how emotional intelligence (ei) skills improve project manager … · 2015. 9. 30. · some sei...

2015 The Social and Emotional Intelligence Advantage, Inc. – All Rights Reserved Slide 1

Presented to:ALFISIGSeptember 30, 2015

Presenter: JoAnn Becker, MS, MBA, PMP

How Emotional Intelligence (EI) Skills Improve Project

Manager Performance


Speaker InformationJoAnn Becker, MSJA, MBA, PMPThe Social and Emotional Intelligence

Advantage, Inc., Co-Founder & Principalwww.theSEIadvantage.comChicago, IL – [email protected]

30+ years leading new businesses, strategies designs, development, implementation, and operations through development of high performing teams in multiple industries and functions – including educating, training and coaching:

• Organizational programs, projects, processes

• Change management – for organizations and individuals

• Stakeholder influence seminars, workshops, coaching

• Multi-generation workforce

• Emotional Intelligence skill development

http://www.theSEIadvantage.com

mailto:[email protected]


Learning Objectivesl Why Social & Emotional Intelligence (SEI) matters

l The basics of SEI

l Current research

l How SEI helps Project Managers

l About some approaches to increasing your SEI skills

l Plans to grow your SEI skills


1. Act in consistent, predictable ways.

Presenters’ Assumptions

People…

2. Can learn and can choose to act differently – change is possible.


The Basics of SEI(aka EI)


The ability to effectively:• Perceive, • Control,• Evaluate, and • Use emotions

Of:• Ourselves, and • Others

Social & Emotional Intelligence (SEI) is…

Importantly, most experts believe that Social & Emotional Intelligence can be learned and strengthened


l Workplace: uncivil to more civil (nicer)l Sales: more and happier customers/clientsl Leadership for any role and at any levell Conflict resolutionl Customer Servicel Service delivery by:

- Accountants - Engineers- Physicians - Healthcare professionals- Attorneys - Financial Analysts

l CIO, CISO, CFO, President, CEOl Business Analysisl Project Managementl Children’s behavior (very young to young adults)

EI Improves


A powerful means of • Communicating effectively,

• Building constructive relationships, and

• Creating a positive working environment.

Source: http://www.hrzone.com/engage/managers/make-emotional-intelligence-part-of-your-toolkit#cxrecs_s

SEI provides…

http://www.hrzone.com/engage/managers/make-emotional-intelligence-part-of-your-toolkit#cxrecs_s


• Raised your voice at a colleague in frustration? • Sent a terse reply to an email without thinking

your point through?

è Have You Ever…

Ø Examples of emotional rather than calm, rational reactions

Ø Risks…

…damaging your reputation

…upsetting people

…giving the impression that you lack self-control and appropriate sensitivity to others


Social & Emotional IntelligenceKey Competencies

PERSONAL COMPETENCE

SOCIAL COMPETENCE


2 Dimensions of Personal Competence

PERSONAL COMPETENCE

2. SelfManagement

1. Self Awareness


2 Dimensions of Social Competence

SOCIAL COMPETENCE

4. RelationshipManagement

3. Other (Social)Awareness


Social & Emotional IntelligenceFour Competencies

PERSONAL COMPETENCE

SOCIAL COMPETENCE


2. SelfManagement

1. Self Awareness



Ability to accurately perceive your own…• Strengths• Weaknesses• Drives• Values• Impact on others• Emotions in the moment

1. Self-Awareness

83% of people high in self-awareness are top performers


Ability to use your (emotional) self-awareness to manage your reactions to situations and people by…

• Being/staying flexible

• Directing your behavior positively

• Controlling impulsive reactions

2. Self-Management

Real results come from putting your momentary needs on hold to pursue

larger, more important goals


Ability to… • Notice and recognize emotions in/of other people

• Accurately understand what is really going on with them

3. Other (Social) Awareness

Listening and observing are the two most important elements of social awareness


Ability to use your self- and other-awareness to manage interactions successfully

4. Relationship Management

Enables one to build a bond with others and contributes to clear communication and

effective handling of conflict


Ultimate Impact of Social & Emotional Intelligence

PERSONAL COMPETENCE

SOCIAL COMPETENCE


2. SelfManagement

1. Self Awareness



Current Research


l Ph.D. psychologist, author, speaker, scientist-journalist

l Brought attention to importance of EI through multiple books, including:

Emotional Intelligence: Why It Can Matter More Than IQ (1995/2005)

Leadership: The Power of Emotional Intelligence (2011)

The Brain and Emotional Intelligence: New Insights (2011)

Focus: The Hidden Driver of Excellence (2015)

l Recently extended work into the field of education.

l On-going research confirms that emotions play a greater role in:– Thought

– Decision making

– Individual success

Daniel Goleman


Travis Bradberry, Ph.D. and Jean Greaves, Ph.D.

• Industrial-Organizational Psychologists

• Co-Authors: Emotional Intelligence 2.0 (2009)

• Co-Founders: TalentSmart Consultancy

• Prolific Researchers


l Studied– 500,000+ people world-wide in varied jobs, industries and

organizational levels

l Found– EI is the strongest predictor of performance, explaining a full 58% of success in all

types of jobs.

– Those with “high degree” of Emotional Intelligence…

l …Represent 90% of top performers.

l …Make an average of $29,000 more per year.

– Every point increase in Emotional Intelligence adds $1,300 to annual salary.

– No job in which performance and pay aren’t tied closely to Emotional Intelligence.

Bradberry & GreavesGlobal Research Findings


Where Does SEI Help Improve

Project Manager Performance?


l Learning and managing expectations

l Meetings– Designing

– Conducting

– Documenting

– Finalizing

SEI for the Project Manager


l Team building

l Stakeholder management

l Coaching individuals

SEI for the Project Managerl Know them…

l How to talk to them

l Help them learn and understand

l How to gain their trust and support

l How to influence them

l Build consensus with them and gain their agreement


l Interviewing– To hire– To be hired– Other reasons

l Performance reviews– Conduct/lead them on someone else’s

performance– On your performance

SEI for the Project Manager


Quick Tips for Strengthening Your Social & Emotional Intelligence

SKILLS


1. Know who and what pushes your buttons.

2. Stop and ask yourself why you do the things you do.

3. Seek feedback.§ How do others see you?

§ What are your real strengths?

Building Strong Self-Awareness


Building Strong Self-Management

1. Pre-condition yourself to handle stress through diet, exercise and sleep.

2. Avoid negative self-talk.

3. Speak to someone who is not emotionally involved in your problem.

4. Count to 10, take a walk, or sleep on it.


Building Strong Other (Social) Awareness

1. Plan ahead for meetings and social gatherings.• What do I know about those I will be meeting with?

• What’s important to them?

• How can I best convince them of my point of view?

2. Practice the art of listening for the real messages being communicated, especially by “body language.”


Building Strong Relationship Management

1. Always act in a civil manner.

2. Little things that pack a punch:• Smile and friendly greeting• Compliments • Appreciation • Acknowledgement of feelings

3. “Seek to understand before seeking to be understood.”

Remember: Trust and respect are key.


Social & Emotional Intelligence Summary


l Is about being socially effective

l Takes time…to strengthen underlying skills but worth investment

l Results produced cannot be achieved in other ways

l Builds leadership capabilities

l Leads to higher performance and higher compensation

l Reduces workplace incivility and stress

l Used in all aspects of our lives– Work– Social– Personal– Education systems

Social & Emotional Intelligence…


Where are you strongest?

Where are you weakest?

è And for You?

SelfAwareness

SelfManagement

Other (Social) Awareness

Relationship Management


l Consider what you’ve learned today.

l Analyze your Social & Emotional Intelligence strengths.

l Decide on area(s) where you can improve.

l Read articles/books (see resources on next slide).

l Put at least one idea into action.

l Consider skills training and the help of a coach.

A Plan for Action


Some SEI Resourcesl Behavioral Assessment Tools

– Social Styles– Myers-Briggs Type Indicator®

– Extended DISC®

– Clifton StrengthsFinder®

l Readings– Type Talk at Work, Otto Kroeger and Janet M. Thuesen

– What Every Body Is Saying, Joe Navarro

– Influence: The Psychology of Persuasion, Robert B. Cialdini, PhD

– The Emotional Life of Your Brain, Richard J. Davison, PhD and Sharon Begley

– People Skills, Robert Bolton, PhD

– How to Win Friends and Influence People, Dale Carnegie


For you, colleagues, and many others who are not Project Managers:`l Briefings – Seminars - SEI Workshops

– The Social-Emotional Intelligence Advantage l 60-90 minute briefings/presentations to professional groups and executive teams on the basics of EI and its impact

on individual and organizational effectiveness.

– Growing Your Social-Emotional Intelligence l 1-day Seminar that imparts a broader and deeper understanding of EI and its application in your work and personal

lives.

– Building Your Social-Emotional Intelligence Skillsl 2-day Workshop (with EI evaluation) that features in-depth EI skills training.

– Customizable Influence Skills Workshopsl Conflict Resolution, Collaborative Problem Solving, Negotiation, Effective Presentations, Consulting Skills, Meeting

Leading

l SEI Assessments (SEI, MBTI®, Extended DISC®, Clifton StrengthsFinder®, Social Styles)l SEI Accountability Coaching

– 1 hour a week - 1, 2, or 3 people - 3 months or 6 months

(Co-Founder & Principle: Michael Nees, PhD, Industrial Organizational Psychologist)www.theSEIadvantage.com

THE SEI ADVANTAGETraining and Coaching Resources

http://www.theSEIadvantage.com


Final Comments or Questions?


Session Evaluation

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