How to copy Spotify in 30 min*Cliff Hazell Coach at Spotify

Find me on Twitter: @ixhd

Perhaps?Seen our “model” Henrik’s Videos? Conference Talks?

All models are wrong… some are useful(just a snap shot)(lots of variety)

Some things we avoid Why we avoid them What we do instead

Culture is necessary but not sufficient

What’s it like inside?

IT Shelf - Project Lolipop

Lollipop

Pelle 1:1

The Story of a Learning Organization

“Be the best at getting better”

Punishing FailureAvoid

“Each organisation is perfectly designed for the

results it’s achieving”

Build trust, Celebrate Learning

Instead

Hero WorshipAvoid

“A system is not the sum of it’s parts, but

the product of its interactions”

Collaboration, Team success

Encourage

Centralizing all Information and Decision

Avoid

“Decentralising control requires decentralising both authority to

make decisions and the information to make them correctly”

Don Reinertsen

Leadership and responsibility at all Levels

Encourage

Attend to Clarity** != detail

Establish Conditions

Appropriate Constraints

“More companies die of indigestion than

starvation”

Celebrate Learning Encourage Collaboration Leadership at all Levels

“But… We’re special”

“People won’t do work if we don’t tell them!”

“Learning, Teaching, Mentoring and Coaching is too expensive!”

“We don’t have time to change how we work”

How can I get better at getting better?

To build trust, go firstSmall Safe to Fail experiments

Go to the Gemba

Celebrate Learning Encourage Collaboration Leadership at all Levels

Thank youCliff Hazell Coach at Spotify

Find me on Twitter: @ixhd