HRD Business Skills

Business Skills

28 Dec 2010

Client Care Environment

Responsibility(Work-Load)

Risk Management

Research Findings

Ownership v Management Control

Core Business Skills

Low

TippingPoint

Sole Practitioner

Partnership

LLP

ABS

Ltd

Low

High

High

1 Jan 2011

1 Jan 2011

Solicitors’ Business Skills

Core Operational Executive

Basic

Proficient

Expert

Breadth of SkillsRa

nge

of S

kills

Business Skills

1 Jan 2011

Routine Operational Strategic

Low

Medium

High

Risk ImpactRi

sk A

ccou

ntab

ility

Risk ManagementEnvironment

1 Jan 2011

Minimal Team Firm

Supervised

Supervises

Directs

Level of InfluenceAu

tono

my

for A

ction

Responsibility

1 Jan 2011

Core Operational Strategic

Minimal

Meets

Exceeds

Breadth of ControlIm

pact

on

Clie

nt E

xpec

tatio

ns

Client CareEnvironment

1 Jan 2011

Business Skills include planning, communication, performance review, learning and

development, people involvement, and career progression.•Breadth of Skills linked to the complexity of the role from core to executive•Range of Skills links to qualifications and proficiency

Responsibility includes the organisation and the individual.•Level of Influence linked to the solicitor’s responsibility from minimal to entire firm•Autonomy of Action linked to the solicitor’s role in supervising or directing others

Risk Management Environment includes business continuity and case file handling•Risk Impact is linked to the consequences of an event from routine to strategic•Risk Accountability is linked to the level of risk from low to high

Client Care Environment measured on client expectations and leadership.•Breadth of Control is focussed on conforming to policy or being policy maker•Impact on Client Expectations links to client care from minimal to exceeds