holistic services within a team structure
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Holistic Services within a Team Structure. Kim Capps Janessa Gerber Options Bloomington, Indiana September 23, 2010. Mission Partnering with people with disabilities and our communities to bring about self-directed and fulfilled lives through education, information, and support. - PowerPoint PPT PresentationTRANSCRIPT
Kim CappsJanessa Gerber
OptionsBloomington, IndianaSeptember 23, 2010
Holistic Services within a Team Structure
MissionPartnering with peoplewith disabilities and ourcommunities to bring
aboutself-directed and
fulfilledlives through
education,information, and
support.
Options ServicesSupported LivingGroup HomesCommunity
HabilitationSupported
EmploymentBehavior SupportRespiteAffordable HousingTechnology Supports
Who We Serve: 300 people in South-central Indiana
Mental Retardation 36% Autism 20% Cerebral Palsy 7% Psychiatric Disability 5% Traumatic Brain Injury
3% Physical Disability 3% Sensory 1% Other Disability 24%
0-5 4% 6-17 17% 18-40 43% 41-65 28% 66-85 4% 86+ 2% Unknown 2%
Disability Age
Options facilitates personal independence and engagement of people in civic and social lifeThe outcomes…
people have:JobsHomesRelationships
IndividualsWorkVolunteerParticipate in
governmentPurchase goods and
servicesVote
Our Values HolisticIndividual needs
versus programsCommunity works
bestThe people who
know someone best are best able to support them
Services Structure
Network 6
Network 1
Network 5
Network 2
3 Supported Employment Managers,
Supported Employment Coordinator,
2 Directors of Services, Ancillary Staff
Network 3
Network Coordinator 4 Team Managers
Network Coordinator4 Team Managers
Network Coordinator3 Team Managers
Network Coordinator4 Team Managers
Network Coordinator5 Team Managers
Options and Supported Employment
A little about the agency when we first started Employment Services:Less than $3 mill
annual budgetAround 100 employeesGood reputation in
living services but no employment focus
Financially unstable
Options NowAround $8 million per
yearOver 300 employeesEmployment well
establishedWaiver services still
the major driver
Think of one person you serve
Write down all the people who work with that person
Add them up
How did we get here?
Why Supported Employment
People said that they wanted it.
Fit our missionPartnering with people
with disabilities and our communities to bring about self-directed and enriched lives through education, information and support
Represented our values
Influencing FactorsStaff capacityLocal resourcesGood jobsDesire to improve
quality of lives
BarriersLimited experienceResidential focus…
hard to redirect people to jobs
Limited financial resources
Being the little kid on the block
Winning over your funders
How It WorksTeam basedCross functionalResource persons
In other words…
It’s everybody’s job
DennisResidential staffEmployment
supports
Mindy’s StoryOngoing supportsDSPs provide direct
supportEmployment staff
provide oversight and support to DSPs.
The How To…Assess strengths and weaknessesDetermine whether it fitsGather informationDetermine the financial impactPlan, market, follow throughTRAINJust do it!
Tackling the External Challenges
Competition
Skeptical Funders & Referral Sources
Tackling the External Challenges
CARFBusiness ClimateKnowledge of Supported
EmploymentEconomy
Tackling the Internal Challenges
Lack of Comfort with Change Expertise/Confidence
Experience Other Priorities Hiring Practices
Tackling the Internal Challenges
Providing Holistic Services Integrating systems Training
Staff Buy-In
Experiencing Success Community
Diversity Works Business Leadership Network
Community Transition Councils Networking for Support
VocationalRehabilitation
Experiencing Success
Board Leadership
Staff Buy-In
Outcomes
Outcomes
34% have jobs25% have their own homes85% say they spend a great deal of time in the community96% say services have made a positive differenceAverage Employment Tenure is 2.4 years
Final Thoughts
Start Slowly .. But StartPrepare and Support
Staff Be Prepared for a Slow
Financial StartMeet Regularly and
CelebrateSuccess breeds success