HOW TO APOLOGISEAND MEAN IT…

EYE CONTACT

Make eye contact with the person that you are apologising to.

It gives them a sense that you are speaking only to them and that they are important.

Body language is also important – look at how you are positioned in comparison to the person you are apologising to.

BE SINCERE – FEEL THEIR PAIN

Use a sincere tone of voice. Empathise with the person you are apologising to –

feel their pain. How would you feel if what you did had been done to

you? Tell them that you understand how you hurt them. Say: I know that you feel…

OWN UP

Do not pass the blame. Tell them exactly what you did. Express remorse – say how sorry you are. Do not offer what you cannot give:

I’m so sorry I spilt coke on your new book – I will buy you another book… but you have no money!

Say: I know that I hurt you when I …

HOW YOU WILL IMPROVE

Keep it positive. Tell how you have learnt from this and can

improve. Stick to reality and know your limitations, if it

is a problem that you have, acknowledge it . Say : In future I will…

ACCEPT

Accept that the person you are apologising to might not be ready to accept your apology .

They are allowed o say no. You have to deal with that.