Prop forward for the Huddersfield Giants, Eorl Crabtree, is the first person to sign up to the Change4Life in Kirklees’ Champion Pledge.A key role for Change4Life Champions is to reinforce the health messages around physical activity and food and to actively support the Change4life movement. This involves encouraging people to sign up to the campaign and help to recruit other Change4Life Champions.

The Change4Life lifestyle revolution involves thousands of local charities and organisations including NHS Kirklees, Kirklees Council and Kirklees Active Leisure. These organisations will help mums, dads and families eat well, move more and live longer through a number of initiatives including Eat Well4Life and activity programmes such as Get into Sport, Energise and Sport4life.

Eorl said; “I am pleased to support the Change4Life lifestyle revolution and hope to promote physical activity

and healthy eating messages through my involvement in the Huddersfield Giants and my role as an ‘Engage With Your Health’ ambassador.”

Change4life in Kirklees builds on existing programmes to create a greater awareness of ways to help encourage and motivate children and families to lead a healthier way of life. As the three year Change4life initiative develops at a national level, here in Kirklees organisations will support new activities for local people to move more, eat well and live longer which will have a huge

benefit in helping people feel well and lower the risk of contracting a range of health problems.

Dr Judith Hooper, Director of Public Health said: “Obesity is now the

biggest public health challenge the country faces as it can not only make you ill, but sadly can kill you. The role of Change4Life Champions is to promote positive Change4Life messages around

eating well and being more physically active.”

Anyone who wants to get involved with Change4Life should visit www.nhs.uk/change4life

Information about the ‘Engage With Your Health’ ambassadors is available at www.rfl.uk.com/ superleague/news_item.php?id=13752

Issue 26August 2009

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News and views from NHS Kirklees

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de Your pennies could make a real difference to children in Kirklees - 3... Celebrating our amazing talent - 4... In the spotlight - 6...

Achieving dignity in care - 12... Staff awards event - 13... KCHS update - 14

Kirklee

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Huddersfield Giant is a Change4Life Champion

L-R back row: Helen Haythorne, NHS Kirklees, Eorl Crabtree, Huddersfield Giants, Tina Roper, Kirklees Active Leisure, Barry Turnbull, Kirklees Active Leisure, Hilary Frayne, Culture and Leisure Services, Kirklees Council, Lucy Newell, NHS Kirklees, Alison Morby, Culture and Leisure Services,

Kirklees Council. Front row: Kate Parkinson, NHS Kirklees, Liz Messenger, NHS Kirklees.

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for local teenagersYoungsters at Netherhall Learning Campus have helped launch Teen LifeCheck in Kirklees. The year seven students, staff from NHS Kirklees, Young People's Service and Young PALS took part in a busy afternoon where students had the chance to complete the LifeCheck and give their valuable feedback. More than 80 students completed the questionnaire on the day and received a goody bag containing badges, pens, bookmarks and wristbands.

All young people aged 12-15 are being encouraged to take part in NHS Teen LifeCheck to explore health and wellbeing issues in one accessible place. NHS Lifecheck is a new national project from the Department of Health. It is a simple easy to use web based health assessment questionnaire that is designed to help people assess and manage their own health through the major life stages. There will be three lifechecks, early years, teen and mid-life.

The NHS Teen LifeCheck is a quick quiz-style online questionnaire covering a range of health and well-being issues such as:

• physicalactivity;

• nutrition;

• solventsandillegaldrugs;

• alcohol;

• smoking;

• sexualhealth;

• arangeofemotionalhealthissues.

Judith Hooper, Director of Public Health for NHS Kirklees said “Teen LifeCheck is an excellent example of 21st century health care. It helps young people to gain greater control over their health and well being through the use of modern technology. Teen LifeCheck reinforces key health messages and encourages healthy behaviours in young people."

The tool empowers young people to take greater control of their health by:

• raisingawarenessofrisk-takingbehaviour;

• signpostingtofurthersourcesofsupport and advice; and

• supportingbehaviourchangeandhelping to set ‘SMART’ health improvement goals.

For more information about NHS LifeCheck visit www.nhs.uk/lifecheck or contact Joanne Gould, Kirklees LifeCheck Project Officer on 01924 351672 / 07940 525634.

Youth offending team awarded Kirklees Young People Friendly standardKirklees Young People Friendly is a Quality Standard Kite Mark Scheme, that has been developed to support all agencies delivering a sexual health service become more young people friendly.

KYPF was developed in 2007 to help sexual health services ‘get it right’ for young people and is based on nine quality standards where services are assessed to make sure they are welcoming, friendly, non judgemental, confidential, free, accessible and safe.

Eighteen agencies have now been awarded the Kite Mark across Kirklees including GP practices and health centres, looked after children’s services, colleges and sexual health services in schools.

The latest service to have been awarded the Kite Mark is the Youth Offending Team (YOT) which has venues across

north and south Kirklees. Janine Lees, Karina Hepworth and Gill Addy who all work as health advisors for the YOT produced a portfolio of evidence and after addressing some minor

issues were pleased to receive the award, confirming that the YOT is providing a young person friendly service and environment.

All services that successfully achieve the KYPF Kite Mark are awarded with a certificate and KYPF logo window stickers so they can clearly identify themselves to young people as young people friendly.

If your service is interested in registering with KYPF contact emm.irving@kirklees.nhs.uk. The KYPF co-ordinator can work with individual services offering dedicated time, resources and training where necessary, to enable services to successfully obtain the Kite Mark.

Your Health, Your Way, Your Choice During the first week in September NHS Kirklees will be running a number of Patient Choice road shows in the area to make the public aware of how their local NHS is changing and the new benefits this will bring. The road shows will focus on six national health policies which have choice at their heart:

• Free choice

• Primary care and community services

• GP access and responsiveness

• Transforming community services

• Long term conditions

• 18 weeks

More details about the events will be coming out soon, but in the meantime dates for your diaries are:

• Tuesday 1 September - The Chestnut Centre, Deighton

• Wednesday 2 September - Dewsbury Market Place

• Thursday 3 September - Holme Valley Memorial Hospital

• Friday 4 September - Batley Town Hall

• Saturday 5 September - Huddersfield Town Centre, Macauley Street

3

for local teenagersYour pennies could make a

real differenceto children in Kirklees

As part of the NHS Kirklees corporate citizen role all staff are being asked to sign up to the Pennies from Heaven scheme. After a staff vote it has been decided that we will be helping the West Yorkshire Forget Me Not Trust to raise £3.1 million to build a hospice in Kirklees for children with life-limiting and life threatening illnesses. Payslips in August will have an application form attached so you can sign up to donate the spare pennies from your pay – the most you can ever give per payslip is 99p so if your net pay is £100.34 then 34p would be donated to charity. All donations are eligible for gift aid which means an additional 28% is added by the government.

The aim of the West Yorkshire Forget Me Not Trust is to provide care and support for children with life-limiting conditions. Those children and their families will be from the Kirklees, Calderdale and Wakefield areas of West Yorkshire. The trust is currently raising funds to build a house for respite, emergency and end of life care, in Huddersfield. More than £3 million is needed to build the centre, with anticipated running costs of more than £1.5 million per year for the facility.

The hospice will be built on land in the Brackenhall area of Huddersfield, and will mean that children and their families across this area who currently have to travel much further afield to access such facilities can be treated nearer to home. Community based teams will provide care and support at home as part of the service, as well as bereavement support to help during this incredibly difficult time.

Lauren Moore, Community and Development Fundraiser at the Forget Me Not Trust said “We are over the moon that NHS Kirklees have chosen us for their

Pennies from Heaven Scheme. The funds raised will be a great boost to our overall goal! We would like to say a big thank you to all who work for NHS Kirklees for this opportunity!’’

To sign up to Pennies From Heaven, fill in the form attached to your payslip or download a form from nww.kirklees.nhs.uk or contact the communications team at communications@kirklees.nhs.uk or 01484 466223.

Special thanks from the Chief Executive Over recent weeks we have all seen a rapid increase in our workloads as a result of the rising number of swine flu cases. I would like to thank everyone who is helping to support our response to this challenge either directly or by covering for staff who have been redeployed to help out.

The situation is changing very quickly, and we need to continue to be flexible. Please be understanding when colleagues involved in the swine flu preparations

do not respond to their day-to-day issues as quickly as usual. It may also be that we need to ask people to carry out different tasks from usual.

We’ll continue to keep you up to date with the changing situation. Please make sure you read the regular swine flu updates on the intranet and speak to your manager if you have any questions or concerns.

Performance report The 2008/09 year end performance report was recently presented at the Trust Board meeting and was well received by all. The report demonstrated significant improvements in performance and delivery for all areas of the PCT during the year. On behalf of the Trust Board and senior team I’d like to say thank you for all the hard work, dedication, energy and enthusiasm you’ve all shown. We also recognise that the report is only a snapshot of the work taking place and take pride in all the work you do.

I am looking forward to working with you all on building on these achievements during 2009/10. Together we can truly improve the health and wellbeing of the people of Kirklees.

Many thanks

Mike Potts, Chief Executive, NHS Kirklees

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When you have a mum in the communications team you have to be prepared to be called on for your acting skills at short notice – whatever your age!

When the team recently sent out a press release we received a request from Look North to do a story about water fluoridation. They wanted a local dentist and some footage of a child being treated in the dentist’s chair.

Nathan Harvey, aged eight, was asked if he would come and work for the team for the afternoon and without hesitation took the opportunity to be on the television. Ever since he has been enjoying lots of attention from friends and family who spotted him on the television and requests for his autograph.

Thanks to the team at David Woods dentist practice in Mirfield and of course to Nathan for making it possible.

Starting them young in the communications team

Celebrating our amazing TalentAfter the huge success of last year’s celebrating the talent planning is underway for the next event. This year NHS Kirklees and Kirklees Community Healthcare Services will be showcasing the fantastic achievements of our staff on 29 September at the Cedar Court Hotel, Ainley Top in Huddersfield.

The event will be an opportunity for staff to share good practice and achievements and hear about innovative projects happening in other parts of NHS Kirklees and Kirklees CHS.

Sheila Dilks, Director of Patient Care and Professions said “Last year's celebrating the talent was a great opportunity to find out about the range of staff skills, enthusiasm and commitment and I am sure this year’s event will be even better”.

If you would like to come along to the event or give a presentation of your innovation/achievement contact Sue Stansfield on 01484 466152 or sue.stansfield@kirklees.nhs.uk.

In the newsThe communications team, like all staff at NHS Kirklees have been extraordinarily busy these last few weeks dealing with swine flu enquiries from the media amongst other things. We have however issued the following media releases in the last two months:

• Creativeworkerswinnationalaward for innovation

• LaunchofJSNA

• SuccessfulSpringintoActionevent

• NHSKirkleesteamupfortopaward

• StateoftheartdentalpracticeforCleckheaton

• BabyBistroopensatThornhillChildren’s Centre

• NationalSmileMonth

• Keyprioritiessetforadultdrugtreatment in Kirklees

• Getinvolved,shareyourviews….in a campervan!

• HealthActionPlanforpeoplewith learning disabilities

• HandingoverthereinsatMirfieldHealth Centre

• Planstoimproveyourhealthdelivered to your door

• GetSunSmartthissummer

• Checkitbeforeyouwreckitforlocal teenagers

• HuddersfieldGiantsignsuptobea Change4Life champion

• Lookafteryourselfduringaheatwave

• Planstoimproveyourhealthdelivered to your door

• Swinefluinformationdistributedaround Kirklees

• Kirkleesschoolsaregettinghealthier

If you would like to read any of the media releases in full visit the news section of our website at www.kirklees.nhs.uk.

All media enquiries and filming or photography requests need to be handled by the communications team. If you are contacted by the media contact the communications team on 01484 466223 or email communications@kirklees.nhs.uk

5

A double first for Meltham dental care Joanne Holroyd and Dr Bal Dhesi of Meltham Dental Care are celebrating a unique double as they have recently become the first dentist and practice manager from the same practice to achieve the ILM Level 7 Diploma in Executive Management.

They both attended a course in London run by UMD Professional over eighteen months with a group of dentists and managers, but no other practice has seen both a manager and a dentist achieve this level of qualification at the same time.

Joanne said “This course has been tremendously helpful in practical terms as it has given me the confidence to manage the practice strategically through challenging times – and I am thrilled to achieve the diploma. ‘

Bal Dhesi said “I wanted to achieve the diploma partly to provide me with management credits for the FGDP Fellowship, but just as importantly to help me to take control of my practice and implement my ideas effectively – and the course has enabled me to do that with greater confidence.’

A new course is starting in October this year and a taster weekend is also being held for those considering embarking on the course. Grants are available for the course and the weekend and more information is available from by telephoning UMD Professional on 020 8255 2070 or visiting www.umdprofessional.co.uk

Nahid Askari, E-learning manager tells us a little about her role.My role as e-learning manager is to ensure the establishment, implementation, overall management and the ongoing development and coordination of the NHS Kirklees e-learning platform. E-Learning is sometimes referred to as on-line learning or electronic learning .

The NHS Kirklees e-learning will be delivered using and benefiting from systems funded and commissioned by the Department of Health and the Yorkshire & Humber Strategic Health Authority plus a wide range of new and also emergent information and communication technology, including internet and intranet both within NHS Kirklees and from the national learning management system.

Together, these tools and systems will contribute towards delivering the NHS Kirklees vision for an innovative, flexible, responsive and a blended approach to learning and development and to meet the growing future workforce development needs.

What is meant by e-learning?Imagine a future workplace where your training and learning takes place not only at set times and with face to face facilitation, but takes place continuously, as a seamless part of the working day, with much lesser use of the formal blocks of time out of office and off site courses.

Learning becomes an every day activity with opportunities for self development, learning at your own pace and style, at

a time that suits you, accessing learning resources at the click of a button, evidencing and tracking your learning, networking and coaching when convenient and you need it, thus making the whole process of learning and working enjoyable, flexible, accessible and supportive to your every day work.

This might sound very futuristic, but think about Nintendo games, Facebook, Twittering (social networking), YouTube and online video, Blackberry, webinars, podcasts, blogs etc then you can see the potential for interactive and collaborative learning, with the fast rates and level of technological developments e-learning is not likely to be a passing fad and anything seems possible.

NHS Kirklees e-learning platform is part of and also in line with the national e-learning developments within the NHS. Work is currently under way in order to implement and launch the Kirklees NHS e-learning platform. Thus, within the next six months you will be able to access a range of e-learning packages in addition to the existing wide range of facilitator led and other learning and development interventions.

Your involvement, views and ideas for the development of e-learning content is crucial to making e-learning relevant to your individual, team and organisations needs. If you have identified a need for skills training, e-learning courses, or reference information that you feel should be made available via the e-learning platform or need any more information or clarification then me at please do not hesitate to contact me on 01924 351432 or Nahid.Askari@kirklees.nhs.uk

Focus on E-learning

Jayne is on the straight and narrowJayne Andrews, contracts manager at St Lukes House by day has been sharing her acting talents in a play ‘Straight and narrow’ at the Southgate Theatre in Honley by night!

Several staff let us know how talented Jayne was in the play as she played Vera, her witty performance and dead pan expression has earned her the title of the next Norah Battye in the team. Well done Jayne and do let us know when your next production is.

If you are interested in finding out more about the Honley Players contact enquiry@honleyplayers-ads.org.uk

Where did you get that hat Jayne?!

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My name is Adele Mackin and I work as personal assistant to the Director of Commissioning and Strategic Development, Carol McKenna. I sit in the PA office at St Luke’s House and belong to a group of six commissioning administrators. If I am ever forced to leave I would thoroughly recommend my job to you. It is very busy but is blessed with a supportive line manager and a network of helpful colleagues, all with a great sense of humour (very important!).

I came to the NHS in 2004 whilst preparing for a storm chase trip to the mid-west. I was working as a classical pianist and wanted extra money for naff souvenirs. My assignment was with two of the nicest people I ever met and I simply didn’t want to leave! Here I am, five years later. I still perform but spend less time practising and more time enjoying the world with Gain, my partner and personal superhero.

What are the best things about your job?All the people! I speak with so many people on a daily basis and have built many good relationships during my time here. Each phone call or visit brings another happy smile, helping the day along.

What are the worst things about your job?Sorry IT. You are lovely and helpful, but the worst thing for a PA is equipment or network failure. It is truly depressing!

How would you describe yourself in three words?Happy, healthy and creative.

What do you like doing in your spare time?I love spending time with Gain, my family and friends. I play piano and have my next recital scheduled for November if you would like to come! Gain and I chase solar eclipses as well as supercell storms and will be in Shanghai for the eclipse this Wednesday 22nd July. We go hill walking and Gain’s a big astronomer so we go to all the big star parties. Our two favourites are Norfolk and Texas.

Norfolk because we have an enormous tent with everything from the fitted carpet to the slow cooker and Texas because the nights are kinder to astronomers with warm temperatures, dark skies and sparkling stars.

What is your pet hate?It annoys me when people are mean spirited or lacking in compassion. Oh – and I like to straighten things up so it drives me crazy when Gain walks ahead of me in the supermarket and knocks things out of place where I can’t reach them! He’s naughty.

What is your guilty pleasure? Life is short and can be tough. You have to take the happiness where you can find it. Don’t feel guilty about the pleasure!

Where was your best holiday?Tricky. I guess it would have to be the great storm chase of 2004, 17,000 miles, four tornadoes and countless beautiful sunsets and happy memories.

If money was no object, what would you buy?Well, I was watching the end of Secret Caribbean with Sir Trevor McDonald last week and apparently there’s a spare island on the market right now. Would it still count as one purchase if I had it landscaped, kitted it out with a utility supply, commissioned a couple of furnished mansions and a private jet for the commute?

Mandatory training continues to improve The training and education team are celebrating as NHS Kirklees has, for the third successive year had a consistent overall improvement in the attendance figures for staff attending mandatory training for 2008/09.

Figures for 2008/09 show a 100% attendance for all clinical staff in infection control training, a 99% attendance for child protection training, as well as increased attendance for fire, conflict resolution, information governance, embracing diversity and basic life support and anaphylaxis training.

To continue improvements in other training such as the Mental Capacity Act and vulnerable adults new staff have been appointed to address these issues.

2009/2010After various discussions and requests from staff as well as feedback from the staff survey the training department, with the training and education group have redesigned the mandatory training programme for 2009/2010 meaning that the programme will be delivered in a whole day session wherever possible.

This will reduce travelling time for staff, and will allow services to rota staff more appropriately to cover services and provide better patient care. This training programme has now been developed, commissioned and published to all staff, and all details are available on the intranet.

General guidance when booking trainingAll staff must attend these sessions, for more details of future courses visit the training and education section of the intranet. To book on a course or cancel a course email training.bookings@kirklees.nhs.uk and not individual members of staff. The training bookings account can be accessed by the whole team and emails can be actioned, where as due to annual leave, sickness absence etc it is not always possible for individuals to action requests.

7

Meet the team

Kirklees Stop Smoking Service news

From back row left to right: Specialist stop smoking advisors Paramjit Aujla, Ann Stewart, Carole Vallance (admin) Glynis Sharp (admin) Kay Hampshire, Helen Taylor, Fazila Nadat (admin) Tahira Bashir (admin) and Joy Thomas.

Front row Shenaz Rafiq, Leanne Warwick, Sandra Hall (manager) Annette Priestley and Amina Hans-Adam.

Welcome to the first Kirklees Stop Smoking Service newsletterThis newsletter will be issued each quarter to update you about the Kirklees Stop Smoking Service (KSSS).

In the last year approximately 2500 people have successfully stopped smoking for at least four weeks with the stop smoking service; this

success also includes partnership working with GP practices. We run clinics and groups throughout the Kirklees area. Each advisor also has their own specialised area of work covering mental health, pregnancy, communities, smokeless tobacco, workplaces, young people, smoke free homes or secondary care.

There was plenty of action in Huddersfield to promote this year’s Smokefree Homes month. Members of the Kirklees stop smoking service team were joined by the fire service, the smokefree bus, a face painter and a bouncy castle.

Our specialist stop smoking advisors and Nick Stenhouse, community fire safety officer, were in Macauley Street, outside the Huddersfield bus station, to offer families advice on making their home smoke free.

Making your home smoke free removes thousands of chemicals from the air you breathe; improves and protects your own and your families’ health; makes your home feel cleaner and smell fresher; means that young people you live with are less likely to smoke; helps smokers who want to quitbesuccessfuland….protectsthehealth of your pets!

The gold standard for a smoke free home is to make sure your house is smoke free at all times and that anyone smoking is outside and well away from those you live with.

Making your home smoke free is also the best way of reducing the chance of a fire in your home. Nick spent the day talking to families about fire safety in the home and many took the opportunity to sign up for a free fire safety home check. This service is available free from the fire service. Officers will come to your home to check your fire alarms and help you to plan the safest escape route in the event of a fire. Contact the fire service for more information on this free service.

Kirklees stop smoking service recently supported the Relay for Life event. This was the first time the event had taken place in Huddersfield, although the event has taken place in more than 20 countries for some time.

Relay for Life connects the local community and pays tribute to people in the area who have been affected by cancer. At the event everyone gathered at the track at Leeds Road playing fields and took turns walking laps. Each team tried to keep at least one member on the track at all times.

Specialist advisors Shabana Kauser and Shenaz Rafiq were on hand to offer advice on stopping smoking, carbon monoxide checks and free water bottles which were greatly appreciated on the day.

Is your home smokefree?

Brian Jackson HousePlease note that the evening stop smoking group at Brian Jackson House will no longer be running. The team are looking for other venues to set up an evening group, if you feel there is a need for an open rolling group in your area please contact the service.

Relay for life

Survivors of cancer with Specialist Advisors Shenaz Rafiq and Shabana Kauser

Core training day It is essential to attend this day before booking onto any other stop smoking training courses. This takes place on October 7 at Dewsbury Health Centre (time to be confirmed).

Helping smokers stop – intermediate training for advisors - update sessionNovember 10, 1230-1500, The Hudawi Centre, Huddersfield

Course objective:To update intermediate advisors about developments in stopping smoking.

Suitable for:This update session is suitable for all intermediate trained smoking cessation advisors.

Brief interventions for stopping smokingOctober 14, 9.30-4.00, Dewsbury Health Centre, Seminar Rooms 3 & 4.

Course description: This course gives you the knowledge base to apply skills in lifestyle change to the specific issue of smoking cessation.

If delegates do not have experience of brief interventions it might be necessary to attend a lifestyle change skills course previous to the smoking course, (please contact Julie Bottomley for more information). If you have attended this day please book onto the smoking course only.

Suitable for This course is suitable for anyone who comes into contact with people who smoke.

• Inthemorningyouwill:applyskillsandtheorytosmokingcessation;understandtheeffects of smoking and the impact on health; recognise the theories surrounding behaviour change and be able to apply them to smoking.

• Intheafternoon,informationaroundcurrentissueswithinspecialistgroupsandsmoking e.g young people, women of childbearing age, pregnancy, mental health and BME groups.

Delegates have the option of staying for the afternoon session if appropriate; otherwise they can leave after lunch.

Training dates

Helping smokers stop - Intermediate training for advisorsCourse objectiveTo equip participants to register as intermediate advisors and set up and run weekly sessions to support people who want to stop smoking.

Format:This training course runs over two full days, with a further half day follow up session three months after. By booking a place on this course you are committed to attend two and a half days.

Suitable for:This course is suitable for individuals working to promote health with the ability to set up and run weekly sessions to support people who want to stop smoking.

There will be an expectation to see at least six clients during the first 12 months and return DH monitoring forms to the stop smoking service.

To book please contact the corporate training and development team on 01924 351479 or by email training.bookings@ kirklees.nhs.uk

The team are now using a new A5 referral pad which should make it easier for health care workers to refer into the stop smoking service. If you have not received one please contact the team. Remember, people who have made several attempts to stop smoking in the past and smoke within 30 minutes of waking are more likely to quit with the support from specialist stop smoking advisors.

The team would like to say a big thank you to all staff that have helped us so far with our targets by referring clients into the service. Keep up the good work.

Referral padKirklees Stop Smoking Service

“Giving up smoking is the single biggest thing that you can do to improve your health and the health of the people around you.”Remember!“People who have made several attempts to stop smoking in the past and smoke within 30 minutes of waking are more likely to quit with support from the Specialist Stop Smoking Service.”

Huddersfield01484 344285

Dewsbury/Batley/Spen01924 351498

We provide free, confidential help and support from dedicated NHS health professionals. For more information contact Kirklees Stop Smoking Service on:

New referral pads

Ready to quit?

For more information contact the Kirklees Stop Smoking Service on:

Kirklees Stop Smoking Service programme of sessions

Huddersfield - 01484 344285 Batley/Dewsbury/Spen - 01924 351498

Evening open groups No need to book, just come along at the time stated and find out more.

Mill Hill Health Centre, Huddersfield

Wednesday, 6.30pm

Cleckheaton Health Centre Thursday, 7pm

Dewsbury Health Centre Wednesday, 7pm

Daytimes - Batley, Dewsbury and Spen

Daytimes - HuddersfieldChestnut Community Centre(maternity/relatives only) Pregnancy, postnatal and partners by appointment 1:1 sessions

Elmwood Health Centre, HolmfirthWednesday 12pm Open group*

Fartown Health CentreWednesday 1pm – 5pm 1:1 sessions

Gateway to Care Wednesday 1pm Open group*

Huddersfield Royal Infirmary Tuesday 9am – 12pm 1:1 sessionsThursday 4pm – 7.30pm 1:1 sessions

Mill Hill Health Centre Monday 1pm – 7.30pm 1:1 sessionsTuesday 1pm – 5pm 1:1 sessionsThursday 1pm – 5pm 1:1 sessionsFriday 1pm – 4pm 1:1 sessions

Batley Health Centre Monday 2pm Open group*Tuesday 9am – 1pm 1:1 sessionsFriday 1pm – 4.30pm 1:1 sessions

Cleckheaton Health Centre Tuesday 2pm Open group*Thursday 1pm - 4pm 1:1 sessions

Dewsbury Health Centre Tuesday 9am – 11am 1:1 sessions Wednesday 2pm – 5pm 1:1 sessionsFriday 9am – 12pm 1:1 sessions

Dewsbury & District Hospital (Antenatal only) Tuesday 10am – 12pm Open group* Tuesday 2pm – 4pm Open group*

Ravensthorpe Health Centre Thursday 2pm Open group* 1:1 sessions – please check availability

Sessions are subject to change, please ring for up-to-date information.

* Open groups start at the time stated - no appointment necessary

* Open groups start at the time stated - no appointment necessary

We provide free, confidential, practical, help and support from dedicated NHS professionals when you are ready to stop.Below are the locations of our stop smoking sessions. Some of these are open groups and you are welcome to just turn up. If you would prefer a 1:1 appointment please contact us and we will do our best to arrange a convenient appointment for you.

For pregnant women (and their partners) appointments are available at Huddersfield Royal Infirmary or in your own home on any day of the week at a time convenient to suit you. Please contact us to arrange.

11

Anewwaytogauge…

Patient Opinion Patient Opinion is a not for profit social enterprise which provides an independent, online platform for patient feedback. It covers acute trusts, mental health trusts, ambulance trusts, independent sector hospitals and hospices.

Patients are able to tell people about their experiences of using services and rank the care they have received and read about the experiences of others.

NHS Yorkshire and Humber has signed up all PCTs for the basic package for an initial period of 12 months and at NHS Kirklees we have paid for additional work with practice based commissioning and with our provider / community services.

As a subscriber, we’re kept up to date about what patients are saying on both the Patient Opinion and NHS Choices sites, and can respond to the comments that patients have made. This allows us to have access to another source of information about views on the services we commission and this, along with a range of other methods, will be used to make sure we commission high quality services that patients want.

How will Patient Opinion help to improve services for patients?Every quarter the PPI coordinators will prepare reports based on information provided by Patient Opinion. Any emerging themes will be analysed and work that needs to be carried out on the basis of this will be considered. Patient Opinion will therefore be used to help influence how services can be developed and improved. It will also give doctors, nurses and managers a feel for what patients are saying about the service they manage, and can be used as part of the evidence every hospital has to submit each year to show the Care Quality Commission that patient views are being used to improve services.

How is Patient Opinion funded?Patient Opinion is a not-for-profit social enterprise. This means that it is an independent company run for a social good. In this case it is for the benefit of patients and the NHS. It is not run to make a profit for the owners, shareholders or bankers and if it does generate any surplus, the company has committed to

use it to improve the services it offers or to return it to the NHS. The company generates income by charging health care providers to subscribe to it.

How did Patient Opinion start and who is behind it?Patient Opinion was founded by Paul Hodgkin, a GP in Sheffield who wanted to make the wisdom and insights of patients available to the NHS. He thought that the old way of doing – inviting a patient to sit on a working party or carrying out a survey – didn’t seem to work very well so he devised Patient Opinion as a way for thousands of patients to both share their own experience and gain support form others.

What happens when somebody posts a comment on Patient Opinion?The Patient and Public Involvement (PPI) team have been given administrator rights on the system, which means that all postings recorded on Patient Opinion are sent via email alert to the PALS team. An email alert is also sent to the dedicated communications email address. This makes sure that we’re aware of all patient feedback and also provides an opportunity for us to respond to the feedback.

Are all comments published online? About 95% of all stories submitted to Patient Opinion are published online. Around 15% of all opinions require some editing (usually to make sure they are not defamatory) and the rest are published as they are submitted. The 5% that are not published are made up of:

• Opinionspostedbypeopleabouthospitals overseas

• Verycriticalpostingswheretheemailaddress can’t be verified as correct

• Postingsthatarethesubjectofacomplaint

• Postingsthatareconfused,extremelylong or about events that occurred more than three years ago

What can I do to find out more?Take a look at the Patient Opinion website: www.patientopinion.org.uk or call the PALS team on 01484 466172.

Involving

the publicNHS Kirklees has a statutory duty to involve patients and the public whether by consulting, providing information, or in other ways. All services and directorates must make sure that changes in services are commissioned in line with the Health and Social Care Act 2006 (Section 242). Under World Class Commissioning, the organisation needs to make sure that it builds continuous and meaningful involvement with the public and patients to shape services and improve health.

The PPI team supports staff to make sure that the views of patients and the public are reflected in all aspects of their work, whether it be planning, delivery or development of the services we provide and commission. The team are already working with a number of services and have a wealth of information and experience. They can help teams to develop appropriate and simple approaches to involve the public in their work.

To help raise awareness of the PPI team they would like to attend as many team meetings as possible across NHS Kirklees where there will be an opportunity to hear a 15 minute presentation and be involved in a 15 minute question and answer session to discuss:

• BenefitsofPPI

• ThePPItoolkitanditsuse

• HowthePPIteamcanhelp

• Trainingneeds

The PPI team have already attended a couple of team meetings and have received positive feedback from those staff members. They would like to attend as many as possible and would be grateful if staff could get in touch to arrange a half hour slot at one of your meetings.

If you have any questions, or need any more information or want to invite someone from the PPI team to your team meeting contact the PPI team on PPI@kirklees.nhs.uk or 01484 466151 / 466129.

12

Dignity in care is an initiative that was launched by the Department of Health in November 2006 to make sure that all older people are treated with dignity and respect when receiving health and social services care.

The dignity challenge lays out the national expectations of what constitutes a service that respects dignity. It focuses on different aspects of dignity - those that matter most to people.

The campaign aims to stimulate a national debate around dignity in care and create a care system where there is zero tolerance of abuse and disrespect of older people.

Achieving dignity in care… an updateIn Kirklees, a dignity in care steering group has been established with representatives from the local authority, health and the independent sector. The role of the group is to take the campaign forward, share information and initiatives from the different organisations and report progress to senior management and partnership boards.

Staff from NHS Kirklees have been working hard to embed dignity in care into the core business of the organisation. Examples of work so far include:

• Theintroductionofane-learningtoolfor front-line staff about nutritional screening and support

• Dignityincarechallengecardsdistributed at induction as part of the safeguarding vulnerable children and adults presentation and at various other safeguarding adults events

• Presentationstoraisetheprofileofthedignity campaign have been given in several localities, Holme Valley Memorial Hospital and to the intermediate care team

• Apresentationondignityincareandsafeguarding vulnerable adults has been delivered to GPs at a practice protected time event in the north of the patch

• Thecontinenceserviceteamhavedelivered training to the independent sector and local authority staff about promoting continence and ensuring patient/client privacy and dignity when undertaking care. Approximately 150 people attended these events which evaluated extremely positively thanks to the hard work of the continence team members

• Multi-agencypoliciesandprocedureson safeguarding adults have been revised and distributed

• Oursafeguardingpoliciesandprocedures have been developed to link to the multi-agency process

• Closelinkshavebeenestablishedwiththe local authority contracting team so that any concerns raised regarding a contracted service can be shared. In this way any patterns of poor practice are identified and joint action to address any issues can be developed

• Safeguardingvulnerableadultsisnowincluded in mandatory training

• RosaleenBawnandJulieWilliamsaretaking the gold standards framework in palliative care forward with colleagues in the care home sector

Could you become a dignity champion?In NHS Kirklees we already have a number of dignity champions including representatives from the district nursing service, Holme Valley Memorial Hospital and intermediate care.

The group meet quarterly and are looking for more members to share experiences and action plans about how their teams can take the campaign forward. If you are interested or would like more details about what a dignity champion does contact Karen Armitage on 01924 351600 or email karen.armitage@kirklees.nhs.uk.

Some examples of work that our dignity in care champions have done so far include:

• Makingsuredignityincareisaregularagenda item at their team meetings

• Compilingdisplaystopromotethecampaign in their area of work

• Developingadignityincarefiletoshare information

• Establishinglinkswithcarehomestaffto jointly promote privacy and dignity in that particular care home setting.

The dignity in care champions are also considering doing work in the following areas:

• Investigatingwhetherinformationregarding how to make a complaint is routinely given out by their team

• Lookingintowhetherallstaffknowhow a patient wants to be addressed and whether this information is routinely documented

• Findingoutwhethertheteamisawareof all local services such as support groups, luncheon clubs and so on so information can be shared with patients and clients

Anyone who commits to becoming a dignity in care champion can sign up to an online national network, where champions can share experiences, expertise and encourage other local providers and commissioners to take up the dignity challenge. Visit www.dhcarenetworks.org.uk/dignityincare to find out more.

13

Where can I get more information about the campaign?• Youcanvisitthedignityincare

website at www.dhcarenetworks.org.uk/dignityincare for latest news and resources

• Youcanborrowashortfilmcalled“What do you see”. The star of this powerful film is Virginia McKenna who, as a stroke victim, pleads with carers to “look closer, see me”. To promote the dignity in care campaign this film has been shown widely within NHS Kirklees, Kirklees Community Healthcare Services and the local authority. However, if you would like to watch it to discuss with your team, copies are available to borrow from Gwen Ruddlesdin at Batley Health Centre. Contact Gwen’s personal assistant Shirley Brook on 01924 351639 to arrange.

• Watchoutfornewpostersshowingolder local people demonstrating how they wish to be treated whilst receiving care. The posters use direct quotes from people about what they expect from health and social care services.

High quality services that respect dignity should:• Haveazerotolerancetoallforms

of abuse

• Supportpeoplewiththesamerespect you would want for yourself or a member of your family

• Treateachpersonasanindividualby offering a personalised service

• Enablepeopletomaintainthemaximum possible level of independence, choice, and control

• Listenandsupportpeopletoexpress their needs and wants

• Respectpeople’srighttoprivacy• Makesurepeoplefeelableto

complain without fear of retribution

• Engagewithfamilymembersandcarers as care partners

• Helppeopletomaintainconfidenceand a positive self esteem

• Acttoalleviatepeople’slonelinessand isolation

Annual staff awards eventIt is coming up to that time of year again when we come together to celebrate long service, achievements and dedication of our colleagues.

This special celebration will take place on

Friday, 9 October at the Galpharm Stadium, Huddersfield from 7pm.To get your ticket complete the ticket request form on the intranet or e-mail Diana.bray@kirklees.nhs.uk the names of people wanting tickets and where each person is based. If you are receiving a long service award please indicate whether you will be bringing a guest to the event as they will also need a ticket.

You can start thinking now about which of your colleagues or teams of staff might be suitable for a staff award this year. This is just a taster of what awards will be available, more information on the exact names and how to enter for each award will be on the intranet over the next few weeks.

• Thetophataward

• Engagementandinvolvement

• Innovationinpatientcareaward

• Theextramileaward

• Leadershipaward

• Bestteamaward

• Workinginpartnershipaward

And for the more light hearted awards of the evening:

• Juggler(keepinglotsofprojectsgoingatonetime)

• Ringmaster(keepingitalltogetherinadversity)

• Acrobataward(doesnotalwaysgetthecredittheydeserve)

• Unicyclist(themostinnovative‘green’initiativeatwork).

The event is free and open to all NHS Kirklees and Kirklees Community Healthcare Services employees and long service award winners.

14Kirklees Community Healthcare Services update

Homeless team put Kirklees on the map It has been a busy time for the KCHS homeless team recently with staff being involved in events for Refugee Week and speaking out on behalf of local people at national conferences.

The Queen’s Nursing Institute Homeless Health Initiative conference and exhibition gave staff the opportunity to put Kirklees well and truly on the map nationally when Debbie Farmer, health advisor for the homeless, asylum seekers and refugees spoke out about the plight of the client group and the nurses working with them.

Debbie’s speech received massive applause from the 200 delegates, other speakers and conference organisers and here is just a small highlight.

“Hard to reach or easy to ignore?

Challenging work indeed trying to address the health inequalities for Britain’s forgotten underclass... as a society are we failing these families and singles when second and third generations of families face the same problems their parents faced?”

Afterwards Debbie said she was surprised and delighted at the response to her speech. “It was amazing. People were telling me that these words really needed saying,” she added.

Refugee WeekEarly last month the homeless team were also involved in Refugee Week (www.refugeeweek.org.uk) which provides a unique opportunity to celebrate the positive contributions that refugees and people seeking asylum make to the UK and to promote understanding about why people seek sanctuary.

They went to meet women who have sought sanctuary in Kirklees and Calderdale at and event which provides an opportunity for them to share experiences and understanding with each other and the host community.

The well attended event was organised with and for women from refugee and asylum seeking women’s support groups from across Kirklees and Calderdale. These include the Kirklees Intercultural Women’s Activities Group based at Cultures United in Huddersfield; Global Women from the St. Augustine Centre in Calderdale; Women in Exile from Womenscentre in Huddersfield and women from the Kirklees Refugee Forum and workers from the SWEET project.

Women who attended the day had the chance to take part in small discussion groups around education, health, family,

housing and with Debbie Farmer’s help were able to use artwork to demonstrate and represent their views and ideas on what health and well being means to them.

During the day the volunteers who support the different groups were thanked for their invaluable input and were given the opportunity to relax, socialise and celebrate their achievements with the guests.

Debbie speaking at the conference

15

Walk-in Centre do a special Race for LifeStaff from the Walk-in Centre in Dewsbury have been doing the Race for Life for many years but this year the team were dedicating their efforts to the memory of Martin Wells, the father of the centre's administrator, Charlie Wells.

Their special day took place on Martin’s birthday and the team managed to raise a massive £818.59 for Cancer Research.

Charlie wanted to pass on a huge thank you to the other team members:

“My dad was diagnosed with lung cancer 18 months ago which forced him to retire from work. He had chemo and radiotherapy but never lost his sense of humour and was always laughing and joking with the nurses and consultants who treated him. By my birthday this year, he had become tired and confused and was rushed into St. Wilfred’s Hospice in Chichester towards the end of January where he battled and hung on for my sister to fly over from Bermuda and for myself to drive down from Yorkshire, so we could say goodbye. He died surrounded by his family.

As he had always been so positive when he was ill I asked my friends and colleagues if they would participate in Race for Life on his birthday. Unfortunately, there were not enough spaces left on his birthday, so I had to split the group up which meant I had to run twice in two days with both groups. My legs are still recovering!

For the first year, it didn’t rain and was really hot. It was a fantastic weekend and our efforts were rewarded by the kind sponsors who enabled us to raise a magnificent amount. Thank you to all those who took part and made my dad’s birthday such a special day."

Photo above left to right includes: Najya Karolia, Julie Hunneybell, Charlie Wells, Sheryl Towe, Julie Ramsden, Karen Gardiner. At the front: Morvyn Gardiner.

Handing over the reins at Mirfield Health Centre

Staff at Mirfield Health Centre have waved a fond farewell to their popular practice manager after nearly 25 years loyal service. Pauline Auty started at the health centre back in 1985 and worked as a secretary until becoming practice manager.

At a retirement party staff past and present wished Pauline well and Dr Bedford said “We all wish Pauline a long and happy retirement and will miss her boundless energy and enthusiasm. She is well respected by our patients, staff here at the centre and across Kirklees.”

Over the years the health centre has seen many changes in staff and new systems being introduced, Pauline has loved all the challenges and is well known for her excitement when new things are implemented.

Pauline said “I have lots of happy memories and would like to thank everyone for their best wishes. I have loved every minute, change and challenge of my time at Mirfield. The centre is a very special and happy place to work with a fantastic team of people.”

In retirement Pauline is determined to teach herself how to slow down and relax a bit more. She is looking forward to more holidays, spending time with the grandchildren and doing more sewing and baking. Pauline wished the new practice manger Kathryn White and all the staff at the centre good luck in the future.

Deadline for articles for next issue 2 September

Get involvedRemember, this is your newsletter and we’d like everyone to be involved.

So, if you have anything you’d like to share please send it to:Communications team,

St Luke’s House, Blackmoorfoot Road, Crosland Moor, Huddersfield HD4 5RH01484 466044/466223 or email communications@kirklees.nhs.uk

Sun safe in Batley

Nursery nurses based in Batley took a “be safe in the sun” message out into the community as part of child safety week. From a stand in Wilton Park they chatted with families and handed out information and advice. Nursery nurse Jane Donaghy is pictured (third right) with mums and their babies.

Movers and shakersStarters • MonicaPlested,NursingCareTeam

Leader, Princess Royal Community Health Centre

• JoanneHives,BankNurseryNurse• GeraldineBeaumont,Administrative

Assistant• CarolFrankland,GPwithSpecial

Interest, Dermatology, Moorfield Centre

• HollyAston,Receptionist,WhitehouseCentre

• StevenBrennan,DeputyDirectorofFinance

• KathleenBostock,HealthCareAssistant, Princess Royal Community Health Centre

• PaulineShaw,HealthVisitor,TheValleys

• RebeccaTomlinson,BankNurse• LorraineCockcroft,NursingAuxiliary,

Maple Ward• JulieAppleyard,Administrative

Support, Elmwood Health Centre• ClaireBroadbent,SeniorFinance

Officer• BarbaraWestmoreland,Bank

Continuing Care Nurse• SallyMarshall,Management

Accountant, St Lukes• SallyHampshire,CommunityStaff

Nurse, Princess Royal• CrystalGowland,CommunityNursery

Nurse, Almondbury Clinic• FrancescaMalatesta,StaffNurse,

CASH• HelenSeverns,AssistantDirector,

Commissioning

• DianeHalpin,StaffNurse,Fartown• ClaireInwood,IndividualFunding

Request Co-ordinator• JanetLang,HealthVisitor,Valleys• PennyDyson,HealthVisitor,Valleys• EmmaParsons,CommunityNurse,

Lindley• StaceyCantle,ClericalOfficer• KirstyStringer,CommunityNursery

Nurse• JudyThompson,CommunityNursery

Nurse

LeaversJanet Norcliffe, Tracey Haldenby, Diana Whitehead, Hazel Capper, Barbara Williams, Lucy Chiddick, Julia Clough, Susan Jenkinson, Amanda Davies and Linda Kelly.

goes door to doorInformation about how we are planning to improve the health and well-being of local people has been delivered to households throughout Batley, Dewsbury, Spen, Huddersfield and the Valleys.

The latest issue of Health Talk features our five year strategic plan and explains some of the key things it wants to do to help people lead a healthier lifestyle.

As well as spending plans, Health Talk highlights some of the health issues in each of the seven localities of Kirklees. These vary across the district and highlight the differences in people’s health. Over the next five years the main threats to people’s health are what they eat and how active they are. There are also a number of health conditions which are a priority for the local NHS to tackle, such as heart disease, emotional well being, obesity, diabetes and pain.

Copies of the guide are available by calling the communications team on 01484 466223 or can be downloaded at the NHS Kirklees website at www.kirklees.nhs.uk

Your local NHS

PLUS Our plans to improve your

health…

Your health needs across

Kirklees

Issue 3 • Summer 2009

Baby Bistro