hrm ii - session 2 - personality - mbti

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Personality - MBTI Prof. Sandeep Hegde

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Page 1: HRM II - Session 2 - Personality - MBTI

Personality - MBTI

Prof. Sandeep Hegde

Page 2: HRM II - Session 2 - Personality - MBTI

Myers-Briggs Personality Type Indicator

Isabel Briggs Myers and Katharine Cook Briggs, designed the MBTI® instrument to make the theory of psychological types

Page 3: HRM II - Session 2 - Personality - MBTI

“The greatest mistake a manager can make is to assume that his colleagues have a psychology similar to his own.”

- Carl Jung

Page 4: HRM II - Session 2 - Personality - MBTI

Model of the Eight Preferences

Perceiving(Information)

Preferences

Extraversion

Sensing

Judging(Decisions)

Thinking

Intuition

Feeling

Introversion

Page 5: HRM II - Session 2 - Personality - MBTI

Style ofStyle ofDecision MakingDecision Making Judgmental (J)Judgmental (J)

Perceptive (P)Perceptive (P)

Preference forPreference forDecision MakingDecision Making Thinking (T)Thinking (T)

Feeling (F)Feeling (F)

Type of SocialType of SocialInteractionInteraction Introvert (I)Introvert (I)

Extrovert (E)Extrovert (E)

Preference forPreference forGathering DataGathering Data Intuitive (N)Intuitive (N)

Sensing (S)Sensing (S)

Myers-Briggs Type IndicatorMyers-Briggs Type Indicator

Page 6: HRM II - Session 2 - Personality - MBTI

MB Dimensions

• Introversion/Extroversion

• Sensing/Intuition

• Thinking/Feeling

• Judgment/Perception

Page 7: HRM II - Session 2 - Personality - MBTI

Energy

EXTRAVERSION INTROVERSION

Being energized through contact with other people

or through engaging in activities

(the outer world)

Being energized through ideas, quiet times,

or solitude

(the inner world)

Page 8: HRM II - Session 2 - Personality - MBTI

How Are You Energized?

External/exterior Outside thrust Talk thoughts out Breadth Involved with people,

things Interaction Action Do-think-do

Internal/interior Inside pull Keep thoughts in Depth Work with ideas,

thoughts Concentration Reflection Think-do-think

EXTRAVERSION INTROVERSION

Page 9: HRM II - Session 2 - Personality - MBTI

EXTRAVERSIONTendencies/Characteristics

INTROVERSIONTendencies/Characteristics

Feels pulled outward by external claims and conditions

Feels pushed inward by external claims and intrusions

Energised by other people and external experiences

Energised by inner resources, internal experiences

Reflects, then (maybe) actsActs, then (maybe) reflects

EXTRAVERSIONTendencies/Characteristics

INTROVERSIONTendencies/Characteristics

Feels pulled outward by external claims and conditions

Feels pushed inward by external claims and intrusions

Energised by inner resources, internal experiences

Energised by other people and external experiences

Acts, then (maybe) reflects Reflects, then (maybe) acts

Page 10: HRM II - Session 2 - Personality - MBTI

EXTRAVERSIONTendencies/Characteristics

INTROVERSIONTendencies/Characteristics

Is often friendly, talkative and easy to know

Is often reserved, quiet, hard to know

Expresses emotions Bottles up emotions

Needs relationships Needs privacy

Page 11: HRM II - Session 2 - Personality - MBTI

EXTRAVERSIONTendencies/Characteristics

INTROVERSIONTendencies/Characteristics

Gives breadth to life Gives depth to life

Is may seem withdrawn than EsEs may seem more shallow than Is

Needs extraversion for balanceNeeds introversion for balance

Page 12: HRM II - Session 2 - Personality - MBTI

Extraversion Introversion

Page 13: HRM II - Session 2 - Personality - MBTI

Information

SENSING INTUITION

Paying attention to what you perceive through the

five senses: seeing, hearing, touching,

smelling, and tasting

Paying attention to what might be described as the sixth sense—the unseen

world of meanings, inferences, hunches,

insights, and connections

Page 14: HRM II - Session 2 - Personality - MBTI

How Do You Take In Information?

Present orientation What is real Practical Facts Perfecting established skills Utility Step-by-step The five senses

Future possibilities What could be Theoretical Inspirations Learning new skills Novelty Insight-by-insight The sixth sense, a hunch

SENSING INTUITION. .

Page 15: HRM II - Session 2 - Personality - MBTI

INTUITIONTendencies/Characteristics

SENSINGTendencies/Characteristics

Looks at specific parts and pieces Looks at patterns and relationships

Lives in the present enjoying what’s there

Lives toward the future anticipating what might be

Prefers handling practical things

It can work . . . If we do this

Prefers imaging possibilities

Page 16: HRM II - Session 2 - Personality - MBTI

SENSINGTendencies/Characteristics

Likes things that are definite, measurableStarts at the beginning, takes a step at a time

Works hands-on with the parts to see the overall design

Likes opportunities for being inventive

Jumps in anywhere, leaps over steps

Studies the overall design to see how the parts fit together

INTUITIONTendencies/Characteristics

Page 17: HRM II - Session 2 - Personality - MBTI

SENSINGTendencies/Characteristics

INTUITIONTendencies/Characteristics

Likes change and variety

Ns may seem impractical dreamers to Ss

Needs Sensing for balance

Likes set procedures, established routines

Ss may seem materialistic and literal-minded to Ns

Needs Intuition for balance

Page 18: HRM II - Session 2 - Personality - MBTI

Sensing Intuition

Page 19: HRM II - Session 2 - Personality - MBTI

Decisions

THINKING FEELING

Making decisions based on impartial criteria—

cause-effect reasoning, constant principles or

truths, and logic

Making decisions based on values-based,

person-centered criteria, seeking harmony

Page 20: HRM II - Session 2 - Personality - MBTI

How Do You Make Decisions?

Logical system Head Objective Justice Critique Principles Reason Firm but fair

Values system Heart Subjective Mercy Compliment Harmony Empathy Compassionate

THINKING FEELING..

Page 21: HRM II - Session 2 - Personality - MBTI

THINKINGTendencies/Characteristics

FEELING

Tendencies/Characteristics

Decides with the head Decides with the heart

Goes for personal convictionsGoes for logic

Concerned for truth and justice Concerned for relationships and harmony

What I think is . .

The possible thing to do is . .

Page 22: HRM II - Session 2 - Personality - MBTI

FEELING

Tendencies/CharacteristicsTHINKINGTendencies/Characteristics

Sees things as on-looker, from outside the situation

Sees things as participant, from inside the situation

Takes a long view Takes an immediate and personal view

Spontaneously appreciatesSpontaneously finds flaws, criticises

Page 23: HRM II - Session 2 - Personality - MBTI

FEELING

Tendencies/CharacteristicsTHINKINGTendencies/Characteristics

Good at analysing plans Good at understanding people

Fs may seem fussy minded and emotional to Ts

Ts may seem cold and condescending to Fs

Ts need Feeling for balance Fs need Thinking for balance

Page 24: HRM II - Session 2 - Personality - MBTI

Feeling

Thinking

Page 25: HRM II - Session 2 - Personality - MBTI

Approach to Life

JUDGING PERCEIVING

Want to live an ordered life, with goals and structure, making

decisions so you can move on

Want to live a spontaneous life with

flexibility, staying open to new information and

possibilities

Page 26: HRM II - Session 2 - Personality - MBTI

How Do You Approach Life?

Decide about information

Regulate Control Settled Run one’s life Set goals Closing off Organized

Attend to, gather information

Flow Adapt Tentative Let life happen Seek options Opening up Flexible.

JUDGING PERCEIVING

Page 27: HRM II - Session 2 - Personality - MBTI

JUDGINGTendencies/Characteristics

PERCEIVINGTendencies/Characteristics

Prefers an organised lifestyle Prefers a flexible lifestyle

Likes definite order and structure

Likes to have life under control

Likes going with the flow

Prefers to experience life as it happens

Page 28: HRM II - Session 2 - Personality - MBTI

JUDGINGTendencies/Characteristics

PERCEIVINGTendencies/Characteristics

Likes freedom to explore without limits

Enjoys being curious discovering surprises

Feels comfortable maintaining openness

Feels comfortable establishing closure

Likes clear limits and categories

Enjoys being decisive

Page 29: HRM II - Session 2 - Personality - MBTI

JUDGINGTendencies/Characteristics

PERCEIVINGTendencies/Characteristics

Needs Judgment for balanceNeeds Perceiving for balance

Ps may seem disorganised messy and irresponsible to Js

Js may seem demanding rigid and uptight to Ps

Meets deadlines by last minute rushHandles deadlines, plans in advance

Page 30: HRM II - Session 2 - Personality - MBTI

Judging Perceiving

Page 31: HRM II - Session 2 - Personality - MBTI

ISTJRESPONSIBLE

MANAGERDoes Things Right

ISFJACCOMMODATING

MANAGER

Serves People

INFJINSPIRATIONAL

LEADER

Inspires Others

INTJPERFECTING

LEADERImproves Everything

ISTP

SOLUTION MANAGER

Addresses Expedient Needs

ISFP

OBSERVANT MANAGER

Is Sensitive to All

INFP

IDEALISTIC LEADER

Seeks to Transform Society

INTP

HOLISTIC

LEADERPursues Logical

Parity

ESTP

REALISTIC MANAGER

Gets Things Done

ESFP

ENTHUSIASTIC

MANAGERMakes Work Enjoyable

ENFP

OPPORTUNISTIC LEADER

Discovers Possibilities

ENTP

INVENTIVE LEADERFinds New Insights

ESTJ

ACHIEVING MANAGER

Accomplishes Objectives

ESFJ

FACILITATING MANAGERProvides Help

ENFJ

PERSUASIVELEADERArticulates Values

ENTJCONQUERING

LEADER

Drives Towards Goals

Page 32: HRM II - Session 2 - Personality - MBTI

ISTJManagementAccounting DepartmentsData ProcessingLegal

Special Talent: Attention to detail, use of data 

ISFJAdministrationHealth CareReligious setting Special Talent: helping people in a behind-the-scene manner

INFJCounselingReligionTeachingArts

Special Talent: Facilitate emotional, intellectual, or spiritual development

INTJLegal departmentProduct DevelopmentScience and technical fields

Special Talent: intellectual creativity, conceptualization and analysis.

ISTP

Technical fieldsFacilities managementMilitary and law enforcement Special Talent: Hands on skills, analytical work with data and things.

 

ISFPHealth CareCounselingBusiness Team Coordination Special Talent: Service- related attention to details.

 

INFPBusiness CoordinationWritingPsychologyReligion Special Talent: Human insight and creativity

 

INTPTechnical fieldsScientific researchOrganizational researchSpecial Talent: Objective analysis of problems based on technical expertise.

ESTPMarketingBusinessSales

Special Talent: Persuasion and

action-oriented outcomes

ESFPHealth CareTeachingCoaching

Special Talent: Helping people with their practical needs.  

ENFP

Human ResourcesCounselingTeachingDesign Special Talent: Working to gain cooperation among people and groups.

ENTPProject managementTechnologyDesign/artsScience Special Talent: change and continually changing situations.

 

ESTJLogisticsAdministrationManagement Special Talent: use of organization to get things done.

ESFJTeam leadersCorporate TrainersSales Management Special Talent: Personal skills to achieve organizational objectives.

ENFJCorporate TrainersTeam leadersArts Special Talent: helping and facilitating groups.  

ENTJLeadershipGroup Strategy

Special Talent: Management: tough-minded strategy, analysis, strategic planning, and organization

Page 33: HRM II - Session 2 - Personality - MBTI

ESTJ•ESTJs take their energy from the outer world of people and external events. They prefer dealing with facts and the present, and makes decisions using logic. Their life is organised on a logical basis. They are therefore practical, and likely to implement tried and trusted solutions to practical problems in a businesslike and impersonal manner. They prefer to ensure that the details have been taken care of rather than spend time considering concepts and strategies.

•ESTJs are doers who roll up their sleeves, dig in, and proceed directly to get the job done. They use logic and analysis as guiding principles for their lives. They are quick to decide and set a plan of action. They marshall resources in an organised fashion, implement, and follow through. They like closure. They focus directly on tasks to accomplish and are able to anticipate the steps needed to complete an assignment. In doing so, they see what might go wrong and take necessary preventive action. They monitor events continually and make sure that commitments, both their own and those of others, are honoured and the job gets done. They are at their best in situations that have some structure to them and involve activity not contemplation, and in which an end product is desired.

Page 34: HRM II - Session 2 - Personality - MBTI

ESFP•ESFPs take their energy from the outer world of people and external events. They prefer dealing with facts, which they usually takes at face value. They also prefer dealing with the present and with people, and probably derives much enjoyment out of friendships. Their life is flexible, living it very much in the present, and responding to things as they arise. They are impulsive and friendly, seeking enjoyment out of life, and makes new friends easily. They like taking part in solving urgent problems, such as fire-fighting or trouble shooting. They operate best in practical situations involving people.

•ESFPs are friendly, outgoing, fun loving, and naturally drawn to people. They are enthusiastic and exuberant, and are usually well liked by others. They are good a meeting people and helping them enjoy themselves. They are sympathetic toward people and generous with their time and money. They want to be where the action is, and they will often stir things up in their own special way. At their best, they are able to realistically meet human and situational needs in a fun and lively way.

Page 35: HRM II - Session 2 - Personality - MBTI

ESFJ•ESFJs take their energy from the outer world of people and external events. They prefer dealing with facts, and making decisions on the basis of personal values. They like dealing with people, and organises life on a personal basis. They are very warm people, seeking to maintain harmonious relationships with colleagues and friends, who are a very important part of their life. They can find conflict and criticism very difficult to handle. They have a strong sense of duty and loyalty, and are driven by a need to belong and be of service to people.

•ESFJs are helpful people who place a high value on harmony. Paying close attention to people's needs and wants, they work well with others to complete tasks in a timely and accurate way. They follow through on their commitments. They like closure and prefer structured, organised situations in which warmth and compassion are shown. They contribute to others by anticipating their day-to-day concerns and handling them with warmth and efficiency. They are at their best in organising people to get a job done.

Page 36: HRM II - Session 2 - Personality - MBTI

ENFP•ENFPs take their energy from the outer world of people and external events. They prefer dealing with patterns and possibilities, particularly for people, and makes decisions on the basis of personal values. Their life is flexible, following new insights and possibilities as they arise. They are creative and insightful, often seeking to try new ideas that can be of benefit to people. They may sometimes neglect details and planning, but they enjoy work that involves experimentation and variety, working towards a general goal.

•ENFPs are initiators of change who are keenly perceptive of possibilities, and who energise and stimulate through their contagious enthusiasm. They prefer the start-up phase of a project or relationship, and are tireless in the pursuit of new-found interests. They are able to anticipate the needs of others and to offer them needed help and appreciation. They bring zest, joy, liveliness, and fun to all aspects of their lives. They are at their best in situations that are fluid and changing, and that allow them to express their creativity and use their charisma.

Page 37: HRM II - Session 2 - Personality - MBTI

ESTP•ESTPs take their energy from the outer world of people and external events. They prefer dealing with facts, which they usually views objectively, and they makes decisions on a logical basis. Their life is flexible, consisting of a series of activities that interest their. They are action oriented problem solvers, and prefer to work with practical organisational issues. They can be impulsive, and likes taking part in trouble-shooting-type work. They can sometimes neglect follow-through, but will work best when there is a lot going on that needs organising and solving.

•ESTPs are action oriented, pragmatic, outgoing, and realistic people. In situations that require resourcefulness, they use their quickness and flexibility to find the most efficient route to accomplishing whatever needs to be done. They are lively, entertaining, and fun. They like to be where the action is and participate fully in what is happening. Characteristically, they are direct with their comments and mince no words. They are at their best in situations that require an orientation to the present and a direct, no-nonsense, pragmatic approach.

Page 38: HRM II - Session 2 - Personality - MBTI

ENFJ•ENFJs take their energy from outer world of people and external events. They prefer dealing with patterns and possibilities, particularly for people, and makes decisions using personal values. Their life is organised on a personal basis, seeking to develop and maintain stable relationships with those people they likes. They are actively concerned with promoting personal growth in others. They are also highly sociable, and expressive of feelings towards others, but can find conflict and criticism difficult, particularly if it might damage long term relationships. They work best in situations involving people.

•ENFJs are lively and enthusiastic facilitators who apply warmth and vision to helping people and meeting their needs. They are aware of people's aspirations and develop plans of action to make those aspirations into reality. They like organisation and closure. They are at their best facilitating situations that require interpersonal sensitivity. They are tolerant and appreciative of others, seeking involvement with them in life's tasks. They are able communicators who are liberal in showing appreciation for others.

Page 39: HRM II - Session 2 - Personality - MBTI

ENTJ•ENTJs take their energy from outer world of people and external events. They prefer dealing with patterns and possibilities, and making decisions after considering the consequences of the various courses of action. Their life is organised on a logical basis. They tend to control life, organising systems and people to meet task oriented goals. They often take the role of executive or director, using a business-like and impersonal approach. They may appear intolerant of people who do not set high standards for themselves or don't seem to be good at what they do.

•ENTJs take charge quickly and deal directly with problems, especially in situations that involve confusion and inefficiency. They provide structure to the organisations to which they belong and design strategies to accomplish their personal and organisational goals. They develop broad, action-oriented plans, and supply the necessary energy and momentum to see that these plans are accomplished. They are "take charge" people who organise their own and others' external environments. They do not take "no" for an answer; instead, they use their resources to find a way to meet the challenge. They re at their best in using their analytical and strategic thinking.

Page 40: HRM II - Session 2 - Personality - MBTI

ENTP•ENTPs take their energy from outer world of people and external events. They prefer dealing with patterns and possibilities, and making decisions on a logical basis. They are adaptable, tending to focus on new ideas and interests as and when they arise, particularly if they involve increasing their competence or skill. They are ingenious problem solvers, constantly trying new ideas out, and can seem to enjoy a good argument. They are interested in instigating change, and operates best in overcoming new difficulties where the solution requires the application of creative effort.

•ENTPs are known for their quest of the novel and complex. They have faith in their ability to improvise and to overcome any challenges that they face. They are highly independent, and value adaptability and innovation. They may be several steps ahead of others in encouraging and valuing change. They hate uninspired routine and resist hierarchical and bureaucratic structures that are not functional. They need freedom for action. With their entrepreneurial tendencies and broad understandings, they push against all odds to further their projects. They are at their best in changing circumstances in which they can develop conceptual models and devise strategies to effectively navigate through change.

Page 41: HRM II - Session 2 - Personality - MBTI

INTJ•INTJs take their energy from the inner world of thoughts and ideas. They prefer dealing with patterns and possibilities for the future, and making decisions using impersonal analysis. Their life is organised on a logical basis. They are strategists, identifying long term goals and organising life to meet them. They tend to be sceptical and critical, both of self and others, with a keen sense of deficiencies in quality and competence. They often have a strong intellect, yet are able to attend to details that are relevant to the strategy.

•INTJs are strong individualists who seek new angles or novel ways of looking at things. They enjoy coming to new understandings. They are insightful and mentally quick; however, this mental quickness may not always be outwardly apparent to others since they keep a great deal to themselves. They are very determined people who trust their vision of the possibilities, regardless of what others think. They may even be considered the most independent of all the sixteen personality types. They are at their best in quietly and firmly developing their ideas, theories, and principles.

Page 42: HRM II - Session 2 - Personality - MBTI

INFP•INFPs take their energy from the inner world of thoughts and ideas. They prefer dealing with patterns and possibilities, especially for people, and prefer to make decisions on the basis of personal values. Their life is flexible, following new insights and possibilities as they arise. They are quiet and adaptable (up to a point - when their values are violated the normally adaptable INFPs can surprise people with their stance). They will seem to be very interested in ideas, and they may sometimes make very creative contributions. They have a hidden warmth for people and a desire to see self and others grow and develop. They prefer to undertake work that has a meaningful purpose.

•INFPs focus deeply on their values, and they devote their lives to pursuing the ideal. They often draw people together around a common purpose and work to find a place for each person within the group. They are creative, and they seek new ideas and possibilities. They quietly push for what is important to them, and they rarely give up. While they have a gentleness about them and a delightful sense of humour, they may be somewhat difficult to get to know and may be overlooked by others. They are at their best making their world more in line with their internal vision of perfection.

Page 43: HRM II - Session 2 - Personality - MBTI

INTP•INTPs take their energy from the inner world of thoughts and ideas. They prefer dealing with patterns and possibilities, and making decisions on a logical basis. Their life is flexible, following new insights and possibilities as they arise. They are quiet and detached, and adaptable (up to a point - sometimes they may stop adapting, insisting that there is a clear principle at stake). They are not interested in routine, and will often experiment or change things to see if they can be improved. They operate at best when solving complex problems that require the application of intellect.

•INTPs are known for their quest for logical purity, which motivates them to examine universal truths and principles. They're constantly asking themselves and others the question "Why?" and "Why not?" Clear and quick thinkers, they are able to focus with great intensity on their interests. They appreciate elegance and efficiency in thought processes and require them, even more so, in their own communications. They may be seen as unwilling to accept what everyone else regards as truth. While often low key in outward appearance and approach, they are as "hard as nails" when challenging a truth. They do not like to deal with the obvious. They are at their best in building conceptual models and developing unusual and complex ideas.

Page 44: HRM II - Session 2 - Personality - MBTI

ISTJ•ISTJs take their energy from the inner world of thoughts and ideas. They prefer dealing with facts, and making decisions after considering the various options. They organise their life on a logical basis. They are quiet, serious and well prepared for most eventualities. They are a keen observers of life, developing a good understanding of situations, which is often not expressed. They have a strong sense of practical objectives, and works efficiently to meet them.

•ISTJs are systematic, painstaking, thorough, and hardworking. They get the job done and complete it on schedule. They are serious and sincere in whatever they do. They work well within a structure, follow the hierarchy, and are particularly strong and careful in keeping track of facts and details. They are cautious, generally seeking to maintain the status quo. They are at their best getting things to the right place at the right time. They honour their commitments.

Page 45: HRM II - Session 2 - Personality - MBTI

INFJ•INFJs take their energy from the inner world of thoughts and ideas. They prefer dealing with patterns and possibilities, particularly for people, and makes decisions using personal values. Their life is organised on a personal basis. They often have a private sense of purpose in life, and works steadily to fulfil that goal. They demonstrate a quiet concern for people, being interested in helping them to develop and grow. They are good at developing insight into people, though it can often remain unexpressed.

•INFJs are future oriented, and direct their insights and inspiration toward the understanding of themselves and thereby human nature. Their work mirrors their integrity, and it needs to reflect their inner ideals. Solitude and an opportunity to concentrate thoroughly on what counts most is important to them. They prefer to quietly exert their influence. They have deeply felt compassion, and they desire harmony with others. They understand the complexities existing within people and among them. They do not call a great deal of attention to themselves, preferring that their contributions speak for them. They are at their best concentrating on their ideas, ideals, and inspirations.

Page 46: HRM II - Session 2 - Personality - MBTI

ISTP•ISTPs take their energy from the inner world of thoughts and ideas. They prefer dealing with facts and making decisions on a logical basis. Their life is flexible, demonstrating an interest in acquiring new information that leads to a practical understanding of the way the world works. They are quiet and detached, and adaptable (up to a point). They are often good at solving organisational problems that need to be thought through. They are curious about how and why things work, and can seem impulsive, sometimes producing surprising ideas or doing something unpredictable.

•ISTPs are realists who apply expediency and reasoning as they manage and adapt to situations. They are aware of what is going on in the environment and are able to respond quickly to the actual facts, making sure the odds of success are in their favour. They do not like to be tied down and will feel hamstrung when they must operate within tight structures and schedules. They are able to anticipate immediate, practical needs in situations and to present a logical, straightforward plan for meeting those needs. They are at their best in situations that require immediate attention.

Page 47: HRM II - Session 2 - Personality - MBTI

ISFP•ISFPs take their energy from the inner world of thoughts and ideas. They prefer dealing with facts and people, and making decisions on the basis of personal values. They are adaptable (up to a point), quiet and friendly. They are interested in people, enjoying their company preferably on an individual basis or in small numbers. They take a caring and sensitive approach to helping others. They enjoy the present, and tends to dislike confrontation and conflict. They usually acts as a very supportive member of a team.

•ISFPs are gentle and compassionate, open and flexible. They are considerate of others and do not force their views and opinions on them. They often focus on meeting others' needs, especially those who are less fortunate. Having a quiet, modest, self-effacing style, ISFPs avoid disagreements and seek harmony with people as well as with nature. They enjoy life's precious moments and often add a touch of beauty to the environments where they spend their time. They are at their best ensuring others' well-being.

Page 48: HRM II - Session 2 - Personality - MBTI

ISFJ•ISFJs take their energy from the inner world of thoughts and ideas. They prefer dealing with facts and people, and making decisions on the basis of personal values. Their life is organised on a personal basis, seeking to enjoy relationships with people they likes. They are quiet, serious observers of people, and are both conscientious and loyal. They prefer work that involves being of practical service to people. They are often concerned for and perceptive of how other people feel and dislikes confrontation and conflict.

•ISFJs are sympathetic, loyal, considerate, and conscientious. They will go to any amount of trouble, when it makes sense to them, to help those in need. They operate most comfortably in situations where rules are well defined and where traditions are to be upheld. They focus on providing practical help and services for others and for organisations they serve. They are often self-effacing in getting the job done, and they are willing to make necessary sacrifices, especially for their families. They are at their best quietly providing assistance and making sure things are in proper order.