how to be relevant in 2011 - selecting technologies that are business enablers
DESCRIPTION
With limited budgets, staff, and time, CIO's must be shrewd in selecting the right projects, methods and technologies. Irrespective of elegance or merit, technologies must be evaluated in the context of business value.TRANSCRIPT
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Technology Selection
Business Enablement
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We exist to help others make better decisions.
© 2011 PSC Group, LLC
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Businesses are working with less staff and are under tremendous pressure to be as efficient as possible… even as activity increases.
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Product lifecycles are ever shorter, inventory is leaner, competition drives the need to respond quicker. Ubiquitous connectivity and lack of planning foster a rushed environment.
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Mistakes of over- commoditizing are showing signs of pain, but the need to obtain valued products/services at competitive prices remain. How many call centers are moving back to the US?
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Failure at a business and personal level is a tremendous fear. Companies are risk-averse and need overwhelming proof before any project is justified.
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Work is being done at home, in the car, at Starbucks, on vacation. Reports are being delivered via iPhone and SMS. Information needs to be relative to where I am and what I’m doing for it to be useful.
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There isn’t much cost cutting left to do. Even though we are still not in growth mode all that is left to do is prepare for it. This is a HUGE opportunity for companies that prepare in advance.
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People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am.
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People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am.
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It’s no longer acceptable to deliver something that isn’t pretty or polished. B2B & internal apps. are under Design and Usability scrutiny. Consumer products are setting expectations for business solutions.
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When making���business decisions…
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Focus on Processes Process – for Scale, Efficiency & Agility
Context, Context, Context Social, Location, Process, Environment, etc.
It’s all about TIME Business Velocity + Half-Life of Information
Rampant Consumerism Intuitive usability is no longer nice to have
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Technology alone does not provide context CONTEXT is the product of
Environment & Information
Right TIME, Right PLACE, Right PERSON
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v Process based projects are critical because they have the best ROI and enable lasting change.
v Almost exclusively INVESTMENTS
v Good candidates have three (3) characterisitcs
‣ improve EFFICIENCY – good ROI
‣ SCALE gracefully – sustainable & improving ROI
‣ AGILITY in handling change – sustainable FIT
If you meet these criteria you have an
INVESTMENT GRADE
PROJECT
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Seems Logical…���but it’s just not that easy
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Who’s doing this?
v Radio Media Statistics Aggregator: Using OOXML to automatically generate documents to lower the cost & speed the process of delivering value to clients.
v Specialty Lending Unit at a Large Bank: Using DW and custom .NET solution to speed month-end closing and easily add new products.
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v Location – Physical
‣ GPS
‣ Proximity
‣ Inside/Outside
v Location – Lifestyle
‣ Home, Work, Play
v Business Process
v Social Networking
‣ Relationship
‣ Impact/Exposure
v Available Tools
‣ UC, Headset, etc.
v Method of Interaction
‣ Laptop, Phone, etc.
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v Location – Physical
‣ GPS
‣ Proximity
‣ Inside/Outside
v Location – Lifestyle
‣ Home, Work, Play
v Business Process
v Social Networking
‣ Relationship
‣ Impact/Exposure
v Available Tools
‣ UC, Headset, etc.
v Method of Interaction
‣ Laptop, Phone, etc.
Which Context is Missing?
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It’s all about
processing the Past
INFORMATION
predicting the Future
Observing the Present
KNOWLEDGE
WISDOM
The VELOCITY of Information is Increasing
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Who’s doing this?
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Who’s doing this?
v B2B Services Organization: Using Open Source , Agile and extensive UX to deliver customer applications that are highly contextual and interactive.
v B2B Field Service Organization: Extensive process and UX design to create the next generation field-service business applications.
v Consumer Product Company: Using iPhone application to provide a better product experience.
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PROJECT NAME
10x 10x
What is this Project’s
Risk Profile?
10
5
10
5
5
2
2
2
1
1
WORKSHEET CIOprojeval.revA
It helps grow the business
It helps the company scale profitably
It lowers business risk (interruption)
Does not require rollout or re-training
It helps retain key employees/assets
Business process is well understood
Is using proven technology
Lowers IT costs
Is mandated or for compliance
CIO Project Evaluator
Is budgeted for success
RISK PROFILE
Positives (+) Negatives (-)
5x 5x
2x 2x
1x 1x
10
5
10
5
5
2
2
2
1
1
No supportive business sponsor
Limited impact to line of business
Requires cultural change for adoption
Duration > stability of business process
Can not quantify success
Unrealistic expectations anywhere
No time/budget for POC or discovery
It’s work outside your comfort zone
Using newer technology
Addresses a symptom not a cause
effective executives focus only on tasks that move their company forward;
everything else can wait!
1 Good for morale
10 The project has a significant ROI 10 No defined objectives for a win
1 Getting there will be unpleasant
-
© 2008 Copyright PSC Group, LLC http://www.psclistens.com
Based on the designs of David Seah
http://www.davidseah.com
OVERVIEW CIO Project Evaluator
PROJECT NAME
10x 10x
What is this Project’s
Risk Profile?
10
5
10
5
5
2
2
2
1
1
WORKSHEET CIOprojeval.revA
It helps grow the business
It helps the company scale profitably
It lowers business risk (interruption)
Does not require rollout or re-training
It helps retain key employees/assets
Business process is well understood
Is using proven technology
Lowers IT costs
Is mandated or for compliance
CIO Project Evaluator
Is budgeted for success
RISK PROFILE
Positives (+) Negatives (-)
5x 5x
2x 2x
1x 1x
10
5
10
5
5
2
2
2
1
1
No supportive business sponsor
Limited impact to line of business
Requires cultural change for adoption
Duration > stability of business process
Can not quantify success
Unrealistic expectations anywhere
No time/budget for POC or discovery
It’s work outside your comfort zone
Using newer technology
Addresses a symptom not a cause
effective executives focus only on tasks that move their company forward;
everything else can wait!
1 Good for morale
10 The project has a significant ROI 10 No defined objectives for a win
1 Getting there will be unpleasant
-
© 2008 Copyright PSC Group, LLC http://www.psclistens.com
Based on the designs of David Seah
http://www.davidseah.com
2009
2009
This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an
absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the
evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used
to see if your average risk profile is migrating lower or higher. This can be indicative of changing business
conditions that are favorable or require attention from a political perspective. Perhaps the most useful application
of this tool is how it can be used to verify that you are entering each project having considered the fundamentals.
In this way, you can ensure that you are having the proper business dialogue at the onset of each investment.
If you wish to learn more about innovative & practical ways to leverage technology - contact us:
PSC Group, LLC
Jim Vaselopulos
847.517.7200
www.psclistens.com
Copies are available at our pedestal between sessions
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BPEL
Short Projects
RAD
Agile Development
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Low Support Models Predictable Sustainability
SaaS
Cloud Computing VDI
Virtualization
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Location
GPS
Proximity
Social Network
Tools
You were on fire tonight!
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Inside Sales - Quoting
Accounts Receivable Clerk
Customer
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Usability
UX Design
Interface Standards
Platform Choices
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Focus on Processes Process – for Scale, Efficiency & Agility
Context, Context, Context Social, Location, Process, Environment, etc.
Velocity of Business The half-life of information is short!
It’s all about TIME It is the only thing we can not create
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Strategic Technologies for
1) Cloud Computing
2) Mobile Applications & Media Tablets
3) Social Communications & Collaboration
4) Video
5) Next Generation Analytics
6) Social Analytics
7) Context– Aware Computing
8) Storage Class Memory
9) Ubiquitous Computing
10) Fabric-Based Infrastructure & Computers
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PROJECT NAME
10x 10x
What is this Project’s
Risk Profile?
10
5
10
5
5
2
2
2
1
1
WORKSHEET CIOprojeval.revA
It helps grow the business
It helps the company scale profitably
It lowers business risk (interruption)
Does not require rollout or re-training
It helps retain key employees/assets
Business process is well understood
Is using proven technology
Lowers IT costs
Is mandated or for compliance
CIO Project Evaluator
Is budgeted for success
RISK PROFILE
Positives (+) Negatives (-)
5x 5x
2x 2x
1x 1x
10
5
10
5
5
2
2
2
1
1
No supportive business sponsor
Limited impact to line of business
Requires cultural change for adoption
Duration > stability of business process
Can not quantify success
Unrealistic expectations anywhere
No time/budget for POC or discovery
It’s work outside your comfort zone
Using newer technology
Addresses a symptom not a cause
effective executives focus only on tasks that move their company forward;
everything else can wait!
1 Good for morale
10 The project has a significant ROI 10 No defined objectives for a win
1 Getting there will be unpleasant
-
© 2008 Copyright PSC Group, LLC http://www.psclistens.com
Based on the designs of David Seah
http://www.davidseah.com
OVERVIEW CIO Project Evaluator
PROJECT NAME
10x 10x
What is this Project’s
Risk Profile?
10
5
10
5
5
2
2
2
1
1
WORKSHEET CIOprojeval.revA
It helps grow the business
It helps the company scale profitably
It lowers business risk (interruption)
Does not require rollout or re-training
It helps retain key employees/assets
Business process is well understood
Is using proven technology
Lowers IT costs
Is mandated or for compliance
CIO Project Evaluator
Is budgeted for success
RISK PROFILE
Positives (+) Negatives (-)
5x 5x
2x 2x
1x 1x
10
5
10
5
5
2
2
2
1
1
No supportive business sponsor
Limited impact to line of business
Requires cultural change for adoption
Duration > stability of business process
Can not quantify success
Unrealistic expectations anywhere
No time/budget for POC or discovery
It’s work outside your comfort zone
Using newer technology
Addresses a symptom not a cause
effective executives focus only on tasks that move their company forward;
everything else can wait!
1 Good for morale
10 The project has a significant ROI 10 No defined objectives for a win
1 Getting there will be unpleasant
-
© 2008 Copyright PSC Group, LLC http://www.psclistens.com
Based on the designs of David Seah
http://www.davidseah.com
2009
2009
This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an
absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the
evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used
to see if your average risk profile is migrating lower or higher. This can be indicative of changing business
conditions that are favorable or require attention from a political perspective. Perhaps the most useful application
of this tool is how it can be used to verify that you are entering each project having considered the fundamentals.
In this way, you can ensure that you are having the proper business dialogue at the onset of each investment.
If you wish to learn more about innovative & practical ways to leverage technology - contact us:
PSC Group, LLC
Jim Vaselopulos
847.517.7200
www.psclistens.com
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