1. @Waterstonsltd www.waterstons.com How to achieve UC success Ben Lee 11.04.14

2. Define UC? 3. Why do we l get voicemails, followed by emails asking you if you actually got the initial voicemail. Seems a bit daft to me. But we're in the age of instant communications now. We need to be instantly in touch wherever we are Eileen Brown 4. UC Maturity 5. Evolution to full UC Email IM / Presence Unified Communications 6. Ramp up to Advanced Messaging Basic Integrated Enhanced Email Calendaring Information sharing Hygiene Opportunistic TLS Backups Mobile access Webmail Manual group management Multi-layered defence Sender Policy Framework Domain security Data retention / archiving SharePoint integration Instant messaging Presence information Enhanced disaster recovery Offsite replication High availability Corporate branding Resource booking Enhanced remote access Mobile device management Group management delegation User self-service Data classification Compliance enforcement Intellectual rights management Journaling Auditability Multi-site high availability Service continuity in disaster Voice integration Multi-organisation federation Automated group management 7. Levels for im Instant Messaging Presence Location based information Conferencing CEBP Integration into other apps / process 8. Levels for voice Voice calls Smarter voicemail Call reach App integrations CRM pops Contact center 9. Courtesy of Clarity Connect Lync contact center 10. Culture 11. What is special about a UC project? 12. Getting the spark 13. Adoption planning 14. Off Campus Wi-Fi Hotel Room, Home Use approved audio device Good For Listening If participating, call in with landline Off Campus Connect via Ethernet Use a corporate issued computer Use approved audio device Good for Mobile Workers If crucial meeting, use landline On Campus Corp Wi-Fi Strong signal Use approved audio device Good for Internal and Team Meetings Find a wired connection for customer meeting On Campus Wired On Corpnet Use approved audio device Mute when not talking Find a quiet spot Use all the time Use for all meetings, especially customer meetings Quality of Lync Call Poorest Poor Acceptable Good Best Mobile Office Hotel Lobby or Shared Public Wi-Fi Computer Speakers and Mic DO NOT USE Call in with landline Courtesy of How Microsoft IT Runs Lync - Sean Wilson, Microsoft Lync Conference 2014 15. Technical planning 16. Endpoint selection 17. Pilot, Pilot, Pilot (You should totally do a pilot) 18. Expanding to live 19. Follow up 20. Dont sit still 21. Summary Get your business case / find your advocates This should not be an IT project Design & build your environment to support the features you want Pilot your deployment NOT WITH IT! Plan your rollout Train, train, train