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How to Install Rogers Apps on Live Demo Display Devices

Samsung Devices

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• The following instructions assume that the devices are already running the Samsung ‘Retail Mode’

• Refrain from making any changes to the devices that are running the custom ‘NHL Demo Experience’, setup instructions for NHL Demo Devices will be posted to SSP/Retailweb on August 25, 2015

• Screenshots in the following instructions were taken from the Samsung GALAXY S6 LDU; but, they apply to all Samsung Smartphones and Tablets

• The Samsung ‘Retail Mode’ will automatically clear App shortcuts from the device Home Screen; but, as long the following instructions are followed, the Apps will remain installed on the devices, and they will be accessible from the Apps List.

• While contents are protected, Samsung ‘Retail Mode’ will not allow Apps to be uninstalled

• Account Credentials are being provided in a separate documento Credentials will be posted to Retailweb for Corporate locations, and will be delivered via your DBM for Dealer

locations

• Next Issue should only be installed on Tablets for the best customer experience; and only when the Tablet is merchandised in Portrait orientation, as such, instructions are not included for Samsung devices

General Notes about Samsung Live Display Demo Smartphones and Tablets

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From the Home Screen, tap ‘Apps.’

Scroll through the Apps list and tap ‘Samsung Retail Mode.’

Tap ‘Customize experience contents.’

Input the admin password: 5444 and Tap ‘OK’

Temporarily unprotect the Retail Contents by Tapping ‘Retail contents protection.’

Wait for the Retail Contents to be temporarily unprotected.

When you see this screen, return to the Home Screen.

From the Home Screen, tap ‘Play Store.’

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If you are not already signed in, you will be prompted to create a new Google account.

Choose a first and last name of the account.

Choose a username. (Choose something appropriate, as this username can be seen by customers.)

If the username that you have chosen already exists, choose another, or pick from the list of recommended alternatives.

Once you have selected an available username, Tap ‘Next.’

Choose a password. (Note: you should take note of both the username and password for future use)

Tap ‘Skip’ on the ‘Recovery phone’ screen.

NOTE: You only need to follow the following 11 steps if you do NOT already have a Google Play account set up and logged into the device.

Tap ‘I Agree’ on the ‘Privacy and Terms’ screen.

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Tap ‘Next’ on the ‘Your Google Account’ screen.

Uncheck ‘Back up your phone’s apps …’ and ‘Keep me up to date …’ on the ‘Google services’ page, and Tap ‘Next.’

Select ‘Remind me later’ when prompted to ‘Set up payment info.’ Tap ‘Next.’

Tap the search icon (magnifying glass).

Type Spotify, and select ‘Spotify Music’ from the dropdown list.

Tap ‘Install.’ Tap ‘Accept’ on the ‘Permissions’ screen.

Once Spotify finishes downloading and installing, Tap ‘Open.’

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Tap ‘Login.’ Input your store’s Spotify Premium demo account credentials. (Provided in a separate document)

If you receive the ‘What’s New’ screen, tap ‘Done.’

Spotify is now installed and setup with your store’s demo credentials.

Return to the Play Store (use the Back button, the Recent Activity button, or access it from the Home Screen).

Input ‘shomi’ in the Search field, and select ‘shomi_forphone’ from the list of options.

Tap ‘Install.’ Once shomifinishes downloading and installing, Tap ‘Open.’

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Tap ‘Rogers’ when prompted to ‘Sign in with your partner.’

Input your store’s MyRogersaccount credentials. NOTE: for first time shomi account use instructions, please see the accompanying document: “Logging into shomi for the first time.’

Tap the ‘>’ to navigate through the ‘Welcome to shomi’ tutorial.

Tap ‘Got it, Thanks.’

Return to the Play Store (use the Back button, the Recent Activity button, or access it from the Home Screen).

Input ‘NHL’ in the Search field, and select ‘NHL’ from the list of options.

Select ‘NHL.’ Tap ‘Install.’

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Once the NHL app finishes installing, Tap ‘Open.’

Tap ‘Agree’ when prompted with the ‘Terms of Service …’

Tap ‘Enable.’

Select the team(s) that is/are relevant for your market.

Tap ‘Done’

Tap ‘Accept’ on the Permissions popup.

Input your store’s MyRogerscredentials and Tap ‘Sign In.’

Tap the Menu icon (3 vertical dots in the top right corner of the App) and Select ‘Rogers Sign-In.’

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Tap ‘Customize experience contents.’

Input the admin password: 5444 and Tap ‘OK.’

Tap ‘Retail contents protection’ and wait until you are prompted to ‘Restart Now.’

Return to the Applications list and Tap ‘Samsung Retail Mode’ again.

Tap the Menu icon again, if it says ‘My Rogers Account’, you have successfully logged in.

Upon reboot, all of the Apps that you installed will appear in the Applications list. NOTE: If you try to place the App on the Home Screen, the Samsung OEM demo loop will periodically remove it and restore the Home Screen to its default setting; the Apps, however, will always remain in the Application List.

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Q: I launched an App to do a demo for a customer; but, it is not signed in, what do I do?A: Retrieve your store’s username and password and sign-in to the App.

• Login credentials will be distributed via Retailweb task and will be housed on Retailweb here for Corporate stores; and they will be distributed via your DBM for Dealer Stores

Notes:• Spotify, Next Issue, and NHL will rarely, if ever, prompt you to login again once you have logged in for the first time• shomi will routinely ask you to verify your MyRogers credentials• There is nothing stopping a customer from signing out of the App; you should frequently ensure that the Apps are

signed in to ensure the best customer experience while engaged in a demo.

Q: The App icon has disappeared, where did it go?A: The Samsung and Sony demo loops/software is built to clear new content from the home screen at set intervals. As long as you have followed the ‘How to Install Rogers/Partner Apps’ setup instructions, the next issue™ app is still there; you will find it in the Applications list.

Q: Somebody performed a factory reset on our demo device, how do I get the Apps back?A: Follow the ‘How to install Rogers/Partner Apps’ instructions from the beginning to reinstall content as required.

How to install Rogers/Partner Apps - FAQ, Troubleshooting, and Support

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For next issue-specific support, stores can contact:• 1-866-350-2522

For shomi-specific support, stores can contact:• 1-855-417-4664

For Spotify-specific support, stores can visit:• https://support.spotify.com/ca-en/

For NHL-specific support, store can visit:• https://gamecentrelive.rogers.com/

App-Specific Support

How to install Rogers/Partner Apps - FAQ, Troubleshooting, and Support