by staff
DIVISION OVERALL
80% 93% 63%
Acute Medicine Sol
61% 84% 73%
Dermatology 92% 88% 61%
Diabetes 92% 94% 54%
Elderly Medicine Sol
73% 93% 69%
ENT 80% 77% 60%
General Surgery Sol
83% 92% 58%
Ophthalmology 79% 90% 64%
Rheumatology 85% 100% 50%
Therapies 77% 98% 66%
Key FindingsSolihull Division
KF01 - Satisfaction with quality of work and patient care able to deliver
KF02 - Percentage of staff agreeing that their role makes a difference to patients
KF03 - Work pressure felt by staff
DIVISION OVERALL
80% 93% 63%
Community Overall
81% 89% 61%
CS: Child Health Services
76% 95% 65%
CS: Dental 90% 95% 59%
CS: Health Management
71% 70% 56%
CS: Out of Hospital Services
81% 95% 62%
CS: Planned Care
88% 91% 62%
Key FindingsSolihull Division
KF04 - Effective team working
Kf05 - Percentage of staff working extra hours
KF06 -Percentage of staff receiving job-relevant training, learning or development in last 12 months
DIVISION OVERALL
77% 69% 84%
Acute Medicine Sol
72% 81% 62%
Dermatology 82% 84% 71%
Diabetes 75% 55% 80%
Elderly Medicine Sol
62% 62% 80%
ENT 74% 71% 80%
General Surgery Sol
72% 75% 67%
Ophthalmology 73% 81% 83%
Rheumatology 85% 42% 75%
Therapies 80% 74% 91%
Key FindingsSolihull Division
KF04 - Effective team working
Kf05 - Percentage of staff working extra hours
KF06 -Percentage of staff receiving job-relevant training, learning or development in last 12 months
DIVISION OVERALL
77% 69% 84%
Community Overall
78% 64% 85%
CS: Child Health Services
82% 69% 92%
CS: Dental 77% 41% 82%
CS: Health Management
79% 82% 88%
CS: Out of Hospital Services
77% 63% 79%
CS: Planned Care 75% 59% 84%
Key FindingsSolihull Division
KF07 - Percentage of staff appraised in last 12 months
KF08 - Percentage of staff having well structured appraisals in last 12 months
KF09 - Support from immediate managers
DIVISION OVERALL
88% 36% 74%
Acute Medicine Sol
81% 25% 71%
Dermatology 92% 36% 79%
Diabetes 86% 31% 71%
Elderly Medicine Sol
87% 27% 59%
ENT 81% 19% 67%
General Surgery Sol
83% 25% 62%
Ophthalmology 78% 26% 71%
Rheumatology 85% 38% 82%
Therapies 93% 48% 76%
Key FindingsSolihull Division
KF07 - Percentage of staff appraised in last 12 months
KF08 - Percentage of staff having well structured appraisals in last 12 months
KF09 - Support from immediate managers
DIVISION OVERALL
88% 36% 74%
Community Overall
91% 35% 76%
CS: Child Health Services
87% 30% 77%
CS: Dental 91% 32% 77%
CS: Health Management
91% 36% 81%
CS: Out of Hospital Services
92% 37% 74%
CS: Planned Care 93% 44% 78%
Key FindingsSolihull Division
KF10 - Percentage of staff receiving health and safety training in last 12 months
KF11 - Percentage of staff suffering work-related stress in last 12 months
KF12 - Percentage of staff saying hand washing materials are always available
DIVISION OVERALL
60% 37% 52%
Acute Medicine Sol
58% 55% 44%
Dermatology 67% 28% 54%
Diabetes 49% 25% 43%
Elderly Medicine Sol
67% 57% 53%
ENT 65% 45% 42%
General Surgery Sol
73% 30% 55%
Ophthalmology 52% 31% 50%
Rheumatology 38% 23% 92%
Therapies 70% 40% 50%
Key FindingsSolihull Division
KF10 - Percentage of staff receiving health and safety training in last 12 months
KF11 - Percentage of staff suffering work-related stress in last 12 months
KF12 - Percentage of staff saying hand washing materials are always available
DIVISION OVERALL
60% 37% 52%
Community Overall
57% 36% 55%
CS: Child Health Services
57% 46% 575
CS: Dental 55% 19% 77%
CS: Health Management
45% 20% 45%
CS: Out of Hospital Services
65% 38% 43%
CS: Planned Care 49% 27% 59%
Key FindingsSolihull Division
KF13 - Percentage of staff saying hand washing materials are always available
KF 14 - Percentage of staff reporting errors, near misses or incidents witnessed in last month
KF 15 - Fairness and effectiveness of incident reporting procedures
DIVISION OVERALL
28% 92% 68%
Acute Medicine Sol
56% 75% 64%
Dermatology 8% 100% 68%
Diabetes 24% 91% 66%
Elderly Medicine Sol
60% 100% 67%
ENT 28% 90% 63%
General Surgery Sol
20% 100% 64%
Ophthalmology 31% 93% 66%
Rheumatology 8% 100% 77%
Therapies 34% 92% 68%
Key FindingsSolihull Division
KF13 - Percentage of staff saying hand washing materials are always available
KF 14 - Percentage of staff reporting errors, near misses or incidents witnessed in last month
KF 15 - Fairness and effectiveness of incident reporting procedures
DIVISION OVERALL
28% 92% 68%
Community Overall
20% 93% 69%
CS: Child Health Services
22% 88% 69%
CS: Dental 14% 100% 75%
CS: Health Management
0% 100% 73%
CS: Out of Hospital Services
24% 100% 68%
CS: Planned Care 20% 89% 70%
Key FindingsSolihull Division
KF16 - Percentage of staff experiencing physical violence from patients, relatives or public
KF17 -Percentage of staff experiencing physical violence from staff in last 12
KF18 - Percentage of staff experiencing harassment, bullying or abuse from patient, public, relatives
DIVISION OVERALL
12% 1% 29%
Acute Medicine Sol
58% 9% 56%
Dermatology 4% 0% 12%
Diabetes 4% 4% 23%
Elderly Medicine Sol
43% 8% 21%
ENT 5% 5% 43%
General Surgery Sol
9% 0% 42%
Ophthalmology 6% 0% 28%
Rheumatology 0% 0% 38%
Therapies 17% 1% 28%
Key FindingsSolihull Division
KF16 - Percentage of staff experiencing physical violence from patients, relatives or public
KF17 -Percentage of staff experiencing physical violence from staff in last 12
KF18 - Percentage of staff experiencing harassment, bullying or abuse from patient, public, relatives
DIVISION OVERALL
12% 1% 29%
Community Overall
4% 0% 24%
CS: Child Health Services
5% 0% 26%
CS: Dental 5% 0% 18%
CS: Health Management
0% 0% 9%
CS: Out of Hospital Services
5% 0% 32%
CS: Planned Care 2% 0% 20%
Key FindingsSolihull Division
KF19 Percentage of staff experiencing harassment, bullying or abuse from staff
KF20 Percentage of staff feeling pressure in last 3 months to attend work when feeling unwell
KF21 Percentage of staff reporting good communication between senior management and staff
DIVISION OVERALL
20% 25% 24%
Acute Medicine Sol
23% 23% 22%
Dermatology 20% 12% 20%
Diabetes 15% 18% 24%
Elderly Medicine Sol
42% 47% 13%
ENT 31% 28% 19%
General Surgery Sol
27% 18% 9%
Ophthalmology 24% 28% 9%
Rheumatology 15% 15% 23%
Therapies 16% 28% 27%
Key FindingsSolihull Division
KF19 Percentage of staff experiencing harassment, bullying or abuse from staff
KF20 Percentage of staff feeling pressure in last 3 months to attend work when feeling unwell
KF21 Percentage of staff reporting good communication between senior management and staff
DIVISION OVERALL
20% 25% 24%
Community Overall
18% 24% 28%
CS: Child Health Services
14% 21% 15%
CS: Dental 9% 24% 23%
CS: Health Management
18% 18% 55%
CS: Out of Hospital Services
19% 30% 39%
CS: Planned Care 24% 24% 36%
Key FindingsSolihull Division
KF22 Percentage of staff able to contribute towards improvements at work
KF23 Staff job satisfaction
KF24 Staff recommendation of the trust as a place to work or receive treatment
DIVISION OVERALL
74% 73% 68%
Acute Medicine Sol
75% 71% 65%
Dermatology 72% 71% 64%
Diabetes 67% 74% 68%
Elderly Medicine Sol
47% 62% 68%
ENT 58% 65% 63%
General Surgery Sol
58% 69% 61%
Ophthalmology 72% 70% 62%
Rheumatology 85% 80% 80%
Therapies 80% 74% 65%
Key FindingsSolihull Division
KF22 Percentage of staff able to contribute towards improvements at work
KF23 Staff job satisfaction
KF24 Staff recommendation of the trust as a place to work or receive treatment
DIVISION OVERALL
74% 73% 68%
Community Overall
74% 74% 73%
CS: Child Health Services
80% 74% 70%
CS: Dental 64% 72% 82%
CS: Health Management
100% 82% 70%
CS: Out of Hospital Services
73% 75% 75%
CS: Planned Care 67% 77% 74%
Key FindingsSolihull Division KF25 Staff motivation at
workKF26 Percentage of staff having equality and diversity training in last 12 months
DIVISION OVERALL 77% 32%
Acute Medicine Sol 75% 27%
Dermatology 77% 38%
Diabetes 73% 23%
Elderly Medicine Sol 72% 29%
ENT 73% 33%
General Surgery Sol 73% 9%
Ophthalmology 78% 35%
Rheumatology 82% 23%
Therapies 77% 35%
Key FindingsSolihull Division KF25 Staff motivation at
workKF26 Percentage of staff having equality and diversity training in last 12 months
DIVISION OVERALL 77% 32%
Community Overall 78% 32%
CS: Child Health Services
77% 25%
CS: Dental 75% 43%
CS: Health Management
81% 18%
CS: Out of Hospital Services
79% 41%
CS: Planned Care 78% 33%
Key FindingsSolihull Division KF27 Percentage of staff
believing the trust provides equal opportunities for career progression or promotion
KF28 Percentage of staff experiencing discrimination at work in last 12
DIVISION OVERALL 86% 9%
Acute Medicine Sol 74% 22%
Dermatology 80% 4%
Diabetes 97% 10%
Elderly Medicine Sol 75% 21%
ENT 80% 10%
General Surgery Sol 80% 8%
Ophthalmology 81% 15%
Rheumatology 100% 15%
Therapies 87% 10%
Key FindingsSolihull Division KF27 Percentage of staff
believing the trust provides equal opportunities for career progression or promotion
KF28 Percentage of staff experiencing discrimination at work in last 12
DIVISION OVERALL 86% 9%
Community Overall 90% 6%
CS: Child Health Services
81% 6%
CS: Dental 100% 0%
CS: Health Management
100% 0%
CS: Out of Hospital Services
87% 8%
CS: Planned Care 89% 7%
Local Engagement Action Plan
• Identify improvement opportunities from Strategic Priorities, Key Drivers & internal best practices - clear statement of objectives and measurable results
• Define steps and work plan to achieve objectives - sequential/ parallel and milestones
• Establish a time schedule for each step and overall program - critical path and best/worst case scenarios
• Assign responsibilities for each step and overall program – management levels, dept/functional areas and third-parties
• Determine all resources required – personnel, materials, services and costs Action plan for(please write in area)
………………………………………………………………
Improvement AreaActions to address improvement area
Timescales Resource required Who is responsible
Be specific. Include brief rationale. Corporate/local focus?
Be specific – avoid generalisations Lead-up, implementation & evaluation timings?
People, required budget, where budget derived?
Individuals & supporting team?
Note: Aim to address a maximum of 3 – 4 improvement areas. Actions to address improvement area can be singular or multiple.
Further advice & guidance• Stress Policy• NHS Employers – Engagement Tool-kit• Occupational Health Department• Live Well Work Well Website
http://www.heftlivewellworkwell.co.uk/• HR Website• HR Representative• If you wish to view the Trust’s CQC
National Survey report go to http://www.nhsstaffsurveys.com/cms/