hidelisa sanchez resume 01-2016
TRANSCRIPT
Ms. Hidelisa (Lisa) Sanchez60 Timberbrook Drive
St. Peters, Missouri 63376–1234Home: (636) 627-1969
Email: [email protected]
To obtain a challenging position, utilizing my Bilingual skills in communications, strong customer service, credit and collection and sales developed through my past experience, as well as to provide an opportunity for advancement.
EXPERIENCE
August 2003 Federal Mogul, St. Louis, Missouri Retired 01/2016 Bilingual (Spanish) Customer Service Coordinator
Responsible for data entry of orders on Nabs, Sap, Web Order and the On Base systems.
Creating Credit requests resolving shipment over/short, damaged goods, etc
Handling incoming calls for English and Spanish speaking customers.
Taking phone calls requesting engine kit look ups, checking inventory and placing their orders
Working closely with Southfield Customer Financial Service to resolve credit issues for our Spanish speaking customers
Communicating with our warehouses to solve problems and find a workable solution to provide excellence Customer Service
April 2000 to Misco Shawnee Inc., Earth City, Missouri May 2003 Credit Analyst
Initiating investigations of new credit applications by contacting other creditors
Obtaining and analyzing Dun & Bradstreet to establish credit limit Contacting customer regarding past due invoices Reconciling problem accounts and working to establish good work
relationship with their Accounts Payable Departments In charge of accounts that have been turned over to a collection
agency Monitored payments received, supplied documentation as
requested by the collection agency Assisted in general office duties such as copying, faxing, filing, etc. Proficient with Microsoft Word, Excel and the internet
June 1991 to Hasco International, Inc., St Charles, Missouri March 2000 Bilingual Customer Service Representative
Worked on ACD system to receive and process large quantity of inbound English and Spanish speaking phone calls
Worked with customers to evaluate and resolve account problems Handled refund processing Utilized problem solving skills to investigate and evaluate accounts
to conclude best resolution for customer and the company Researched accounts on microfiche Performed multi-task functions on a CRT system and PC
EDUCATION
1976 to 1977 Florissant Valley Community College, Ferguson, MissouriCompleted course work in Data Processing, Flow Charting, Basic, COBOL and RPG Programming
REFERENCESAvailable upon request.
