hi h i id t m thighway incident management and … department of transportation improving safety for...

ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders

Hi h I id t M tHighway Incident Management and Training Guideg

Technical Review Panel MeetingIllinois Department of Transportation

October 15, 2009


Introduction

• Project teamj• Tasks 1-3• Project management with ICT and SIUE• Support from SIUESupport from SIUE


Faculty Research TeamFaculty Research Team


Student Research TeamStudent Research Team


Computer Program for Table-Top Exercise


Task 1- Assess Needs

• 5-21-09, First TRP meeting in Springfield• 5-29-09, Meeting with IDOT D8 incident

management teammanagement team• 7-17-09, Attending incident management

training by fire department


Activities

• 8-21-09, 3-hour field ride with IDOT district 8 ETPETP

• 8-26-09, T3 Webinar --A Rural Emergency Incident in Utah US Route 163 Motor Coach Crash

• 8-27-09, Meeting with Capt. Culp of the ISP district 11


Activities

• 9-03-09, Meeting with IDOT District-3• 9-04-09, Meeting with Illinois Tollway

9 10 09 M ti ith Gl C b FD• 9-10-09, Meeting with Glen Carbon FD• 9-15-09, Meeting with MoDOT, g


Activities

• 10-01-09, Meeting with IDOT District 1 and ETP

• 10 02 09 Meeting with ISP District 5/Fire• 10-02-09, Meeting with ISP-District 5/Fire• 10-15-09, Second TPR meeting


IDOT-D8• Traffic incidents

• Include specific examples• Include specific examples– By lane– Rural vs urban

• Natural Hazards – Earthquake– Storm and FloodingS o a d ood g

• Terrorist attacks• Focus on the traffic management aspects ofFocus on the traffic management aspects of

these events


IDOT-D8• Safe parking is important for all agencies• Hazmat situations

• ETP operators take a full hazmat classp• Alright to refer to existing hazmat class


IDOT-D8• Work zone traffic management follows the

details within the MUTCD• Emphasize on secondary crash reduction in p y

rural areas


IDOT-D8• Provide an overview of what ITS folks do

• Particularly why they need certain info like:– Lanes blocked– Injuries– Location– How to call in incidents (mile marker or x-street?)– How to call in incidents (mile marker or x-street?)


IDOT-D8• Table-top exercise is a good idea• Include video as examples

Collected by TMC– Collected by TMC• Include a section on legal options

– i.e. move it law– operational agreements around the state asoperational agreements around the state as

examples


A Field Trip With ETP D-8A Field Trip With ETP D 8


First Assist. Flat Tire


Second assist: A box fell from a garbage truck


Split parking


Traffic conflicts


IDOT-D3• Liability is a significant issue

– Must follow existing plans to be defendable in courtcourt

• Good to include ICS for traffic incident respondersresponders– At least 700, 100, and 200 levels– Refer to these, don’t review them


IDOT-D3• IDOT guide for MOT• Work Site Protection Manual for

operations activities and emergencyoperations activities and emergency callouts (Issue 8 is most recent)

• State police are in charge of calling towing companies in district 3p


IDOT-D3• Current training

– No MOT through workzone– No 3Cs in training but it is important– No 3Cs in training, but it is important– No safe parking training for local FD (Likely

b/c they are volunteer)b/c they are volunteer)– Review basics for hazmats and no further


IDOT-D3• KEY CHALLENGES TO IM IN RURAL AREAS

N 24h t ff th i l ti– No 24hr staff so there is slow response time• Calls instead go to an answering service

– Personnel do not always know each othery• Sometimes familiarity and trust of other responders helps on IM

scenesDifficult to communicate with the public in a timely manner– Difficult to communicate with the public in a timely manner

• Safetea-Lu requires 20 minutes• No VMS in district

– Local FD buy-in to IM training is a must


ISTHAS• Traffic Operations Center• Automated incident

detection algorithmsg• TOC operations not 24-7

-Only during peak hours andOnly during peak hours and storms and major events; Dispatch center takes over for the other titimes


ISTHAS


ISTHA-Dispatch CenterS spatc Ce te•Handles both state police and maintenance/service patrolmaintenance/service patrol•FDs are assigned to each stretch of freewayy•IREACH – statewide communications channel


A Field Trip with HELPe d p t

Highway Emergency Lane PatrolHighway Emergency Lane Patrol


ISTHA-HELPS• Responders have hands on training

– Must first have 18months of experience at Tollway

• HELP operator stressed that IM was not just about saving delay it was aboutjust about saving delay, it was about making the roads safer by reducing secondary crashessecondary crashes.


ISTHA-training guideS t a g gu de• Existing training guide follows MUTCD

li itlexplicitly.• Mutual aid agreements (unified command)g ( )• Outreach helps make a great leap

between individual agency training andbetween individual agency training and into one integrated training


ISTHA-Training GuideS a g Gu de• HATS video is a great resource• Well-structured union contracts that all

multiple tasks for maintenance drivers to pbe able to respond to incidents

• Agreements with towing companies• Agreements with towing companies capable of removing vehicles larger than 8,000lbs


ISTHAS• Fire district breakdown is included in the

lmanual• HAZMATS

– Emergency Response guidebook built into the CAD systemCAD system

– First secure scene, then notify dispatch, then gather informationgather information


ISTHA-Crash HistoryS C as sto y• Lost two workers inLost two workers in

last five years


IDOT-D1-ETP


IDOT-D1-ETP• Currently revising their standard operating

d (SOP)procedures (SOP)• Conducts in-house training for 2 weeks

(classroom and field components)• Includes some IEMA hazmat material in their

training• About 80 ETP personnelAbout 80 ETP personnel


IDOT-D1-ETP• Coordinates the most with ISP and Chicago

FD d i b th t i i d i id tFD during both training and incidents• Noted that suburban FD frequently overreact

to incidents and close more lanes than needed

• IDOT does outreach to some of these FD to bridge this gapg g p


IDOT-D1-ETP• Maintenance crews are trained in basic

MUTCD MOT (lane closures)MUTCD MOT (lane closures)• Patrol officers use tow trucks and supervisors

SUVuse SUVs• Patrol officers are technically considered

highway maintainers per IDOT• Coordination with other agencies is very site g y

and agency specific


IDOT-D1-ETP• Promoted the use of table top exercises• Have debriefings for some incidents

• Medium incidents – may have small in-house debriefing

• Larger- may have a multiagency review of the response


IDOT-D1-TSC• 113 ramp meters, detectors, and dynamic

i (DMS)message signs (DMS)• The ramp meters can be programmed to

change metering rate during incidents • 38 DMS on expressways and 15 on arterialsp y• help monitor the ETP operations and support

with the signs and motorist informationwith the signs and motorist information


IDOT-D1-COM• Has in house NIMS training• ETP manual on C2C communication• All responders and dispatchers are trained p p

how to look up hazmat types• Traffic control class for his personnel but noTraffic control class for his personnel but no

MOT class


IDOT-D1-COM• Recommendation for Tabletop

• Using realistic situations that are not “perfect”• Using input on how agencies really cooperate in

the field• This includes limited staffing and ego interplay• Tabletop exercises might be improved by making

one for each level of responderT bl t i t f fl ti• Tabletop exercises were great for reflective learning


IDOT-D1-COM• Short staffing is always a challenge when

di f lk f t i isending folks for training• Suggest web-based training• 1,500 Maintenance personnel, plus 600 snow

birds (part time snow helper)(p p )


IDOT-D1-COM• No comprehensive route diversion plan• LMIGA is working on making a resource list

of people, signs, and other equipments in the metro area so you can physically see on a map where the closest resources are during an incident or disaster response


ISP/FireS / e• District 11

– Only ICS– Important to have a– Important to have a

HIMTDi t i t 5/Fi• District 5/Fire


ISP/FireS / e• Existing training-6 hours• Suggests:

– No more than one-day trainingy g– Supplemented by some web-based training– Two-levels training: g

• Awareness level• Operational level

– Certificate the training


ISP/FireS / e• Using before-and-after comparison of

same table-top exercise to assess the trainingtraining

• Quiz can be used for assessment.


ISP/FireS / e• Topics in the existing training materials:

– Crash History– Legal/ Liability issues

Preview of ICS– Preview of ICS– Basic MOT concepts– MOT through Incident Management areag g– 3C’s among responders– Safe Parking– Case Examples and Tabletop Exercise


ISP/FireS / e• Ranking for the following topics not included in

th t i i t i lthe training material:– Incident Response Policies/Procedures as 4 ( probably

include)include)– Hazmat Identification and clearance procedure as 3 ( no

opinion)p )– Policies and procedures for communicating with the TMC

as 3– Application of ITS as 4


Task 2- Survey

• Developed draft survey• Conducted pilot study

Add d ll t• Addressed all comments • Built and launched web surveyy


Developing Draft Surveyp g y• Solicit

– Importance of training subjectsWh t i i l d d i– What is included in existing training

F d t• From respondent – Background – Agency characteristics


Survey Pilot Study• Panel Review

– Revised per comments• FD Inputpu

– July Incident Management TrainingManagement Training

– Revised per common responsesresponses


Other Key Revisionsy


Web Surveyy


• Contacted ~100 IM agencies– IN, MO, IA, AK, WI– Fire & EMS, State Police, DOTs, ServiceFire & EMS, State Police, DOTs, Service

Patrols


• Preliminary Findingsy g– Who is responding?

Common training coordination– Common training coordination– Frequently used manuals– Importance of training topics– Feedback


Who is responding to the surveyother

Instructorll

other2%

Instructor16% personnel

11%

all24%

manager47%47%


Common Training CoordinationDHS Transportation

9%

Law enforcement

FAA 2%

FEMA/IEM 16%

DHS 4%

20%

Service patrol

Public health9%

Fire19%EMS

Towing4%

2%

19%EMS15%


Frequently Used ManualsIDOT Em. Opps. Manual, 21%

ERG, 13%

NIMS, 12%

ICS, 21%MUTCD, 13%

Service Patrol Handbook,

21%21%


Importance of Training Topics 1 of 2Importance of Training Topics 1 of 2

3 C'

MOT at Incident Scene

3 C's

ICS Overview

Basic MOT Concepts

Legal/Liability Issues

Policies/Procedures.

Crash History

g / y

0 1 2 3 4 5


Importance of Training Topics 2 of 2Importance of Training Topics 2 of 2

f d

Communicating with the …

ITS for Incident management

Case Examples

Tabletop Exercises

HAZMAT Clearance …

Case Examples

0 1 2 3 4

Safe Parking

0 1 2 3 4


• Feedback: – Question: What aspects of my job were

learned as I went, yet should have been included in training


• Responses: Technology use

Public relations

Safe parking29%

Responsibility7%

l

7%7%

MOT/ detoursCoord & C

Policies7%

MOT/ detours22%

Comm.21%


Completing the Surveyp g y• Awaiting final respondents

C il d t• Compile data• Conduct follow-up interviewsp

– Opinions of best training practices


Task 3- Literature Review

• List of literature collected• Literature Reviewed


List of New Literaturest o e te atu e• Training materials:

IDOT– IDOT– ISP/Fire Department– Emergency Responder Safety Institute (ERSI)– Illinois Tollway Authority– Illinois Towing Industry (PTROI)– VDOT/GDOT– ATSSA


List of New Literaturest o e te atu e• Illinois Tollway Authority :

– Illinois Tollway Incident Management Program (Word)( )

– Illinois Tollway Incident Management Training (PowerPoint)( )

– Illinois Tollway Incident Management_new video (PowerPoint)( )


List of New Literaturest o e te atu e• VDOT

– Traffic Incident Management Training Manual– Traffic Incident Management Training Manual (Word)


List of New Literaturest o e te atu e• Illinois Towing Industry (PTROI)

– 2003 Traffic Incident Management Tow Operator Workplan (TIMTOW) GUIDE (Word)p ( ) ( )

– Multidisciplinary Practices and Procedures for Towing at Traffic Incident Scenes (Word)g ( )

– WRECKMASTER (Word , Video)


List of New Literaturest o e te atu e• ATSSA

– Flagging Handbook (Word)– Incident Traffic Control for Responders– Incident Traffic Control for Responders

Training Course (Incident Management) (Word)(Word)

– Emergency Traffic Control for First Responders (Word)Responders (Word)


List of New Literaturest o e te atu e• IDOT

– Gasoline Tank Truck Emergencies– Response Handbook for Incidents Disasters– Response Handbook for Incidents, Disasters

and Emergencies (R.H.I.D.E.) (Word) ETP Training Material– ETP Training Material


List of New Literaturest o e te atu e• Emergency Responder Safety Institute (ERSI)

– Emergency Responder Roadway Operations Training Program (PDF, PowerPoint, Video)g g ( )

– Managing Emergency Incidents on the Roadway (PDF)Roadway (PDF)

– A public safety education program-Sarah’s Story (Video)Story (Video)


List of New Literaturest o e te atu e

– 2008 Emergency Response Guidebook– Traffic Incident Management- HERO UNIT– Traffic Incident Management- HERO UNIT

STUDENT TRAINING MANUAL (Word)


List of New Literaturest o e te atu e• Massachusetts Highway Department- 2006

– Unified Response Manual for Roadway TrafficUnified Response Manual for Roadway Traffic Incidents (Word)


List of New Literaturest o e te atu e• New Publications by FHWA:

– Simplified Guide to the Incident Command System for Transportation ProfessionalsSystem for Transportation Professionals (HTML, PDF 2.2MB)

– Traffic Incident Management in Hazardous– Traffic Incident Management in Hazardous Materials Spills in Incident Clearance Primer (HTML PDF 4 9MB)(HTML, PDF 4.9MB)


Accomplishments in the first quarterp q

• 90% Task 1 Assess the needs90% Task 1 Assess the needs• 30% Task 2 Survey• 10% Task 3 Literature Review


Next Stepp• Plan to meet some national experts:

Fi D t t R M f T– Fire Department, Ron Moore from Texas– WDOT, John Corbin– Phillip Weisberg, 3D Projects Manager, 301-

403-2710 [email protected] (3D training)g@ ( g)• Continue to work on the survey

C ti t k th lit t i• Continue to work on the literature review

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