Helping Students Reach Success

National Institute for Staff and Organizational Development (NISOD) – May 31, 2011

Presented by:Shirley Gilbert – Special Assistant to the PresidentDebbie Aguilera – Students in Technology Services Manager Dr. Lydia Tena - Northwest Campus Dean

Case Management System DesignBackground Information

Irma Camacho, Director of Student Success Lucy Michal, Math Professor and Faculty Data Team Leader Tracy Von Maluski, ESL Professor and Start Right Coordinator Jose Baltazar, Counselor and Early Interventions Committee Member Gary Chacon, Institutional Technology Manager Art Gonzalez, Institutional Research Manager Griselda Espinoza, Students in Technology Services Student Manager Shirley Gilbert, Special Assistant to the President

Case Management System Design Team created through the Developmental Education Initiative (DEI)

To guide and support Developmental Education students through the attainment of their first 30 college credits.

Case Management Objective

Target audience for initial implementation: Students placing into all 3 areas Developmental Education Approximately 1,500 per semester

Process: Utilize a series of interventions that take place from time of testing through attainment of 30 college credits.

Continue development of system (checklists and messages) and conduct training during summer 2010

Conduct a pilot of the system on at least 2 campuses during fall 2010 semester

Case Management SystemRecommendations

Developmental Education Student Data – Fall 2009

Note: Calculated total is larger because of duplicated count if students are attending classes at more than 1 campus.

Utilize PREP Program Case Management System

Mentoring Program Implementation

Formed Mentoring Committee Tracy Von Maluski, ESL Professor and Start Right Initiative Coordinator Sue Selk, Speech Professor and Start Right Initiative Committee Chair Angelina Nunez, Reading Professor and Developmental Education Council

Chair Griselda Espinoza, Students in Technology Services Student Manager Edith Miledi , Students in Technology Services Student Manager Debbie Aguilera, Students in Technology Services Manager – Co-chair Dr. Lydia Tena – Northwest Campus Dean and AtD Leader College Liaison –

Co-chair Developed Mentor Solicitation Forms and Process to be Utilized Developed Mentoring Resource Guide Conducted Mentoring Orientation Training Session

Sought input for training from Big Brothers Big Sisters Representatives from resource areas within the College

Mentoring Program Implementation – Fall 2010

Gathered student data for targeted students Utilized PREP Program Case Management information Obtained Student Contact Information from IT Department

Conducted pilot at two campuses Northwest Campus – 152 students Valle Verde Campus – 875 students Assigned 20 students to each Mentor

Mentoring Program Implementation – Fall 2010

Five Campuses and Administrative Center Total Number of Mentors – 155 Total Number of Mentees – 1,800

Breakdown of Mentors by Site Administrative Service Center – 29 Mentors Mission Del Paso Campus – 16 Mentors Northwest Campus – 7 Mentors Rio Grande Campus – 31 Mentors TransMountain Campus – 15 Mentors Valle Verde Campus – 55 Mentors

Mentors by Classification Administrators – 5 Faculty – 88 Staff – 53 Students – 7

Expanded Mentoring Program – Spring 2011

Mentoring Events

Spring 2011 General Session – Mentoring Focus Solicited Volunteers to serve as

Mentors Dr. Terri Manning Keynote

Address – Understanding Generational Differences

Mentoring Orientation and Training Sessions Districtwide – Dr. Terri Manning By Campus Site – Committee

Members Meet and Greet Event with

President Mentors Mentees

Mentoring Events

Connecting with Mentees & Mentors

Meet & greet at beginning of the semester with Mentees Brainstorming get-together at the beginning of the semester for Mentors E-mail to students about Mentor Program Utilize Mentor Website

Technology issues Request alternative email address to facilitate contacts with students

Training for Mentors Techniques for contacting and maintaining a conversation with mentees Questioning Techniques (probing questions, useful facts about the college

programs, scholarships, etc…) Marketing the Program

Posters announcing program E-mail Announcements Pop-ups or other types of messages during the online registration process. Billboards Flyer/Information fact sheet about program Get Marketing Department involved

Meet and Greet Feedback

Mentoring Documentation

Mentee Forms

Mentor Forms

Mentor Forms

Contact Information for College Departments

Academic Calendar Campus Maps Mentoring Documentation Mentoring Committee Contact Information

Mentoring Resource Guide

Helping Students Reach Success

QUESTIONS