hospitality & food service mdt 2010
TRANSCRIPT
You just got servedwww.mdtpersonnel.com
Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Specifi cally, this includes the reception and entertainment
of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists.
MDT Personnel is a leading provider of contingent staff for the hospitality industry. Our temporary staffi ng services have been utilized for major events throughout the country and we have a reputation for creating pleasant guest experiences.
M D T ’s industry knowledge serves our hospitality clients and their guests well. Our management and temporary employees possess unmatched knowledge and expertise that will make any guest’s experiences pleasant, but it doesn’t end there. We go beyond the guest experience and make your experience pleasant too. Simply put, MDT makes temporary staffi ng simple for you with no confusion, no gimmicks, no games and no hassles.
MDT Personnel’s delivery capabilities are yet to be matched in the staffi ng industry. We have partnered our traditional delivery methods with virtual delivery capabilities to end up with an incredibly powerful staffi ng system. MDT not only has the ability to deliver a massive workforce in short amount of time, but maintains competitive pricing and consistent quality of temporary staff .
We want to do more than just earn your business...we want to keep it.
Our
ExpertiseHOSPITALITY/ FOODSERVICE• Bartender • Busser• Chef / Sous Chef• Dish / Pot Washer• First Cook / Cook• Host / Hostess• Server• Utility Associate
HOSPITALITY EVENTS / CATERERING• Administration Assistant• Bartender• Busser • Chef / Sous Chef • Customer Service Representative • Data Entry Clerk• Dish / Pot Washer • File Clerk• First Cook / Cook• Host / Hostess• Purchasing Assistant• Server• Station Attendant• Utility Associate • Receptionist
MDT Personnel can off er clients an unmatched, comprehensive staffi ng solution. Whether your company needs general labor, highly skilled, professional or direct hire positions fi lled, our company has the experience to provide you with the service and people you deserve. Part of that service is providing you with timely placements to keep your business running at maximum speed.
WHAT’S IN OUR RATES?• All Required Insurance Included - Workers’ Compensation - General Liability• All Payroll Related Taxes• IRS Withholdings • Unemployment taxes • Safety Equipment For Workers• Written Guarantee
UPON REQUEST, WE WILL PROVIDE THE FOLLOWING:• Random & Mandatory Drug Screening• Random Drug / Alcohol Testing• Background Checks - Local or National• Screening & Testing for Skilled Workers• Tailored Safety Programs & Equipment
WHY MDT PERSONNEL?• Employee Orientation + Training • Time Keeping and Payroll • 1 Main Point of Contact• Constant Communication • Unmatched Recruitment Methods• Reporting Needs• Timely placements • Temp-To-Perm Programs• Daily/weekly Pay Capabilities
EASY, NO HASSLETEMPORARY STAFFING
Industry Specifi c Expertise > Niche Market Experience > Experienced Hands-on Management Team > Database Information on Each Facility / Project
Qualifi ed Personnel > Background Checked > Drug / Alcohol Screened > Skill Tested > Safety Trained > Database Information on Every Worker
Profi tability > Strategic Approach > Cost Eff ective & Effi cient Solutions - Adjustable Staff Levels > Cost Reductions - Overhead Reduction - Managed Payroll - Time Savings > Timely Placements
Hands-On Management > Complete Management Solutions - Productive & Effi cient Work Environments > Accountability > Provide Important Information - Reports - Reviews - Pay/Bill Rates - Time Keeping, etc. > Quality Control Measures
High Success Rates > Flexible & Customized Options > Quick Response Time > Unmatched Recruiting Methods > Dedication to Temporary Staff > Dedication to Clients
Employee Training > Training & Certifi cations - Hiring Compliance - Risk Management Procedures - OSHA - GMP - EPA - CDC - EEOC - PIT (Forklift) Certifi cation - Fleet & Driver Safety - Hospitality - Material Application - Safety - Trade Vocabulary & Identifi cation - Applied Sciences - Applied Skills
Partnership Initiatives > Targeted Skills Training > Quarterly Safety Seminars > Employee Retention Bonus Pool > Employee Recognition Programs > Diversity Initiatives
What makes us different?
National Footprint• Over 140 Physical Locations • Located in 24 States • Global, National and Off shore Recruiting Capabilities
AK9
PR6
WA66
OR45
CA189
NV36
AZ69
NM38
TX174
LA56
AR58
MO41
IA84
IL83
IN62
OH84
PA97
MD53
NY47
VT13
ME19
NH16
MA56
RI36
NJ111
DE31
CT38
DC14
MN61
WI78
MI75
MS36
AL63
TN59
NC69
KY38
VA86
WV29
GA89
SC42
FL162
UT31
CO57
ID34
MT28
WY28
ND27
SD25
NE61
KS39
OK45
Orange
FitchburgWorcester
East Brunswick
Dundalk
MechanicsburgNorristown
Richmond
Lynchburg
Gainesville
AustinBaton RougeBeaumont
San Marcos
San Antonio
Waco
Temple
Houston
Ft. Worth Grand Prairie
McKinneyDallas
Metairie
Biloxi
Birmingham
DothanMobile
Coachella
Denver
Nashville Raleigh
Las Vegas
Phoenix
Mesa
Troy
Schenectady
Georgetown
Edwardsville
Franklin Park
Norfolk
ChattanoogaMemphis
CartersvilleMorrow
MaconPooler
Atlanta
ColumbusSavannah
Greenville
W. Columbia
N. Charleston
Conway
Arden
Winston-Salem
BooneHickoryNewton
Charlotte
Greensboro
FayettevilleJacksonville
Wilmington
El Paso
Albuquerque
Ogden
Salt Lake CityTaylorsville
San Diego
Sacramento
Van Nuys
Salinas Fresno
Milford
Bakersfield
Las Cruces
Lawton
Oklahoma City
AuburndaleBradentonBrandonBonita SpringsBrooksvilleClearwaterCocoaDaytona BeachDelandFt. LauderdaleFt. MyersFt. PierceFt. Walton BeachGainesvilleGibsontonHaines CityHernandoHialeahHolidayHollywoodHudsonJacksonvilleKissimmee Lake CityLakelandLake Worth
LargoLeesburgMangonia ParkMelbourneMiamiNaplesOcalaOrlandoOrlando (West)Palm BayPanama CityPensacolaPinellas ParkPlant CityPort CharlotteSt. AugustineSt. PetersburgSanfordSarasotaSeffnerStuartTallahasseeTampa TavaresTitusvilleWauchulaWest Palm Beach
MDT Office Locations
Active StatesAffilliate Network Provider States
AFFILIATE NETWORK • Expands our coverage to over 3,500 locations• Provides National Coverage• Suppliers must maintain a customer rating of 4 stars or higher• Suppliers indemnity client on payment & must have proper insurances
MDT Personnel’s focus is simple; supply quality temporary workers to clients. Our recruiting and delivery methods allow us to provide diff erent types of workers in many parts of the country, but we have taken it a step further.
Our affi liation with the iLabor network allows MDT Personnel to cover gaps in coverage all over the entire United States. The iLabor Network allows staffi ng fi rms to use a web-based system to subcontract jobs. By combining our branch-based business model with iLabor, MDT has access to a national network of staffi ng suppliers enabling us to provide clients and other staffi ng companies with service anywhere and everywhere.
If the need arises for MDT to utilize the iLabor™ Network, we will remain your staffi ng provider and you will always conduct business with MDT. There is no third party contact, hidden charges, or stipulations.
MDT Personnel makes staffi ng simple even with addition of our affi liation with the iLabor™ Network. The process of ordering through MDT remains simple and easy to understand. With MDT, there is no guessing, no hassles and no worries.
BILL
CONTRACT
INVOICE
POINT OF CONTACT
THE AFFILIATIONMDT Personnel is a proud member of the iLabor™ Network. This affi liation enables MDT to expand its services into locations beyond our physical limitations and provide single source invoicing.
THE iLABOR™ NETWORKiLabor™ is a network of thousands of temporary staffi ng suppliers that are contracted with iLabor™ to provide the highest quality temporary staff at the most competitive rate.
In addition, iLabor™ is an outlet that enables MDT to fi ll diffi cult or restricted positions giving us the ability to always say “Yes, We Can!”
· Puerto Rico – Bilingual Journeyman Carpenter and Apprentice Carpenter was placed for a 1 week assignment for retail remodeling & high-end fi nishing.
· Alaska (5 cities) & Hawaii (4 cities) - client requested 2 workers to assist with merchandising. MDT fi lled the order with the use of the iLabor ™ Network.
· San Diego, CA - MDT offi ce supplemented order for 140 workers. Client requested assistance with disaster clean-up on a cruise ship. The order was fi lled within 48 hrs utilizing 115 MDT workers in conjunction with 25 workers from the iLabor™ affi liate network.
www.mdtpersonnel.com www.ilabornetwork.com
Objectives & Solutions
OBJECTIVES SOLUTIONS
Cost Savings
Leveraged volume pricing. Savings to be realized at the market level by increased staffi ng performance and streamlined account management.
Increased Productivity
By streamlining recruiting, MDT Personnel insures that local teams have greater focus, employee retention and safety. Our integrated program and customized recruiting plan ensures accountability and quality talent.
Meet Rapid Ramp Up
Needs and Fluctuations in
Production Requirements
Scalable remote recruiting allows for more robust recruiting activity during peak periods in support of operations. Our Remote Recruiting model allows for targeted activity that drives performance management.
Partnership and Operational Overview
Local and Corporate
Support
Local and Corporate leadership integrate wholly in supporting our account operations. As a privately owned and operated company, our CEO is involved in the daily operation of our company - providing true stakeholders in the success of your company.
• Local Branch Offi ce Support • Local and Regional Leadership • Corporate Leadership• Private Ownership
Remote Recruiting Team
Our recruiting team uses a fl exible recruiting approach that reaches a larger pool of qualifi ed candidates, drives consistent prescreening and scheduling of candidates, and enables MDT to meet rapid ramp up staffi ng needs.
• Dedicated Remote Recruiting Manager• Additional Remote Recruiters Added As Needed• Access To Thousands Of Recruiters Through Our Affi liation With Ilabor• Off shore Recruiting Capabilities• Flexible Operating Hours That Specifi cally Target Passive Job Seekers • Local (Grass Roots) Resources• Bi-Lingual Recruiters
Partnership Initiatives
Annual investment in workforce initiatives, training and retention.
• Targeted “Hard” Skills Training• Targeted “Soft” Skills Training• Quarterly Safety Seminars• Employee Recognition Programs• Diversity Initiatives
We believe that our ability to recruit, screen and place temporaries is unmatched in the industry. Our constant fl ow of communication is integral to ensuring our customer’s satisfaction. These elements guarantee successful placements and increased production for your facilities and job sites.
We know that being successful in the staffi ng industry is more than fi nding the right candidate for the position.Success stems from understanding the needs of each client. MDT works with you to understand your operational needs, then develops a customized employee orientation program.
MDT will also develop a custom training program to familiarize employees with your facility and their job duties prior to placement. This ensures employees can be fully productive from the very beginning of a project. Additionally, our Regional Safety Coordinator can work to develop a safety program for your employees and temporary staff to keep everyone happy, healthy and working.
Orientation & Training
MDT Personnel understands the importance of proper appearance and will ensure each temporary adheres to the proper dress code. Employees that are not wearing the proper attire will not be sent to your facility.
Attire
Reporting
MDT will generate custom reports at your request. The graphic above is an actual section of a report MDT generated for a client at their request. The client had a high turnover rate on temporaries with a previous vendor and wanted to fi nd out why turnover was at such an elevated level. MDT started servicing the account and generated reports based on employee surveys and feedback provided from the client’s management. Although this is a small section of the report, the end result indicated that pay rate and headcount reduction were the leading causes of turnover. MDT suggested increasing the pay rate for temporary employees and have sucessfully kept turnover to a minimum and production levels to a maximum.
JANUARY FEBRUARY MARCH APRIL MAY JUNE
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Performance H.C. Reduction Job Abandonment Another Job
C O N S O L I D A T E D T U R N O V E R R E A S O N S
6%
50% 50%
70%
12%
18%
100%
0% 0% 0% 0% 0% 0%0% 0%
94%
0% 0%0%0% 0%0%0% 0%
12 H.C. Reduction2 Job Abandonment3 Another Job
4 H.C. Reduction30 H.C. Reduction2 Performance
01 Job Abandonment1 Another Job
0
Number of employees that reflect the percentage for each turnover reason per month
Proper
Planning
Prevents
Poor
Performance
A Partnership with MDT Personnel will allow your company to plan both strategically and tactically in the procurement of its temporary labor needs.
We have built fl exibility into our business model so we can off er our clients a customizable solution for their specifi c staffi ng needs. By strategically planning prior to the start of a project, we can meet our customer’s needs and make projects start smoothly, run smoothly, and end smoothly.
MDT can also manage the process of procuring qualifi ed local vendors that will add additional support to your company’s operations. By acting as a Managed Service Provider, we can manage the processes and provide your company with single source invoicing, while maintaining pricing integrity and a high level of delivery market-wide.
Rapid Ramp
Up and
Expansion
Capabilities
Our recruiting plan is extremely proactive to ensure we achieve your staffi ng goals. Our plan not only attracts a variety of qualifi ed candidates, but is designed to maintain a large candidate pool so we can quickly fi ll positions in a variety of industries.
Networking Sources
• Professional organizations • Job fairs • Training centers • Trade organizations
Multi-Media
• Internet job boards • Local publications • Job hot lines
Remote Recruiting Group (RRG) • Our group of dedicated remote recruiting experts can be engaged quickly to fi ll your toughest positions or assist during an aggressive ramp-up period. Community Based
• Experience shows that qualifi ed employees typically refer those of similar traits and skills. With an increasingly growing database, our reach continues to expand on a daily basis.
MDT Personnel is much more than a typical labor company. We employ a team of recruiting professionals dedicated to fi nding quality people with the skills and personalities that match the needs of our clients. MDT will provide the people you need on-time, that work safely, have the experience and
want to put in an honest day’s work for you.
It’s not just about earning your business...
it’s helping you grow it.
RECRUITING SOLUTIONS
MDT Personnel sincerely hopes the information provided to you has been of value. Choosing a staffi ng provider is important and we want you to be comfortable with that decision.
MDT is confi dent in its abilities and we will continue to set standards in the staffi ng industry. No other staffi ng providers have the dedication, commitment, integrity, and capabilities that only
MDT Personnel off ers.
If there is any other information you would like or questions you may have, please do not hesitate to contact us. We are here to help, here for you and here for good.