Heart of England NHS Foundation Trust

W&C Division National Survey Outcomes

& Staff Engagement, 2012

With comparison where applicable:Heart of England NHS Foundation Trust Overall (plus trend)

During 2012, the Trust undertook the National Staff Survey as a census. The National Survey provides a staff engagement rating and by running a census we are able to provide an engagement rate from this data (which we haven’t been able to do before). ‘Local’ engagement rating was created using employee engagement specialists, Ipsos MORI, some 3 years ago, and therefore, we included those questions into the National Survey to enable us to have benchmark data.

Therefore, you will find in this report: •Your 2012 National Engagement Score for your directorate•Your 2012 Local Engagement Score for your directorate and a comparison to your 2011 Local Engagement Score (if available) The full data set for your directorate, can be found on the HR website under Wellbeing, then Surveys. We would encourage all directorates to look closely at the data provided and consider how they can improve staff engagement within their areas. Improved staff engagement leads to improved patient care. With the publication of the Francis Report, it is more crucial than ever to do everything we can to ensure patient care is of the highest possible quality and standard. For information about staff engagement, please visit NHS Employers website http://www.nhsemployers.org/EmploymentPolicyAndPractice/staff-engagement/Staff-engagement-toolkit You may also wish to read reports by David McLeod

Engagement Scores

W&C Division National Results 2012 Local Engagement 2012

OVERALL 69% 56%

Obstetrics & Gynaecology 68% 49%

Paediatrics 72% 62%

Trust Overall Employee Engagement Scores

Key FindingsW&C Division KF01 - Satisfaction with

quality of work and patient care able to deliver

KF02 - Percentage of staff agreeing that their role makes a difference to patients

KF03 - Work pressure felt by staff

OVERALL 70% 92% 70%

Obstetrics & Gynaecology

64% 90% 70%

Paediatrics 82% 95% 69%

Key FindingsW&C Division KF04 -

Effective team working

Kf05 - Percentage of staff working extra hours

KF06 -Percentage of staff receiving job-relevant training, learning or development in last 12 months

OVERALL 73% 73% 79%

Obstetrics & Gynaecology

73% 75% 82%

Paediatrics 75% 65% 72%

Key FindingsW&C Division KF07 - Percentage of

staff appraised in last 12 months

KF08 - Percentage of staff having well structured appraisals in last 12 months

KF09 - Support f35rom immediate managers

OVERALL 77% 27% 69%

Obstetrics & Gynaecology

74% 24% 70%

Paediatrics 85% 35% 67%

Key FindingsW&C Division KF10 - Percentage of

staff receiving health and safety training in last 12 months

KF11 - Percentage of staff suffering work-related stress in last 12 months

KF12 - Percentage of staff saying hand washing materials are always available

OVERALL 56% 54% 55%

Obstetrics & Gynaecology

51% 57% 58%

Paediatrics 68% 45% 49%

Key FindingsW&C Division KF13 - Percentage of

staff saying hand washing materials are always available

KF 14 - Percentage of staff reporting errors, near misses or incidents witnessed in last month

KF 15 - Fairness and effectiveness of incident reporting procedures

OVERALL 49% 95% 67%

Obstetrics & Gynaecology

47% 95% 67%

Paediatrics 52% 94% 68%

Key FindingsW&C Division KF16 - Percentage of

staff experiencing physical violence from patients, relatives or public

KF17 -Percentage of staff experiencing physical violence from staff in last 12

KF18 - Percentage of staff experiencing harassment, bullying or abuse from patient, public, relatives

OVERALL 7% 1% 44%

Obstetrics & Gynaecology

8% 1% 47%

Paediatrics 7% 1% 36%

Key FindingsW&C Division KF19 Percentage of

staff experiencing harassment, bullying or abuse from staff

KF20 Percentage of staff feeling pressure in last 3 months to attend work when feeling unwell

KF21 Percentage of staff reporting good communication between senior management and staff

OVERALL 27% 30% 16%

Obstetrics & Gynaecology

30% 29% 13%

Paediatrics 20% 30% 22%

Key FindingsW&C Division KF22 Percentage of

staff able to contribute towards improvements at work

KF23 Staff job satisfaction

KF24 Staff recommendation of the trust as a place to work or receive treatment

OVERALL 61% 68% 62%

Obstetrics & Gynaecology

59% 67% 60%

Paediatrics 67% 70% 66%

Key FindingsW&C Division KF25 Staff motivation at

workKF26 Percentage of staff having equality and diversity training in last 12 months

OVERALL 75% 23%

Obstetrics & Gynaecology

74% 22%

Paediatrics 77% 26%

Key FindingsW&C Division KF27 Percentage of staff

believing the trust provides equal opportunities for career progression or promotion

KF28 Percentage of staff experiencing discrimination at work in last 12

OVERALL 88% 17%

Obstetrics & Gynaecology

86% 16%

Paediatrics 94% 16%

Local Engagement Action Plan

• Identify improvement opportunities from Strategic Priorities, Key Drivers & internal best practices - clear statement of objectives and measurable results

• Define steps and work plan to achieve objectives - sequential/ parallel and milestones

• Establish a time schedule for each step and overall program - critical path and best/worst case scenarios

• Assign responsibilities for each step and overall program – management levels, dept/functional areas and third-parties

• Determine all resources required – personnel, materials, services and costs Action plan for(please write in area)

………………………………………………………………

Improvement AreaActions to address improvement area

Timescales Resource required Who is responsible

Be specific. Include brief rationale. Corporate/local focus?

Be specific – avoid generalisations Lead-up, implementation & evaluation timings?

People, required budget, where budget derived?

Individuals & supporting team?

Note: Aim to address a maximum of 3 – 4 improvement areas. Actions to address improvement area can be singular or multiple.

Further advice & guidance• Stress Policy• NHS Employers – Engagement Tool-kit• Occupational Health Department• Live Well Work Well Website

http://www.heftlivewellworkwell.co.uk/• HR Website• HR Representative• If you wish to view the Trust’s CQC

National Survey report go to http://www.nhsstaffsurveys.com/cms/