how to get better tech support

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How to Get Better Tech Support

http://matterhornsolutions.ca/how-to-get-better-tech-support/


Whenever you face a technical issue, you probably call the tech support.



But do you really get good help from the people at tech support?



Eric Griffith, an author of PC Magazine, says that tech support is becoming worse.



Samara Lynn, another author of PC Magazine, said that ISP technicians should work on their skills.



But despite this, you can get good help if you can talk to the support associates in an intelligent way.



Before making the call, keep the following tips in mind to get better tech support.



1. Relax Yourself.

Explain the problem patiently without getting angry.



2. Look closely at the problem.

Understand what happened so you can explain it.



3. Keep the details in front of you.

Keep necessary information, like error messages, close.



4. Explain your problem concisely.

Explain it shortly without suggesting a solution.



5. Take Notes.

Have a pen and paper to write down points or steps to solve your problem.



In short, if you want to get better help, understand the problem very well. Be relaxed. Explain your problems in a concise manner.



Remember that a good understanding of the issue is crucial for you.



Next time you call the tech support, use the tips mentioned in this post.

We hope you’ll get better support next time.


how to get better tech support

Technology