hrm - excel books - chapter 21

8/9/2019 HRM - Excel Books - Chapter 21

1/12

TEAMS AND

TEAM WORK

EXCEL BOOKS21-1

21Chapter


2/12

ANNOTATED OUTLINE

21-2

INTRODUCTIONA team is a small group of people working together to achieve a

common purpose for which they hold themselves collectively

accountable. A team generates positive synergy through coordinatedeffort.

Teams And Team Work


3/12

21-3

Features of a team

Members

Committed to goals they helped define.

Possess complementary skills.

Support one another willingly.

Hold themselves collectively accountable for results.

Trust and support other members.

Offer suggestions and give feedback to other members.

May disagree but work to resolve differences and reach consensus.

In short, teams create the potential for an organisation to generate

greater outputs with no increase in inputs.

Teams And Team Work


4/12


5/12

21-5

Problem solving team: a group of 5 to 12 employees from the same

department who meet to discuss ways of improving quality, efficiency and the

work environment.

Self managing teams: teams that are empowered to make decisions

about planning, doing and evaluating their work

Cross functional team: it brings together persons from different functions to

work on a common task

Virtual team: it is a team that uses computer technology and groupware so

that geographically distant members can collaborate on pro ects and reach

common goals.

Typesofteams

Teams And Team Work


6/12

21-6

Teamwork

Teamwork occurs when group members work together in ways that

utilise their skills well to accomplish a common purpose. Team wok, of

course, does not ust happen. To create a high performing team, a

leader has to:

Teams And Team Work

How to createa high performingteam? Communicate high-performance standards.

Set the tone in the first team meeting.

Create a sense of urgency.

Make sure members have the right skills.

stablish clear rules for team behaviour.

As a leader, model expected behaviours. ind ways to create early successes.

Continually introduce new facts and information.

Make sure members spend a lot of time together.

Give positive feedback and reward high performance.


7/12

21-7

The teambuilding process begins when someone notices that a

problem exists which can be solved through collective efforts.

Members then gather data concerning the problem analyse the data,

plan for improvements and implement the action plans. very one is

expected to participate actively and perform certain specific roles

aimed at improving the effectiveness of the team:

Teambuilding

Teams And Team Work


8/12

21-8

Teams And Team Work

Rolesofteammembers

Task Specialist Role Socio Emotional Role

People who play the task specialist role display People who support team members emotional

the following behaviours. needs play the following roles:

Initiation: Propose new solutions to team ncourage: Warm and receptive to others

problems. ideas; praise and encourage others to

draw forth their contributions.

Give opinions: Offer opinions on task solutions; Harmonise: econcile group conflicts; helpGive candid feedback on others suggestions. disagreeing parties reach agreement.

Seek information: Ask for task relevant facts. educe tension:Maytell okesor in other ways

draw off emotions when group atmosphere is

tense.

Summarise: elate various ideas to the problem at ollow: Go along with the team; agree to other

Hand; pull ideas together into a summary perspective. team members ideas.

nergiser: Stimulate the team into action when Compromise:Will shift ownopinions to maintain

interest drops. team harmony.


9/12

21-9

Behaviours of members

Speak respectfully to one another

isten attentively

xpress feelings honestly

Seek help when needed

Make commitments seriously

Support the team and each other

ocus on problems and solutions

Behaviours of leaders

Serve as the team's champion

emonstrate trust, respect and openness consistently Share power and information

Help members find answers on their own

Coordinate activities properly

Offer encouragement and support

Teams And Team Work

Teambuilding


10/12

21-10

Building trust

Trust is a key element in building teamwork. When work group

members trust one another, there will be a more active interchange of

information, more interpersonal influence and hence greater self-

control. To build trust, a leader should

Support work team wholeheartedly

Keep people informed about what is going on

earn to appreciate and give credit to people

Share your feelings with members

Use interpersonal skills to move closer to the hearts of people

Teams And Team Work

Teambuilding


11/12

21-11

Team Development

How to create and develop effective teams?

TeamdevelopmentTips

1. Create a balanced set of roles.

2. evelop communication and process awareness.

3. iagnose and manage stress.

4. Understand team preferences.

5. efine team goal.

6. stablish review mechanisms.

7. Share leadership and create equality of contribution.

8. evelop facilitation skills for effective meetings.

9. Confront issues and problems.

10. ecision making based on consensus.

Teams And Team Work


12/12

To be effective, teams need to be small. Members must have

interpersonal and problem solving skills. They must listen and

appreciate each others point of view. Team leaders should be capable

of handling disagreements on goals and responsibilities smoothly,

resolving delays and disputes when making decisions and reducing

friction and interpersonal conflicts.

21-12

Teams And Team Work

Balanced roles

Open communication

Handling stress

Team choices

Team goals

eview mechanisms

Shared leadership

acilitation skills

Shake off the constraints of the past

Consensus

Team Development

hrm - excel books - chapter 21

Documents