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Step1.OptintothePorchProgramthroughISNInspectorscanaccessthePorchopt-inthroughtheirofficesettingsinISN.Inspectorshavetheabilitytooptoutindividualagentsorhomebuyersiftheychoose
Onceoptedin...Inspectorsaregivenaccesstothefollowingbenefits
Plus,inspectorsselectanadditionalbenefit
ChooseanyofthefollowingfromtheoptinscreeninISN
Step2.InspectionisscheduledRealEstateAgentscanusetheRealEstateDashboardtobooktheirpreferredinspectors.Bookingsappearrightontheinspector’scalendarinISN.
homebuyersandAgentscanfindandcontactinspectorsthroughthePorchplatformandworkwiththeinspectortoscheduletheinspection.
Step3.Afterinspection,InspectorgiveshomebuyertheHomeAssistantGoldinfoInspectorscanleavebehindthePorchHomeAssistantGoldtrifoldtogivethehomebuyermoreinformationonwhattoexpect(includesamove-inchecklistand$100discounthandymanservices).
Step4.InitialPorchHomeAssistantGoldcommunicationsenttothehomebuyer
Susan,
Susan
<Yournamehere>
<Inspector>
<Inspector>
Step5.InitialwelcomecalltothehomebuyerAfewdaysfollowingtheemail,thePorchHomeAssistantcallsthehomebuyer.Ifthehomebuyerdoesnotanswer,theHomeAssistantleavesthefollowingvoicemail
Hi,<homebuyername>.Thisis<homeassistantname>,yourPorchHomeAssistant.IwanttoconnectwithyouandseeifthereareanyservicesrelatedtoyourmoveIcanhelpyouwith.Yourinspectoralsoprovided$100inHandymanservicecouponsforyouthatI’dliketomakesureyouhavetheopportunitytouse.Pleasefeelfreetogivemeacallbackat<number>.
Step5.homebuyeranswerscallIfthehomebuyerdoesanswerthecall,theHomeAssistantintroducesthemselvesandremindsthehomebuyerthatthisisafreeservicesponsoredbythehomeinspector.Then,theHomeAssistantguidesthehomebuyerthroughaconsultativeconversationandattemptstounderstandtheneedsthatthehomebuyerhas.ThisrangesfromgettingthemaquoteonHomeInsurancetobookinghandymanservicesatadiscountedrateusingthehandymanservicecoupons.
Step6.HandymanservicesperformedBybookinghandymanservicesthroughthePorchHomeAssistant,thehomebuyergetsafull-serviceexperience.
Thedaybeforethehandymanappointment,thehomebuyerreceivesaremindertext
Ifsomethingweretocomeup,thehomebuyercansimplytextthenumberbacklettingthemknowthattheyneedtopushtheirappointmenttime.TheHomeAssistantadjuststheappointmentseamlesslyandreconfirms.
Step7.Quotesforotherservices.ForservicesPorchdoesnotprovide,theHomeAssistantwillaskthehomeowneriftheywouldlikemultiplequotesforaprojecttheyareconsidering.Ifthehomeownerwouldliketogetconnectedtoprofessionals,Porchwillmakethatintroductionandfacilitatetheconversationbetweenthehomeownerandprofessional.TheHomeAssistantisalwaysavailabletofindadditionalprofessionalsforthehomeowner.
Step8.ReactiveservicesatanytimeThePorchHomeAssistantGoldprogramoffers24/7supportforhomebuyers.homebuyerscancallthePorchHomeAssistantline(844-314-1347)atanytimetogetsupportor,ifafterhours,homebuyerscancallthe24/7emergencyhotlineforassistance(888-751-0489).