Hilton Hotel Hilton Houston Post Oak

Meeting & Event Resource Guide

Our goal is to be Best to Do Business With. There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and

post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image.

To aid you in the planning process, we have compiled the following hotel information. It is a

pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Please note that all pricing is subject to change.

We look forward to supporting you in planning a successful event.

Hilton Houston Post Oak 2001 Post Oak Boulevard

Houston, TX 77056

www.Hilton.com

www.houstonpostoak.hilton.com

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Table of Contents General Information

• Hotel Overview • Guest Room diagrams with specifications • Suite Information and Descriptions • Dining Information with Restaurant Descriptions • Hotel Shop(s) Information

Function Space and Banquets

• Function Space Diagrams with specification • Catering Menu’s available separately

Resource Information

• Hotel specifics listed alphabetically Forms

• Amenity Request Form • AV Form (For Exhibitors) • Credit Application • Credit Card Authorization • Electrical Form • Internet / Phone Form • Planning Checklist • Room Re-Key Form • Resume Questionnaire • Shipping Form

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GENERAL INFORMATION At the Hilton Houston Post Oak, you will discover an elegant atmosphere complete with modern amenities and Texas-sized hospitality. Our luxurious setting is convenient to Houston's Uptown business district and some of Houston’s most exciting attractions. Our newly renovated and oversized accommodations feature plush pillow top beds, wireless Internet access and floor to ceiling glass doors leading onto a private balcony overlooking the Houston skyline. Guest can relax in The Brittany Bar, our cozy British-style pub, or savor delectable USDA Angus beef and fresh seafood at our Promenade Restaurant. We offer more than 30,000 square feet of flexible function space ready to be transformed to fit any occasion. With 23 function rooms designed to graciously accommodate up to 1,350 guests, our friendly staff is ready to transform your event into an outstanding occasion from beginning to end. FUNCTION SPACE AND BANQUETS Whether you need a large meeting or social gala, to an intimate corporate dinner family celebration, you’ll find a variety of meeting spaces to suit every need from 10-1000 persons. Our newly refurbished Grand Ballroom offers updated technology capabilities in a luxurious setting. Smaller breakout style meeting rooms can accommodate numerous styles of setups and even Social events have a specific home in our Post Oak and Vendome rooms. Permanent Board rooms are available to seat up to 16 guests in executive comfort that are located conveniently near the Promenade dining room for flexibility in food service. If you are tired of the same old “box style” meeting room, see the variety of event spaces in our virtual tour.

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RESOURCE INFORMATION Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Balloons Banks Banquet Beverage Selection Banquet Curfews Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing Business Center Car Rental Agencies Cash Paid Outs Cash Paying Guests Celebrity/ Dignitary Visits Changing Facilities/Day Use Check Cashing Privileges Check-In and Checkout Coat Check Services Coffee Maker Concierge Convention Center Corkage Credit Cards Credit Policy Currency Exchange Dance Floor Decorations Deposits Destination Management Companies (DMC) Diagrams Dietary Requirements Directions to the Hotel Doctors on Call Drug Stores Dry Cleaning eEvents Electrical

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Elevators Emergency Procedures Entertainment Environmental Commitment Executive Meeting Packages Exhibits Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations Freight Elevator General Manager Gift Certificates Gift Ideas Golf Course Information Gratuities Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline Hair Salon HHonors Floor Hospitality Desks Hospitality Suites Functions Hotel Facts/History Hotel Map Housekeeping In Conjunction With (ICW’s) Indemnification In-Room Dining Interpretation/Translation Services Internet Services Key Cards Key Hotel Contacts Kiosks Kosher Labor Laundry/Valet Limousine Services Linen Selection Liquor Laws

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Load-In/Load Outs (Production, Decor, & Staging) Loading Dock Local Information Lost and Found Luggage Storage Manager on Duty (MOD) Mail Services Massage Therapy Master Accounts Medical Facilities/Services Meeting Room Capacities Meeting Room Deliveries Meeting Room Rental Meeting Room Set Standard Newspapers/Publications Office Equipment/Supplies Off Premise Catering Package Room Parking Personalized On-Line Group Page (POG) Pets (policies) Photography Pianos Pools Post-Convention Meeting Post Event Report Posting of Events Pre-Convention Meeting Printing Services Production Guidelines Public Transportation Pyrotechnics Radios/Pagers/Nextels Recycling Registration Assistance Registration Desks Reservations (RAPID!) Restaurants/Lounges Restaurant Reservations Restrooms Resumes Rigging Robes Ropes/Stanchions Rooming Codes/Rooming Lists Safes/Safe Deposit Boxes

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Security Shipping and Receiving Shoe Shine Shopping Signage/Banners Site Inspection/Pre-planning Smoking Sound System Special Meal Requests Storage Suites Taxes Taxicabs Team Member Recognition Telephones/Telecommunications Theme Parties Tours/Sightseeing Trash Removal Tuxedo/Formalwear Voice Mail Weather Wheelchairs Wired Payment Worship Services Zip-Out Checkout

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ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliates opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Services Manager will provide detailed information and can discuss other ideas not listed below:

Logo products, e.g., keycards, cocktail napkins, to go lunch boxes, etc. Video Channel Plasma Screens Banners/Signage

Back to Resource Information AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space will work directly with our Event Services Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering/Event Services Department to set up food, beverage and payment arrangements. Back to Resource Information AIRLINE INFORMATION

Airline Nationwide Aero Mexico 1-800-237-6639 Air Canada 1-888-247-2262 Air France 1-800-237-2747 Air India 1-800-223-7776 Air Jamaica 1-800-523-5585 Air New Zealand 1-800-262-1234 Air Tran 1-800-247-8726 Alaska Airlines 1-800-426-0333 All Nippon Airways 1-800-235-9262 American Airlines 1-800-433-7300 America West Airlines 1-800-235-9292 Austrian Airlines 1-800-843-0002 British Airways 1-800-247-9297 Continental Airlines 1-800-525-0280 Delta 1-800-221-1212 Frontier 1-800-432-1359 Japan Airlines 1-800-525-3663 Jet Blue 1-800-538-2583 KLM Royal Dutch Airlines 1-800-447-4747

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Korean Air 1-800-438-5000 Lufthansa 1-800-645-3880 Midwest Airlines 1-800-452-2022 Northwest (Domestic) 1-800-225-2525 Northwest (International) 1-800-447-4747 Qantas 1-800-227-4500 Singapore Airlines 1-800-742-3333 Southwest Airlines 1-800-435-9792 United Airlines 1-800-521-0810 US Air 1-800-428-4322 Varig 1-800-468-2744 Virgin Atlantic 1-800-862-8621

Airport Information Houston has two airports within the city. You may visit their website at www.fly2houston.com . George Bush Intercontinental Airport - IAH Located 45 minutes north of the hotel. Telephone : (281) 230-3000 Directions to the Hotel: * Exit Airport on JFK Boulevard * Take Beltway 8 West to * I-45 South to * 610 West (will loop around to become 610 south * Exit Post Oak Boulevard * Turn right onto Post Oak Boulevard * Go through (3) traffic lights * The hotel is located on the left side William P. Hobby Airport - HOU Located 30 minutes south of the hotel. Telephone: (713) 640-3000 Directions to the Hotel: * Exit Airport on Broadway * Take I-45 North to... * 610 West (will loop around to...) * 610 North * Exit Westheimer * Turn left onto Westheimer * At the first intersection, Post Oak Boulevard, turn right * The hotel is located on the right side. Shuttle Information: SuperShuttle utilizes a proprietary reservations system and reservations can be made around the clock at www.SuperShuttle.com or 1-800-BLUE VAN (258-3826) or with local Houston based dispatchers at 713-523-8888. Reservations must be made at least 4 hours in advance of the pick-up time. Back to Resource Information

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AMENITIES Food and Beverage Amenities The Hilton Houston Post Oak world class culinary staff would be delighted to prepare attractive and delicious amenities for your VIP’s and/or your entire group. Please contact your Event Manager for suggestions on our most popular amenities. Delivery charges, gratuities and taxes for food and beverage amenities are added to the price of each food and or beverage amenity. Special Amenity Note • For all amenities ordered through the hotel please provide a welcome card. • Amenities with alcohol can only be sent to person’s 21 years or older. • Special request or large orders require advance notice. Please advise your Event Manager

regarding questions on specific amenities. Once prepared, these orders cannot be cancelled and full charges will be assessed less delivery cost.

Standard Amenities Samples of our extravagant variety of amenities are: • Fruit Basket • Fruit & Cheese with or without Wine • Tuxedo Strawberries with or without Champagne • Truffles and Cordial Back to Resource Information AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and transportation services are, and will be, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act. You agree that one week in advance of your event, you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space. You agree that you will be responsible for the procurement and payment of all charges for any and all auxiliary aids. We will, upon your request, furnish you with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance with the ADA in the set up and conduct of meetings for your event. A limited number of disabled guestrooms are available and should be reserved as soon as possible, if needed. Back to Resource Information AUDIO/VISUAL Presentation Services, our audiovisual company, brings over 40 years of experience in the field of audio visual to your meeting at the Hilton Houston Post Oak. They can be reached by dialing 713-965-9357. Back to Resource Information

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AUTOMATED TELLER MACHINES There is an ATM conveniently located in the Lobby of the hotel. There are also ATM locations in Houston at all major bank locations. (See Banks) Back to Resource Information BABY-SITTING SERVICES The following childcare companies are licensed, bonded, insured & CPR trained. Parents should arrange directly with the company selected. Babysitting agencies are not affiliated with the hotel, and as such, the hotel is not responsible for the services rendered by these agencies. The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment is required to the vendor. Room charges or master billing for babysitting services is not permitted. Please call sitters for current rates. Angel Sitters Morningside Nannies 9818 Westview 2020 Southwest Freeway, Suite 200 713-467-0210 713-526-3989 Back to Resource Information BALLOONS Secured helium balloons may be used with prior approval. Appropriate clean up fees apply to pickup loose helium balloons. All helium tanks must be in an approved safety stand or cart and stored in the loading dock area following their use. There must be prior written approval for the use of all displays and/or decorations proposed by guest. Please see the Banquet Event Order (BEO) for other specific contractual information. Back to Resource Information BANKS The hotel has an ATM located in the lobby, just across from the front desk for your convenience. There are also several banks located with in walking distance and/or a short ride from the hotel: Bank of America 5171 San Felipe St. Houston, TX 77056 713-966-7550 Compass Bank 2200 Post Oak Blvd. Houston, TX 77056 713-966-2200

Frost Bank 1990 Post Oak Boulevard Houston, TX 77056 713-388-7600 Washington Mutual 5020 San Felipe St. Houston, TX 77056 713-623-8696

Wells Fargo – Drive Thru 4824 San Felipe St. Houston, TX 77056 713-627-2393 Wachovia 4906 San Felipe St. Houston, TX 77056 713-871-9967

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BANQUET BEVERAGE SELECTION The Hilton Houston Post Oak offers a choice of standard and premium beverages on banquet bars. The following is a list of beverages currently offered by our beverage department for banquets. As the availability of some of the items vary, this list may or may not be complete and is subject to change. Specialty items are available upon request. Call Brands Premium Brands Ultra Premium Scotch: Dewar’s White Label Chivas Regal Johnnie Walker Black Bourbon: Jim Beam Jack Daniel’s Gentleman Jack Vodka: Smirnoff Absolut Grey Goose Gin: Beefeater Tanqueray Tanqueray 10 Rum: Bacardi Silver Bacardi Select Myer’s Rum Tequila: Sauza Gold Cuervo Gold 1800 Reposado Blended Whiskey: Canadian Club Crown Royal Crown Reserve Blended drinks and other beverages are available upon request. A banquet wine list is available. Back to Resource Information BANQUET CURFEWS There is an outdoor function curfew of 9:00 pm. In accordance with Texas liquor laws, all alcoholic beverage sales will conclude at 1:30 a.m. and all alcoholic beverages must be removed by 2:00 a.m. Back to Resource Information BANQUET EQUIPMENT Most items in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory will likely have rental costs which will be passed on to your group. For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information BANQUET MENU SELECTION We request that banquet menus, room arrangements and other details pertinent to your convention be submitted to your Catering/Event Manager 30 days prior to your conference date. We are happy to custom design menu proposals for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event. Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be accommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements.

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STANDARD BANQUET TERMS AND CONDITIONS 1. CONFIRMATION and ASSIGNMENT of FUNCTION SPACE: The function space assigned on

the EO, indicates the space that is tentatively being held and will be held on a definite basis upon signing of this EO by both parties. The terms and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force and this EO is intended to provide specific function/event information in support of the original agreement. If for any reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment.

2. GUARANTEE OF CHARGES: At least 72 hours (three business days) before your event, you must inform us, in writing, of the exact number of people who will attend your event. The arrangements set forth on the reverse side of this EO will serve as the final arrangements for your event. The services, products, fees etc., as noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us or the number of people indicated at the time you signed the sales agreement or this EO, whichever is greater. We will not undertake to serve more than 3% more than this guaranteed minimum.

3. DEPOSITS/TAXES: We may request that you pay a deposit of 25% of the estimated dollar value of the event when you sign this agreement. You agree to pay separately any and all federal, state, municipal or other taxes imposed on or applicable to your event. In the State of Texas, public room rental are subject to a 6% tax.

4. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2, whichever is greater. As products and services must be purchased and scheduled in advance, notification seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be owed for cancellation of your sleeping room contract.

5. PAYMENT IN ADVANCE: Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three business days prior to your function or by personal bank check two weeks prior to your function. We may terminate this agreement and retain the portion of your deposit or seek additional amounts necessary to equal the cancellation fee provided in paragraph 3 if payment is not made as agreed. If you have established credit, payment in full will be due within thirty (30) days of your function. If you prefer, all charges can be paid by credit card. Hilton accepts American Express, Diners Club, Discover Card, JCB International, Master Card or Visa. If credit has not been approved for your function, you will provide us with the credit card to which all estimated master account charges will be charged. If credit has been approved, you will provide us with your credit card information at the time of your function.

6. LABOR CHARGE: If the guaranteed number for your event is less than twenty (20) persons, we will add a $50.00 labor charge to your account. This will be used to cover our costs of the event and will not be distributed as a service charge to our employees working at your event.

7. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests, invitees and other persons vacate the designated event space at the end time indicated on the final EO. You further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with these regulations

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8. SERVICE CHARGE: Service charge of 22% of the food and beverage total, plus any applicable state or local tax, will be added to your account as a service charge. This service charge is not a gratuity and is the property of the hotel to cover discretionary costs of the Event.

9. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions

Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover hotel cost and additional labor. If equipment is necessary that exceeds hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, contractors, or agents.

10. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the hotel alcoholic beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic beverages from outside sources. A Hold Harmless Agreement and Liability Insurance are required if food or beverage products not purchased and served by hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if hotel labor is required.

11. DISPLAYS AND DECORATIONS: YOUR PROPERTY: We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. For the safety of persons and property, no fireworks or incendiary devices may be used indoors at the hotel. All displays and/or decorations will be subject to our prior written approval.

12. SECURITY: If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in which we are located, which agency will be subject to our prior approval. Such security personnel may not carry weapons.

13. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations, and our rules, copies of which are available from the hotel’s sales department. Group agrees to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. Should you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated therewith.

14. INDEMNIFICATION: To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney's fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel.

15. FIRE SAFETY: You agree to obtain at your own expense and provide copies to the hotel of any and all necessary licenses, permits or approvals for your event, including, but not limited to, licensing, Fire Marshall, Health Department, or other permits.

16. AUXILIARY AIDS: The hotel represents and you acknowledge that the hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with

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our public accommodation requirements under the Americans With Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the hotel.

17. DELIVERIES: Arrangements for delivery of packages should be made through the catering office. Receiving, handling and shipping charges may apply. No COD packages will be accepted.

18. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function, which specifically reference the Hilton name or logo.

19. COLLECTION/ATTORNEY'S FEES: The parties agree that in the event that any dispute arises in any way relating to or arising out of this contract, the prevailing party in any arbitration or court proceeding will be entitled to recover an award of its reasonable attorney's fees, costs and pre and post judgment interest. If the hotel retains the services of a collection agency or attorney to assist in the collection of any amounts due under this agreement, you will pay all expenses incurred by us in such collection efforts.

20. ARBITRATION: The parties agree that any dispute in any way arising out of or relating to this contract will be resolved by arbitration before JAMS/ENDISPUTE® or the American Arbitration Association, pursuant to the organization’s rules in the state and city in which the hotel is located and pursuant to that State’s law as the governing law. The parties agree that any arbitration award will be enforceable in state or federal court.

21. AMENDMENTS/CHANGES: The parties agree that any amendments or changes to the arrangements described in this contract must be made in writing, signed by both you and us, provided, however, that this contract includes all signed or unsigned banquet event orders (and the terms and conditions contained therein and attached thereto) issued by us for this and related events.

22. INSURANCE: You agree, if requested by us, to obtain and keep in force, during the term of its occupancy and use of our premises for your event, policies of general liability insurance, specifically referring to and including the contractual liability referred to in paragraph 13, premises-operations, broad form property damage, independent contractors coverage, and personal injury liability with limits of $1,000,000.00 with such responsible insurance companies satisfactory to us; and, if applicable, worker's compensation insurance to statutory limits, employer's liability insurance with limits of $100,000.00 and automobile liability insurance covering all owned, non-owned and hired vehicles with limits satisfactory to us. You agree to include Hotel, Hilton and Owner in such policies as additional insureds thereunder. Your insurance will be considered primary of any similar insurance carried by us. You agree to deliver to us at least three (3) days prior to your event copies of certificates of insurance for each policy required by us.

23. FORCE MAJEURE. Neither party shall be responsible for failure to perform this contract if circumstances beyond their control, including, but not limited to; acts of God, shortage of commodities or supplies to be furnished by the Hotel, governmental authority, or war in the United States make it illegal or impossible for the hotel to hold the event.

Back to Resource Information BELL SERVICES Our bell services department is responsible for the movement of your luggage and the delivery of all non-food and beverage amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. The current rate is $3.00 per person each way (in or out), plus state tax,

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and is subject to change. Departure notices and bag pulls should be coordinated with our Concierge and/or Event Manager. Back to Resource Information BILLING If your event meets the established criteria for direct billing of charges, please complete and return our credit application. This must be received not less than 40 days prior to your event to allow for processing. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with of your charges. Back to Resource Information BUSINESS CENTER Whatever your business needs are, they can all be accommodated through our in-house automated Business Center. The Business Center is open 7 days a week, 24 hours a day and is conveniently located off the main lobby with easy payment by credit card at the Business Center Kiosk. Services include access to computers for internet use, color or black and white printing, fax machine and copying. For large quick printing or copying jobs, we recommend calling: Kinkos 5616 Westheimer Rd Houston, TX 77056 Phone: (713) 963-9899

Office Depot 5134 Richmond Ave. Houston, TX 77056 Phone: (713) 552-1175

Office Max 6135 Westheimer Houston, TX 77057 Phone: 832-252-8149

Back to Resource Information CAR RENTAL AGENCIES Toyota Car Rental is located in the Hilton Houston Post Oak lobby for your convenience (713-850-9200). Near by agencies include: Advantage Rental Car 6015 Hillcroft at Highway 59 South Houston, TX 77081 - 4.9 miles 713-850-9857 800-777-5500

Avis Rental Car 4825 Richmond Avenue Houston, TX 77027 - 1.3 miles 713-629-7230 800-230-4898

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Budget Rent-A-Car 9711 Southwest Freeway (59 South) Houston, TX 77074 - 9.3 miles 713-776-8012 800-527-0700 Enterprise Rental Car 5803 Richmond Avenue Houston, TX 77057 - 4.0 miles 713-532-9339 866-799-7961

Hertz Rental Car Westin Galleria Hotel Lobby 5060 West Alabama Houston, TX 77056 - 1.4 miles 713-629-0190 800-654-3131 National Car Rental Doubletree Guest Suites Hotel Lobby 5353 Westheimer Houston, TX 77056 - 1.1 miles 713-961-4173 800-227-7368

Back to Resource Information CASH PAID OUTS The Hilton Houston Post Oak will issue cash paid out from cash transactions only. We do not issue advances from credit cards or checks. Back to Resource Information CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Hilton Houston Post Oak will require full payment in advance for room and tax charges. In addition, there will be a $50.00 per day refundable deposit for incidental charges. If the guest does not wish to establish credit for incidental charges, the guest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets, movie charges or other services will also be restricted. Back to Resource Information CELEBRITY/DIGNITARY VISITS Your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/Event Manager is happy to work with you to accommodate any needs you have. For further information you may contact the Houston International Protocol Alliance at 713-227-3395 or visit their website http://www.visithoustontexas.com/about/protocol . Back to Resource Information CHANGING FACILITIES/DAY USE Any guest who wishes to use a hotel room for the day or for a short period of time will be charged a half day rate. The hours of guest room availability for use will depend on the occupancy of the hotel. If a guest would like to secure a room for an early arrival he/she will

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need to book the room for the day beforehand. Please contact the front office management team to discuss the request. Back to Resource Information CHECK CASHING PRIVILEGES Check Cashing privileges for hotel guests are available at our Front Desk. You may cash a check of up to $100.00 per day. A driver’s license is required when cashing a check. Back to Resource Information CHECK-IN AND CHECKOUT Check-in time is 3:00 pm. Early check in requests should be made when making reservations. Late check-in requests should also be noted during the reservation process if a guest will be arriving after 11:00 pm. Check–out time is 12:00 pm. Our Guest Service Department can arrange to check luggage for those guests arriving early when rooms are not available and for guests attending functions on departure day. Early Departure Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been confirmed, there will be a $35.00 early departure fee assessed in the event the guest departs prior to their confirmed departure date. Late Departure If the need arises prior to the guest’s departure, the guest should call the front desk before 12:00 pm and request a late check-out. Approval will be dependant on the hotel’s occupancy at the time of the request and is subject to a late check-out fee. A late check-out fee will be assessed for failure to vacate the room by 12:00 pm on departure day. Late departure fees are calculated at 1/2 day rate for checkouts from 12 noon until 6:00 p.m. and full day rate after 6:00 p.m. Satellite Check-In Please check with your Event Manager on Satellite Check-In options. Zip Checkout With Zip Checkout, your room folio is provided at your door early in the morning of your departure. Simply verify the charges and use the television remote or dial extension 24 to check-out. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Kiosks The Hilton Houston Post Oak offers Kiosk check-in and checkout as a convenience to our guests. Our kiosk is user friendly and accepts credit or HHonors cards. Guests are able to retrieve room keys at check-in and a printed folio at checkout. Guests may also print major airline boarding passes through the kiosk. Back to Resource Information

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COAT CHECK SERVICES Coat check is available for your event at schedule rates and is offered seasonally on request. Back to Resource Information COFFEE MAKER Each guest room is equipped with a Cuisinart 2 cup coffee makers brewing Lavazza Italian Style coffee in individual cups. Tea service is also included in each room. Back to Resource Information CONCIERGE Concierge services are available 7 days a week. Services include arranging airport transportation, city and tourist information, restaurant accommodations and reservations and office services. Baby sitting, salon appointments, floral delivery or other arrangements for that special night on the town are also available. Back to Resource Information CONVENTION CENTER HOUSTON George R. Brown Convention Center 1001 Avenida de las Americas Houston, Texas 77010 713-853-8000 800-427-4697 713-853-8090/fax http://www.houstonconventionctr.com The George R. Brown Convention Center is conveniently located approximately 15 minutes, 9.1 miles from the hotel. The George R. Brown Convention Center is one of the most advanced convention facilities featuring 1.8 million gross sq ft, the George R. Brown Convention Center now ranks among the 10 largest convention centers in the nation Back to Resource Information CORKAGE Please see your Catering or Event Manager for specifics. Back to Resource Information CREDIT CARDS The Hilton Houston Post Oak honors all major credit cards. Back to Resource Information

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CREDIT POLICY Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three business days prior to your function or by personal bank check two weeks prior to your function. If you would like to establish credit, please contact your Catering/Event Manager. Back to Resource Information CURRENCY EXCHANGE Currency exchange can be made at the American Express Office located in the Galleria Mall just a few blocks from the hotel. Hours are Monday through Friday 9:00 a.m. to 6:00 p.m. Also, the IBC Bank in the Galleria does currency exchange. They are open 9 a.m. to 8 p.m., Monday through Saturday and 12 Noon to 5:00 p.m. on Sunday. They are located in Galleria II on the 3rd level. Back to Resource Information DANCE FLOOR We will supply a dance floor for your event based on the inventory available. Additional dance floor may be rented if needed. Charges may apply for the installation of dance floors at certain events. Back to Resource Information DECORATIONS Please contact your Catering/Event Manager for a description of items available as well as complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens. We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right to contract and charge for hotel staff to provide the labor for any installations or removals of such. Confetti of ¼” or larger only may be used on tabletops. Charges of $50.00 per hour will apply to pickup confetti, streamers or strings from the floor. Back to Resource Information DEPOSITS Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment 72

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business hours prior of room and tax, and any catering/banquet charges is required for guests not wishing to utilize a credit card upon check-in. Back to Resource Information DESTINATION MANAGEMENT COMPANIES (DMC) Preferred vendors that have successfully worked with the hotel: Cosmo Cool Concepts 1704 Seamist Dr. Suite 410 Houston, TX 77008 Phone: 713-863-1800 Fax: 713-863-1810 Toll Free: 1-888-863-1801 www.cosmocoolconcepts.com Destination Houston 912 Prairie Houston, TX 77002 Phone: 713-227-8300 Fax: 713-227-8303 www.destinationhou.com Sullivan Group 94545 S. Pinemont Dr. Houston, TX 77041 Phone: 832-200-1010 www.sullivan-group.com Back to Resource Information DIAGRAMS Diagrams are available on our website or contact your Catering/Event Manager. Back to Resource Information DIETARY REQUIREMENTS Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required. Advance notice is requested. Back to Resource Information DIRECTIONS TO THE HOTEL Directions to the Hotel from George Bush Intercontinental Airport

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* Exit Airport on JFK Boulevard * Take Beltway 8 West to * I-45 South to * 610 West (will loop around to become 610 south * Exit Post Oak Boulevard * Turn right onto Post Oak Boulevard * Go through (3) traffic lights * The hotel is located on the left side Directions to the Hotel from William P. Hobby Airport * Exit Airport on Broadway * Take I-45 North to... * 610 West (will loop around to...) * 610 North * Exit Westheimer * Turn left onto Westheimer * At the first intersection, Post Oak Boulevard, turn right * The hotel is located on the right side. Back to Resource Information DOCTORS ON CALL Doctor on Call: 713-541-4300 (24 hour listing) Doctor for Call: 1-800-399-5915 ($300 per visit) Back to Resource Information DRUG STORES CVS Pharmacy: located 3 blocks east of the hotel, open 24 hours Main #: 713-386-1091 Pharmacy #: 713-386-1091 Walgreens: located 3 blocks west of the hotel, open 24 hours Main #: 713-623-0606 Back to Resource Information DRY-CLEANING – SEE LAUNDRY/VALET Dry cleaning services are available through the hotel Housekeeping Department, Monday through Saturday (excluding holidays). In by 9:00 a.m. back by 6:00 p.m. Coin Operated Laundry located 20 minutes from the hotel at 2021 Hillcroft. Open daily 9:00 a.m. to 10:00 p.m. Back to Resource Information

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eEVENTS Hilton Family’s online booking channel for small groups and meetings. For further information, please contact the Sales/Catering office. Back to Resource Information ELECTRICAL The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your Catering/Event Manager if you require an Electrical Services Request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Catering/Event Manager. A complete production package is also available through your Catering/Event Manager. Please see forms for pricing and ordering. Back to Resource Information ELEVATORS The Hilton Houston Post Oak has 4 guest elevators located in the Lobby. In addition, there are 2 parking garage elevators located in our adjacent parking garage. Back to Resource Information EMERGENCY PROCEDURES The Hilton Houston Post Oak is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures: • The hotel internal emergency number is “0”.

• The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency number “0” will initiate the appropriate response.

• Paramedics and the Fire Department are 4.5 miles away. The Police Department is 4.5 miles away.

• Our Security Department, as well as a small number of other employees, are trained in CPR and First Aid.

• Emergency evacuation routes and procedures are located on the inside of all guest room doors.

• Nearest emergency room: 7.36 miles away at Hermann Memorial Southwest

• Nearest hospital: 7.36 miles away at Hermann Memorial Southwest

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ENTERTAINMENT The Hilton Houston Post Oak has key contacts in the entertainment industry, which make it possible to assure satisfaction and secure the best local, national, and international talents. Please contact your Catering/Event Manager for assistance in booking entertainment. Back to Resource Information ENVIRONMENTAL COMMITMENT At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can. Back to Resource Information EXECUTIVE MEETING PACKAGES Executive Meeting Packages are available. Please contact your Catering or Event Manager. Back to Resource Information EXHIBITS Please request the hotel’s Exhibit Resource Guide from your Catering/Event Manager. Back to Resource Information FAX MACHINES Fax machines may be rented through Presentation Services for your event for your private use. Back to Resource Information FAX NUMBERS For Guests: 713-623-6685 Catering/Convention Services Office: 713-961-1557 Sales Office: 713-961-1557 Back to Resource Information FIRE CODES The following are a few general regulations that typically fall under local fire authorities’ specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and regulations.

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Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading. Setup is not permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles & ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging & props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval & stand-by fire watch are your responsibility & final approved copies must be received at least 3 days prior to the event. Fire Marshal Approval: All events which involve outside staging/draping and exhibit/demonstration diagrams are required to have written approval by the local Fire Marshal. It is the responsibility of the vendor/contractor to submit and obtain and pay for any processing fees. Four copies of final approved diagrams are to be submitted to the Event Services/Catering office at least 14 days prior to load-in. No vendor will be allowed to load-in without a Fire Marshal approved plan. Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency. No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof. Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit. No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants. Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans. Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for chairs on both sides. It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations. Back to Resource Information

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FITNESS CENTER The Hilton Houston Post Oak offers 24 hour access to their own fitness center located on the 2nd floor by the pool. Fitness by Precor® offers the latest equipment for a more personalized workout and offers the essentials for your workout: cardio with personal TV screens and headphones, free weights, water, courtesy towels & room to stretch. Back to Resource Information FLAGS Our Banquet Department currently has 2 United States flags and 2 Texas State flags in inventory. If you require additional flags, please discuss rental costs with your Catering/Event Manager. Back to Resource Information FLORAL/FLORIST We are please to recommend several local florists that can accommodate a broad range of your budget and design needs. Contact your Catering Manager for direct information. Back to Resource Information FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this country. Our hotels often have prepared food available from over-production that can be donated to charitable organizations for service to their constituencies. Please discuss these options with your Catering/Event Manager. Back to Resource Information FREIGHT ELEVATOR The Hilton Houston Post Oak has 3 service/freight elevators. The door opening on all 3 elevator’s is 42”w x 84”h. The cab dimensions on 2 elevators are 80”w x 55”d x 96”h. The third elevators dimensions are 80”w x 55”d x 150”h. Back to Resource Information GENERAL MANAGER John Binick joined the Hilton Houston Post Oak in June 2003, as General Manager. He has been in the hotel industry for over 35 years. Mr. Binick welcomes your group to the Hilton Houston Post Oak and is accessible as needed. Back to Resource Information

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GIFT CERTIFICATES A gift certificate is a wonderful way to reward your attendees, staff or incentive event winners. Please contact the Sales & Catering Offices for further details regarding the purchase of Gift Certificates. Back to Resource Information GIFT IDEAS http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection Back to Resource Information GOLF COURSE INFORMATION Memorial Park Golf Course 6501 Memorial Drive Houston, TX 77007 713-862-4033 www.memorialparkgolf.com 6:30 a.m. – 7:30 p.m. / 7 days a week 18 holes Rate 70.3, Slope 116 Please call for current green fees.

Hermann Park Golf Course & Driving Range 2115 North MacGregor Houston, TX 77030 713-526-0077 www.hermannparkgc.com 6:00 a.m. – 7:00 p.m. / 7 days a week 18 holes Rate 69.8, Slope 109 Please call for current green fees.

Back to Resource Information GRATUITIES Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping - $1.00-2.00 per day, Bellman - $1.00 per bag and discretionary for above and beyond services provided for you. Disclosure: all gratuities not outlined in the contract are discretionary. Service charges are not gratuities and will be outlined in your contract. Service charges are not discretionary. Back to Resource Information GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations.

Automates the process of all reservations booked within or around an associated group block

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Reduces exposure to attrition Ability to monitor booking pace No charge – it’s FREE

Back to Resource Information GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Hilton Houston Post Oak has a specially designed group entrance to accommodate the needs of your group. Ample room for bus loading and unloading. It is also conveniently located near the ballrooms and meeting rooms. This area may be reserved and set up for satellite check-in and convention registration, depending on your arrival pattern. All coach arrivals will be directed to the group entrance, as the front entrance becomes easily congested and large movements can be more efficiently accommodated at the group entrance. Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in. If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first-come, first-serve basis. Back to Resource Information GUEST LIST MANAGER An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information. Back to Resource Information GUEST ROOMS Each guest rooms has over 450 square feet and includes elegant furnishings, including 2 telephones, wireless internet access, individual climate control, sliding glass doors onto a balcony, refreshment center, LaVazza coffee maker, hairdryer, television with cable movie channels, MP3 clock radio, iron, ironing board and in-room safe. The hotel’s current bedding breakdown is as follows: # RMS RM TYPE DESCRIPTION 239 K1 1 King Bed 97 Q2 2 Queen Beds 17 D2 2 Double Beds

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10 K1RRC 1 King Bed Accessible Room 2 D2RRC 2 Double Beds Accessible Room 39 K1E 1 King Bed Executive Floor 10 Q2E 2 Queen Beds Executive Floor 6 D2E 2 Double Beds Executive Floor 10 K1RRU1 1 King Bed 1 Bedroom Suite 12 D2RRU1 2 Double Beds 1 Bedroom Suite 2 K1ERU1 1 King 1 Bedroom Executive Suite 1 D2ERU1 2 Double Beds 1 Bedroom Executive Suite 1 K1ERC 1 King 1 Bedroom Executive Accessible Suite 2 K1ZRU1 1 King Presidential Suite Texas state law and local enforcement of national fire codes mandate that there is a maximum of four guests per room (adults/children). Hilton is pleased to present “The Serenity Collection”, today’s premier bedding package including pillow top mattress and luxury linens. Back to Resource Information GUEST ROOM DELIVERIES The Concierge will arrange delivery of non-food or packaged deliveries to the guest rooms. The charge for deliveries is as follows: under the door - $1.00 per room / $2.00 if personalized. Deliveries inside the room - $4.00 per delivery. Envelopes and gift baskets may be handed out over the Front Desk at $2.00 per item with prior arrangement. Back to Resource Information GUEST SERVICE HOTLINE Guests with specific needs or requests may pickup a house phone and dial extension “0”. A hotel operator will direct your needs to the appropriate hotel contact. Back to Resource Information HAIR SALON Visible Changes at the Galleria Mall ~ 5075 Westheimer ~ Houston, TX 77056 ~ 713-627-7234 Back to Resource Information HHONORS FLOOR Our Hilton Honors floors are located on 9 through 14. For our Gold and Diamond members located on other floors, key access to the Executive Floor Lounge will be provided. Back to Resource Information

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HOSPITALITY DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks may be located in on the first or second floors near the group’s check-in. Phones may be arranged in advance with either in-house extensions, dial #9 or direct dial numbers. Please note that all hospitality desks may be taken down each evening and reset for the next day’s use. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance and placed in approved banquet areas. Back to Resource Information HOSPITALITY SUITES FUNCTIONS Hospitality Suite service may be supplied by our Catering/Banquet staff or Room Service departments. Open door hospitality suites are not allowed unless the Catering department is servicing your event. Hospitality functions must abide by all established liquor laws as apply in Texas Harris County. Liquor service must end at 2:00 am. Appropriate personnel are required for the service of alcohol. Hospitality events requesting the service of food subject to temperature control (heat and/or cold) must have appropriate hotel staff to monitor service. Excessive clean up of hospitality suites may result in additional fees. Back to Resource Information HOTEL FACTS/HISTORY The following is a fact sheet for the Hilton Houston Post Oak

Address: 2001 Post Oak Boulevard, Houston, TX 77056 Telephone: 713-961-9300 Facsimile: 713-623-6685 Reservations: 1-800-245-7299 Website: www.houstonpostoak.hilton.com Managed By: Hilton Hotels Corporation Last Renovation: April 2005 Architects: Portfolio Awards: AAA 4 Diamond

Back to Resource Information HOTEL MAP Attendees may receive a map in their key packet when they arrive at the hotel. Your Catering/Event Manager can customize the map for your guests to state your group name and show locations and directions for your special functions for a fee. Back to Resource Information

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HOUSEKEEPING Daily housekeeping services consists of general cleaning and take place between 8:00 a.m. and 4:30 p.m. Monday through Friday, and 9:00 a.m. to 5:30 p.m. Saturday and Sunday. Should one of your guests require special times of service, requests may be made directly with Housekeeping or your Catering/Events Manager. The suggested housekeeping gratuity is $1.00 per day. Some groups may have the gratuity rate predetermined in the contract and billed to the master account. Each guest room is provided with several service amenities either at no charge or for a nominal fee. These items include: an iron and ironing board, coffee makers, hairdryers, in-room safe, bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and roll-aways. Please note there is a maximum of four persons (including children) allowed per room. Back to Resource Information IN CONJUNCTION WITH (ICW’S) Any group hosting an In Conjunction-With Event is solely responsible for the coordination of all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc. Groups meeting In Conjunction-With a conference, but not part of the official convention program who require meeting space and separate payment, are subject to standard payment terms. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all ICW’s should be sent to the hotel no later than 60 days prior to the actual event, so that they can be individually contacted by the Catering Department to set up food, beverage and billing arrangements. Back to Resource Information INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel. Back to Resource Information

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IN-ROOM DINING Our In-room Dining is open 24 hours a day for breakfast, lunch, dinner, snacks and beverage service. We are happy to offer convenient doorknob ordering for breakfast service. In-Room Dining can be reached at extension 7367 in-house. A variety of amenities are also available through room service. Room Service charges a 20% service charge per order which is posted automatically on all checks. There is also a delivery fee of $2.75 per order. Back to Resource Information INTERPRETATION/TRANSLATION SERVICES A full list of translators located in the Houston area may be found at the following website:

www.thecityofhouston.com/translator/index.html Back to Resource Information INTERNET SERVICES The Hilton Houston Post Oak provides numerous Internet Services. Hilton is our Internet Service Provider for all guests’ networks and will answer any questions concerning your system. Back to Resource Information KEY CARDS Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality rooms. If you wish to have a lock changed there will be a $200.00 charge per door/per room and you may be required to sign a hold harmless agreement. Back to Resource Information (Customized) KEY CARDS Please contact your Catering/Event Manager if you would like custom keys for your group. They are an excellent way to market your organization. KEY HOTEL CONTACTS The Hilton Houston Post Oak Managing Committee consists of the following people (subject to change): General Manager John Binick Director of Operations Ron Grasgreen Director of Food & Beverage Kam Sukhon Director of Finance Deborah Cerrato Director of Front Office Toya Brown

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Executive Chef Malik Riley Director of Housekeeping Jaime Morales Director of Security James Seymour Director of Engineering Larry Lyda Director of Sales and Marketing Cindy Paul Director of Catering Margery Reinheardt Senior Events Manager Davonna Arceneaux Back to Resource Information KIOSKS The Hilton Houston Post Oak offers kiosk check-in and checkout as a convenience to our guests and is located in our lobby. Our kiosks are user friendly and accept credit or HHonors cards. Guests are able to retrieve room keys at check-in and a printed folio at checkout. Back to Resource Information KOSHER The Hilton Houston Post Oak has a full service Kosher Kitchen, supervised by the Houston Kashruth Association. The kitchen may be opened with an approved Mashgiach and supervision based on catering events of 50 persons to 800 persons. We offer either a meat or dairy Kosher Meals to our guests. For single meals we may contact a local Kosher caterer to deliver freshly prepared Glatt Kosher meals, or we have frozen prepared Kosher dinners, as well. Please ask your Catering/Event Manager for Kosher suggestions. Back to Resource Information LABOR The Hilton Houston Post Oak a non-union hotel. Back to Resource Information LAUNDRY/VALET – SEE DRY CLEANING Dry cleaning services are available through the hotel Housekeeping Department, Monday through Saturday (excluding holidays). In by 9:00 a.m. back by 6:00 p.m. Coin Operated Laundry located 20 minutes from the hotel at 2021 Hillcroft. Open daily 9:00 a.m. to 10:00 p.m. Back to Resource Information

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LIMOUSINE SERVICES Arrangements may be made to have a group VIP transported by our town car or van or through an outside service. Please see the Concierge for information, time and cost. Back to Resource Information LINEN SELECTION A variety of table linens are available for your various functions. If you desire specialty linen, or would like quotes on theme-coordinated linens and chair covers, please consult your Catering/Event Manager. Linen colors (subject to change): Floor length round linens in white, sand 90” Square overlays in white, black, pistachio, brick and sand Napkins in white, black, sand, brick and pistachio Back to Resource Information LIQUOR LAWS The State of Texas has strict liquor laws that must be followed by the Hilton Houston Post Oak. Because the hotel is only licensed-authorized to sell and serve alcoholic beverages that were purchased by the Hilton Houston Post Oak, no group may bring in their own alcohol to be served. The legal drinking age in Texas is 21. Your Catering/Event Manager may provide a copy of some of the applicable State of Texas liquor laws upon request. Back to Resource Information LOADING DOCK The loading dock is located at the east end of the hotel. The hours of operation are Monday through Friday, 7 a.m. –5 p.m. Dimensions: 1 Bay 16’ wide 4’ Tall

Doorway 27’ Wide 14’ Tall

Clearance to Service Elevators Blast Header 7’

Doorway 5’ Wide 7’ Tall

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LOCAL INFORMATION Please see concierge for a full list of area attractions. MOVIE THEATERS

Edwards Greenway Palace AMC Studio 30 3839 Weslayan Street 2949 Dunvale Houston, TX 77027 Houston, TX 77063 MUSEUMS www.houstonmuseumdistrict.org

Children’s Museum of Houston 1500 Binz Street Houston, TX 77004 713-522-1138 www.cmhouston.org

Museum of Natural Science One Hermann Circle Dr. Houston, TX 77030 713-639-4629 www.hmns.org

Museum of Fine Arts 1001 Bissonnet St. Houston, TX 77005 713-639-7300 www.mfah.org

The Health Museum 1515 Hermann Dr. Houston, TX 77004 713-521-1515 www.thehealthmuseum.org

Holocaust Museum 5401 Caroline St. Houston, TX 77004 713-942-8000 www.hmh.org

Contemporary Arts Museum 5216 Montrose Blvd. Houston, TX 77006 713-284-8250 www.camh.org

HOUSTON THEATER DISTRICT

Please visit their website for show schedules - www.houstontheaterdistrict.org ♦ AD Players ♦ Alley Theater ♦ Broadway Across America ♦ Ensemble Theater ♦ Houston Ballet ♦ Houston Grand Opera ♦ Houston Symphony ♦ Stages Repertory Theatre ♦ Society for the Performing Arts ♦ Theater Under the Stars ♦ Wortham Theater

OTHER ATTRACTIONS:

Houston Zoo 1513 N. MacGregor Dr. Houston, TX 77030 713-533-6500 www.houstonzoo.org

Space Center Houston 1601 NASA Parkway Houston, Texas 77058 281-244-2100 www.spacecenter.org

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LOST AND FOUND It is the policy of Hilton Hotels Corporation to make every effort to return any found property to its rightful owner. All found property in the hotel will be recorded and stored whether it is found in a guestroom, public space, or any other area of your hotel. We will make every attempt to determine the legitimate owner and return the found property. If the owner cannot be determined within ninety days (or other time period specified by local law), the found property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline involvement, the property shall be returned to the finder. This policy does not apply to minor items found on the property such as a toothbrush, ladies hosiery, cigarettes, etc. Back to Resource Information LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store luggage for individuals leaving later in the day. It is requested that the travel staff supervise these items, as they will be stored at your own risk. Back to Resource Information MANAGER ON DUTY (M.O.D.) For your convenience, a manager on duty is available 24 hours a day, 7 days a week and can be accessed via the guest service hotline at extension “0” Back to Resource Information MAIL SERVICES Stamps are for sale in our Gift Shop. If you have a large number of items that need to be mailed, or require shipping materials, our Concierge can assist you with UPS, Federal Express or DHL Services. The US Mail is picked up from the mailbox on the first floor close to the Front Desk. Back to Resource Information MASTER ACCOUNTS See Sales Agreement. Back to Resource Information

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MEDICAL FACILITIES/SERVICES Medical Services facilities nearby:

Minor Emergency Care - Open 24 hours. St. Luke’s Minor Emergency Care 5749 San Felipe Houston, TX 77057 713-267-7100 **Travel time from the hotel is about 4 minutes** Hospital / Urgent Care / Emergency Room - Open 24 hours. Hermann Memorial Southwest Hospital 7600 Beechnut Houston, TX 77074 713-456-5000

Ambulance - Available 24 hours a day Houston Fire & Rescue Houston, TX 911

Back to Resource Information MEETING ROOM CAPACITIES Back to Resource Information

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MEETING ROOM DELIVERIES Hotel Bellmen or Housemen will deliver packages to meeting areas at no charge with the exception of “Trade Show” or Exhibit functions. Drayage companies are recommended for package handling on all trade shows. Otherwise, please see the Exhibitor’s Guide and or your Event/Catering Manager for pricing details. Back to Resource Information MEETING ROOM RENTAL See your Sales Agreement. Back to Resource Information MEETING ROOM SET STANDARD Standard meeting rooms include the following items: • Banquet, classroom or round tables with • Linens • Pads and pens • Hard Candy • Ice water • Lectern • Risers as available Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Please contact your Catering/Event Manager for miscellaneous/electrical charge price sheets. All meeting rooms are non-smoking by City Ordinance. Back to Resource Information NEWSPAPERS/PUBLICATIONS Newspapers available in the hotel store are: USA Today Houston Chronicle The New York Times Wall Street Journal Back to Resource Information OFFICE EQUIPMENT/SUPPLIES Whatever your business needs are, they can all be accommodated through our in-house automated Business Center.

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The Business Center is open 7 days a week, 24 hours a day and is conveniently located off the main lobby with easy payment by credit card at the Business Center Kiosk. Services include access to computers for internet use, color or black and white printing, fax machine and copying. For large quick printing or copying jobs, we recommend calling: Kinkos 5616 Westheimer Rd Houston, TX 77056 Phone: (713) 963-9899

Office Depot 5134 Richmond Ave. Houston, TX 77056 Phone: (713) 552-1175

Office Max 6135 Westheimer Houston, TX 77057 Phone: 832-252-8149

Back to Resource Information OFF PREMISE CATERING See your Event Manager. Back to Resource Information PACKAGE ROOM The Hilton Houston Post Oak has specific storage for guest packages. Contact the Concierge for personal package retrieval. Back to Resource Information PARKING The Hilton Houston Post Oak offers self-parking in our adjacent garage at an hourly rate with a maximum of $13.00 for all day/overnight parking. Valet Services are also available. Charges are $9.00 for events and $24.00+ tax for overnight parking. Parking charges may be applied to a master account if requested. If you are planning a large movement or delivery of rental cars for a specific group event or activity, please advise your Catering/Event Manager so that specific parking may be reserved. Back to Resource Information PERSONALIZED ON-LINE GROUP PAGE (POG) POG is a personalized web page for your attendees to book reservations directly online.

Available at all Hilton Family properties Customize with your program Customize with your logo No charge – it’s FREE

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PETS (POLICY) Hilton Hotels are Pet Friendly and offer special services for your 4 legged friends. A cleaning fee of $35.00 will apply per room for your pet. Service animals are always welcome and must be accommodated. Back to Resource Information PHOTOGRAPHY Wolfe Camera is a shop located 2 blocks from the hotel. Services include: film developing, one hour developing and photo enlarging. Wolf Camera Sage Plaza 5161 San Felipe, Suite 180 Houston, TX 77056 Phone: 713-627-2689 www.ritzcamera.com Back to Resource Information PIANOS The Hilton Houston Post Oak has 2 pianos for use in the banquet areas. Pianos are provided at $50.00 each; however it is recommended that they be tuned prior to each use. The tuning fee is $100.00 and requires advance notice. Pianos may not be lifted from the floor without the services of professional piano movers. Fees will vary and generally include overtime fees for late night removal after events. If your group requires additional pianos or pianos in outdoor/alternate locations, your Catering/Event Manager can rent them from an outside source. Back to Resource Information POOLS Our outdoor pool is located on the second floor and may be accessed from the 2nd or 3rd floor. Please note: No lifeguard is on duty. Back to Resource Information POST-CONVENTION MEETING We encourage our customers to meet with our General Manager during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time. Back to Resource Information

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POST EVENT REPORT For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues. The report is available to conference contacts on request. Back to Resource Information POSTING OF EVENTS Details are listed on your Banquet Event Order. Back to Resource Information PRE-CONVENTION MEETING In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-convention meeting a day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour). Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads. Back to Resource Information PRINTING SERVICES Snappy Printing 2912 Mangum Houston, TX 77092 Phone: 713-688-9925 Fax: 713-681-7999 Contact: Bill McCroskey

All Printing 1305 Upland, Suite A Houston, TX 77043 Phone: 713-465-4256 Fax: 713-465-7545 Contact: Abdul

Back to Resource Information PRODUCTION GUIDELINES Your Event Manager will provide you with the hotel’s Production Resource Guide. Back to Resource Information PUBLIC TRANSPORTATION METRO is the Area Transit Authority that operates bus service in the Houston area. One-way fare is $1.00. A Day Pass is $2.00 and gives unlimited usage for 24 hours from time of purchase. The Houston Metropolitan Transit Authority (METRO) offers bus service available from the south side of Terminal C at Bush Intercontinental Airport. From William P. Hobby Airport,

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METRO offers bus service from curb zone 13 outside the baggage claim area in the lower level. Please check the website for current rates and routes: http://www/ridemetro.org/. Taxis are available from the hotel front door 24 hours a day and both airports. Back to Resource Information PYROTECHNICS Hilton Hotels do not allow for hot or cold pyrotechnics in banquet rooms or foyers. Back to Resource Information RADIOS/PAGERS/NEXTELS We are willing to assist you in obtaining walkie-talkie radios and/or Nextels for use during your program. Please consult your Catering/Event Manager for assistance. Back to Resource Information RECYCLING We are currently revitalizing our Recycling Program. Please consult your Event Manager. Back to Resource Information REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager. Registration attendants are easily scheduled with sufficient notice. Back to Resource Information REGISTRATION DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located on the first or second floors near the group’s check-in. Phones may be arranged in advance with in-house extensions, dial #9 or direct dial numbers. Please note that all hospitality desks may be taken down each evening and reset for the next days use. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance and placed in approved banquet areas. Back to Resource Information

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RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING INPUT & DELIVERY SYSTEM Expedited reservation processing straight from your rooming list into our system.

Eliminates dual entry process Accurate and efficient reservations Supports 3rd Party Clearinghouses No charge – it’s FREE

Back to Resource Information RESTAURANTS/LOUNGES The Promenade - Hours: Breakfast & Lunch 6:30 am – 2:00 pm / Dinner 6:00 pm – 10:00 pm An American Grille for breakfast, lunch and dinner. Located on the first level adjoining the Lobby Bar. The Brittany Bar - Hours: 11:30 am – 2:00 am

An inviting pub-like atmosphere decorated with wood paneling and French oil lamps for relaxing. The Brittany Bar offers cable television and special events broadcast. Located on the first level adjacent to the Promenade Restaurant.

Room Service - 24 hours, seven days a week. Back to Resource Information RESTAURANT RESERVATIONS Reservations are strongly recommended for all restaurants in the hotel and in Houston. See the hotel Concierge for area restaurants and assistance in making a reservation. Back to Resource Information RESTROOMS Public restrooms are located in the following areas: • 1st Floor -- off the main Lobby

• 1st Floor – next to the Promenade Restaurant

• 2nd Floor – near to the elevators

Back to Resource Information RESUMES Please see resume questionnaire under FORMS. Back to Resource Information

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RIGGING Your Event Manager will provide you with the Production Resource Guide. Back to Resource Information ROBES Robes are available upon request for use in the hotel. Back to Resource Information ROPES/STANCHIONS Ropes and Stanchions- • 11 stanchions with connecting rope. For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information ROOMING CODES/ROOMING LISTS Following are the room categories that are utilized by the hotel’s reservations department. It will assist us if you use these codes on the rooming lists you send to the Hilton Houston Post Oak. King bed Two Doubles Connecting rooms Rollaway bed High floor Low floor Handicap accessible room Same floor Away from elevator Away from ice machine Poolside Executive level Back to Resource Information SAFES/SAFE DEPOSIT BOXES Safety deposit boxes are available through the Front Desk. Back to Resource Information SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in which we are located, which agency will be subject to our approval. Such security personnel may not carry weapons. Charges for security are the client’s responsibility. All security personnel must be paid directly by the organization. Back to Resource Information

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SHIPPING AND RECEIVING Packages for functions may be delivered to the hotel up to one week prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited. Please do not ship valuables. We cannot be responsible for contents. Shipping and Receiving hours are from 8 am – 5 pm, Monday through Friday. Saturday deliveries must be coordinated in advance. Please contact your Event Manager/Catering Manager for applicable fees and service charges. Labor fess to move items to/from meeting area is determined based on the quantity and size of an item. Please contact your Event Manager/Catering Manager for applicable fees and service charges. When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage. Conference Name: Event Dates: Client / Guest Name: Hold for Arrival: (arrival date) Attention : Your Catering/Event Manager’s Name Hilton Houston Post Oak 2001 Post Oak Boulevard Houston, TX 77056 Phone 713-961-9300 Fax 713-961-1557 Number of packages in that shipment We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible for the packing and return of all packages. Receiving, handling and shipping charges may apply. No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC). Storage frees for pallets/skids are $150.00 each. Please contact your Event Manager/Catering Manager prior to shipping for weight limits. Drayage Services may be required for groups/events with large number of packages and or exhibits. The following companies provide exhibit design, setup/teardown, storage and transportation. Freeman Company 1-800-453-9228 TransAmerica Convention Services 281-260-7200

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Drayage services are required for groups with large shipments and Expo’s. Please contact your Event Manager/Catering Manager prior to shipping. Shipping from the Hilton Houston Post Oak The Hilton Houston Post Oak is available from Fed Ex, UPS and DHL. Please see the Concierge for pick-up and delivery schedules. Please be sure all packages are labeled appropriately for pickup. Shipping and handling charges may apply. Fees for shipping are $2.00 per box provided we are given proper information for shipping. NOTE: Shipper is required to pay for shipping via – Company Account with preferred carrier, credit card or charged to the existing group master. Back to Resource Information SHOE SHINE See Hotel Concierge. Back to Resource Information SHOPPING The Galleria 5015 Westheimer Houston, TX 77056 713-622-0663 .3 miles from hotel The Galleria has established itself as the #1 shopping and tourist destinations in Houston. Set beneath spectacular glass atriums, The Galleria features more than 375 fine stores and restaurants, an impressive ice rink. This world-class shopping complex showcases the best names in retailing including Neiman Marcus, Cartier, Gucci, Macy's, Tiffany & Co., Saks Fifth Avenue, The Sharper Image, Ralph Lauren Collection, St. John, and Houston's only Nordstrom. Restaurants located within the Galleria include Kona Grill, La Madeleine and Fox Sports Grill. With 2.4 million square feet of retail space, and a variety of restaurants, The Galleria is a city within a city. Uptown Park Uptown Park is conveniently located in the Uptown/Galleria area of Houston. The center is on Uptown Park Blvd. at the northwest corner of Post Oak Blvd. and Loop 610, just north of San Felipe. European elegance meets Texas style at Uptown Park. The center is lined with shops, boutiques and cafés that create an intimate atmosphere with an emphasis on charm. Lush with fountains, detailed architecture and lavish landscaping, the surroundings are warm and inviting.

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Restaurants in Uptown Park include McCormick & Schmick’s, Uptown Sushi, Arturo’s Uptown Italiano, Café Express, Andre’s Tea Room, Champps American Grill, Potbelly Sandwiches, Crave Cupcakes and The Tasting Room. Back to Resource Information SIGNAGE/BANNERS The Hilton Houston Post Oak takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask of you during your stay: Only professionally printed signage is allowed in the meeting/convention areas. These signs can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms. No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality desks and at outdoor functions. Hotel personnel must provide the labor to hang the signs at a fee of $75.00 per hour required. In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit. Back to Resource Information SITE INSPECTION/PRE-PLANNING Contact the sales department to determine the availability of complimentary accommodations for site inspections prior to group events. Menu tastings may be held only after signed contracts have been received corresponding to the specific event. It is the hotels discretion to decide if a tasting will be provided for standard menu items. Tastings are limited to served luncheons or dinners and a limited number of buffet items only. We will not prepare to make more than one sample of any banquet plate and will prepare not more than three selections in order for a decision to be reached. Tasting selections will vary from final actual menu presentation, based on the size of the event. Tastings require a minimum of one weeks notice and are based on the culinary staffs schedule within 14 business days of any function. Back to Resource Information SMOKING The Hilton Houston Post Oak is a non-smoking hotel. Please note that restaurants and clubs in the Houston area are non-smoking. Back to Resource Information

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SOUND SYSTEM Some hotel meeting rooms and ballrooms have a basic sound system. Please contact your Catering/Event Manager with questions. There may be fees assessed for certain hookups as well as hourly labor charges. Back to Resource Information SPECIAL MEAL REQUESTS Please consult with your Catering/Event Manager for any special meal requests. The Hilton Houston Post Oak’s Executive Chef is pleased to accommodate your requests to the best of his abilities. Back to Resource Information STORAGE Storage for your advance boxes and convention supplies is quite limited at the Hilton Houston Post Oak. If you are anticipating shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in your office or hospitality room set up. Hotel cannot provide security. If shipping valuables, please make arrangements to hire and pay for outside security. Back to Resource Information SUITES The Hilton Houston Post Oak hotel has 26 luxurious one bedroom suites. There are 2 suites located per floor throughout the entire hotel. Each suite has over 750 sq. ft. and includes elegant furnishings, including 2 telephones, wireless internet access, individual climate control, sliding glass door onto a balcony, sitting area, wet bar with refrigerator, refreshment center, Lavazza coffee maker, LaSource by Crabtree & Evelyn amenities, television with cable movie channels, MP3 Clock radio, iron, ironing board and in-room safe. The Presidential Suite has a wood-floored entry, formal and informal living rooms, dining room, wet bar, guest bath, master bath with jacuzzi, separate shower and dressing area. The Memorial Suite has a stand alone parlor with dining area including refrigerator, comfortable living area a large walk out balcony. The parlor has 1.5 bathrooms. Two bedrooms are available to attach to this room. # RMS RM TYPE DESCRIPTION 10 K1RRU1 1 King Bed 1 Bedroom Suite 12 D2RRU1 2 Double Beds 1 Bedroom Suite

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2 K1ERU1 1 King 1 Bedroom Executive Suite 1 D2ERU1 2 Double Beds 1 Bedroom Executive Suite 1 K1ERC 1 King 1 Bedroom Executive Accessible Suite 2 K1ZRU1 1 King Presidential Suite Back to Resource Information TAXES The current Texas State Sales Tax is 8.25%. The current Texas State Hotel Tax is 17% (includes state tax). All goods and services are subject to state tax including but not limited to food, beverage, labor, and gratuities. Alcohol is subject to 15.96% reimbursement, paid to the Texas Alcohol Bureau of Control. Back to Resource Information TAXICABS If you wish to take a cab from the George H. Bush Intercontinental Airport, estimate a $50.00 zone fare to or from the hotel. If you wish to take a cab from the William P. Hobby Airport, estimate a $40.00 zone fair to or from the hotel. Taxi cabs may be found curbside outside the lower level baggage claim areas of each airport. Our guest service agent will be happy to secure a cab for your return trip to the airport ♦ City ordinance authorizes the cab driver to add an additional $1.25 departure fee to the total

fare. ♦ Two or more passengers going to the same destination shall only be charged one fare ♦ Late night surcharge - $1.00 per trip (8pm to 6am) ♦ Senior citizens 10% discount Back to Resource Information TEAM MEMBER RECOGNITION “Catch Me At My Best” is our team member recognition program. This program runs from June until the end of September each year. Guest can recognize team members who deliver exceptional service. Please see the front desk for a card to fill out. Back to Resource Information TELEPHONES/TELECOMMUNICATIONS The following types of telephones are available for hotel guests, meeting and convention attendees and administrative staff. Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for your program.

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House phones • Used for in-house call only – complimentary • Dial “9” lines: installation fee of $75.00 plus tax plus the price of calls. Dial “9” lines can

be used for local and toll-free calls, long distance, minimal PC and fax can work as well. DID Lines The installation fee is $125.00 plus tax plus price of all calls. DID lines can be used for Long Distance, minimal PC and fax can work as well. Speaker phones may be added to your direct dial phone line for a fee. B1 Telephone Lines Outside line, not connected to the hotel switchboard. (Dedicated Number) This line should be ordered when a client requires continuous use for PC, faxing or will be using the phone to make outside calls on a constant basis. (Call for price quote) Internet Access Broadband Access – T1.5 or greater (Call for price quote) DSL (Call for price quote) Guest Room Calls Type of Call Instructions Rates Direct Dial-Bill to Room EMERGENCY 9+911 No Charge Room to Room Floors 2-9: Touch 7 + Room # No Charge Floors 10-13: Touch Room # Only No Charge Local 9 + Area Code + Local # Local Rate 800/888/8xx toll free 9 + 1 + Number Local Rates may apply Long Distance 8 + 1 + Area Code + Number Rates will apply International 9 + 011 + CC + CC + Number AT&T Operator assisted rate (by country) Local, Long Distance and International Calls will be billed to your account only when the call is answered. Long distance surcharge and taxes are added to each call. Other fees may apply, please refer to the rate card in your guest room.

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You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to: Federal Communications Commission, FCC Enforcement Division; CCB Room 6202; Washington, DC 20554. State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223 800-342-3377 Voice Mail Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out. To hear messages, if the red light is flashing on your guest room telephone:

1. Lift the receiver 2. Press MESSAGE key. 3. Follow recorded instructions.

Should you require assistance while using Voice Mail, simply press the “0” key at any time. Integrated Services Digital Network (ISDN)/T1 Speeds 128kb lines for Internet access $350.00 for up to 4 users, $25.00 per additional users Higher speed ISDN lines available (Inquire) 1.5 megabyte (options) (Inquire) Video Teleconferencing Video conferencing equipment is available for rent and can be installed in some of the public space, please inquire with your Catering/Event Manager. Back to Resource Information THEME PARTIES The Hilton Houston Post Oak is proud to present a complete package of signature theme parties. Please discuss themes with your Catering/Event Manager and ask for a copy of our latest and most popular menus and productions. Back to Resource Information TOURS/SIGHTSEEING Arrangements and billing can be made directly with the following companies for offsite tours and/or activities in Houston and the surrounding areas: Cosmo Cool Concepts 713-863-1800 Destination Houston 832-912-1082 Houston Tours 713-988-5900 Back to Resource Information

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TRASH REMOVAL Charges will apply for the removal of excess trash based on hotel staff’s time and local trash removal fees. Back to Resource Information TUXEDOS/FORMAL WEAR If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance. The following companies offer tuxedo rentals: Al’s Formal Wear 1801 Post Oak Blvd., Suite 1-A Houston, TX 77056 713-622-5700 www.alsformalwear.com Back to Resource Information VOICE MAIL All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this process is time consuming as each room number needs to be programmed individually. Therefore, labor fees may be assessed. For messages in excess of 10 rooms, a service charge of $1.00 per room will be assessed. Please discuss any specific requests with your Catering/Event Manager. Back to Resource Information WEATHER Depending on the season, the weather in Houston varies from an average low of 45-55 in winter to 80-95 in summer. Before visiting the Hilton Houston Post Oak, we recommend that guests check the local listings to determine the weather conditions. Back to Resource Information WHEELCHAIRS If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest requests that we rent a wheelchair, please note that we can coordinate the rental, but will be unable to cover the expense. The following companies have wheelchairs for rent: Wheelchair Getaways of S. Texas Phone: 1-866-616-8267 Website: www.wheelchairgetaways.com/franchise/texas_houston/home.htm

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Jansen Medical Supply 6125 W. Sam Houston Parkway North, Suite 201 Houston, TX 77041 Phone: 713-896-4050 Website: www.jansenmedical.net/Wheelchair-and-Scooter-Rentals-in-Houston-TX-p-4.html Back to Resource Information WIRED PAYMENT If you would like to have payment wired, please notify your Catering/Event Manager, and instructions will be faxed/emailed to you. Back to Resource Information WORSHIP SERVICES The following is a list of nearby locations. ASSEMBLIES OF GOD Braeswood Assembly of God 10611 Fondren Houston, TX 77096 713-777-1561 - 9.0 miles BAPTIST First Baptist Church 7401 Katy Freeway Houston, TX 77024 713-681-8000 - 3.1 miles Second Baptist Church 6400 Woodway Houston, TX 77057 713-465-3408 - 3.2 miles CATHOLIC St. Michael Catholic 1801 Sage Houston, TX 77056 713-621-4370 - 0.6 miles

CHURCH OF CHRIST Christ Church Cathedral 1117 Texas Houston, TX 77002 713-222-2593 - 9.2 miles W. University Church of Christ 3407 Bissonnet Houston, TX 77005 713-666-3535 - 4.2 miles EPISCOPAL St. Martin’s Episcopal 717 Sage Houston, TX 77056 713-621-3040 - 1.4 miles LUTHERAN Faith Lutheran Elca 4600 Bellaire Bellaire, TX 77401 713-664-3048 - 6.84 miles

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METHODIST First United Methodist 1320 Main Houston, TX 77002 713-652-2999 - 9.2 miles MOSQUES – MUSLIM Islamic Society – Greater Houston 3110 Eastside St. Houston, TX 77098 713-524-6615 - 3.0 miles NON-DENOMINATIONAL Lakewood Church 3700 Southwest Freeway Houston, TX 77027 713-635-4154 – 2.8 miles Unity Church of Christianity 2929 Unity Drive Houston, TX 77057 713-782-4050 - 3.6 miles ORTHODOX Greek Orthodox 3511 Yoakum Houston, TX 77006

713-526-5377 - 5.2 miles SYNAGOGUES Congregation Beth Israel 5600 N. Braeswood Houston, TX 77096 713-771-6221 - 7.0 miles Congregation Beth Yeshurun 4525 Beechnut St. Houston, TX 77096 713-666-1884 - 5.2 miles United Orthodox 9001 Greenwillow St. Houston, TX 77096 713-723-3850 - 5.9 miles Houston Congregation – Reform 801 Bering Dr. Houston. TX 77057 713-782-4162 - 2.0 miles PRESBYTERIAN Central Presbyterian 3788 Richmond Ave. Houston, TX 77046 713-621-2424 - 2.7 miles

Back to Resource Information ZIP-OUT CHECKOUT With Zip Checkout, your room folio is at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 24 to Checkout. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information