holistic services within a team structure
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Holistic Services within a Team Structure. Kim Capps Janessa Gerber Options Bloomington, Indiana September 23, 2010. Mission Partnering with people with disabilities and our communities to bring about self-directed and fulfilled lives through education, information, and support. - PowerPoint PPT PresentationTRANSCRIPT
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Kim CappsJanessa Gerber
OptionsBloomington, IndianaSeptember 23, 2010
Holistic Services within a Team Structure
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MissionPartnering with peoplewith disabilities and ourcommunities to bring
aboutself-directed and
fulfilledlives through
education,information, and
support.
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Options ServicesSupported LivingGroup HomesCommunity
HabilitationSupported
EmploymentBehavior SupportRespiteAffordable HousingTechnology Supports
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Who We Serve: 300 people in South-central Indiana
Mental Retardation 36% Autism 20% Cerebral Palsy 7% Psychiatric Disability 5% Traumatic Brain Injury
3% Physical Disability 3% Sensory 1% Other Disability 24%
0-5 4% 6-17 17% 18-40 43% 41-65 28% 66-85 4% 86+ 2% Unknown 2%
Disability Age
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Options facilitates personal independence and engagement of people in civic and social lifeThe outcomes…
people have:JobsHomesRelationships
IndividualsWorkVolunteerParticipate in
governmentPurchase goods and
servicesVote
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Our Values HolisticIndividual needs
versus programsCommunity works
bestThe people who
know someone best are best able to support them
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Services Structure
Network 6
Network 1
Network 5
Network 2
3 Supported Employment Managers,
Supported Employment Coordinator,
2 Directors of Services, Ancillary Staff
Network 3
Network Coordinator 4 Team Managers
Network Coordinator4 Team Managers
Network Coordinator3 Team Managers
Network Coordinator4 Team Managers
Network Coordinator5 Team Managers
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Options and Supported Employment
A little about the agency when we first started Employment Services:Less than $3 mill
annual budgetAround 100 employeesGood reputation in
living services but no employment focus
Financially unstable
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Options NowAround $8 million per
yearOver 300 employeesEmployment well
establishedWaiver services still
the major driver
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Think of one person you serve
Write down all the people who work with that person
Add them up
How did we get here?
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Why Supported Employment
People said that they wanted it.
Fit our missionPartnering with people
with disabilities and our communities to bring about self-directed and enriched lives through education, information and support
Represented our values
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Influencing FactorsStaff capacityLocal resourcesGood jobsDesire to improve
quality of lives
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BarriersLimited experienceResidential focus…
hard to redirect people to jobs
Limited financial resources
Being the little kid on the block
Winning over your funders
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How It WorksTeam basedCross functionalResource persons
In other words…
It’s everybody’s job
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DennisResidential staffEmployment
supports
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Mindy’s StoryOngoing supportsDSPs provide direct
supportEmployment staff
provide oversight and support to DSPs.
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The How To…Assess strengths and weaknessesDetermine whether it fitsGather informationDetermine the financial impactPlan, market, follow throughTRAINJust do it!
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Tackling the External Challenges
Competition
Skeptical Funders & Referral Sources
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Tackling the External Challenges
CARFBusiness ClimateKnowledge of Supported
EmploymentEconomy
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Tackling the Internal Challenges
Lack of Comfort with Change Expertise/Confidence
Experience Other Priorities Hiring Practices
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Tackling the Internal Challenges
Providing Holistic Services Integrating systems Training
Staff Buy-In
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Experiencing Success Community
Diversity Works Business Leadership Network
Community Transition Councils Networking for Support
VocationalRehabilitation
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Experiencing Success
Board Leadership
Staff Buy-In
Outcomes
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Outcomes
34% have jobs25% have their own homes85% say they spend a great deal of time in the community96% say services have made a positive differenceAverage Employment Tenure is 2.4 years
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Final Thoughts
Start Slowly .. But StartPrepare and Support
Staff Be Prepared for a Slow
Financial StartMeet Regularly and
CelebrateSuccess breeds success