how to avoid crappy hr software contracts - william tincup
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How to Avoid Crappy HR Software Contracts
William Tincup, SPHR
Situation Overview
• We don’t negotiate software contracts all that often• Most contracts are provided by the vendors• We’re at a disadvantage
10 Things To Consider...
• Data• Renewals• Price• Termination• Exit• Training• SLA• Hours• Adoption• Maintenance
Data
• Does your contract state who owns the data?
Renewals
• Does your contract automatically renew?
Price
• Does your contract guarantee that prices will not be increased?
Termination
• Does your contract state that you can get out in 30 days or less?
Exit
• Does your contract stipulate the process for a graceful exit?
Training
• Does your contract include training all users?
SLA
• Does your contract penalize the vendor for missing goals?
Hours
• Does your contract contain variable consulting hours?
Adoption
• Does your contract include budget for incentive programs to drive user adoption?
Maintenance
• Does your contract include caps on maintenance fees?
Remember…
"a feature is not a feature unless users use said feature"
Feedback & Thank You
William Tincup, SPHRTincup & Co.
Email = [email protected] = http://www.tincup.comMobile = 469-371-7050LinkedIn = http://www.linkedin.com/in/tincupTwitter = http://twitter.com/williamtincupFacebook = http://www.facebook.com/tincupSkype = williamtincup