how to improve manufacturing roi in a cloud environment
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Endeavour Software Technologies © 2014 [email protected] www.techendeavour.com
How to Improve
Manufacturing ROI in a Cloud Environment
Endeavour Software Technologies © 2014 [email protected] www.techendeavour.com
Remote Device Management (RDM)
Ensuring intended device performance with maximum uptime tops the priority list for manufacturers
Remote Device Management (RDM) helps in achieving this with ubiquitous data access powered by Machine to Machine (M2M) connectivity and cloud computing
RDM applications covers remote monitoring of device components, remote fixing of issues and service scheduling based on predictive models
Endeavour Software Technologies © 2014 [email protected] www.techendeavour.com
Benefits for Manufacturers
Increased visibility
Greater control
Increased machine efficiency with shortened troubleshooting and repair cycle
Increased reliability with the reduction in failure or breakdown rates
Optimized use of field resources
Cost savings with lower warranty support costs
Endeavour Software Technologies © 2014 [email protected] www.techendeavour.com
Use Cases For Manufacturers
Remote Diagnostics of Issues
Remote Repairing
Resource Utilization
Software Installation, Distribution, and
Upgrade
Device performance and history data can enable diagnosis of malfunctions without interventions
Experts can remotely repair, adjust, or administer devices, reducing on-site field visits by up to 30%
Optimal utilization of service experts can reduce the service delivery time and
travel expenses resulting in improved field service engineer productivity of
up to 25%
Automated device updates can be performed with a secure mechanism,
reducing software duplication issue and shipping costs. Manufacturers can also roll out customized software releases mapped to individual devices
Endeavour Software Technologies © 2014 [email protected] www.techendeavour.com
How Does It Actually Work?
Remote monitoring solutions are based on a cloud platform, and the collected device data is passed to a
real-time monitoring server through an internet gateway
Based on the intelligence level of the device, it conveys data
ranging from device performance metrics
to context details
Manufacturers also receive failure alerts, based on which the
devices are handed off to the support teams for resolving issues
Customer downtime is significantly reduced and in some cases issues are resolved even before the customer is aware of it
Endeavour Software Technologies © 2014 [email protected] www.techendeavour.com
How Would It Impact End Customers?
Customers could greatly benefit, if remote monitoring and diagnostics solutions could cover the complete environment in which the device is located
Manufacturers could get workflow understanding and how any change within it impactsthe end result for the customer
This information could help R&D, marketing and sales teams to deliver more customer focused products
Endeavour Software Technologies © 2014 [email protected] www.techendeavour.com
The Way Ahead
Key concerns for enterprises include confidentiality and
security of data
Security layers need to be incorporated, allowing users
to perform their jobs effectively, while also protecting sensitive
enterprise information
Rapid adoption of RDM bundled with proven
analytics will positively impact the bottom line for
businesses, much faster than anticipated
As smarter devices provide access to a large amount of real-time data, analysis and
interpretation aspects become more important and
complex
Manufacturers can attain higher ROI’s, with an
integrated suite of solution covering remote monitoring,
diagnostics and data analytics
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Endeavour Software Technologies © 2014 [email protected] www.techendeavour.com
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