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The third sector and welfare delivery: experiences of the
Work Programme
James ReesWith Rebecca Taylor and Chris Damm
CONTEXT
Position of third sector providersIsomorphic PressuresCreaming and ParkingResource squeeze
Context• Outsourcing/contracting out well established• Public services reform – Open Public Services• Welfare to work and work programme one
part of welfare reform picture• Role of third sector in ‘Big Society’
Quasi-marketsNetwork governanceNew institutionalism
Our research
• Does sector matter? Understanding the experience of providers in the work programme
TSRC working paper 92- We wanted to explore experience of all
providers not just TSOs- Early days in Work Programme set up- Challenge some of the media and academic
presentations of ‘sector’
Our research questions
1. What do third sector providers do and is it different to what other providers do?
2. How have providers experienced the early delivery of the work programme?
3. What are stakeholders’ views of the value and distinctiveness of third sector provision?
Methodology• Evidence review; policy papers, literature, w2w
evaluations – summer/autumn 2011• Stakeholder interviews; sector infrastructure, w2w
commentators, Primes – winter 2011/12• Focus on 2 areas (CPAs) capturing different labour
markets profiles and supply chain models– Subcontractor mapping, phone survey and focus groups;
providers from all sectors in supply chains – March-May 2012
– Subcontractor case studies, all sectors; May-July 2012
The model• Single programme for all jobseekers• Black Box and payment by results with a back-ended
profile to reward ‘job outcome’ sustainment• Differential payments by customer group• 18 contract package areas (CPAs) covering the UK
with 2-3 primes in each area = 40 prime contracts• Supply chain subcontracting divided into Tier 1 (end
to end provision) and Tier 2 (specialist)• DEL-AME funding, part funded by savings from
benefits budget
Prime ContractorPrime Contractor
End to end providers
(tier 1)
End to end providers
(tier 1)
Specialist provider(tier 2)
Specialist provider(tier 2)
18 Contract Package Areas (CPAs) covering UK, 2-3 primes per CPA, 40 contracts
18 Prime contractors (2 TSO, 1 Statutory)
Degree of referrals retained or passed to subs varies greatly
Delivery / Job Outcomes
Estimated 19% delivered by TSOs (vs 30% rhetoric)
Referrals from JC+Referrals from JC+
The Work Programme
Direct (in house)
Delivery
Direct (in house)
Delivery
End to end providers
(tier 1)
End to end providers
(tier 1)
KEY FINDINGS
Position of third sector providersIsomorphic PressuresCreaming and ParkingResource squeeze
Key findings
• TSO role and experience?• Third sector squeeze?• Flows of clients – what was happening?• ‘Creaming and Parking’• Resource constraints
Key Findings 1• Sector is not the only, or even the most important,
determinant of experience– Organisational size, supply chain position, the strategy and
management practice of their Prime contractor and location all shape the role subcontractors play.
• Position in the supply chain is key. – Tier 1 end to end provision generally offers greater
contractual certainty over client flows and higher numbers of referrals. Many tier 2 specialist subcontractors have received no or only very small numbers of referrals.
Key findings 2• Client flows – very complex issue
– Early days? Issues with health related benefits flows; extremes of flows – peaks and troughs and geographical variations
– lack of referrals to tier 2 subcontractors primarily a resource issue – under-resourced Programme?
– But customers with needs may be being ‘parked’
• widespread perceptions of creaming and parking – In many ways can be seen as embedded - providers saw it
as a rational response to Payment by Results (PbR)
• The financial stresses that the Programme is under creates doubt about the quality of services being delivered, particularly to those furthest from the labour market
Barriers to innovation• Evidence of convergence of approach…
(isomorphism)• Powerful isomorphic pressures:
– Funding model drives everything– Risk aversion and Prime management practices highly
prescriptive
• Disruption, suspicion and mistrust arising from (perception) of payment model:– Hinders local partnership and networking– Traditional source of specialist provider comparative
advantage and social innovation
Isomorphic pressures on organisations
1 There is a trend to organisational isomorphism:•Competitive isomorphism (but, quasi-market)•Institutional isomorphism
– Coercive– Mimetic– Normative
2 There are deviations and resistance to organizational isomorphism:•Differences in local external environment (e.g. allowing an organisation to resist resource dependencies; ie having reserves?)•Organizational resistance to intitutional pressures towards isomorphism (e.g. ‘mission’)
METHODOLOGICAL CHALLENGES AND LIMITATIONSSampling and case study selectionEngagement with PrimesEngagement with subcontractors - the ‘gagging clause’ issue
What we did
• Scoping interviews with national figures, and early interviews with local Primes
• Phone survey in 2 CPAs, contacted majority of subs, range of contact incl. brief ‘interviews’
• Recruit attendees at focus groups (2 in 1 CPA)• Case studies (interviews) with those and other
subs • Follow up short interviews where possible
Issues• Phone survey
– Inaccurate DWP list (early 2012)– Getting through to right people– Subs lack knowledge, no contract
• Primes– Vary: some happy to engage, others extremely wary
(media controv)– PR opportunity for some?
• Subs– Prevented from engaging by primes?– Very busy/under pressure– Geographical variation – rural/urban split
Limitations: observations• Drop off between contact-FGs-case study recruitment• Prime communication with subs?• Motivation to be involved – contentment v.s.
disgruntlement• Unwillingness to be followed up• Impact of reporting of research?
Plus: general limitations of qualitative research:perceptions; views; misinformation; emotion
Implications for research• Research design
– Only two CPAs (exceptional?)– Qualitative research – based on access to participants
and perceptions, reported info
• Sampling hampered by:– Incomplete / inaccurate data– Permission/ access
• TSOs more likely to take part, private sector less in particular less willing?
• Rural – urban split in our research
INFLUENCING POLICY?
Engaging with DWPCritical stanceA third sector perspective?
Some thoughts
• New era of impact measurement, payment by results, accurate definition of outcomes
• Desire for systematic evaluation• How does ‘critical’ social policy analysis fit
with this?• Funding of research
– Independence– Triangulation / confirmation of others
Outputs
• Working/briefing paper 92. tsrc.ac.uk• Creaming and Parking, Social Policy and
Administration• Third Sector role in WP, Policy and Politics?• Further papers on:
– Isomorphism– Discourses of distinctiveness
