hrs group online invoice portal handbook & faqs · hrs group online invoice portal handbook...

Online Invoice Portal

Invoices and Payments at a glance

The HRS GROUP Online Invoice Portal

Online Invoice Portal - Invoices and Payments at a glance © All rights reserved.

• Your HRS commission overview

• Manage, check and pay – all directly and easily online

2

1) The HRS GROUP Invoice Portal at a glance

2) How to start

3) How to enter/change a password

4) How to receive the monthly invoice

5) How to check the invoice

6) How to search for a reservation/invoice

7) How to pay the invoice

8) How to see the invoice details (as PDF)

9) How to add new users and delete old user


Detailed instructions

3

1) The HRS GROUP Online Invoice Portal at aglance


Useful features at a glance

• Manage the invoice and check if all data are

accurate

• If you need to make any amendments to the

invoice you may proceed directly online within

the given period of 7 days

• Pay the invoice right away online, either via

SEPA or with your credit card

4


• We have sent out the invitation to the HRS GROUP

Online Invoice Portal via email

• Please register with your preferred email address and

selected password

• If you have to handle several hotels, every email

address has to be registered once

2) How to start

5

3) How to enter/change the password


• You may assign a new password by using your HRS hotel number and registered email

address

• If the entered email address does not match just click the link „Need help?“ to show all

available registered email address (encrypted)

• An email to reset the password will be sent to the properly completed email address

6

4) How to receive the monthly invoice


• Once a new invoice is available in the HRS GROUP Online Invoice Portal you will receive an email alert to

your registered email address

• Upon receipt of this message you have 7 days to check and, if neccesary, to amend the invoice

• Any correction to the invoice has to be done directly online (see “How to check the invoice”)

7

5) How to check the invoice


• Go to the appropriate invoice

• Click on „Revise“ in the drop down menu of the mentioned

invoice (1)

• Search for the adequate booking reference

• Please choose „Details“ to modify or „Cancel booking“ (2)

• Click on „Save“. The status of the booking shows „Changed“ (3)

• After completing your corrections click „Submit changes“ to

complete the process (4)

• In the overview the status of the invoice changed to

„correction submitted“

2

8

3

4

1

6) How to search for a booking/invoice


• Please use the search feature of your browser: With the key combination CTRL+F you may search for

the booking number, the guest or company name as well as the arrival and departure date in the

invoice overview (1)

• The search window - depending on the browser - opens top right or bottom left (2)

• The feature „History“ will provide all invoices for the last and the current calendar year (3)

1

2

3

9

7) How to pay the invoice


• Click on „Pay“ next to the outstanding balance

• In the next window you will see all open positions at a glance where you may choose if you want

to pay all invoices or just selected ones

• Click on „Next“

• Select one of the given payment methods and click on „Next“ (Germany and EU - SEPA or credit

card payment, outside the EU only credit card payment possible)

• Check your entries again and choose „pay now“

10

8) How to see the invoice details (as PDF)


• Click PDF to download a copy of your invoice (1)

• Click on „Revise“ or „Details“ to see and edit the booking data (2)

• The remaining deadline for correction is mentioned (3)

13

2

11

9) How to add new users and

delete old users


• Click on Manage Users (1)

• Click on „Add“ and enter the email address of the new user and

the visibility date and go to „Invite“ (2)

• The new user will receive an invitaition to register for the HRS

GROUP Online Invoice Portal

• To delete users please click on „Delete“ in front of the desired

user (3)

1

2

3

12

hrs group online invoice portal handbook & faqs · hrs group online invoice portal handbook...

Documents