Who we are:

Helios Outsourcing is a subsidiary of the UK based VoiceStream group of companies having an international presence in seven countries. Established in 1985, the group is responsible for over two hundred & fifty employees worldwide.  A privately held corporation, Helios was created in conjunction with several companies to provide offshore outsourcing & contact centre management services to them. Helios, since its inception has created a catalytic change in the industry through its innovative processes, committed workforce and a go getting attitude. At Helios, the right people and processes synergise together to help you gain maximum efficiency and focus on increasing the core business values of your company.

At Helios, we believe in being the best in the business, adding value to our stakeholders and evolving into a force which shall continue to set standards for years to come. The key focus has always been to develop trust by delivering outstanding quality to enterprises worldwide and achieving increased operational excellence as a means to enhancing shareholder value.

Corporate Statement

The Helios Mission:To create winning partnerships through the optimal leverage of People, Passion & Performance that sets us apart from the competition and keeps us competitive in tomorrow’s world.

The Helios Vision:To be a trendsetting firm in every vertical of our business and to be the first point of contact for businesses around the world looking for an outsourcing partner – be it an on-shore, near-shore or off-shore requirement.

The Helios Values:• Honesty & Integrity• Profit, but profit from work that benefits our society• Fanatical attention to punctuality, consistency and detail

Our Services

Outsourcing can make you more efficient. Anyone can tell you that. But it is crucial that you derive the greatest benefits and maximise your competitive advantage by outsourcing your requirements to an organisation capable of exceeding your expectations both in terms of cost savings as well as productivity. At Helios Outsourcing, we offer the entire range of contact centre management services that provide our clients with the most effective management of all aspects of customer relationships. Whether you need us to answer your telephone lines, make calls to your customers or win business for you, we’ll have you covered. Please find below a selective list of our services. Remember that Helios’s motto is to provide customised solutions for your business and we would be glad to speak to you if the services you require aren’t mentioned below:

•  Call Answering Services  •  Outbound Calling Services •  Data & Back Office Services •  Online & E-Support Services•  Multilingual Services•  Call Centre Consultancy & Management Services

Call Answering Services

Name it Call Answering or Call Handling or Inbound Calling. There are many names for it, but no matter what name you use, it’s all based on answering the telephone. And answering it well, if needed 24 hours a day, 365 days a year. And we at Helios are always waiting to pick up that call. We provide a range of inbound call handling services and it’s all customised to your individual requirements. What happens after we answer the call depends on what you require us to do. We'll work with you to understand your business and how our call answering service can best support you. With options of receiving calls from virtually anywhere in the world in a wide variety of languages across most verticals and industries, Helios is all you need to think of for your call answering requirements. Please find below a selective list of our call handling services:

Receptionist & Basic Call Handling

Message Taking

Order Taking & Inbound Sales

Customer Service & Helpdesk

Emergency Response & Overflow Handling

1st Level Technical Support

Collections & Receivables

Outbound Calling Services

Winning business through tele-calling is nothing new. It’s been around for over three decades. Winning business through effective tele-calling however is an art that is only perfected through experience. And this is where you can count on Helios. With an experience spanning hundreds of outbound calling projects in various languages to over a dozen countries around the world, Helios has a range of tele-calling services that you can choose from, for both the B2B and the B2C markets. Unlike traditional call centres, Helios believes in a non scripted approach. By working closely with you, we would create a unique and customised tele-calling solution best suited for your business objectives – be it sales generation or customer acquisition. Please find below a selective list of our outbound calling services:

Tele-sales & Tele-Marketing

Market Research & Tele-Surveying

Data Cleaning & Verification

Lead Generation

Appointment Setting

Brand Promotion & Welcome Calls

B2B Services

Data & Back Office ServicesData work, be it data entry, capture or conversion is time and load consuming. Your cost conscious business can immensely benefit by outsourcing these services and using your staff to do better and more revenue oriented work. The information & communication age that we live in permit you to transfer significant amount of data instantly around the world enabling us to work on it, exactly the way you want and when you want. Our 24/7 data & back-office services allow you to rest assured that our staff are at work on your business, even when you aren’t. Through the optimal use of technological resources and the internet as a backbone, Helios is here to provide you with cost saving data & back office services, a selective list of which is given below:

Data EntryData MiningData CleansingData CaptureData ConversionData VerificationData AnalysisTranscription

Online & E-Support ServicesOut with paper. We’ve crossed that generation. With the optimal leverage of today’s ever-developing technology, no matter what your online service requirement is, Helios Outsourcing is here to serve you. E-mail & Chat Support are fast becoming the most preferred option of customer relationships for businesses around the world. Combined with other online options including live chat, e-fax & SMS, it is the age of E-Services. Helios provides a wide range of Online & E-Support services – so wide, that a list would not really do justice. As long as you have a requirement for a staff member to work on an online task, we are here to serve you. Please find below a selective list of the services we offer:

E-mail Support & Service E-mail Marketing & ManagementLive Chat / Web Chat SupportOnline Trading / MarketingOnline Content Monitoring & AnalysisE-Fax ManagementSMS Marketing & ManagementSocial Networking – Marketing & Management

Multilingual Services

Hallo! Bonjour! Ciao! Hola! Nei ho! – At Helios, we don’t just know to say Hello in over a dozen languages! All of Helios’s services are now available in a wide range of languages. Whether you need your customers’ calls to be answered from France or appointments to be set for your business in Germany or online chat support for your Italian prospects, Helios is here for you. Helios’s own contact centres as well as our associate centres are conveniently located in places around the world best suited to employ foreign language speakers at rates that enable us to provide you significant cost savings. Not only that, we also offer Bilingual and Multilingual services as well. Please feel free to peruse through the various services we offer, all of which are available in the language of your choice. Contact us today for a customised solution for your business.

Consultancy Services

From Glasgow to Cairo, New York to Kathmandu, Sydney to Dhaka, Nagpur to Cebu and Beijing to Nairobi, we are probably the world’s only contact centre consultancy management firm with the experience and expertise of having set-up call centres in over a dozen countries around the world! Millions of jobs, Billions in business and Trillions in calls & transactions - No one disputes the fact that the outsourcing industry is here to stay. With invaluable experience and expertise, partner with us to set-up your own call centre on different models that would give you the control that you require with the level of support you need. Helios offers you pragmatic advice, intelligent strategy and sustainable solutions helping you to improve contact centre efficiency, increase customer satisfaction and deliver higher returns on investment. Some of our service offerings include:

• Call Centre Set-up & Joint Venture• Call Centre Recruitment• Call Centre Training• Call Centre Deployment• Call Centre Campaign Outsourcing

Recruitment Process

Communication Fluency Assessment

Communication Fluency Assessment

Resume ScreeningResume Screening

I.Q/AptitudeTest

I.Q/AptitudeTest

Group Discussion

Group Discussion

Personal analysis

Personal analysis

Client/OpsSelection

Client/OpsSelection

Six StageRecruitmentProcess

Six StageRecruitmentProcess

Training Process

Induction

Exposes the trainees to all the functions of the organization,The business process and Other introductory details.

Induction

Exposes the trainees to all the functions of the organization,The business process and Other introductory details.

Voice & AccentAccent neutralisation or

communication based programwith emphasis on specific

Requirements.

Voice & AccentAccent neutralisation or

communication based programwith emphasis on specific

Requirements.

Process

Project specific training that gives trainees all required

information on the process including deployment.

.

Process

Project specific training that gives trainees all required

information on the process including deployment.

.

Refresher

Regular refresher courses onproduct information, conducted

to maintain a continuouslyupdated knowledge level

Refresher

Regular refresher courses onproduct information, conducted

to maintain a continuouslyupdated knowledge level

Re-training

Conducted for ambassadorsWho have been identified out of below par performance in

terms of quality or sales

Re-training

Conducted for ambassadorsWho have been identified out of below par performance in

terms of quality or sales

OJT

On the Job Training provided to trainees after deployment to assist them during the

initial stages of deployment.

.

OJT

On the Job Training provided to trainees after deployment to assist them during the

initial stages of deployment.

.

Quality Process

TrainingTrainingHiringHiring

Training and CoachingTraining and Coaching

FeedbackFeedback

MonitoringMonitoring

Live WorkLive Work

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