"how do you get an african to believe in change?" - gotissuez @ africa gathering...
DESCRIPTION
Mark Kaigwa, Communications Lead at Gotissuez gave a talk on Customer Service in Africa and how Gotissuez is bridging the gap between consumers and companies. Using the question "How do you get an African to believe in change" Mark made the case that African's have been let down by the integrity of the ballot box and the electoral process, so how can they expect change from a suggestion box? He then made the case for the Gotissuez approach that creates a community of problem reporters, thinkers and problem solvers and evolves a culture of reporting and resolving issues. The hope then, is that by also involving companies in the process, we will have an outcome where we can change circumstances for both. How do you get an African to believe in change? You get to them to participate in change.TRANSCRIPT
How do you get an African to believe in
CHANGE?
Create CommunityHow do you get an African to believe in
CHANGE?
Evolve CultureHow do you get an African to believe in
CHANGE?
Involve CompaniesHow do you get an African to believe in
CHANGE?
Change Circumstances
How do you get an African to believe in CHANGE?
How do you get an African to believe in
CHANGE?You get them to participate in change
The Future...
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