how to improve muji's performance in usa, based on its 4p analysis
DESCRIPTION
This PPT is made for the 2014 spring exchange Tokyo Institute of Technology research final presentation. Mentor: Dr. Chung Sulin. 4P Analysis: product, place, price, promotion. MUJI made some detrimental mistake in US market, such as a presumption that all americans are big-sized; a disregard for an advanced distribution system leading to high shipping cost; mis-locate; price-and-targeting-customer mismatch. This ppt concludes the research finding, to see more data and process, please click on http://www.prism.gatech.edu/~cqian31/TRANSCRIPT
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Suggestion to MUJI Operation in USA Based on 4P Analysis
Dr. Chung Sulin Lab:Chu QianGeorgia Institute of TechnologyIndustrial Engineering2014 YSEP Spring
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MUJI’s stagnant growth in US
In the worst year, 2 US stores= 1 Japanese store
“Ryohin Keikaku Annual Report 2013 Mar 1st- 2014 Feb 28th, Databook”, PRINT, 2014 May 25th,
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4P Elements
• Product
• Price
• Place
• Promotion
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Overview
• MUJI sells everything you can find in your house
House wareApparelFood
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1. Product
広さ :Various categories
深さ :Various choices under each category
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1.1 Oversize Apparel
It was unbelievable that at the start of its USA operation, MUJI made such an absurd bet on bigger size, while its opponent GAP didn’t even consider that idea!
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2: Price
Ikea has variety of selections, NORDEN, IVAR etc, offered at different price range.A dining table can be as cheap as $29.99
MUJI’s selections are narrow. Price range is also constricted, targeting most affluent customers.A dining table is priced at $399.99
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3. Place
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In NY, streets are congested, subway is the primary way to go shopping in city center. However, carrying bulk things while using subway is a troubled experience. =>bestseller: stationery
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4. Promotion
Incremental shipping cost:Providing no incentive for customers to spend more; nor incentive for people outside NY or California to shop online.
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Other Factor: Inventory Control
Employee quote at Glassdoor.com
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“Ryohin Keikaku Annual Report 2013 Mar 1st- 2014 Feb 28th, Databook”, PRINT, 2014 May 25th, P13
Other Factor: Logistics
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Suggestion
1. divide-and-conquer =>in-depth targeting:
MUJI Clothes, MUJI Boutique, Corner MUJI
2. Adopt the same size system in America as in Japan, while placing more units on M-L sizes
3. Developing IT departments and locating distribution centers over different continents