how to get your techies to love ux · “user experience design (ux, uxd, ued or xd) is the process...
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THERE’S SO MUCH MORE TO EXPLORE!
IT’S THE USER, DUMMY…
THERE’S SO MUCH MORE TO EXPLORE!
HOW TO GET YOUR
TECHIES TO LOVE UX 05/09/2017 MARK MCNALLY
THERE’S SO MUCH MORE TO EXPLORE!
I’M NOT AN UX DESIGNER!
It won’t, it needs to be the user
HEALTHWARNING:
WHAT WE DO:
THERE’S SO MUCH MORE TO EXPLORE!
THERE’S SO MUCH MORE TO EXPLORE!
DEVELOPERS VIEW OF THE USER:
THERE’S SO MUCH MORE TO EXPLORE!
WHY ARE THEY UNFORGIVING OF
‘STUPID’ USERS?
They are now too invested.
WHAT IS UX?
“User experience design (UX, UXD, UED or XD) is the process of enhancing user satisfaction with a product by improving the usability, accessibility, and pleasure provided in the interaction with the product.
User experience design encompasses traditional human–computer interaction (HCI) design, and extends it by addressing all aspects of a product or service as perceived by users.”
Steve Jobs from Apple said:
“Users do not know what they
want if you ask them. There’s a
great quote by Henry Ford, right?”
GREAT COMPANIES JUST KNOW
WHAT THE USER WANTS - Don't they?
"If I’d have asked my
customers what they
wanted, they would have
told me ‘A faster horse.”
- Henry Ford -
RESEARCH?
Apple does do user research, not market
research. Usability and UX are critical
components of not only UI and visual
design tasks at Apple but also UX
culture. UX culture is the critical
background piece that sustains a sharp
focus on users and design at Apple.
THERE’S SO MUCH MORE TO EXPLORE!
THERE’S SO MUCH MORE TO EXPLORE!
"It's actually the engineering culture, and the way the organization is structured to appreciate and support design.
Everybody there is thinking about UX and design, not just the designers.
And that's what makes everything about the product so much better . . . much more than any individual designer or design team."
- Mark Kawano - (interview in Fast Company)
ENGINEERING CULTURE
USERCENTERED
THERE’S SO MUCH MORE TO EXPLORE!
If you want great products, the whole organisation needs to understand how to build user centred products and services!
Don’t forget Developers/Backend coders are users too!
EVERYBODY IS A USER and A DESIGNER!
THERE’S SO MUCH MORE TO EXPLORE!
This guy does not have the monopoly on design and good ideas!
THERE’S SO MUCH MORE TO EXPLORE!
Developers can design and have ideas, but they are not the user.
Don’t think getting developers to test designs will work.
It won’t, it needs to be the user!
USERCENTERED
THERE’S SO MUCH MORE TO EXPLORE!
SO,
WHAT IS
THE MESSAGE?
Developers,
the people building
the product, should
be involved in
the design process!
Developers are expensive
and they are only productive
when they are writing code.
They are not interested
in this fluffy design stuff.
OOOPS
THERE’S SO MUCH MORE TO EXPLORE!
But what is the real cost of rework and getting it wrong?
SWING!
THERE’S SO MUCH MORE TO EXPLORE!
MIND THE HYPE!
THERE’S SO MUCH MORE TO EXPLORE!
8020
All the user research in the world
will not guarantee an amazing product.
THERE’S SO MUCH MORE TO EXPLORE!
LEAN
&
AGILE
THERE’S SO MUCH MORE TO EXPLORE!
LET’S GO!
EFFICIENCY!
We are investigating techniques
to get more of the 20
and less of the 80!!
THERE’S SO MUCH MORE TO EXPLORE!
INSPIRATION
5 DAY DESIGN SPRINT
THERE’S SO MUCH MORE TO EXPLORE!
CAN YOU FEEL IT?Don’t. It needs to be the user!
THERE’S SO MUCH MORE TO EXPLORE!
THE CHALLENGE: UEA University - Increase the
conversion rate of potential
students coming to their site.
For this example the student is
not sure what they want to study.
So the challenge is to interest the
student enough to get them to sign
up to a course or an open day.
EXERCISE - Break into teams of 5+
- Step one Sketch - each person works on their own
- Vote on ideas
- Build a paper prototype (storyboard)
- Test prototype
- We will build a prototype of their final idea and post it on the web for you to test with someone else.
SKETCH!!! Oh no, I can’t draw!
STORYBOARD
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BENEFITS OF GETTING
THE TEAM ENGAGED
- Reduction in rework
- Less meetings trying to explain the detail of incomplete
user stories
- A motivated development team
- A better product that has a much better chance of
succeeding ENGAGE!
THERE’S SO MUCH MORE TO EXPLORE!
OUR PROTOTYPE https://projects.invisionapp.com/share/5XDBNGPHQ#/screens/237070927
It won’t, it needs to be the user
SKETCH!!!!!!!!! Oh no I can’t draw
THERE’S SO MUCH MORE TO EXPLORE!
THANKS FOR (RE)WATCHING!Check our website http://worth.systems
Contact us at [email protected] give us a call +31 (0)70 8200 998
We love to hear from you!