how firms define and measure quality

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. How firms define and measure quality Tamimi, Nabil; Sebastianelli, Rose Production and Inventory Management Journal; Third Quarter 1996; 37, 3; ABI/INFORM Global pg. 34

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Page 1: How Firms Define and Measure Quality

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

How firms define and measure qualityTamimi, Nabil; Sebastianelli, RoseProduction and Inventory Management Journal; Third Quarter 1996; 37, 3; ABI/INFORM Globalpg. 34

Page 2: How Firms Define and Measure Quality

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 3: How Firms Define and Measure Quality

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 4: How Firms Define and Measure Quality

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 5: How Firms Define and Measure Quality

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 6: How Firms Define and Measure Quality

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.