hinde house presented by dannie yeates service manager
TRANSCRIPT
Hinde HouseHinde House
Presented by Dannie Yeates
Service Manager
Hinde House Hinde House
Project for Vulnerable Women
High level of Security24 hour staffing20 beds in main hostel9 move on flats1 shared house
Client groupClient group
The client group is made up of a diverse range of individuals:-Medium to high needsWomen with high levels of emotional needsDrug and alcoholMental healthOffendersDomestic abuseYoung people leaving careStreet HomelessWomen who have suffered many forms of abuse
ChallengesChallenges
Historically high level of evictions and abandonments
Chaotic lifestyles Communal living Strict inflexible warning systems and procedures Low morale, motivation and expectations Lack of achieving multi-agency approaches and
responses Staff V’s Clients a ‘them and us culture’ A place nobody wanted to be
SolutionsSolutions Challenge staff ethos - creating shared visions and aims Create an ‘Open Door’ policy All staff demonstrating a Commitment to giving people
chances Promote Team Work and Team Decisions Empower staff through on-going supervision and training Introduce new flexible warning policies and systems –
with early intervention being the key factor Challenging client’s views and expectations (them & us) Create and encourage a positive environment and
culture increasing the sense of community, security and home
Promote multi-agency approaches and responses Build meaningful working relationships with clients
offering them individualised holistic support and risk management plans
Chances!Chances! Giving clients opportunities and chances instead of
warnings Allowing clients the time and space they need to reflect
and work on their behaviours Considered warnings that are clearly thought through –
these hold the most impact Involving Clients -Asking clients to decide what is
acceptable and not acceptable Empower Clients to realise that they have the ability to
change Give people chances - Consider all the available options:-
Temporary exclusion periods Planned respite Acceptable Behavioural Contracts Planned transfers to another more suitable provider Work with clients after evictions and abandonments let
them know the door will not always be closed to them
OutcomesOutcomes
Huge shift in vision and cultureSupporting women that are
experiencing and presenting with higher levels of needs and associated risks
Continued decrease in Evictions and Abandonments
2011 to date only 3 unplanned moves so far
Higher levels of positive outcomes for the whole team – Clients and staff
“I’m happy that I have somewhere safe to live. I feel settled and don’t
need to move from place to
place”
“ was sleeping
rough before Hinde House
was struggling
with alcohol which I have sorted now”
“staff very supportive
and helpful. There should
be more hostels like
Hinde House”“ If I didn’t have Hinde I would be jobless and sofa surfing or on the streets sleeping
rough”
“I’m happy and settled staff
have given me help and support through difficult
times”
CommentsComments
Hinde HouseHinde House
Questions ?Questions ?