Workshop Introduction

What will the participants learn?

The HR Function plays a critical role in organizational success by ensuring that an organization has the right capability for success and growth by hiring, retaining, rewarding and motivating the best people. If you need to learn about the current best practices in running HR Operations then this Workshop is for you.Participants will be introduced to strategies, tools and processes used in Recruitment & Selection, Training & Development, Compensation and Bene�ts, Employee Communica-tion, Performance Management and Human Resource Information Systems. Participants will also be introduced to mechanisms for measuring the e�ectiveness of the HR function.The Workshop will be highly interactive, using case studies, exercises, videos and sharing of real-life experiences by Workshop Leader and Participants to enhance the Learning experience.

Participants will learn how each domain of HR works to support organizational goals and what principal mechanisms, tools and processes are used to deliver service to Employees and Management in each domain. In addition, Participants will learn to use HR metrics in order to track the e�ectiveness of the HR System. They will also receive a Binder including reference materials and tools and templates for use in their workplace.

Who Should Attend?

Ayesha Asad is a Senior HR Professional, Lecturer and trainer

in HR. She holds an MBA from the University of Leicester UK.

She also holds International Professional Certi�cations GPHR

and HRMP from Human Resource Certi�cation Institute in

USA. Ayesha has headed the HR function in the UAE, Qatar,

Pakistan and Afghanistan at Alcatel-Lucent, world’s leading

Telecom Vendor. She has in-depth experience in the areas of

Compensation and Bene�ts, Performance Management,

Learning and Development, Career Development and Talent

management & Succession planning. Ayesha has received

recognition for her successful contribution to Career Develop-

ment at Alcatel-Lucent Pakistan, her leading role in develop-

ing the Rewards harmonization plan for GCC countries for the

merger between Alcatel and Lucent as well as for her overall

commitment to driving HR strategically while balancing

employee interests and business imperatives. Ayesha has

trained Professionals seeking to enhance their skill as HR

practitioners. She has also taught management students at

leading institutions in Pakistan such as NUST Business School,

International Islamic University, Islamabad and University of

Management and Technology, Lahore.

Session 1: The Role of HR

•The Strategic Role of HR as a Business partner•Role of HR in delivering HR Services to the Organiza-tion

Participants will develop an appreciation of the key role HR plays as a Strategic Partner to the Business and the place of HR Operations in implementing the HR Strategy and delivering HR Services to Employees

Session 2: Recruitment & Selection

How Recruitment and Selection support the Organization’s strategyTools and processes of Recruitment and SelectionMeasuring the e�ectiveness of the Recruitment and Selection function

Participants will learn the key techniques and processes that can make the Recruitment Function a true partner in running the business and metrics for assessing the e�ectiveness of this function.

Session 3: Rewards

Using Rewards to recruit, retain and reward the best people Market competitiveness of Salary and Bene�ts Measuring the e�ectiveness of the Rewards Function

Participants will learn how rewards attract, retain and motivate people, how to assess the market position of rewards and the use of key rewards metrics

Session 4: Training & Development

Assessing Training Needs of employeesEstablishing the Training Plan Measuring the E�ectiveness of the trvaining function

Participants will learn how to perform TNA and put in place a Training Plan for the organization. They will also get an overview of the key Training metrics.

DAY 1 DAY 2Session 5: Communicating with Employees

Communicating Policies to EmployeesEmployees Satisfaction surveysEmployee Engagement surveys

Participants will learn about the techniques and processes used to enhance Communication with Employ-ees in order to share information and receive feedback.

Session 6: Performance Appraisal

Performance appraisal process and roles and responsi-bilities of Employee, Manager and HRUsing the appraisal outcomes for Rewards, training and Career developmentUsing Technology in Performance Appraisal. Key Performance Management Metrics

Participants will learn how to assess employee perfor-mance and use the outcomes for compensation, training and development of employees. They will also get an overview of how technology can improve the process.

Session 7: Law and Compliance

Laws relating to Wages and Bene�tsDisciplinary action and DismissalHealth and Safety in the workplace

Participants will learn about the key Workplace Laws and how to establish HR processes to ensure compliance.

Session 8: Technology and HR Processes

How the HRIS is used for HR administration, employee transactions and generating management Reports for decision-makingTechnology and Employee CommunicationTechnology and Learning Management

Participants will get an overview of how the HRIS can make di�erent HR processes simpler, speedier and more accessible to all, while maintaining records and informa-tion that can produce management reports, track trends and create dashboards.