The Hotel Industry Code of Ethics

The Hotel Industry Code of EthicsBusiness Ethics & Corporate GovernanceAssignment Submitted By:Aakriti AgnihotriSurendra Yadav

The Oberoi Group - DHARMAWe, as members of The Oberoi Group are committed to display through ourbehavior and actions the following conduct, which applies to all aspects of ourbusiness:

Conduct which is of the highest ethical standards - intellectual, financial and moral and reflects the highest levels of courtesy and consideration for others.Conduct which builds and maintains teamwork, with mutual trust as the basis of all working relationships.Conduct which puts the customer first, the Company second and the self last.Conduct, which exemplifies care for the customer through anticipation of need, attention to detail, excellence, aesthetics and style and respect for privacy, along with warmth and concern.

The Oberoi Group - DHARMAConduct which demonstrates a two-way communication, accepting constructive debate and dissent whilst acting fearlessly with conviction.Conduct which demonstrates that people are our key asset, through respect for every employee, and leading from the front regarding performance achievement as well as individual development.Conduct which at all times safeguards the safety, security, health and environment of guests, employees and the assets of the Company.Conduct which eschews the short-term quick fix for the long-term establishment of a healthy precedent.

Taj group - 25 ClausesNational interestFinancial reporting and recordsCompetitionEqual opportunities employerGifts and donationsGovernment agenciesPolitical non-alignmentHealth, safety and environmentQuality of products and servicesCorporate citizenshipCooperation of Tata companiesPublic representation of the company and the GroupThird party representationUse of the Tata brandGroup policiesShareholdersEthical conductRegulatory complianceConcurrent employmentConflict of interestSecurities transactions and confidential informationProtecting company assetsCitizenshipIntegrity of data furnishedReporting concernsThe Oberoi & The Taj togetherSimilaritiesEmployees relationship and working environmentCustomer relationBelieve in long term establishments in future perspective Both operate internationally and help in the development of the countries they operateFocuses on financial development of the business

DifferencesThe clauses and code followed by Oberoi group and Taj group differThe group policies been followed by both the groups differTaj group follows a set of complex rules & regulations whereas, the Oberoi group has a short and unique set of rules and regulations Third party representation is only mentioned in case of Taj group