HospitalityProfessional Certification

American Hotel & Lodging Educational Institute®Our mission statement:

Continue to be the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.

American Hotel & Lodging Educational Institute®• Founded in 1953• Non-profit organization• World’s largest developer of training and development

solutions for the hospitality industry• Offices in Florida, Michigan, and India• Preeminent leader in hospitality certification• 90 licensed affiliates in 50 different countries • Over 100 products in a variety of training media (online,

video, print, distance learning, mobile applications)

American Hotel & Lodging Association (AH&LA)

• Based in Washington DC • World’s largest hotel industry association• Representing 1.8 million Hotel rooms with over

15,000 member properties • Serving the hospitality for more than 100 years • The Educational Institute is the non-profit

educational and training arm of the association

Market Segments

QualifiedHospitalityEmployees

General ManagersDepartment Managers Department Supervisors

Line-Level Employees

Corporate Hotels Management Companies

Individual Properties

Videos Textbooks Seminars

Program Development

Self-paced Hospitality

Courses

Textbooks Print MaterialsOnline Courses

Proctored Exams

LODGING INDUSTRY

Professional CertificationTraining Media Independent Study

All Training Should Lead to…

Professional Certificaiton

Professional Certification

What is Professional Certification?• Distinction of Excellence• The Standard for the Industry • Acknowledgement of skills and competencies

required to succeed in your position

Professional Certification

Why should you certify?• Validation of position• Motivator • Recognition• Builder of pride and self-esteem

Professional Certification

Over 20 Certifications• Executive Level• Department Heads• Managers• Supervisors• Line

Application

Qualification

Proctored Examination(paper-based or online)

Certificate & Pin

Certification Process

Industry Leaders Using Our Certifications

Those who highly support Professional Certification• Choice Hotels• Best Western International• Hyatt Hotels• InterContinental Hotels Group• Marriott • Wyndham Worldwide• Ritz Carlton

Security Certifications

CLSD®Certified Lodging Security Director

CLSS®Certified Lodging Security Supervisor

CLSOCertified Lodging Security Officer

Director

Certified Lodging Security Director

Updated review materials and exam to include information from:

• Department of Homeland Security (DHS)• USA PATRIOT Act • Occupational Safety and Health

Administration (OSHA)• Centers for Disease Control and

Prevention (CDC)

Certified Lodging Security Director

Who should apply?• Security director at a property level or as a

corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues.

• Tourism Police Officer who provides tourism oriented security.

Certified Lodging Security Director

Fee includes:• Exam Preparation Booklet• Resource Materials CD• Exam• Certificate and Lapel Pin upon successful completion

of the exam

– Exam consists of 150 multiple-choice questions that must be answered within a three hour time period.

– Exam passing score: 75%– Recertification: every 5 years

Supervisor

Certified Lodging Security Supervisor

Who should apply?• A qualifying supervisor is a person who supervises

two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews

Certified Lodging Security Supervisor

Fee includes:• Study material• Exam• Certificate and Lapel Pin upon successful completion

of the exam

– Exam consists of 125 multiple-choice questions that must be answered within a two hour time period.

– Exam passing score: 70%– Recertification: none

Officer

Certified Lodging Security Officer

Who should apply?• Lodging Security Officer

Certified Lodging Security Officer

Certified Lodging Security Officer (CLSO) uniquely integrates three training functions:

• Skill and Knowledge Training • Performance Assessment and Testing• Recognition and Achievement

Certified Lodging Security Officer

Recommended Study Resource: The Lodging Security Officer Program is a beneficial tool in preparation for the Certified Lodging Security Officer (CLSO) exam• Skill and Knowledge Training • Performance Assessment and Testing• Separate fee applies.

Certified Lodging Security Officer

Fee includes:• Exam• Certificate and Lapel Pin upon successful completion

of the exam• Study resource is NOT included.

– Exam consists of 60 multiple-choice questions that must be answered within a one hour time period.

– Passing score: 70%– Recertification: none

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