how to learn to stop worrying and love reviews*
DESCRIPTION
How should you deal with online reviews? Danika takes you through prioritizing reviews based on urgency, traction, and other factors, as well as leveraging reviews as customer service opportunities.TRANSCRIPT
How to Make Everyone Love Your Small Business
By Danika Atkins
Account Executive, Zone 5 �
How to Make Everyone Love Your Small Business
By Danika Atkins
Account Executive, Zone 5 �
How to Make Everyone Say Nice Things About You Online
By Danika Atkins
Account Executive, Zone 5 �
How to Make Everyone Say Nice Things About You Online
By Danika Atkins
Account Executive, Zone 5 �
How to Make Bad Reviews Disappear the “Legal” Way
By Danika Atkins
Account Executive, Zone 5 �
How to Make Bad Reviews Disappear the “Legal” Way
By Danika Atkins
Account Executive, Zone 5 �
How to Learn to Stop Worrying and Love Reviews*
By Danika Atkins
Account Executive, Zone 5 �
+10 points if you get the reference
Opportunities How Reviews Make Us Feel
The Good
The Bad
The Ugly
Opportunities Do Reviews Even Matter?
70% US Internet Users who compare prices or read reviews before visiting a brick-and-mortar store
72% US consumers who trust online reviews as much
as personal recommendations
52% Consumers who are more likely to use a local
business with positive online reviews
1★é Leads to 5 to 9 percent increase in revenue
Opportunities Sources of Reviews
Yelp
Google+
TripAdvisor
Blogs
And the dreaded Word of Mouth
Opportunities Monitor
Create a Response Policy
Tools - Tweet Alarm
Claim Your Business Dashboards
Make the Time
Opportunities Creating a Response Plan
Take Your Temperature
Impa
ct
Time
Act
Consider
Ignore
Opportunities Keep Calm and Carry On
